Hotel Kitanoya

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9.0
/10
Exceptional
99 reviews

What Guests Say About Their Stay

Kimberly

10.0
/ 10
Clean rooms, staff was extremely helpful, friendly and went above to welcome visitors. Kept rooms supplied with amenities each day by just leaving a stocked amenities bag at our door while we were out exploring the town.

Amy

10.0
/ 10
We had a fabulous stay at Hotel Kitanoya. Everything was to perfection. The onsen has both indoor and outdoor baths. You can sit under a canopy of trees and enjoy nature! Our spacious room had a picture-perfect view of the bay. The food was stupendous. Fresh, varied, and yummy. The staff are very professional and pleasant. They did everything to make our stay wonderful. The location is just a 6-minute walk to the station, and the hotel also provides a shuttle. I didn't want to leave!

Guillaume

10.0
/ 10
Très bon hôtel proposant une superbe vue sur la mer avec la bande de terre et de pins! Le Onsen est très chouette donnant sur la forêt. Je recommande pour une nuit!
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In the Area
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100 Monju, Kyoto, Yosa, Kansai, Japan, 626-0001

Main Facilities

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WiFi
Elevator
Hotel Kitanoya is a accommodation is located at Yosano-cho.
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What's around Hotel Kitanoya

100 Monju, Kyoto, Yosa, Kansai, Japan, 626-0001
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Exterior Hotel Kitanoya
Exterior 2 Hotel Kitanoya

Discover More About Hotel Kitanoya

Discover the Charm of Hotel Kitanoya in Kansai

Planning a trip to the beautiful Kansai region of Japan? Look no further than **Hotel Kitanoya**, a delightful accommodation that promises a memorable stay. Nestled in the heart of this culturally rich area, Hotel Kitanoya offers a perfect blend of traditional Japanese hospitality and modern comfort, making it an ideal choice for travellers seeking an authentic and relaxing experience. Whether you're exploring ancient temples, indulging in local cuisine, or simply soaking in the serene atmosphere, Hotel Kitanoya provides a welcoming base for all your adventures. Room rates at Hotel Kitanoya start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Hotel Kitanoya Location

Hotel Kitanoya is situated in the charming Yosa district of Kyoto Prefecture, a region renowned for its picturesque landscapes and historical significance. Located approximately 1.5 hours by train from Kyoto Station, the hotel offers a tranquil escape from the bustling city while remaining accessible to key attractions. The nearest train station, Amanohashidate Station, is just a short 10-minute taxi ride away, making it convenient for guests arriving by rail. The atmosphere surrounding Hotel Kitanoya is one of serene natural beauty, with easy access to the stunning Amanohashidate sandbar, often referred to as one of Japan's three most scenic views. This prime location allows guests to immerse themselves in the peaceful ambiance of the countryside, perfect for a rejuvenating getaway.

Hotel Kitanoya Facilities & Services

Facilities for guests at Hotel Kitanoya are designed to ensure a comfortable and enjoyable stay. The hotel offers a range of amenities to cater to every need.
  • Complimentary Wi-Fi is available throughout the property, keeping you connected during your visit.
  • On-site dining options provide convenient and delicious meals for guests.
  • Relaxing hot spring baths (onsen) are available for guests to unwind and rejuvenate.
  • Luggage storage services are offered to keep your belongings safe before check-in or after check-out.
  • While there isn't a dedicated kids' club, the serene environment and natural surroundings offer plenty of opportunities for family enjoyment.
  • There is no on-site fitness centre, but the surrounding natural beauty encourages outdoor activities.
  • The hotel does not offer a day spa, but guests can enjoy the therapeutic benefits of the onsen.
  • Secure on-site parking is available for guests travelling by car, with a daily fee of approximately AUD $10.
  • There is no complimentary airport or station shuttle service; guests are advised to use local transport or taxis.

