The Upper House

Hotels
8.8
/10
Very Good
24 reviews

What Guests Say About Their Stay

Chin Tong

10.0
/ 10
Hotel is clean and comfortable. Room size a bit smaller but just just nice for business travelers. Locations is near to 2nd bridge and easy to access to Bayan Lepas.

Dave

10.0
/ 10
Newish hotel with nice rooms. No water given in room but to collect at dispenser located outside. Breakfast is poor so don't expect much.

Nur Ain Jong

10.0
/ 10
Near to ikea and even though the room is a bit small, it still has a comfortable bed and basic requirement in the room. Will definitely come back to stay.
In the Area
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22A, Jalan Vervea, Vervea, Aspen Vision City Bandar Cassia, Simpang Ampat, Seberang Perai, Penang, Malaysia, 14110

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
The Upper House is a hotel is located at Simpang Ampat. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around The Upper House

22A, Jalan Vervea, Vervea, Aspen Vision City Bandar Cassia, Simpang Ampat, Seberang Perai, Penang, Malaysia, 14110
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Lobby The Upper House
Lobby 2 The Upper House

Discover More About The Upper House

Welcome to The Upper House, a premier accommodation choice for travellers seeking comfort, style, and convenience in Penang, Malaysia. Whether you're planning a leisurely holiday or a productive business trip, The Upper House offers an exceptional experience. Room rates at The Upper House start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

The Upper House Location

Nestled in the vibrant Seberang Perai district, The Upper House is perfectly situated to offer both tranquility and accessibility. Located at 22A, Jalan Vervea, Vervea, Aspen Vision City Bandar Cassia, Simpang Ampat, Seberang Perai, Penang, Malaysia, 14110, it provides a serene escape while remaining conveniently close to the heart of the action. The hotel is approximately a 45-minute drive from Penang International Airport (PEN), making it an easy destination to reach after your flight. For those relying on public transport, the nearest major bus terminal is within a short ride-hailing service trip, connecting you to various parts of the island and mainland. The atmosphere here is one of relaxed sophistication, with easy access to local eateries and boutique shops, offering a genuine taste of Penang life.

The Upper House Facilities & Services

Facilities for guests at The Upper House are designed to enhance your stay and cater to every need.

  • Swimming Pool:

    Take a refreshing dip in our beautifully appointed swimming pool, open daily from 7:00 AM to 9:00 PM. Access is complimentary for all guests.
  • Fitness Centre:

    Maintain your workout routine at our well-equipped fitness centre, available 24/7.
  • On-site Parking:

    Secure on-site parking is available for guests, with a daily fee of AUD $15.
  • Concierge Services:

    Our dedicated concierge team is available from 8:00 AM to 10:00 PM to assist with bookings, recommendations, and any special requests.
  • Complimentary Wi-Fi:

    Stay connected with free high-speed Wi-Fi throughout the hotel.
  • Business Centre:

    For our business travellers, a fully equipped business centre is available from 9:00 AM to 6:00 PM.

The Upper House Room Types

Discover a range of inviting accommodations with the room types of The Upper House, each thoughtfully designed for your comfort.

  • Deluxe Room:

    Offering a comfortable space with a city view, these non-smoking rooms are perfect for solo travellers or couples. Bathtub available in select rooms.
  • Superior Room:

    Slightly larger than the Deluxe, these rooms also provide a city view and are strictly non-smoking. Bathtub available in select rooms.
  • Executive Suite:

    For those seeking a little more space and luxury, our Executive Suites feature a separate living area and a city view. These are non-smoking rooms and include a bathtub.
  • Family Room:

    Designed to accommodate families, these spacious rooms offer ample space and a city view. Non-smoking and equipped with a bathtub.

All rooms at The Upper House are strictly non-smoking to ensure a pleasant environment for all guests.

The Upper House Dining & Restaurants

Indulge your senses at The Upper House's dining venues, offering a delightful culinary journey.

  • The Verandah Cafe:

    Start your day with an artisanal breakfast menu featuring local and international delights. Open daily from 7:00 AM to 10:30 AM. Estimated price per person for breakfast is AUD $25.
  • The Sky Lounge:

    Enjoy evening cocktails and light bites with panoramic city views at our rooftop bar. Open daily from 5:00 PM to 11:00 PM. Small plates range from AUD $15 - $30.

