Search Hotels
- /
- 67,500Resorts in Indonesia/
- 6,029Resorts in East Java/
- 1,919Resorts in Malang/
- 1,091Resorts in Batu/
- Resort in The Onsen Hot Spring Resort Batu
See Other Accommodations in Malang
See All Photos
The Onsen Hot Spring Resort Batu
Resorts
Preferred Partner Plus
8.6
/10
Very Good
983 reviews
What Guests Say About Their Stay
Ambiance (51)
Staff Friendliness (46)
Room Space (46)
Bedroom (43)
J***n
9.7
/ 10
The staff was very helpful and accommodating. Shout out to Ms. Abel for being patient with us while we try the traditional costumes. The whole place is relaxing and enjoyable, just being one with nature. Will definitely come back.
Nugi A.
10.0
/ 10
Very great place for stay vacation with family. The staff are very nice including front office team Shindy and Meimei. Highly recommended hotel!
zudhit
10.0
/ 10
Lokasi sangat menarik. Seperti berada di Jepang. Bisa berendam air hangat, makanan sangat enak.
SIGIT S.
9.7
/ 10
One of the best resorts for healing our body and mind. The ambiance was great for my family. Especially the spa pool at night, its sulphuric water cures our aches and pains.
A***y
10.0
/ 10
Cool hotel. The onsen is not too hot so you can soak for a long time. Check in-out is fast and not complicated. There is a boogy car to pick you up from the parking lot to your room. The food is delicious, there are many Japanese food menus so it's fun. The price is worth it for families.
See original
In the Area
See Map
Jalan Raya Arumdalu No.98, Songgoriti, Batu, Malang, Jawa Timur, Indonesia, 65312
Main Facilities
Read More
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Highlights at This Property
Read More
As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
Unique Architecture
Read More
Available Room Types in The Onsen Hot Spring Resort Batu
Speed up your search by choosing what you need
Price Display
Login successful!
Now you can enjoy more benefits, including the option to pay near your stay date!
Got it
What's around The Onsen Hot Spring Resort Batu
Jalan Raya Arumdalu No.98, Songgoriti, Batu, Malang, Jawa Timur, Indonesia, 65312
Discover More Places
Discover More About The Onsen Hot Spring Resort Batu
Location
Staying at The Onsen Hot Spring Resort Batu is a good choice when you are visiting Songgokerto.
About The Onsen Hot Spring Resort Batu
This resort is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from The Onsen Hot Spring Resort Batu exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
The Onsen Hot Spring Resort Batu is a resort with great comfort and excellent service according to most resort's guests.
Get precious and unforgettable moment during your stay at The Onsen Hot Spring Resort Batu.
All facilities in The Onsen Hot Spring Resort Batu
Entertainment Facility
Lobby
Accommodation Services
Others
Restaurant
Public Facilities
- Parking
- Coffee shop
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- WiFi in public area
In-room Facilities
- Cable TV
- Desk
- Hairdryer
- Refrigerator
- Shower
- TV
Things to Do
- Children play area
- Garden
- Hot tub
- Indoor heated pool
- Outdoor facilities
Hotel Services
- Bellhop
- Front desk
- 24-hour Receptionist
- 24-hour security
- Luggage storage
Food and Drinks
- A la carte breakfast
- A la carte dinner
- A la carte lunch
- Breakfast
General
- Family room
- Non-smoking room
- Terrace
Business Facilities
- Business center
- Meeting facilities
Sports and Recreations
- Cycling
- Fishing
Transportation
- Secure parking
Connectivity
- Free WiFi
Nearby Facilities
- ATM/Banking
Accommodation Policy & General Information in The Onsen Hot Spring Resort Batu
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Deposit
Deposit 0 is required upon check-in. The accommodation accepts cash, debit or credit card.
Pets
Pets are not allowed in the accommodation.
General Information
Popular Facilities | Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at The Onsen Hot Spring Resort Batu | 24 |
Number of floors in The Onsen Hot Spring Resort Batu | 1 |
Another facilities in The Onsen Hot Spring Resort Batu | Coffee shop, Breakfast restaurant, Dinner restaurant, Lunch restaurant, WiFi in public area |
Frequently asked questions about The Onsen Hot Spring Resort Batu
What are available facilities at The Onsen Hot Spring Resort Batu?
