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Merchant Hotel
Hotels
7.6
/10
Pleasant
228 reviews
What Guests Say About Their Stay
Verified traveler
10.0
/ 10
one thing that this hotel has compared to many other hotels is that the location is very convenience and really centre to the places of attraction.
teo jeff
10.0
/ 10
Stay there for a week , nice food and of course red garden pradise is a nice place to relax
Verified traveler
10.0
/ 10
It's located along the busy hotel belt and within walking distance to all the interesting sights in Georgetown. Lots of street food all within walking distance.
In the Area
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55, Jalan Penang, Georgetown, Pulau Pinang, Penang, Malaysia, 10000
Main Facilities
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AC
24-Hour Front Desk
Elevator
WiFi
Read More
Available Room Types in Merchant Hotel
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What's around Merchant Hotel
55, Jalan Penang, Georgetown, Pulau Pinang, Penang, Malaysia, 10000
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Discover More About Merchant Hotel
Location
Staying at Merchant Hotel is a good choice when you are visiting Georgetown.
About Merchant Hotel
Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Merchant Hotel.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Merchant Hotel is a hotel with great comfort and excellent service according to most hotel's guests.
With all facilities offered, Merchant Hotel is the right place to stay.
All facilities in Merchant Hotel
Bar, Cafe and Lounge
Lobby
Exterior
Bedroom
Others
In-room Facilities
- Desk
- Hairdryer
- In-room safe
- Refrigerator
- Shower
- TV
Public Facilities
- Elevator
- Safety deposit box
- WiFi in public area
General
- AC
- Family room
Connectivity
- Free WiFi
Hotel Services
- 24-hour Receptionist
Nearby Facilities
- Shops
Accommodation Policy & General Information in Merchant Hotel
Important Note
As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Deposit
Deposit MYR 100.00 is required upon check-in. The accommodation accepts cash, debit or credit card.
Smoking
Smoking is prohibited in the accommodation.
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General Information
Popular Facilities | AC, 24-Hour Front Desk, Elevator, WiFi |
Check-In / Check-Out Time | From 15:00 - to 12:00 |
Available rooms at Merchant Hotel | 93 |
Number of floors in Merchant Hotel | 11 |
Another facilities in Merchant Hotel | Desk, Hairdryer, In-room safe, Refrigerator, Shower |
Frequently asked questions about Merchant Hotel
What are available facilities at Merchant Hotel?
There are top facilites at Merchant Hotel such as AC, 24-Hour Front Desk, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Merchant Hotel?
The standard check-in time at Merchant Hotel is starting from From 15:00 while the latest check-out time is at Before 12:00
What is the star rating of Merchant Hotel?
Merchant Hotel has a 3.0-star rating.
How many floors does Merchant Hotel have?
Merchant Hotel has 11.
How many rooms are available at Merchant Hotel?
Merchant Hotel has 93.
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More Reviews from Other Guests in Merchant Hotel
Overall Ratings & Reviews Merchant Hotel
Traveloka (22)
Other sources (206)
7.6
Pleasant
From 206 reviews
Cleanliness
7.8
Room Comfort
7.8
Location
8.4
Service and Facilites
8.0
Sort by
Most Relevant
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Traveller Reviews Merchant Hotel
Number of reviews per page
20
40
Top reviews
Paul
Leisure
4.0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
In need of an upgrade. It might have been ok once but is now looking very shaby. Room safe was broken, wet patch on carpet due to leaking ac, rotten bathroom door frame, street noise and shower took an age to run hot. Staff were friendly and did their best.
Bing Kit
8.0
/10
Reviewed 93 week(s) ago
Expedia Group verified review
Close to shopping and historical area.
Philip Puay Koon
2.0
/10
Reviewed 133 week(s) ago
Expedia Group verified review
Booked into 2 rooms on 10th floor which both were warm due to hot spell. But reception not proactive to offer lower rooms until I requested. Because of my complaints and changed rooms 3 times I believe a certain staff took personal action to reconfigure my key every day. Thus, I had reset my key. Hope management will look into my case.
Read More
BOON KHIM
6.0
/10
Reviewed 175 week(s) ago
Hotels.com verified review
Booked three room request high floor when reservation but all arrange in First floor,the towel disrepair & smelly too.
