The Upper House

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8.9
/10
Exceptional
54 reviews

What Guests Say About Their Stay

Chin Tong

10.0
/ 10
Hotel is clean and comfortable. Room size a bit smaller but just just nice for business travelers. Locations is near to 2nd bridge and easy to access to Bayan Lepas.

Dave

10.0
/ 10
Newish hotel with nice rooms. No water given in room but to collect at dispenser located outside. Breakfast is poor so don't expect much.

Nur Ain Jong

10.0
/ 10
Near to ikea and even though the room is a bit small, it still has a comfortable bed and basic requirement in the room. Will definitely come back to stay.
In the Area
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22A, Jalan Vervea, Vervea, Aspen Vision City Bandar Cassia, Simpang Ampat, Seberang Perai, Penang, Malaysia, 14110

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
The Upper House is a hotel is located at Simpang Ampat. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around The Upper House

22A, Jalan Vervea, Vervea, Aspen Vision City Bandar Cassia, Simpang Ampat, Seberang Perai, Penang, Malaysia, 14110
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Lobby The Upper House
Lobby 2 The Upper House

Discover More About The Upper House

The Upper House: Your Penang Escape for Australian Travellers

Planning your next adventure to the vibrant island of Penang? For Australian travellers seeking a comfortable, well-located, and welcoming base, The Upper House presents an exceptional choice. This introduction aims to provide you with all the essential information you need to make your stay at The Upper House in Penang a memorable one, focusing on the aspects that matter most to you, from a great cuppa to easy exploration.

Location and Transport Accessibility of The Upper House

Nestled in the heart of George Town, Penang, The Upper House is situated at 22A, Jalan Vervea, Vervea, Aspen Vision City Bandar Cassia, Simpang Ampat, Seberang Perai, Penang, Malaysia, 14110. This prime location places you within easy reach of the city's historical and cultural treasures, as well as its renowned culinary scene. George Town itself is a UNESCO World Heritage Site, offering a captivating blend of colonial architecture, vibrant street art, and bustling local life. For those arriving from afar, the hotel is conveniently located approximately 18 kilometres from Penang International Airport (PEN), with various transport options available to whisk you away to your accommodation. The nearest major public transport hub is also within easy reach, facilitating seamless exploration of the island. The surrounding neighbourhood is a delightful mix of heritage buildings, charming alleyways, and lively streets, perfect for leisurely strolls and discovering hidden gems. You'll find yourself immersed in an atmosphere that perfectly balances historical charm with modern convenience, making it an ideal starting point for your Penang adventures.

Guest Facilities and Services at The Upper House

Guest facilities at The Upper House are designed to ensure a comfortable and convenient stay for all travellers. Understanding the importance of a good start to the day, the hotel offers excellent breakfast options, catering to diverse tastes with both local delicacies and familiar favourites, ensuring you can enjoy a hearty meal or a quick, quality coffee before heading out. For those who like to stay active, fitness facilities are available to help you maintain your routine. Complimentary Wi-Fi is provided throughout the hotel, keeping you connected with loved ones or allowing you to plan your next day's excursions. The hotel also offers secure luggage storage, a valuable service for those with early arrivals or late departures, allowing you to make the most of your time without being weighed down. A helpful 24-hour front desk is staffed by friendly and knowledgeable personnel, ready to assist with any queries or requests you may have, ensuring peace of mind throughout your visit.

Room Information and Stay Experience at The Upper House

The Upper House offers a range of thoughtfully appointed rooms designed to provide a sanctuary of comfort and relaxation after a day of exploring Penang. The room types of The Upper House are varied to suit different traveller needs, each promising a clean and inviting environment. You can expect well-maintained spaces featuring comfortable bedding, ensuring a restful night's sleep. Modern climate control systems are in place, allowing you to set the perfect temperature for your room, a crucial element for a comfortable stay, especially in a tropical climate. The bathrooms are kept to a high standard of cleanliness, providing a refreshing space to prepare for your day or unwind in the evening. While specific room names and exact dimensions are best confirmed directly, the focus is consistently on providing a serene and well-equipped personal space for every guest.