There are top facilites at The Onsen Hot Spring Resort Batu such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Onsen Hot Spring Resort Batu?
The standard check-in time at The Onsen Hot Spring Resort Batu is starting from From 14:00 while the latest check-out time is at Before 12:00
Does The Onsen Hot Spring Resort Batu provide breakfast?
Yes, The Onsen Hot Spring Resort Batu provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Onsen Hot Spring Resort Batu?
The Onsen Hot Spring Resort Batu has a 4.0-star rating.
How many floors does The Onsen Hot Spring Resort Batu have?
The Onsen Hot Spring Resort Batu has 1.
See All
More Reviews from Other Guests in The Onsen Hot Spring Resort Batu
Overall Ratings & Reviews The Onsen Hot Spring Resort Batu
Traveloka (983)
8.6
Very Good
From 983 reviews
Provided by travellers on
Cleanliness
9.0
Room Comfort
8.8
Meal
8.3
Location
8.6
Service and Facilites
8.9
People often mention about The Onsen Hot Spring Resort Batu
All
Staff Friendliness (50)
Ambiance (50)
Bedroom (46)
Room Space (45)
Hotel Area (45)
Family Friendly (43)
Bathroom (42)
Wifi (38)
Variety (35)
Taste (34)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveller Reviews The Onsen Hot Spring Resort Batu
Number of reviews per page
20
40
Customer reviews
C***e
Staycation
10.0
/10
Reviewed 5 week(s) ago
All the staff are very friendly, the cleanliness is top notch. Room service is on time. There are also so many spots for taking photos that my camera memory will run out.
See original
Find this review helpful?
Accommodation's Reply
04 Oct 2025
Dear Mr./Mrs., Thank you for your review. We are delighted to receive such positive feedback during your stay at our hotel, and we are confident that this will serve as a source of motivation for all our team. We will continue to strive to improve the quality of our services and products. We look forward to welcoming you back to The Onsen Hot Spring & Resort Batu. Sincerely, Suprianto, General Manager
See original
IP
Intan P.
Staycation
10.0
/10
Reviewed 5 week(s) ago
It was a really fun experience!! I'll be back! My girls day out was so much fun!
See original
1 people find it helpful
Accommodation's Reply
04 Oct 2025
Dear Mrs. Intan, Thank you for your review. We are delighted to receive such positive feedback during your stay at our hotel, and we are confident that this will serve as a source of motivation for all our team. We will continue to strive to improve the quality of our services and products. We look forward to welcoming you back to The Onsen Hot Spring & Resort Batu. Sincerely, Suprianto, General Manager
See original
R***A
Leisure
8.5
/10
Reviewed 5 week(s) ago
Good service, room was ready before check-in time 😍
See original
Find this review helpful?
Accommodation's Reply
01 Oct 2025
Dear Mrs. Ruslinda, Thank you for your review. We are delighted to receive such positive feedback during your stay at our hotel, and we are confident that this will serve as a source of motivation for all our team. We will continue to strive to improve the quality of our services and products. We look forward to welcoming you back to The Onsen Hot Spring & Resort Batu. Sincerely, Suprianto, General Manager
See original
Mohamad I.
10.0
/10
Reviewed 7 week(s) ago
Okay then... the atmosphere is also very interesting and instagrammable
See original
Find this review helpful?
Accommodation's Reply
23 Sep 2025
Dear Mr. Mohamad I, Thank you for your review. We are delighted to receive such positive feedback during your stay at our hotel, and we are confident that this will serve as a source of motivation for all our team. We will continue to strive to improve the quality of our services and products. We look forward to welcoming you back to The Onsen Hot Spring & Resort Batu. Sincerely, Suprianto, General Manager
See original
SS
Sisca S.
Leisure
9.7
/10
Reviewed 10 week(s) ago
A place that always makes an impression. Since my child was 2 years old, I have always returned to the onsen every year to celebrate my child's birthday.
