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Sandcastles Beach Resort
Resorts
5.4
/10
Fair
51 reviews
What Guests Say About Their Stay
Berchum
10.0
/ 10
Our apartment was clean and nice 👌 fully equipped. I would definitely stay there again. I also liked how everything outside are in close proximity to the property.
Sadian
10.0
/ 10
Everything was great, didn't like that my room didn't have a bigger couch or a sleeper couch
Yvonne
10.0
/ 10
Quiet, however, since there are no elevators, help with our suitcases would be nice
In the Area
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Main Street, Parish of Saint Ann, Jamaica
Main Facilities
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WiFi
Available Room Types in Sandcastles Beach Resort
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What's around Sandcastles Beach Resort
Main Street, Parish of Saint Ann, Jamaica
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Discover More About Sandcastles Beach Resort
General
Near Reggae Xplosion Museum
Location
With a stay at Sandcastles Beach Resort in Ocho Rios, you'll be within a 10-minute drive of Dunn's River Falls and Turtle River Park. This family-friendly resort is 0.2 mi (0.3 km) from Turtle Beach and 0.2 mi (0.4 km) from Ocho Rios Craft Market.
Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.
Turtle River Park - 0.1 km / 0.1 mi
Taj Mahal Mall - 0.2 km / 0.1 mi
Reggae Xplosion Museum - 0.2 km / 0.1 mi
Turtle Beach - 0.3 km / 0.2 mi
Island Village - 0.3 km / 0.2 mi
Ocho Rios Craft Market - 0.4 km / 0.2 mi
Columbus Foot Beach - 0.5 km / 0.3 mi
LandMark Plaza - 0.5 km / 0.3 mi
Ocho Rios Clock Tower - 0.7 km / 0.5 mi
Ocho Rios Baptist Church - 0.9 km / 0.5 mi
Shaw Park Botanical Gardens - 1 km / 0.6 mi
Ocho Rios Fort - 1.2 km / 0.8 mi
Mahogany Beach - 1.4 km / 0.9 mi
Mahoe Falls - 1.5 km / 0.9 mi
Konoko Falls and Park - 1.8 km / 1.1 mi
The nearest airports are:
Ocho Rios (OCJ-Ian Fleming Intl.) - 16.7 km / 10.4 mi
Sir Donald Sangster Intl. Airport (MBJ) - 97.6 km / 60.7 mi
The preferred airport for Sandcastles Beach Resort is Sir Donald Sangster Intl. Airport (MBJ).
Facilities
Relax at the full-service spa, where you can enjoy massages. You can soak up the sun at the private beach or enjoy other recreational amenities including an outdoor pool and an outdoor tennis court. Additional features at this resort include complimentary wireless internet access, concierge services, and babysitting (surcharge). Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Business Facilities
Featured amenities include a business center, limo/town car service, and dry cleaning/laundry services. Event facilities at this resort consist of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Dining
Satisfy your appetite for lunch or dinner at the resort's restaurant, or stay in and take advantage of the room service (during limited hours). Relax with your favorite drink at the bar/lounge or the beach bar. Full breakfasts are available daily from 6 AM to 9 AM for a fee.
Rooms
Make yourself at home in one of the 40 air-conditioned rooms featuring kitchens with refrigerators and ovens. Rooms have private balconies. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include safes and separate sitting areas, and housekeeping is provided daily.
All facilities in Sandcastles Beach Resort
Bar, Cafe and Lounge
Swimming Pool
Entertainment Facility
Fitness Center
Common Space
Things to Do
- Private beach
- Spa
- Picnic area
- Garden
- Fitness center
Transportation
- Limo or town car service
- Shopping center shuttle
- Airport transfer
- Area shuttle
Hotel Services
- Laundry service
- Luggage storage
- Concierge
Business Facilities
- Conference center
- Meeting rooms
- Business facilities
Kids and Pets
- Babysitting
- Children facilities
General
- Parking
- Terrace
Food and Drinks
- Breakfast
Connectivity
- Free WiFi
Accommodation Policy & General Information in Sandcastles Beach Resort
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
Check-in/Check-out Time
Check-in:
15:00 - 17:00
Check-out:
Before 11:00
Pets
Pets Not Allowed
Additional Policy
Professional property host/manager, Contactless check-out is available, No cribs (infant beds) available, No rollaway/extra beds available, Cashless transactions are available, Contactless check-in is available, Essential workers only - NO, No elevators
- Fee for full breakfast: approximately USD 10 to 20 per person
- Airport shuttle fee: USD 170.00 per vehicle (roundtrip)
- Housekeeping is available for an additional fee
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
General Information
Popular Facilities | WiFi |
Check-In / Check-Out Time | From 15:00 - 17:00 - to 11:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Sandcastles Beach Resort | 40 |
Number of floors in Sandcastles Beach Resort | 2 |
Another facilities in Sandcastles Beach Resort | Private beach, Spa, Picnic area, Garden, Fitness center |
Frequently asked questions about Sandcastles Beach Resort
What are available facilities at Sandcastles Beach Resort?