Hotel Kitanoya Room Types

A variety of room types are available at Hotel Kitanoya, ensuring comfort and suitability for different guest preferences. The room types of Hotel Kitanoya include traditional Japanese-style rooms and Western-style rooms, each offering a unique experience.
  • Japanese-Style Rooms:

    These rooms feature tatami mat flooring and futon bedding, offering an authentic Japanese sleeping experience. Many of these rooms offer serene garden views. All rooms are strictly non-smoking. Bathtubs are typically available in the en-suite bathrooms.
  • Western-Style Rooms:

    For those who prefer a more conventional setup, Western-style rooms come with comfortable beds and modern amenities. These rooms also offer various views, including garden or partial sea views. All rooms are strictly non-smoking. Bathtubs are available in most en-suite bathrooms.
  • Family Rooms:

    Designed to accommodate larger groups or families, these rooms offer ample space and can be configured with a mix of Japanese and Western bedding. These rooms are strictly non-smoking and typically include a bathtub.
Hotel Kitanoya does not currently offer pet-friendly rooms.

Hotel Kitanoya Dining & Restaurants

Hotel Kitanoya offers delightful dining experiences that showcase the flavours of the Kansai region. The on-site restaurant, "Kitanoya Dining," provides guests with an opportunity to savour traditional Japanese cuisine, including exquisite multi-course kaiseki meals.
  • Kitanoya Dining:

    This main restaurant offers breakfast, lunch, and dinner. The breakfast features a selection of Japanese and Western dishes, with an emphasis on fresh, local ingredients. For dinner, guests can indulge in beautifully presented kaiseki dinners, showcasing seasonal produce and local seafood. Estimated price per person for dinner is around AUD $60 - $100. Operating hours are typically from 7:00 AM to 9:00 AM for breakfast, 12:00 PM to 2:00 PM for lunch, and 6:00 PM to 9:00 PM for dinner.
  • Lobby Lounge:

    A more casual setting for light snacks, coffee, and tea. Operating hours are from 10:00 AM to 5:00 PM.
The hotel focuses on authentic Japanese culinary traditions, providing a true taste of the region.

Hotel Kitanoya Nearby Attractions and Activities

The Yosa district, where Hotel Kitanoya is located, is rich with natural beauty and cultural heritage. Here are some must-visit spots and activities near the hotel:
  • Amanohashidate Sandbar:

    Just a short distance from the hotel, this iconic sandbar is renowned for its breathtaking natural beauty, often described as a "bridge to heaven." Visitors can walk, cycle, or take a scenic boat ride across it.
  • Chion-ji Temple:

    Located at the base of Amanohashidate, this historic temple is known for its beautiful grounds and the "Monju Bosatsu" statue, a significant Buddhist figure.
  • Nariai-ji Temple:

    Perched on a mountain overlooking Amanohashidate, this temple offers stunning panoramic views of the surrounding landscape.
  • Kasamatsu Park:

    Situated on the northern side of Amanohashidate, this park provides another excellent vantage point for admiring the sandbar and the bay.
  • Ine Funaya Houses:

    A short drive from Hotel Kitanoya, these unique waterside houses built directly over the water offer a glimpse into a traditional fishing village lifestyle.
If you are looking for other activities around Hotel Kitanoya, check out the best deals on Traveloka: Recommended activities in Kyoto Prefecture!

How to Get to Hotel Kitanoya from the Airport

Getting to Hotel Kitanoya from the nearest major airport, Kansai International Airport (KIX), involves a combination of train and local transport. The airport transfer service of Hotel Kitanoya is not a direct service, so planning your journey is recommended. Here's how to get to Hotel Kitanoya:
  • Train:

    From Kansai International Airport (KIX), take the Haruka Express train to Kyoto Station. From Kyoto Station, transfer to the JR San'in Line and travel towards Amanohashidate Station. The total train journey can take approximately 3 to 3.5 hours. The estimated cost for the train journey is around AUD $50 - $70 per person.
  • Taxi/Ride-hailing Service:

    From Amanohashidate Station, a local taxi or a ride-hailing service can take you directly to Hotel Kitanoya. This short ride will cost approximately AUD $15 - $25.
  • Airport Limousine Bus:

    While direct buses to Yosa are limited, you might find services to nearby larger towns that could connect you to local trains or buses. This option requires careful research based on current schedules.
  • Hotel Kitanoya Airport Transfer:

    Hotel Kitanoya does not offer a dedicated private airport transfer service. Guests are advised to arrange their own transportation from the airport or nearest train station. For convenience, consider booking airport transfer services in advance.
The most common and recommended method is the train journey followed by a short taxi ride from Amanohashidate Station.