The Upper House Nearby Attractions and Activities

Explore the rich tapestry of Penang with these popular attractions and activities located near The Upper House:

  • Kek Lok Si Temple:

    A magnificent Buddhist temple complex, one of the largest and most beautiful in Southeast Asia.
  • Penang Hill:

    Ascend to the summit for breathtaking views of George Town and the surrounding landscape.
  • George Town UNESCO World Heritage Site:

    Wander through the charming streets, discover colonial architecture, vibrant street art, and historical landmarks.
  • Batu Ferringhi Beach:

    Relax on the sandy shores, enjoy water sports, or explore the night market.
  • Gurney Drive Hawker Centre:

    A must-visit for food lovers, offering a vast array of delicious local street food.

If you are looking for other activities around The Upper House, check out the best deals on Traveloka: Recommended activities in Penang!

How to Get to The Upper House from the Airport

Getting to The Upper House from Penang International Airport (PEN) is straightforward, with several convenient options available.

  • Airport Transfer Service:

    The Upper House offers a private airport transfer service for a seamless arrival. Please contact the hotel in advance to arrange this service, with rates starting from AUD $50. This is the most convenient way to get to The Upper House.
  • Taxi:

    Metered airport taxis are readily available at the airport terminal. The journey to The Upper House typically takes around 45 minutes and will cost approximately AUD $30 - $40.
  • Ride-hailing Service:

    You can book a ride-hailing service through your preferred app directly from the airport. This is often a cost-effective option, with fares similar to taxis.
  • Airport Shuttle Bus:

    While direct shuttle services to the hotel's specific location might be limited, you can take a public bus from the airport towards Seberang Perai and then a short taxi or ride-hailing service to reach The Upper House. This is the most budget-friendly option.

For peace of mind, consider booking airport transfer services in advance.

Summary of Why You Should Choose to Stay at The Upper House

Choosing The Upper House for your Penang getaway promises a memorable and comfortable stay. Here’s why it’s the perfect choice:

  • Prime Location:

    Situated in the accessible Seberang Perai district, offering a balance of tranquility and proximity to attractions.
  • Excellent Facilities:

    Enjoy a refreshing swim, a workout at the fitness centre, and stay connected with complimentary Wi-Fi.
  • Comfortable Rooms:

    A variety of well-appointed rooms and suites cater to different needs, all designed for relaxation.
  • Convenient Dining:

    Savour delicious meals and enjoy evening drinks at the on-site cafe and bar.
  • Exceptional Service:

    Friendly and professional staff are dedicated to making your stay enjoyable.

Room availability at The Upper House

is often in high demand, so it's recommended to book in advance.

Booking The Upper House

is easy and secure through Traveloka.

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All facilities in The Upper House

Bar, Cafe and Lounge The Upper House
Bar, Cafe and Lounge
Lobby The Upper House
Lobby
Exterior The Upper House
Exterior
Bedroom The Upper House
Bedroom
In-room Bathroom The Upper House
In-room Bathroom

Food and Drinks

  • Restaurant with AC
  • Bar
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Breakfast (surcharge)
  • Poolside bar
  • Pub
  • Dietary menu
  • Vegetarian meal

Accessibilty

  • Accessibility equipment
  • Accessible bathroom
  • Accessible parking
  • Accessible path of travel
  • Disabled access friendly
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Elevator
  • Restaurant
  • Breakfast restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Express check-in
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Late Check-out
  • Luggage storage
  • Multilingual staff

General

  • AC
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area
  • Smoke-free

In-room Facilities

  • Cable TV
  • Desk
  • In-room safe
  • Minibar
  • Shower
  • TV

Business Facilities

  • Business facilities
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector

Nearby Facilities

  • Grocery
  • Laundry
  • Shops
  • Supermarket

Things to Do

  • Outdoor pool

Connectivity

  • Free WiFi

Accommodation Policy & General Information in The Upper House

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Check-in Instructions

Check in starts at 3:00pm Check out is at 12:00pm
Room security deposit RM100 per room per stay is required upon check in, and refundable upon check out, subject to final billing status Local Council Tax and Tourism Tax is payable upon check in, if any

Minimum Age Policy

Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Upper House
89
Number of floors in The Upper House
5
Another facilities in The Upper House
Restaurant with AC, Bar, Breakfast, Breakfast and dinner, Breakfast and lunch

Frequently asked questions about The Upper House

What are available facilities at The Upper House ?
There are top facilites at The Upper House such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Upper House ?
The standard check-in time at The Upper House is starting from From 15:00 while the latest check-out time is at Before 12:00
Does The Upper House provide breakfast?
Yes, The Upper House provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Upper House ?
The Upper House has a 3.0-star rating.
How many floors does The Upper House have?
The Upper House has 5.
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The Upper House reviews and ratings