See original
1 people find it helpful
Accommodation's Reply
28 Aug 2025
Dear Mrs. Sisca, Thank you for your review. We are delighted to receive such positive feedback during your stay at our hotel, and we are confident that this will serve as a source of motivation for all our team. We will continue to strive to improve the quality of our services and products. We look forward to welcoming you back to The Onsen Hot Spring & Resort Batu. Sincerely, Suprianto, General Manager
See original
h***o
10.0
/10
Reviewed 11 week(s) ago
Fun... Friendly staff, lots of activity areas. Delicious breakfast.
See original
Find this review helpful?
Accommodation's Reply
28 Aug 2025
Dear Sir/Madam, Thank you for your review. We are delighted to receive such positive feedback during your stay at our hotel, and we are confident that this will serve as a source of motivation for all our team. We will continue to strive to improve the quality of our services and products. We look forward to welcoming you back to The Onsen Hot Spring & Resort Batu. Sincerely, Suprianto, General Manager
See original
Yuniwati W.
Leisure
9.7
/10
Reviewed 12 week(s) ago
The service was excellent, the atmosphere comfortable, and the hot water for soaking was also satisfactory. A small suggestion... a cooler should be provided in each room, as upon check-in and entering our room, we were extremely hot due to the lack of air conditioning and only one cooler provided for each of the two rooms. We apologize and thank you.
Read More
See original
Find this review helpful?
Accommodation's Reply
16 Aug 2025
Dear Mrs. Yuniwati W, Thank you for your review. We are delighted to receive such positive feedback during your stay at our hotel, and we are confident that this will serve as a source of motivation for all our team. We will continue to strive to improve the quality of our services and products. We look forward to welcoming you back to The Onsen Hot Spring & Resort Batu. Sincerely, Suprianto, General Manager
See original
E***s
10.0
/10
Reviewed 12 week(s) ago
My first experience of having a private onsen in this cottage, it was so much fun 😊
See original
Find this review helpful?
Accommodation's Reply
12 Aug 2025
Dear Sir/Madam, Thank you for your review. We are delighted to receive such positive feedback during your stay at our hotel, and we are confident that this will serve as a source of motivation for all our team. We will continue to strive to improve the quality of our services and products. We look forward to welcoming you back to The Onsen Hot Spring & Resort Batu. Sincerely, Suprianto, General Manager
See original
R***y
10.0
/10
Reviewed 14 week(s) ago
Good facilities, good services, and friendly staff
Find this review helpful?
Accommodation's Reply
01 Aug 2025
Dear Sir/Madam, Thank you for your review. We are delighted to receive such positive feedback during your stay at our hotel, and we are confident that this will serve as a source of motivation for all our team. We will continue to strive to improve the quality of our services and products. We look forward to welcoming you back to The Onsen Hot Spring & Resort Batu. Best regards, Suprianto, General Manager
See original
Mn
Mariana n.
Staycation
9.3
/10
Reviewed 16 week(s) ago
Overall, it's okay, but the Fushimi restaurant lacks authentic Japanese flavor. Compared to ramen in Jakarta, the taste is quite different. The sushi is also lacking.
The room was nice, clean, the bathroom was okay, the hotel was clean, and the staff was friendly and helpful. The soundproofing is lacking, so it can be noisy at night with traffic noise.
From the onsen, you can walk to the paragliding site. Just ask the receptionist for the paragliding operator's phone number. The operator will then guide you via a shortcut through the rice fields/gardens to the landing site. It's about a 5-10 minute walk.
Taking a Grab or ordering GrabFood/GoFood is also easy.
Read More
See original
Find this review helpful?
Accommodation's Reply
19 Jul 2025
Dear Mrs. Mariana, Thank you for your review, criticism, and suggestions. We apologize for the inconvenience. We will evaluate and improve this in the future so that The Onsen Hot Spring & Resort can maintain the quality of products and services provided to every guest. We hope to welcome you back to The Onsen Hot Spring & Resort Batu. Sincerely, Suprianto, General Manager
See original
a***a
Leisure
10.0
/10
Reviewed 17 week(s) ago
Very satisfied staying at the onsen… the atmosphere is very comfortable
See original
Find this review helpful?
Accommodation's Reply
15 Jul 2025
Dear Sir/Madam, Thank you for your review. We are delighted to receive such positive feedback during your stay at our hotel, and we are confident that this will serve as a source of motivation for all our team. We will continue to strive to improve the quality of our services and products. We look forward to welcoming you back to The Onsen Hot Spring & Resort Batu. Sincerely, Suprianto, General Manager
See original
BS
BANU S. A.