There are top facilites at Sandcastles Beach Resort such as WiFi. (some may require extra charges)
What is normal check-in & check-out time at Sandcastles Beach Resort?
The standard check-in time at Sandcastles Beach Resort is starting from 15:00 - 17:00 while the latest check-out time is at Before 11:00
Does Sandcastles Beach Resort provide breakfast?
Yes, Sandcastles Beach Resort provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Sandcastles Beach Resort?
Sandcastles Beach Resort has a 3.5-star rating.
How many floors does Sandcastles Beach Resort have?
Sandcastles Beach Resort has 2.
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Sandcastles Beach Resort reviews and ratings
Overall Ratings & Reviews Sandcastles Beach Resort
Other sources (51)
5.4
Fair
From 51 reviews
Cleanliness
5.8
Room Comfort
5.4
Service and Facilites
5.8
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Traveller Reviews Sandcastles Beach Resort
Number of reviews per page
20
40
Top reviews
Kai
Leisure with Children
8.0
/10
Reviewed 41 week(s) ago
Expedia Group verified review
The rooms are like private apartments, convenient for a short stay. Very clean and friendly staff members. The professionalism was great.
Dave
8.0
/10
Reviewed 59 week(s) ago
Expedia Group verified review
Everything at Sandcastles was good
Expedia make the check in experience terrible but that is not on the resort.
Ellen
Leisure
8.0
/10
Reviewed 60 week(s) ago
Expedia Group verified review
It was a nice quiet and great location property. The apartment had issues: The stove only had 1 of 4 burners that worked call for maintenance and the guy had no clue as to how to fix it and he never came back.
There was a leak from under the wall to the next unit.
The balcony was rusty and the doors were very worn and hard to close.
Front desk service needs work, training or a means of ingo that connects with the online reservation portal.
Expedia did not give me the owners name or apartment number when I booked. The property had to research an available unit for me.
The cleaning representative that I had was very friendly and made sure I got items of linen and help for the unfixable stove.
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Lakisha
Leisure with Partner
2.0
/10
Reviewed 64 week(s) ago
Expedia Group verified review
This place should not be listed on any booking site. Only as air b & b’s. I picked this place because of the location and amenities, Ocean front with a stove and close to bars and restaurants. Unfortunately I was not able to check in at the location. This place is not a resort! No computer and no way to contact or locate your reservation. This information should be listed and noted by Expedia prior to my arrival,So I was stranded in Jamaica on my birthday, out of the country, with no where to stay. An Expedia representative did assist me, in finding a new location. I was so anxious I agreed to the first location. Which meant I didn’t get the stove, beach front, and location to certain restaurants that I had planned my trip around. Did I mention it was my birthday. Ok. I did contact sandcastle the day before to let them know my flight arrives at 5pm, so I wanted to know how to check in. He said, “as long as you’re here by 10pm, you should be fine.”I arrived around 9:40pm. And yes, the young lady at the desk left at 10pm. Which meant I had to go find somewhere else to stay. I ended up staying at Sago Palm, which was a really nice hotel. To this day, 1/28/25, I still haven’t heard anything from sandcastle 6 days after my check in date. I am doing everything in my power to remove this place as a resort location. This should be illegal, it’s definitely scam likely! I’m not saying your experience will be the same, just make sure you get an exact address before you head to Jamaica.
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Verified traveler
Friends and Family Family
2.0
/10
Reviewed 71 week(s) ago
Hotels.com verified review
They over booked the place when I got there the receptionist ask for my name and after that she simply told me there’s no reservation for. I then called the booking number several time before I get a text saying “ I’m driving will contact the front desk” Approximately 47 minutes later I was then told by the front desk that my reservation has been moved to another hotel. When I drove over to the new hotel I was then told that there’s no rooms available except for one night stay at another hotel. I booked for Two night stay at a decent location and after an extensive wait time to be checked in I was offer 1 night stay at a location which didn’t seems safe in my opinion. I requested a refund on the 27th December 2024 and still haven’t been contacted by anyone
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Berchum
Leisure with Partner
10.0
/10
Reviewed 93 week(s) ago
Expedia Group verified review
Our apartment was clean and nice 👌 fully equipped. I would definitely stay there again. I also liked how everything outside are in close proximity to the property.
Melvin
Leisure with Friends
6.0
/10
Reviewed 94 week(s) ago
Expedia Group verified review
Overall i enjoyed my experience but lighting of the rooms could be improved except for the bathroom.