Summary of Why You Should Choose to Stay at Hotel Kitanoya

Hotel Kitanoya offers a truly authentic and serene Japanese experience, making it an excellent choice for your Kansai getaway. With its stunning location, traditional charm, and welcoming atmosphere, it provides a perfect retreat.
  • Prime Location:

    Situated in the beautiful Yosa district, offering easy access to the iconic Amanohashidate sandbar and other natural attractions.
  • Authentic Experience:

    Enjoy traditional Japanese rooms, onsen baths, and exquisite local cuisine.
  • Peaceful Ambiance:

    Escape the city bustle and immerse yourself in the tranquil surroundings.
  • Comfortable Amenities:

    While maintaining traditional charm, the hotel provides essential modern comforts for a pleasant stay.
For the best rates and to ensure your preferred dates, check **Room availability at Hotel Kitanoya** and proceed with **Booking Hotel Kitanoya** through Traveloka. Book budget hotels in Kansai and Easily book domestic and international flights at low prices to complete your travel plans.

All facilities in Hotel Kitanoya

Bar, Cafe and Lounge Hotel Kitanoya
Bar, Cafe and Lounge
Entertainment Facility Hotel Kitanoya
Entertainment Facility
Common Space Hotel Kitanoya
Common Space
Exterior Hotel Kitanoya
Exterior
Others Hotel Kitanoya
Others

Things to Do

  • Garden
  • Spa
  • Library

Public Facilities

  • Smoke-free area
  • Safety deposit box
  • Elevator

Food and Drinks

  • Kaiseki meal
  • Breakfast

General

  • Parking
  • Terrace

Hotel Services

  • Wedding service
  • Luggage storage

Transportation

  • Bicycle rental

Connectivity

  • Free WiFi

Accessibilty

  • Disabled access friendly

Nearby Facilities

  • Gift shop

Sports and Recreations

  • Game room

Accommodation Policy & General Information in Hotel Kitanoya

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 22:00
Check-out:
Before 10:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Guests must contact this property in advance to reserve access to the public bathing facility
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a fire extinguisher
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
, Information provided by the property may be translated using automated translation tools.

Pets

Pets Not Allowed
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General Information

Popular Facilities
WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 22:00 - to 10:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Kitanoya
29
Another facilities in Hotel Kitanoya
Garden, Spa, Library, Smoke-free area, Safety deposit box

Frequently asked questions about Hotel Kitanoya

What are available facilities at Hotel Kitanoya?
There are top facilites at Hotel Kitanoya such as WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hotel Kitanoya?
The standard check-in time at Hotel Kitanoya is starting from 15:00 - 22:00 while the latest check-out time is at Before 10:00
Does Hotel Kitanoya provide breakfast?
Yes, Hotel Kitanoya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Kitanoya?
Hotel Kitanoya has a 3.5-star rating.
How many rooms are available at Hotel Kitanoya?
Hotel Kitanoya has 29.
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Hotel Kitanoya reviews and ratings

Overall Ratings & Reviews Hotel Kitanoya

Traveloka (2)
Other sources (97)
9.0
Exceptional
From 97 reviews
Cleanliness

9.2

Room Comfort

9.0

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Hotel Kitanoya

Number of reviews per page
20
40
Top reviews
Kimberly
icon-Family
Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Clean rooms, staff was extremely helpful, friendly and went above to welcome visitors. Kept rooms supplied with amenities each day by just leaving a stocked amenities bag at our door while we were out exploring the town.
John
icon-with Partner
with Partner
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

The renovated western room was excellent. The staff were very helpful and the room was spotless. There is a large onsen attached to the hotel. If you don’t pre-book breakfast it might not be available and there are limited food options in Amanohashidate.
Thomas
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

Clean room. Friendly and helpful staff.
Amy
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

We had a fabulous stay at Hotel Kitanoya. Everything was to perfection. The onsen has both indoor and outdoor baths. You can sit under a canopy of trees and enjoy nature! Our spacious room had a picture-perfect view of the bay. The food was stupendous. Fresh, varied, and yummy. The staff are very professional and pleasant. They did everything to make our stay wonderful. The location is just a 6-minute walk to the station, and the hotel also provides a shuttle. I didn't want to leave!
Read More
Richard
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

We had a lovely stay at the hotel and the in room onsen was a real treat. The hotel is slightly out of town but no more than a 10 minute walk. The hotel itself is a little old fashioned but many of the hotel in this region seemed to be similar.
Guillaume
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