Leisure
9.7
/10
Reviewed 17 week(s) ago
Perfect for a family vacation, with a Japanese theme, a private onsen that automatically turns on from 8 p.m. to 11 p.m., and complete room amenities, even without air conditioning (the rooms are cool even during the day).
There are ATV rides, fishing, and kimono rentals.
See original
Find this review helpful?
Accommodation's Reply
15 Jul 2025
Dear Mr. Banu S. A, Thank you for your review. We are delighted to receive such positive feedback during your stay at our hotel, and we are confident that this will serve as a source of motivation for all our team. We will continue to strive to improve the quality of our services and products. We look forward to welcoming you back to The Onsen Hot Spring & Resort Batu. Sincerely, Suprianto, General Manager
See original
J***n
Staycation
9.7
/10
Reviewed 19 week(s) ago
The staff was very helpful and accommodating. Shout out to Ms. Abel for being patient with us while we try the traditional costumes. The whole place is relaxing and enjoyable, just being one with nature. Will definitely come back.
Find this review helpful?
Accommodation's Reply
30 Jun 2025
Dear Sir/Madam, Arigatōgozaimasu (ありがとうございます) for the review that you have given, It is very pleasant for us to receive a positive response during your stay at our hotel, and we are sure that this will be a motivation for all the team. We will continue to strive to improve the quality of our services & products. We hope to welcome you back to The Onsen Hot Spring & Resort Batu. Best Regards, Suprianto. General Manager
See original
E***K
8.8
/10
Reviewed 19 week(s) ago
A pleasant experience, friendly and responsive hotel staff. A suggestion to provide a stair railing at the cottage entrance gate might help with access for seniors.
See original
Find this review helpful?
Accommodation's Reply
24 Jun 2025
Dear Sir/Madam, Arigatōgozaimasu (ありがとうございます) for the review that you have given, It is very pleasant for us to receive a positive response during your stay at our hotel, and we are sure that this will be a motivation for all the team. We will continue to strive to improve the quality of our services & products. We hope to welcome you back to The Onsen Hot Spring & Resort Batu. Best Regards, Suprianto. General Manager
See original
G***t
10.0
/10
Reviewed 24 week(s) ago
A comfortable and quiet vacation spot for families, friendly and responsive staff, clean lodging rooms provided with yukata for every guest who stays, a Japanese-style breakfast menu is very suitable for our family's tongue. Private onsen in each lodging makes you relax by soaking in warm water while enjoying the romantic night atmosphere.
Read More
See original
2 people find it helpful
Accommodation's Reply
26 May 2025
Dear Sir/Madam, Arigatōgozaimasu (ありがとうございます) for the review that you have given, It is very pleasant for us to receive a positive response during your stay at our hotel, and we are sure that this will be a motivation for all the team. We will continue to strive to improve the quality of our services & products. We hope to welcome you back to The Onsen Hot Spring & Resort Batu. Best Regards, Suprianto. General Manager
See original
D***i
10.0
/10
Reviewed 24 week(s) ago
very satisfied with everything, the food, the atmosphere, everything, I want to go there again next time
See original
Find this review helpful?
Accommodation's Reply
26 May 2025
Dear Sir/Madam, Arigatōgozaimasu (ありがとうございます) for the review that you have given, It is very pleasant for us to receive a positive response during your stay at our hotel, and we are sure that this will be a motivation for all the team. We will continue to strive to improve the quality of our services & products. We hope to welcome you back to The Onsen Hot Spring & Resort Batu. Best Regards, Suprianto. General Manager
See original
A***s
8.5
/10
Reviewed 25 week(s) ago
Everything is good, only the wifi signal is sometimes error, maybe you can add a play area for the children.
See original
2 people find it helpful
Accommodation's Reply
16 May 2025
Dear Mr. Agus Saiful, Thank you for your review, criticism and suggestions, we apologize for the inconvenience, we will evaluate and improve in the future so that The Onsen Hot Spring & Resort can maintain the quality of products and services provided to every guest who comes. We hope to welcome you back to The Onsen Hot Spring & Resort Batu. Best regards, Suprianto. General Manager
See original
N***l
Leisure
8.8
/10
Reviewed 25 week(s) ago
It's fun, but it's dark at night, I fell down the stairs when I was about to enter because it wasn't bright enough so I couldn't see that the stairs were quite high... everything was fine, I enjoyed staying here.
