Hotel The Celestine Ginza

Pros Very convenient. About a 3-minute walk to Shimbashi Station (though it’s a bit farther to Ginza Station). Bathroom amenities, except the towels, are comparable to a 5-star hotel. They provide Byredo soaps and lotion. Cons Condition of the property: While reasonably clean for its age, the hotel shows visible wear. We noticed stains on the walls and carpet, along with some debris in less visible corners. The property is due for renovation. Room experience: We stayed 4 nights. On the first night, my skin felt itchy, which I thought might be allergies. By the third night, my husband had bites as well. We informed the front desk and requested a full bed sheet change. The staff seemed genuinely concerned, and we didn’t notice any bites the following night. However, housekeeping service afterward felt less thorough compared to the earlier days, perhaps just a coincidence, but it stood out. Surrounding area: Although marketed as Ginza, the hotel is located on the outer edge. The street leading to the property wasn’t as polished as central Ginza, and there was often a sewage-like odor near the corner by the entrance, which made arrivals a bit unpleasant. Additional Note: No gym on site. This was our oversight, as we assumed a 4.5-star hotel would have one. Mentioning here in case gym access is important for other travelers.

Room is small but has everything you need!

Great location, nice property, very friendly staff

Very clean and as expected from the write up

Good location to trains and in a quiet location. The staff are excellent, always helpful. Rooms are good, love the big windows and how everything is run off a smart tablet.

Great hotel and excellent service.

The staff was very welcoming and the room was clean. Definitely will come back.

Excellent service and property is quite fine

Clean, quiet room, nice decor, extremely comfortable. Very nice staff.

perfect place for business and private stays.

Great location and great management. I have stayed here many times and enjoyed every stay.

Great restaurant and super friendly staff. Location is very convenient if you’re into the Ginza scene.

The staff was wonderful and the area around the hotel is really nice. The rooms are small, but very efficiently laid out..I would definitely go back to this hotel when I come back to Tokyo

The property itself was absolutely stunning and so clean. They had Byredo shower products which i LOVED. The staff was so incredibly sweet. When we checked out the refused to let us roll our luggage outside and did it for us. The location was perfect for shopping and a quick 16 minute walk to the fish market. I Would definitely stay at this property again.

Perfect !

Great hotel located close to everything but not too busy. Have stayed here multiple times for myself and family so it is great to be back. Had hot water issue on the first night but the hotel did their best to minimise the disturbance and sorted everything out right away the next morning.

The property and the room was clean and smelled lovely. Every morning and night, the staff greeted us with kindness. The hotel is also in a nice location walking distance to a number of shops, convenience stores, restaurants and train stations!

Nice hotel very nice staff and centrally located near train station

Great location in Ginza! Beautiful hotel, but very small but comfortable rooms. Highly recommend if you're staying in Ginza. Very walkable to anything in the area and the subway.

We have been to this property three times within the past 5 years. Would have been to have received some perk for the loyalty shown at many other hotels. Fantastic staff and great location.