James
Business
8.0
/10
Reviewed 188 week(s) ago
Hotels.com verified review
It is a dated hotel that has seen better days. Having said that, the service staff is attentive and helpful. Location is good. Carpark is opened in the back.
The rooms are old but OK. Beds too soft like the pillows.
We heard noise from the karaoke next-door til after 11pm. Then there is the noise from I think the external aircon condenser that's making a lot of humming noise every few minutes for about 15 secs each time. There's no noise from the road. Also didn't hear the prayers from the nearby mosque.
Read More
Phoon
Friends and Family
2.0
/10
Reviewed 203 week(s) ago
Hotels.com verified review
Bad experience stayed in Merchant Hotel
Mithrra
Leisure with Partner
10.0
/10
Reviewed 206 week(s) ago
Expedia Group verified review
awesome stay
Verified traveler
Leisure Family
8.0
/10
Reviewed 346 week(s) ago
Expedia Group verified review
clean, good air con, location good, good services, friendly.
Verified traveler
10.0
/10
Reviewed 353 week(s) ago
Hotels.com verified review
one thing that this hotel has compared to many other hotels is that the location is very convenience and really centre to the places of attraction.
Elsie
8.0
/10
Reviewed 358 week(s) ago
Expedia Group verified review
Convenient but depend on the purpose of visit there
Anonymous
6.0
/10
Reviewed 362 week(s) ago
Expedia Group verified review
Spacious room with comfy bed. The washroom is dated and the pillow need to be replace.
Kwan Seong
6.0
/10
Reviewed 363 week(s) ago
Hotels.com verified review
Very noisy even can hear loud music in midnight. Somemore the big noise from some temple even at 5am. Check in service super slow but staff attitude good.
Chee
8.0
/10
Reviewed 375 week(s) ago
Hotels.com verified review
Good location at Penang road foods alot of shops there is free public bus service to comtar centre stay was comfortable
Verified traveler
6.0
/10
Reviewed 382 week(s) ago
Expedia Group verified review
Recently renovated hotel near old town, Little India, and China Town. While overall comfortable, my room did not have any windows and was located next to air conditioners, thus very noisy.
Wpl
8.0
/10
Reviewed 384 week(s) ago
Expedia Group verified review
everything seems perfect, but the air condition is noisy, have to be awared on this
Aini
10.0
/10
Reviewed 385 week(s) ago
Expedia Group verified review
Easy access. Room & toilet very clean.
W.William
4.0
/10
Reviewed 386 week(s) ago
Expedia Group verified review
Every staff just looked at each other and their manager expecting the manager to attend to all guests while they are chatting. By every staff it means 5 or 6 of them in the front desk just not helping with the check in. The entire check in process took 1 hour. Room is reasonably clean and location is good though. The manager tried to be as helpful and polite as possible though. I think the hotel is overstaffwd for no obvious economic reason. Perhaps the cost reduction can be shared with guests if the hotel will.
Read More
Verified traveler
8.0
/10
Reviewed 387 week(s) ago
Expedia Group verified review
Everything is nice and perfect worth the value for money. The only problem that we encounter is the water heater for our shower that is not so sensitive when we change the temperature
Verified traveler
8.0
/10
Reviewed 389 week(s) ago
Hotels.com verified review
Nice
Mior
8.0
/10
Reviewed 389 week(s) ago
Hotels.com verified review
Overall.. nice hotel at affordable price. We got a room with balcony. Unfortunately the shower was broken and the maintenance guys repaired it promptly. The hotel itself is centrally located.
Number of reviews per page
20
40
Ready to make up your mind?
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews Merchant Hotel
Traveloka (22)
Other sources (206)
7.6
Pleasant
From 206 reviews
Cleanliness
7.8
Room Comfort
7.8
Location
8.4
Service and Facilites
8.0
Sort by
Most Relevant
Preferences
See All
Traveller Reviews Merchant Hotel
Number of reviews per page
20
40
Top reviews
Paul
Leisure
4.0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
In need of an upgrade. It might have been ok once but is now looking very shaby. Room safe was broken, wet patch on carpet due to leaking ac, rotten bathroom door frame, street noise and shower took an age to run hot. Staff were friendly and did their best.