See original
1 people find it helpful
Accommodation's Reply
16 May 2025
Dear Ms. Nurul Ailiyah, Arigatōgozaimasu (ありがとうございます) Thank you for sharing your experience with us. We apologize for the inconvenience you experienced during your stay. We realize that some aspects of the room still need to be updated and we will look into this immediately. We also apologize for the incident that happened to you. We will take immediate steps to improve our facilities and services to meet the standards. We sincerely hope that you will give us the opportunity to provide a better experience in the future. Our team will work harder to ensure the comfort and satisfaction of our guests. Thank you for your criticism and feedback. Hopefully you will give us another chance to improve your impression of our hotel. We look forward to welcoming you back to The Onsen Hot Spring & Resort Batu. Best regards, Suprianto. General Manager
See original
A***L
Staycation
10.0
/10
Reviewed 27 week(s) ago
The Japanese style hotel is okay. The atmosphere and hot water are great.
See original
Find this review helpful?
Accommodation's Reply
02 May 2025
Dear Sir/Madam, Arigatōgozaimasu (ありがとうございます) for the review that you have given, It is very pleasant for us to receive a positive response during your stay at our hotel, and we are sure that this will be a motivation for all the team. We will continue to strive to improve the quality of our services & products. We hope to welcome you back to The Onsen Hot Spring & Resort Batu. Best Regards, Suprianto. General Manager
See original
a***e
Leisure
9.7
/10
Reviewed 30 week(s) ago
the service is very satisfying, all employees are agile in fulfilling customer requests. For the food is ordinary but it is replaced by the view and other facilities that are very good. Hopefully can come here again another time
See original
Find this review helpful?
Accommodation's Reply
12 Apr 2025
Dear Sir/Madam, Arigatōgozaimasu (ありがとうございます) for the review that you have given, It is very pleasant for us to receive a positive response during your stay at our hotel, and we are sure that this will be a motivation for all the team. We will continue to strive to improve the quality of our services & products. We hope to welcome you back to The Onsen Hot Spring & Resort Batu. Best Regards, Suprianto. General Manager
See original
Number of reviews per page
20
40
Ready to make up your mind?
Book Your Stay Now
Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
Haven’t found what you’re looking for?
See Other Accommodations in Malang
About Traveloka
Instagram
TikTok
Youtube
Copyright © 2025 Traveloka. All rights reserved
Overall Ratings & Reviews The Onsen Hot Spring Resort Batu
Traveloka (983)
8.6
Very Good
From 983 reviews
Provided by travellers on
Cleanliness
9.0
Room Comfort
8.8
Meal
8.3
Location
8.6
Service and Facilites
8.9
People often mention about The Onsen Hot Spring Resort Batu
All
Staff Friendliness (50)
Ambiance (50)
Bedroom (46)
Room Space (45)
Hotel Area (45)
Family Friendly (43)
Bathroom (42)
Wifi (38)
Variety (35)
Taste (34)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveller Reviews The Onsen Hot Spring Resort Batu
Number of reviews per page
20
40
Customer reviews
C***e
Staycation
10.0
/10
Reviewed 5 week(s) ago
All the staff are very friendly, the cleanliness is top notch. Room service is on time. There are also so many spots for taking photos that my camera memory will run out.
See original
Find this review helpful?
Accommodation's Reply
04 Oct 2025
Dear Mr./Mrs., Thank you for your review. We are delighted to receive such positive feedback during your stay at our hotel, and we are confident that this will serve as a source of motivation for all our team. We will continue to strive to improve the quality of our services and products. We look forward to welcoming you back to The Onsen Hot Spring & Resort Batu. Sincerely, Suprianto, General Manager
See original
IP
Intan P.
Staycation
10.0
/10
Reviewed 5 week(s) ago
It was a really fun experience!! I'll be back! My girls day out was so much fun!