Très bon hôtel proposant une superbe vue sur la mer avec la bande de terre et de pins! Le Onsen est très chouette donnant sur la forêt. Je recommande pour une nuit!
Thomas
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 65 week(s) ago

Expedia Group verified review

This was one of the highlights of our trip. The private onsen was really nice. The rooms were very spacious and it was an amazing and enjoyable experience.
Tonia
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 67 week(s) ago

Hotels.com verified review

Wonderful onsen hotel very traditional feel to it. Beautiful room, not use to sleeping on traditional Japanese bed and pillow so not super comfortable for me but well worth the experience. Private onsen amazing. Great location easy to get to. Staff very friendly and helpful. Plenty of room for 4 adults
Jennifer
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 67 week(s) ago

Hotels.com verified review

Beautiful area. Very convenient to Amanohashidate train station. Room was spacious and clean. Staff were very helpful.
Erin
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 77 week(s) ago

Expedia Group verified review

We had a wonderful 2-night stay at kitanoya! The staffs were really friendly and helpful, services was top notch and the dinner was wonderful.
Kurt
10.0
/10
Reviewed 89 week(s) ago

Expedia Group verified review

We did not opt for the meal package so it’s possible we missed out on an amazing experience there but we did not miss out on the top level experience of the Kitanoya. Full Japanese ryokan room with the most luxurious 2 person open air granite ofuro I have ever seen let alone enjoyed with a delightful garden beyond. We chose this place to unwind from the crowds of Kyoto and we could not have made a better choice. Service was impecable. Can I give it a 6? The hotel matches the incomparable beauty and serenity of Amanohasidate. Arigato Hotel Kitanoya.
Read More
Alex
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 99 week(s) ago

Expedia Group verified review

We were unable to make it to the hotel. The trains were down due to a typhoon. While asking the staff if they could do any type of refund, they refused. The staff, decided to be firm in their refund policy. Even though a typhoon hitting and closing down the trains to get to the hotel. They should be more relaxed on policy when it is out of the costumers control more specifically when it comes to natural disasters.
Read More
Tongel
icon-with Partner
with Partner
10.0
/10
Reviewed 118 week(s) ago

Hotels.com verified review

A very pleasant stay and surprised that the rooms were so modern and well fitted with all the mod cons. Beds were very comfortable. Onsen facilities were very good. Location of the hotel was also good. Overall, a very good experience and I would recommend it to others.
Edward Zhen
icon-with Partner
with Partner
10.0
/10
Reviewed 121 week(s) ago

Hotels.com verified review

The hotel was very modern, clean, and the service was perfect. Staff were very attentive and helped us to reserve a restaurant. The only gripe was that the female’s onsen was not hot on one night. Male’s side was spectacular and I especially enjoyed the open air bath. Room-wise, it was extremely spacious and offered the perfect blend of traditional and modern with tatami mats and western style beds. For food, Do keep in mind that you need to inform the hotel staff 2 days before as they need some time to prepare. However, it was definitely worth it as the breakfast spread was scrumptious
Read More
Alex
icon-with Partner
with Partner
8.0
/10
Reviewed 371 week(s) ago

Hotels.com verified review

Overall, it’s just an ok experience. The hot spring was pretty good. Comparing to the other hotels we stayed in Japan, our experience of this hotel’s service was below average. We checked in at around 5:30, most of the restaurants were closed at that time. The hotel gave us a map marked with some restaurants, but a note was printed “Please make your own reservation”. Come on, we don’t know Japanese and how could we make reservation? Is it really that hard for the hotel to provide help with making reservation? After checkin, it’s pretty late and a local who was so friendly and nice that helped us make the dinner reservation. At dinner time, the town was dead quiet and all the restaurants were closed by 6pm, or even earlier than that. We stayed there for 4 nights, tried to reserve dinners with the hotel, but the reply was they’re all booked, so no dinner at hotel. During our stay, finding restaurants for dinner was hard. Staying for 4 nights was a mistake.
Read More
Verified traveler
icon-with Friends
with Friends
8.0
/10
Reviewed 383 week(s) ago

Hotels.com verified review

Overall the hotel is good clean and comfort room with 2 washbasins it was very convenient but less communication with guests as We did not know that our breakfast will be western style breakfast and about the shuttle schedule they also could not inform which we found it ourselves in the morning by the board they just put. Guests have to pay everything as charged on the arrival.
Read More
Verified traveler
icon-with Partner
with Partner
4.0
/10
Reviewed 395 week(s) ago

