Hotel Bella Firenze

This place was not what I expected not clean enough for me. The place had a smell to it. One thing very close to station. The guy at the place that said he was just a worker was excellent trying his best to refund our money and gave us good advice.

Train station and bus stop were very close

Good location close train

From the very first day we arrived, there were a lot of mosquitoes in the room. We reported it, but the staff simply told us it wasn’t a problem because there are always mosquitoes in Florence. In addition, the beds and bed sheets were of very poor quality. Overall, I would not recommend this place.

It was good for the location.

The bathroom was smaller than most. I am not a newbie to traveling and recognize that around the world 3 stars means different things. It was clean but no elevator made it challenging luckily we were on 2nd floor. The access to the train station though was great.

Very simple, basic room, but it was very clean and comfortable. Not a fancy place but is well-maintained and the staff were friendly and helpful. Great location - you can walk everywhere easily.

Overall, this hotel is an excellent choice for travelers looking for convenience rather than luxury. Its biggest advantage is its location, just steps away from the Santa Maria Novella train station, making it incredibly easy to travel around Florence and beyond. The hotel offers the essentials without any unnecessary frills. There are several restaurants and a grocery store nearby, and the historic center of Florence is only about a 15-minute walk away. The location is truly one of the hotel’s strongest points. The staff was very friendly, welcoming, and always willing to help. We appreciated their kindness throughout our stay. The only downside was the housekeeping service. During our five-day stay, whenever we returned to the hotel around 4:00 or 5:00 PM, the housekeeper was still cleaning our room. It appeared that there was only one housekeeper responsible for all the rooms, which can become challenging when the hotel is fully booked. As a result, room cleaning was often delayed and guests may have to wait before accessing their rooms comfortably. That said, the hotel’s excellent location, friendly staff, and overall convenience make it a great option for anyone visiting Florence.

A1

Absolutely terrible stay. The room was disgusting from the moment we arrived. There were mosquitos everywhere, ants crawling around the room, and a constant smell of sewage coming from the bathroom. The bathroom itself was filthy, mould all over the walls and shower, dirt everywhere, and clearly not cleaned properly in a long time. The bed wasn’t clean either, with hairs all through the bedding which was honestly revolting. The walls throughout the room were blackened, damaged, and badly maintained. To make things worse, it was obvious the room hadn’t even been cleaned before we checked in because there was still a welcome note and other belongings/items left behind from the previous guest. If this is considered a 3-star hotel in Florence, I’d hate to see what a 1 or 2-star hotel looks like. It’s clear this place got its 3-star rating years ago and has done absolutely nothing to maintain any sort of standard since then. Would not recommend this hotel to anyone. Stay away! Honestly the streets would probably be a safer and cleaner option!

clean room. very nice staff. close to train station. great for one night.

Extremely friendly and helpful staff, easy access from train station, walking distance to all the sites

A nice hotel and close for walking. Also hotel was quiet and not far from train station.

The room wasn’t ready when we arrived but the poor housekeeper was working hard as previous occupants had left a mess to clean up. A working elevator would have been great. Staff was good.

Guiliana checked me in and helped me map out a great itinerary for my walking of Florence. I appreciated her very much. The hotel was perfect for my needs.

None

Hotel is adjacent to a heavily used city bus terminus. Across the street from one of Florence’s nicer steakhouses. There was outdoor disturbance each night, including yelling and fisticuffs by locals Clean room, beds are comfortable. Wifi was ok. Our shower door broke while we were there. Staff was helpful, but there is irregular staff coverage during the day so luggage storage has to be offsite or not secured while at the hotel. No evening staff present.

Room was neat, tidy and comfortable. Easy arrangements were made for me to collect the key as I was a late arrival.

Staff was friendly and helpful.

The room is clean .Staff are very helpful and they really helps us .They find solution to our request and they were honest and trustworhty .