See original
1 people find it helpful
Accommodation's Reply
04 Oct 2025
Dear Mrs. Intan, Thank you for your review. We are delighted to receive such positive feedback during your stay at our hotel, and we are confident that this will serve as a source of motivation for all our team. We will continue to strive to improve the quality of our services and products. We look forward to welcoming you back to The Onsen Hot Spring & Resort Batu. Sincerely, Suprianto, General Manager
See original
R***A
Leisure
8.5
/10
Reviewed 5 week(s) ago
Good service, room was ready before check-in time 😍
See original
Find this review helpful?
Accommodation's Reply
01 Oct 2025
Dear Mrs. Ruslinda, Thank you for your review. We are delighted to receive such positive feedback during your stay at our hotel, and we are confident that this will serve as a source of motivation for all our team. We will continue to strive to improve the quality of our services and products. We look forward to welcoming you back to The Onsen Hot Spring & Resort Batu. Sincerely, Suprianto, General Manager
See original
Mohamad I.
10.0
/10
Reviewed 7 week(s) ago
Okay then... the atmosphere is also very interesting and instagrammable
See original
Find this review helpful?
Accommodation's Reply
23 Sep 2025
Dear Mr. Mohamad I, Thank you for your review. We are delighted to receive such positive feedback during your stay at our hotel, and we are confident that this will serve as a source of motivation for all our team. We will continue to strive to improve the quality of our services and products. We look forward to welcoming you back to The Onsen Hot Spring & Resort Batu. Sincerely, Suprianto, General Manager
See original
SS
Sisca S.
Leisure
9.7
/10
Reviewed 10 week(s) ago
A place that always makes an impression. Since my child was 2 years old, I have always returned to the onsen every year to celebrate my child's birthday.
See original
1 people find it helpful
Accommodation's Reply
28 Aug 2025
Dear Mrs. Sisca, Thank you for your review. We are delighted to receive such positive feedback during your stay at our hotel, and we are confident that this will serve as a source of motivation for all our team. We will continue to strive to improve the quality of our services and products. We look forward to welcoming you back to The Onsen Hot Spring & Resort Batu. Sincerely, Suprianto, General Manager
See original
h***o
10.0
/10
Reviewed 11 week(s) ago
Fun... Friendly staff, lots of activity areas. Delicious breakfast.
See original
Find this review helpful?
Accommodation's Reply
28 Aug 2025
Dear Sir/Madam, Thank you for your review. We are delighted to receive such positive feedback during your stay at our hotel, and we are confident that this will serve as a source of motivation for all our team. We will continue to strive to improve the quality of our services and products. We look forward to welcoming you back to The Onsen Hot Spring & Resort Batu. Sincerely, Suprianto, General Manager
See original
Yuniwati W.
Leisure
9.7
/10
Reviewed 12 week(s) ago
The service was excellent, the atmosphere comfortable, and the hot water for soaking was also satisfactory. A small suggestion... a cooler should be provided in each room, as upon check-in and entering our room, we were extremely hot due to the lack of air conditioning and only one cooler provided for each of the two rooms. We apologize and thank you.
Read More
See original
Find this review helpful?
Accommodation's Reply
16 Aug 2025
Dear Mrs. Yuniwati W, Thank you for your review. We are delighted to receive such positive feedback during your stay at our hotel, and we are confident that this will serve as a source of motivation for all our team. We will continue to strive to improve the quality of our services and products. We look forward to welcoming you back to The Onsen Hot Spring & Resort Batu. Sincerely, Suprianto, General Manager
See original
E***s
10.0
/10
Reviewed 12 week(s) ago
My first experience of having a private onsen in this cottage, it was so much fun 😊
See original
Find this review helpful?
Accommodation's Reply
12 Aug 2025
Dear Sir/Madam, Thank you for your review. We are delighted to receive such positive feedback during your stay at our hotel, and we are confident that this will serve as a source of motivation for all our team. We will continue to strive to improve the quality of our services and products. We look forward to welcoming you back to The Onsen Hot Spring & Resort Batu. Sincerely, Suprianto, General Manager
See original
R***y
10.0
/10
Reviewed 14 week(s) ago
Good facilities, good services, and friendly staff
Find this review helpful?