Paula
Leisure with Friends
2.0
/10
Reviewed 109 week(s) ago
Expedia Group verified review
There was no hot water in the unit. No water coming out of the hot water spigot. Mildew on walls in the unit. I was unable to shower and no staff on site up to noon time to fix the problem.
Jheanell
Leisure with Children
4.0
/10
Reviewed 116 week(s) ago
Expedia Group verified review
Sandcastles is in a great location and is a good property if you are looking for something outside of the typical marble resort. The security staff and gate staff were wonderful and personable. The unit we stayed in was awful (some are privately owned and rented, some are owned and rented by the resort. I don't know which one ours was). The kitchen was terrible, very little in the way of cookware and some of the dishes were cracked and broken. There were no glasses available , just plastic that had seen better days. Not even a sharp knife or pair of scissors available. The twin beds only had a sheet, I had to use one of our towels to cover my kids. This was extra annoying as we only got a couple of towels to begin with, which were never replaced because the room was never cleaned. We requested bath mats but they never came.
This property has so much potential, it's too bad that our experience was in apartment D7.
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Coralee
Leisure Family
6.0
/10
Reviewed 117 week(s) ago
Expedia Group verified review
No one knows what is going on. Check in was a nightmare. They didn’t have enough towels and wash clothes in the room.
Eartha
Leisure
4.0
/10
Reviewed 128 week(s) ago
Expedia Group verified review
I stayed at the property 11/24 - 27. I have not seen a housekeeper in those 4 days. I had to live with the garbage and dirty linnen. Thank G-d i was alone. The backdoor and windows were closed BUT NOT LOCKED! I didn't realize untill the next day that it was a sliding door. The apartment is on the ground floor. Anyone could have opened the door and window and enter the apartment while i was asleep on Friday night. That is unacceptable!
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Garnett
Business and Leisure with Partner
4.0
/10
Reviewed 133 week(s) ago
Expedia Group verified review
I stay at sandcastle in the pass and it was wonderful
The property is too old and dirty, mold in bathroom ceiling and dirt by the window. I stayed in A6 , really needs upgrade and redo.
loraine
Leisure
10.0
/10
Reviewed 139 week(s) ago
Expedia Group verified review
clean quiet
Verified traveler
Friends and Family Family
2.0
/10
Reviewed 141 week(s) ago
Hotels.com verified review
Wouldn’t recommend. Beat up and poor quality. service is even worse. A lot of issues to get on the beach even though it’s right next door. Stay away
Sadian
Leisure
10.0
/10
Reviewed 142 week(s) ago
Expedia Group verified review
Everything was great, didn't like that my room didn't have a bigger couch or a sleeper couch
CANUTE
Business and Leisure with Partner
2.0
/10
Reviewed 143 week(s) ago
Expedia Group verified review
THE CHECK IN AND OUT PROCEDURE WAS AWFUL; THE ROOM WAS DIRTY,HARDLY ANY LIGHT IN THE ROOM, BULBS MISSING. ITEMS MISSINGFROM THE KICHEN
THE WOMAN MANAGER AND FRONT DESK STAFF TELL LIES, THERE SHOU'LD BE IN PRISON. THE ROOM IS NOT FIT FOIR A DOG. TRAVELOCITY WI
LL GET A BAD REVIEW BECAUSE OF THIS SO CALL HOTEL, VERY NASTY. THE WAS NOT EQUIPT AS ADVERTISED. THE JAMAICA GOVERNMENT SHOULD CLOSED DOWN THIS DIRTY PLACE. I AM TALKING TO MY LAWYER ABOUT REPORTINGF THE MANAGER AND STAFF TO LOCAL GLEANER NEWS PAPER. NO STANDBY GENERATOR, I HAD TOI CUT MY STAY SHORT, I LOST MONEY THE PLACE IS NO GOOD. I WOULD NEVER RECOMMEND THIS PROPERTY TO ANYONE. TRAVELOCI
TY SHOULD DROP THEM, BAD REVIEW
REGARDS CANUTE SIMPSON
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Marjorie
Family
4.0
/10
Reviewed 146 week(s) ago
Expedia Group verified review
The property is convenient to shopping. Housekeeping was unimpressive
Yvonne
Leisure with Partner
10.0
/10
Reviewed 148 week(s) ago
Expedia Group verified review
Quiet, however, since there are no elevators, help with our suitcases would be nice
yolanda
2.0
/10
Reviewed 154 week(s) ago
Expedia Group verified review
This place has gone downhill. Should've listened to the transportation driver who shared horror stories from other guests who stayed here.
yolanda
2.0
/10
Reviewed 154 week(s) ago
Expedia Group verified review
They do not answer calls nor text messages. No housekeeping services at all. Mold on the bathroom ceiling and sink. Missing lightbulbs in every room. Front desk sends messages also withoutaresponse. I will never return.
Number of reviews per page
20
40
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