Hotels.com verified review

I find the heavily chlorinated lukewarm in room outdoor onsen bath very disappointing. When I booked the room, there was not an option to include dinner, hoping we could book when we arrive in early afternoon. However, the restaurant was fully booked, they could only us show the restaurants that are open in town, when we asked which one they would recommend most, they couldn’t tell us at all.
Read More
Lai Yi
icon-Family
Family
10.0
/10
Reviewed 401 week(s) ago

Hotels.com verified review

We enjoy the private bath and massage chair in our room very much. Room was spacious and comfortable. Staff was helpful and friendly. Dinner was excellent as the crab meal was delicious.
netter
6.0
/10
Reviewed 423 week(s) ago

Expedia Group verified review

The hotel, as with many other reviews, is a distance from the station. We walked abt 10mins to 15mins on the main road and up a slope before reaching. Great views, but a setback was that I ordered 2 vegetarian sets but all 4 sets were the same - not what I asked. I saw that other guests had more dishes and was slightly disappointed. The outdoor onsens were good.
Read More
MEGUMI
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

今回2度目の宿泊です。 お部屋の掛け流し温泉♨️は、24時間いつでも入れるので、最高でした☺️ 来年もまた泊まりに行きます!
Number of reviews per page
20
40

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Exterior 4 Hotel Kitanoya

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Hotel Kitanoya

Traveloka (2)
Other sources (97)
9.0
Exceptional
From 97 reviews
Cleanliness

9.2

Room Comfort

9.0

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Hotel Kitanoya

Number of reviews per page
20
40
Top reviews
Kimberly
icon-Family
Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Clean rooms, staff was extremely helpful, friendly and went above to welcome visitors. Kept rooms supplied with amenities each day by just leaving a stocked amenities bag at our door while we were out exploring the town.
John
icon-with Partner
with Partner
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

The renovated western room was excellent. The staff were very helpful and the room was spotless. There is a large onsen attached to the hotel. If you don’t pre-book breakfast it might not be available and there are limited food options in Amanohashidate.
Thomas
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

Clean room. Friendly and helpful staff.
Amy
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

We had a fabulous stay at Hotel Kitanoya. Everything was to perfection. The onsen has both indoor and outdoor baths. You can sit under a canopy of trees and enjoy nature! Our spacious room had a picture-perfect view of the bay. The food was stupendous. Fresh, varied, and yummy. The staff are very professional and pleasant. They did everything to make our stay wonderful. The location is just a 6-minute walk to the station, and the hotel also provides a shuttle. I didn't want to leave!
Read More
Richard
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

We had a lovely stay at the hotel and the in room onsen was a real treat. The hotel is slightly out of town but no more than a 10 minute walk. The hotel itself is a little old fashioned but many of the hotel in this region seemed to be similar.
Guillaume
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

Très bon hôtel proposant une superbe vue sur la mer avec la bande de terre et de pins! Le Onsen est très chouette donnant sur la forêt. Je recommande pour une nuit!
Thomas
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 65 week(s) ago

Expedia Group verified review

This was one of the highlights of our trip. The private onsen was really nice. The rooms were very spacious and it was an amazing and enjoyable experience.
Tonia
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 67 week(s) ago

Hotels.com verified review

Wonderful onsen hotel very traditional feel to it. Beautiful room, not use to sleeping on traditional Japanese bed and pillow so not super comfortable for me but well worth the experience. Private onsen amazing. Great location easy to get to. Staff very friendly and helpful. Plenty of room for 4 adults
Jennifer
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 67 week(s) ago

Hotels.com verified review

Beautiful area. Very convenient to Amanohashidate train station. Room was spacious and clean. Staff were very helpful.
Erin
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 77 week(s) ago

Expedia Group verified review

We had a wonderful 2-night stay at kitanoya! The staffs were really friendly and helpful, services was top notch and the dinner was wonderful.
Kurt
10.0
/10
Reviewed 89 week(s) ago