Accommodation's Reply
01 Aug 2025
Dear Sir/Madam, Thank you for your review. We are delighted to receive such positive feedback during your stay at our hotel, and we are confident that this will serve as a source of motivation for all our team. We will continue to strive to improve the quality of our services and products. We look forward to welcoming you back to The Onsen Hot Spring & Resort Batu. Best regards, Suprianto, General Manager
See original
Mn
Mariana n.
Staycation
9.3
/10
Reviewed 16 week(s) ago
Overall, it's okay, but the Fushimi restaurant lacks authentic Japanese flavor. Compared to ramen in Jakarta, the taste is quite different. The sushi is also lacking.
The room was nice, clean, the bathroom was okay, the hotel was clean, and the staff was friendly and helpful. The soundproofing is lacking, so it can be noisy at night with traffic noise.
From the onsen, you can walk to the paragliding site. Just ask the receptionist for the paragliding operator's phone number. The operator will then guide you via a shortcut through the rice fields/gardens to the landing site. It's about a 5-10 minute walk.
Taking a Grab or ordering GrabFood/GoFood is also easy.
Read More
See original
Find this review helpful?
Accommodation's Reply
19 Jul 2025
Dear Mrs. Mariana, Thank you for your review, criticism, and suggestions. We apologize for the inconvenience. We will evaluate and improve this in the future so that The Onsen Hot Spring & Resort can maintain the quality of products and services provided to every guest. We hope to welcome you back to The Onsen Hot Spring & Resort Batu. Sincerely, Suprianto, General Manager
See original
a***a
Leisure
10.0
/10
Reviewed 17 week(s) ago
Very satisfied staying at the onsen… the atmosphere is very comfortable
See original
Find this review helpful?
Accommodation's Reply
15 Jul 2025
Dear Sir/Madam, Thank you for your review. We are delighted to receive such positive feedback during your stay at our hotel, and we are confident that this will serve as a source of motivation for all our team. We will continue to strive to improve the quality of our services and products. We look forward to welcoming you back to The Onsen Hot Spring & Resort Batu. Sincerely, Suprianto, General Manager
See original
BS
BANU S. A.
Leisure
9.7
/10
Reviewed 17 week(s) ago
Perfect for a family vacation, with a Japanese theme, a private onsen that automatically turns on from 8 p.m. to 11 p.m., and complete room amenities, even without air conditioning (the rooms are cool even during the day).
There are ATV rides, fishing, and kimono rentals.
See original
Find this review helpful?
Accommodation's Reply
15 Jul 2025
Dear Mr. Banu S. A, Thank you for your review. We are delighted to receive such positive feedback during your stay at our hotel, and we are confident that this will serve as a source of motivation for all our team. We will continue to strive to improve the quality of our services and products. We look forward to welcoming you back to The Onsen Hot Spring & Resort Batu. Sincerely, Suprianto, General Manager
See original
J***n
Staycation
9.7
/10
Reviewed 19 week(s) ago
The staff was very helpful and accommodating. Shout out to Ms. Abel for being patient with us while we try the traditional costumes. The whole place is relaxing and enjoyable, just being one with nature. Will definitely come back.
Find this review helpful?
Accommodation's Reply
30 Jun 2025
Dear Sir/Madam, Arigatōgozaimasu (ありがとうございます) for the review that you have given, It is very pleasant for us to receive a positive response during your stay at our hotel, and we are sure that this will be a motivation for all the team. We will continue to strive to improve the quality of our services & products. We hope to welcome you back to The Onsen Hot Spring & Resort Batu. Best Regards, Suprianto. General Manager
See original
E***K
8.8
/10
Reviewed 19 week(s) ago
A pleasant experience, friendly and responsive hotel staff. A suggestion to provide a stair railing at the cottage entrance gate might help with access for seniors.
See original
Find this review helpful?
Accommodation's Reply
24 Jun 2025
Dear Sir/Madam, Arigatōgozaimasu (ありがとうございます) for the review that you have given, It is very pleasant for us to receive a positive response during your stay at our hotel, and we are sure that this will be a motivation for all the team. We will continue to strive to improve the quality of our services & products. We hope to welcome you back to The Onsen Hot Spring & Resort Batu. Best Regards, Suprianto. General Manager
See original
G***t
10.0
/10
Reviewed 24 week(s) ago
A comfortable and quiet vacation spot for families, friendly and responsive staff, clean lodging rooms provided with yukata for every guest who stays, a Japanese-style breakfast menu is very suitable for our family's tongue. Private onsen in each lodging makes you relax by soaking in warm water while enjoying the romantic night atmosphere.