Bing Kit
8.0
/10
Reviewed 93 week(s) ago
Expedia Group verified review
Close to shopping and historical area.
Philip Puay Koon
2.0
/10
Reviewed 133 week(s) ago
Expedia Group verified review
Booked into 2 rooms on 10th floor which both were warm due to hot spell. But reception not proactive to offer lower rooms until I requested. Because of my complaints and changed rooms 3 times I believe a certain staff took personal action to reconfigure my key every day. Thus, I had reset my key. Hope management will look into my case.
Read More
BOON KHIM
6.0
/10
Reviewed 175 week(s) ago
Hotels.com verified review
Booked three room request high floor when reservation but all arrange in First floor,the towel disrepair & smelly too.
James
Business
8.0
/10
Reviewed 188 week(s) ago
Hotels.com verified review
It is a dated hotel that has seen better days. Having said that, the service staff is attentive and helpful. Location is good. Carpark is opened in the back.
The rooms are old but OK. Beds too soft like the pillows.
We heard noise from the karaoke next-door til after 11pm. Then there is the noise from I think the external aircon condenser that's making a lot of humming noise every few minutes for about 15 secs each time. There's no noise from the road. Also didn't hear the prayers from the nearby mosque.
Read More
Phoon
Friends and Family
2.0
/10
Reviewed 203 week(s) ago
Hotels.com verified review
Bad experience stayed in Merchant Hotel
Mithrra
Leisure with Partner
10.0
/10
Reviewed 206 week(s) ago
Expedia Group verified review
awesome stay
Verified traveler
Leisure Family
8.0
/10
Reviewed 346 week(s) ago
Expedia Group verified review
clean, good air con, location good, good services, friendly.
Verified traveler
10.0
/10
Reviewed 353 week(s) ago
Hotels.com verified review
one thing that this hotel has compared to many other hotels is that the location is very convenience and really centre to the places of attraction.
Elsie
8.0
/10
Reviewed 358 week(s) ago
Expedia Group verified review
Convenient but depend on the purpose of visit there
Anonymous
6.0
/10
Reviewed 362 week(s) ago
Expedia Group verified review
Spacious room with comfy bed. The washroom is dated and the pillow need to be replace.
Kwan Seong
6.0
/10
Reviewed 363 week(s) ago
Hotels.com verified review
Very noisy even can hear loud music in midnight. Somemore the big noise from some temple even at 5am. Check in service super slow but staff attitude good.
Chee
8.0
/10
Reviewed 375 week(s) ago
Hotels.com verified review
Good location at Penang road foods alot of shops there is free public bus service to comtar centre stay was comfortable
Verified traveler
6.0
/10
Reviewed 382 week(s) ago
Expedia Group verified review
Recently renovated hotel near old town, Little India, and China Town. While overall comfortable, my room did not have any windows and was located next to air conditioners, thus very noisy.
Wpl
8.0
/10
Reviewed 384 week(s) ago
Expedia Group verified review
everything seems perfect, but the air condition is noisy, have to be awared on this
Aini
10.0
/10
Reviewed 385 week(s) ago
Expedia Group verified review
Easy access. Room & toilet very clean.
W.William
4.0
/10
Reviewed 386 week(s) ago
Expedia Group verified review
Every staff just looked at each other and their manager expecting the manager to attend to all guests while they are chatting. By every staff it means 5 or 6 of them in the front desk just not helping with the check in. The entire check in process took 1 hour. Room is reasonably clean and location is good though. The manager tried to be as helpful and polite as possible though. I think the hotel is overstaffwd for no obvious economic reason. Perhaps the cost reduction can be shared with guests if the hotel will.
Read More
Verified traveler
8.0
/10
Reviewed 387 week(s) ago
Expedia Group verified review
Everything is nice and perfect worth the value for money. The only problem that we encounter is the water heater for our shower that is not so sensitive when we change the temperature
Verified traveler
8.0
/10
Reviewed 389 week(s) ago
Hotels.com verified review
Nice
Mior
8.0
/10
Reviewed 389 week(s) ago
Hotels.com verified review
Overall.. nice hotel at affordable price. We got a room with balcony. Unfortunately the shower was broken and the maintenance guys repaired it promptly. The hotel itself is centrally located.
Number of reviews per page
20
40