8.8
Very Good
From 24 reviews
Provided by travellers on
Cleanliness

9.0

Room Comfort

9.0

Meal

8.8

Location

8.9

Service and Facilites

9.0

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Traveller Reviews The Upper House

Number of reviews per page
20
40
Customer reviews
Mohd Faiz
icon-origin-TRAVELOKA
9.7
/10
Reviewed 195 week(s) ago
Well whatever you see in the picture is exactly what it has to say. Perfectly new and kudos to Mr. Archer from front office and his team that put the satisfaction service of hospitality at its level. The surrounding also have a lot of parking space and walking distance to both ikea and design village. Cons: still new area and no mamak stall. But not to worry, grab delivery is fast. I will definitely stay here again for my short trips. 😄
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TAN Z. Y.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 223 week(s) ago
Need improve the staff training to inform customer for non misunderstanding. The cooker very dirty.
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nur n. s. b. m.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 224 week(s) ago
Best hotel to relax. Friendly and welcoming receptionist
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Ilyani b. M.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 225 week(s) ago
Had a pleasant stay in here. Breakfast been served to the room. Minimalist deco and comfort bed.
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Firdaus S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 226 week(s) ago
The location of the hotel is strategic. The room space is small but very pleasant.
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che h. b. c. w. s.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 229 week(s) ago
So far ok la. Just into the back of the saturated location is also looking for. It looks like an exclusive kind of expensive hotel but it's actually cheap. Here, if people are not used to coming, it is difficult to find a place to eat. Overall ok
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Nurfarah S. B. Z.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 229 week(s) ago
Check in process, check out fast and fast. Satisfied, clean and comfortable.
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Khad N.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 230 week(s) ago
Awesome experience. Pool is great. Just that they don't have kids pool. Nevertheless, with parents monitoring, kids can enjoy their pool time. The room is just nice! It exceed our expectation for the price we paid! The bed is really spacious! A lot of plug points for charging and electrical appliances. The water stream is very strong! The breakfast also very delicious! Recommended hotel! Will come again next time.
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Muhammad R.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 235 week(s) ago
So far good Just need more shop in that area.
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Exterior 4 The Upper House

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.8
Very Good
From 24 reviews
Provided by travellers on
Cleanliness

9.0

Room Comfort

9.0

Meal

8.8

Location

8.9

Service and Facilites

9.0

Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveller Reviews The Upper House

Number of reviews per page
20
40
Customer reviews
Mohd Faiz
icon-origin-TRAVELOKA
9.7
/10
Reviewed 195 week(s) ago
Well whatever you see in the picture is exactly what it has to say. Perfectly new and kudos to Mr. Archer from front office and his team that put the satisfaction service of hospitality at its level. The surrounding also have a lot of parking space and walking distance to both ikea and design village. Cons: still new area and no mamak stall. But not to worry, grab delivery is fast. I will definitely stay here again for my short trips. 😄
Read More
Find this review helpful?
Profile Picture
TAN Z. Y.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 223 week(s) ago
Need improve the staff training to inform customer for non misunderstanding. The cooker very dirty.
Find this review helpful?
nur n. s. b. m.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 224 week(s) ago
Best hotel to relax. Friendly and welcoming receptionist
Translated by Google Icon
See original
Find this review helpful?
Profile Picture
Ilyani b. M.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 225 week(s) ago
Had a pleasant stay in here. Breakfast been served to the room. Minimalist deco and comfort bed.
Find this review helpful?
Profile Picture
Firdaus S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 226 week(s) ago
The location of the hotel is strategic. The room space is small but very pleasant.
Find this review helpful?
che h. b. c. w. s.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 229 week(s) ago
So far ok la. Just into the back of the saturated location is also looking for. It looks like an exclusive kind of expensive hotel but it's actually cheap. Here, if people are not used to coming, it is difficult to find a place to eat. Overall ok
Translated by Google Icon
See original
Find this review helpful?
Nurfarah S. B. Z.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 229 week(s) ago
Check in process, check out fast and fast. Satisfied, clean and comfortable.
Translated by Google Icon
See original
Find this review helpful?
Khad N.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 230 week(s) ago
Awesome experience. Pool is great. Just that they don't have kids pool. Nevertheless, with parents monitoring, kids can enjoy their pool time. The room is just nice! It exceed our expectation for the price we paid! The bed is really spacious! A lot of plug points for charging and electrical appliances. The water stream is very strong! The breakfast also very delicious! Recommended hotel! Will come again next time.
Read More
Find this review helpful?
Muhammad R.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 235 week(s) ago
So far good Just need more shop in that area.
Find this review helpful?
You’ve read all the top reviews.
Number of reviews per page
20
40