Read More
See original
2 people find it helpful
Accommodation's Reply
26 May 2025
Dear Sir/Madam, Arigatōgozaimasu (ありがとうございます) for the review that you have given, It is very pleasant for us to receive a positive response during your stay at our hotel, and we are sure that this will be a motivation for all the team. We will continue to strive to improve the quality of our services & products. We hope to welcome you back to The Onsen Hot Spring & Resort Batu. Best Regards, Suprianto. General Manager
See original
D***i
10.0
/10
Reviewed 24 week(s) ago
very satisfied with everything, the food, the atmosphere, everything, I want to go there again next time
See original
Find this review helpful?
Accommodation's Reply
26 May 2025
Dear Sir/Madam, Arigatōgozaimasu (ありがとうございます) for the review that you have given, It is very pleasant for us to receive a positive response during your stay at our hotel, and we are sure that this will be a motivation for all the team. We will continue to strive to improve the quality of our services & products. We hope to welcome you back to The Onsen Hot Spring & Resort Batu. Best Regards, Suprianto. General Manager
See original
A***s
8.5
/10
Reviewed 25 week(s) ago
Everything is good, only the wifi signal is sometimes error, maybe you can add a play area for the children.
See original
2 people find it helpful
Accommodation's Reply
16 May 2025
Dear Mr. Agus Saiful, Thank you for your review, criticism and suggestions, we apologize for the inconvenience, we will evaluate and improve in the future so that The Onsen Hot Spring & Resort can maintain the quality of products and services provided to every guest who comes. We hope to welcome you back to The Onsen Hot Spring & Resort Batu. Best regards, Suprianto. General Manager
See original
N***l
Leisure
8.8
/10
Reviewed 25 week(s) ago
It's fun, but it's dark at night, I fell down the stairs when I was about to enter because it wasn't bright enough so I couldn't see that the stairs were quite high... everything was fine, I enjoyed staying here.
See original
1 people find it helpful
Accommodation's Reply
16 May 2025
Dear Ms. Nurul Ailiyah, Arigatōgozaimasu (ありがとうございます) Thank you for sharing your experience with us. We apologize for the inconvenience you experienced during your stay. We realize that some aspects of the room still need to be updated and we will look into this immediately. We also apologize for the incident that happened to you. We will take immediate steps to improve our facilities and services to meet the standards. We sincerely hope that you will give us the opportunity to provide a better experience in the future. Our team will work harder to ensure the comfort and satisfaction of our guests. Thank you for your criticism and feedback. Hopefully you will give us another chance to improve your impression of our hotel. We look forward to welcoming you back to The Onsen Hot Spring & Resort Batu. Best regards, Suprianto. General Manager
See original
A***L
Staycation
10.0
/10
Reviewed 27 week(s) ago
The Japanese style hotel is okay. The atmosphere and hot water are great.
See original
Find this review helpful?
Accommodation's Reply
02 May 2025
Dear Sir/Madam, Arigatōgozaimasu (ありがとうございます) for the review that you have given, It is very pleasant for us to receive a positive response during your stay at our hotel, and we are sure that this will be a motivation for all the team. We will continue to strive to improve the quality of our services & products. We hope to welcome you back to The Onsen Hot Spring & Resort Batu. Best Regards, Suprianto. General Manager
See original
a***e
Leisure
9.7
/10
Reviewed 30 week(s) ago
the service is very satisfying, all employees are agile in fulfilling customer requests. For the food is ordinary but it is replaced by the view and other facilities that are very good. Hopefully can come here again another time
See original
Find this review helpful?
Accommodation's Reply
12 Apr 2025
Dear Sir/Madam, Arigatōgozaimasu (ありがとうございます) for the review that you have given, It is very pleasant for us to receive a positive response during your stay at our hotel, and we are sure that this will be a motivation for all the team. We will continue to strive to improve the quality of our services & products. We hope to welcome you back to The Onsen Hot Spring & Resort Batu. Best Regards, Suprianto. General Manager
See original
Number of reviews per page
20
40