Expedia Group verified review

We did not opt for the meal package so it’s possible we missed out on an amazing experience there but we did not miss out on the top level experience of the Kitanoya. Full Japanese ryokan room with the most luxurious 2 person open air granite ofuro I have ever seen let alone enjoyed with a delightful garden beyond. We chose this place to unwind from the crowds of Kyoto and we could not have made a better choice. Service was impecable. Can I give it a 6? The hotel matches the incomparable beauty and serenity of Amanohasidate. Arigato Hotel Kitanoya.
Read More
Alex
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 99 week(s) ago

Expedia Group verified review

We were unable to make it to the hotel. The trains were down due to a typhoon. While asking the staff if they could do any type of refund, they refused. The staff, decided to be firm in their refund policy. Even though a typhoon hitting and closing down the trains to get to the hotel. They should be more relaxed on policy when it is out of the costumers control more specifically when it comes to natural disasters.
Read More
Tongel
icon-with Partner
with Partner
10.0
/10
Reviewed 118 week(s) ago

Hotels.com verified review

A very pleasant stay and surprised that the rooms were so modern and well fitted with all the mod cons. Beds were very comfortable. Onsen facilities were very good. Location of the hotel was also good. Overall, a very good experience and I would recommend it to others.
Edward Zhen
icon-with Partner
with Partner
10.0
/10
Reviewed 121 week(s) ago

Hotels.com verified review

The hotel was very modern, clean, and the service was perfect. Staff were very attentive and helped us to reserve a restaurant. The only gripe was that the female’s onsen was not hot on one night. Male’s side was spectacular and I especially enjoyed the open air bath. Room-wise, it was extremely spacious and offered the perfect blend of traditional and modern with tatami mats and western style beds. For food, Do keep in mind that you need to inform the hotel staff 2 days before as they need some time to prepare. However, it was definitely worth it as the breakfast spread was scrumptious
Read More
Alex
icon-with Partner
with Partner
8.0
/10
Reviewed 371 week(s) ago

Hotels.com verified review

Overall, it’s just an ok experience. The hot spring was pretty good. Comparing to the other hotels we stayed in Japan, our experience of this hotel’s service was below average. We checked in at around 5:30, most of the restaurants were closed at that time. The hotel gave us a map marked with some restaurants, but a note was printed “Please make your own reservation”. Come on, we don’t know Japanese and how could we make reservation? Is it really that hard for the hotel to provide help with making reservation? After checkin, it’s pretty late and a local who was so friendly and nice that helped us make the dinner reservation. At dinner time, the town was dead quiet and all the restaurants were closed by 6pm, or even earlier than that. We stayed there for 4 nights, tried to reserve dinners with the hotel, but the reply was they’re all booked, so no dinner at hotel. During our stay, finding restaurants for dinner was hard. Staying for 4 nights was a mistake.
Read More
Verified traveler
icon-with Friends
with Friends
8.0
/10
Reviewed 383 week(s) ago

Hotels.com verified review

Overall the hotel is good clean and comfort room with 2 washbasins it was very convenient but less communication with guests as We did not know that our breakfast will be western style breakfast and about the shuttle schedule they also could not inform which we found it ourselves in the morning by the board they just put. Guests have to pay everything as charged on the arrival.
Read More
Verified traveler
icon-with Partner
with Partner
4.0
/10
Reviewed 395 week(s) ago

Hotels.com verified review

I find the heavily chlorinated lukewarm in room outdoor onsen bath very disappointing. When I booked the room, there was not an option to include dinner, hoping we could book when we arrive in early afternoon. However, the restaurant was fully booked, they could only us show the restaurants that are open in town, when we asked which one they would recommend most, they couldn’t tell us at all.
Read More
Lai Yi
icon-Family
Family
10.0
/10
Reviewed 401 week(s) ago

Hotels.com verified review

We enjoy the private bath and massage chair in our room very much. Room was spacious and comfortable. Staff was helpful and friendly. Dinner was excellent as the crab meal was delicious.
netter
6.0
/10
Reviewed 423 week(s) ago

Expedia Group verified review

The hotel, as with many other reviews, is a distance from the station. We walked abt 10mins to 15mins on the main road and up a slope before reaching. Great views, but a setback was that I ordered 2 vegetarian sets but all 4 sets were the same - not what I asked. I saw that other guests had more dishes and was slightly disappointed. The outdoor onsens were good.
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MEGUMI
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10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

今回2度目の宿泊です。 お部屋の掛け流し温泉♨️は、24時間いつでも入れるので、最高でした☺️ 来年もまた泊まりに行きます!
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