Older high end hotel in Kluang.
On site car park with security stationed in lobby.
Arrived 4pm due to jams. Hassle free check in.
Got rooms 704, 705 & 607
Sufficient large clean rooms.
My room kettle lid was broken but still works.
The non-slip mat in the tub was really nasty.
The hose in my room leaks badly and soaked the floor mat completely during my shower.
705 had faint cigarette smell & had a power failure that required remediation by technical folks.
Response was fast.
Room is clean and comfortable. TV remote control not compatible with the TV set. No TV remote control was replaced. Towel was poorly laundered. Smelly.
This hotel has a good location, services by the staff, and foods.. but they really need to improve to maintain their facilities such as hot shower in room 501.. hope they will improve on that by next time...