Recommended Nearby Dining and Cafes around The Upper House

Penang is a food lover's paradise, and The Upper House is perfectly positioned to let you dive headfirst into its culinary delights. Within easy walking distance, you'll discover a vibrant array of local eateries, bustling hawker centres, and charming cafes. Start your day with a strong, aromatic coffee and a delicious breakfast, perhaps a local twist on smashed avocado or a generous buffet spread. For lunch and dinner, the options are endless, from sampling authentic Penang street food like char kway teow and assam laksa to enjoying more refined dining experiences. The hotel's location makes it incredibly easy to explore the diverse flavours of George Town, ensuring that every meal is an adventure.

Popular Attractions and Activities near The Upper House

The Upper House in George Town, Penang, serves as an excellent gateway to exploring the island's many attractions. Within the vicinity of Seberang Perai and George Town, you'll find a wealth of experiences to suit every interest.

  • Kek Lok Si Temple:

    One of the largest and most beautiful Buddhist temples in Southeast Asia, offering stunning architecture and panoramic views.
  • Penang Hill:

    Take a funicular railway up to the summit for breathtaking vistas of the island and a cooler climate.
  • George Town Street Art:

    Wander through the heritage streets and discover the famous interactive murals that have become a symbol of the city.
  • Clan Jetties:

    Explore these unique waterfront villages, each with its own history and charm, offering a glimpse into traditional life.
  • Penang National Park:

    Discover diverse ecosystems, pristine beaches, and hiking trails for a dose of nature.
If you are looking for other activities around The Upper House, check out the best deals on Traveloka: Recommended activities in Penang!

How to Get to The Upper House from the Airport

Navigating your way from Penang International Airport (PEN) to The Upper House is straightforward, with several convenient options available. Understanding how to get to The Upper House is key to a smooth arrival.

  • Airport Link Train:

    While Penang International Airport does not have a direct train link, you can utilize public transport services that connect to the city centre, from where you can take a short taxi or rideshare service to the hotel.
  • Airport Shuttle Bus:

    Regular shuttle bus services operate from the airport to various points in George Town. From the drop-off point, a short taxi or rideshare journey will bring you to The Upper House.
  • Public Metered Taxis:

    Metered taxis are readily available at the airport's designated taxi stands. This is a direct and convenient option to reach the hotel.
  • Rideshare Services:

    You can also opt for a rideshare service, which can be booked via a mobile app. These services offer a comfortable and often cost-effective way to reach your destination.
For a hassle-free journey, consider pre-booking your Airport transfer service or simply arrange your transport upon arrival.

Summary of Why You Should Choose The Upper House

For Australian travellers seeking a blend of comfort, convenience, and authentic local experience in Penang, The Upper House stands out as an excellent choice.

  • Prime Location:

    Situated in the heart of George Town, offering easy access to heritage sites, dining, and attractions.
  • Comfortable Accommodation:

    Well-appointed rooms with modern amenities and climate control ensure a relaxing stay.
  • Friendly Service:

    A dedicated 24-hour front desk and helpful staff are always on hand to assist you.
  • Convenient Facilities:

    Enjoy amenities like Wi-Fi, luggage storage, and excellent breakfast options.
Ready to experience the charm of Penang? Check room availability at The Upper House and secure your perfect getaway. Book The Upper House today and embark on an unforgettable journey.

For more options, you can also Book budget hotels in Penang or Easily book domestic and international flights at low prices.

All facilities in The Upper House

Bar, Cafe and Lounge The Upper House
Bar, Cafe and Lounge
Lobby The Upper House
Lobby
Exterior The Upper House
Exterior
Bedroom The Upper House
Bedroom
In-room Bathroom The Upper House
In-room Bathroom

Food and Drinks

  • Restaurant with AC
  • Bar
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Breakfast (surcharge)
  • Poolside bar
  • Pub
  • Dietary menu
  • Vegetarian meal

Accessibilty

  • Accessibility equipment
  • Accessible bathroom
  • Accessible parking
  • Accessible path of travel
  • Disabled access friendly
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Elevator
  • Restaurant
  • Breakfast restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Express check-in
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Late check-out
  • Luggage storage
  • Multilingual staff

General

  • AC
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area
  • Smoke-free

In-room Facilities

  • Cable TV
  • Desk
  • In-room safe
  • Minibar
  • Shower
  • TV

Business Facilities

  • Business facilities
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector

Nearby Facilities

  • Grocery
  • Laundry
  • Shops
  • Supermarket

Things to Do

  • Outdoor pool

Connectivity

  • Free WiFi

Accommodation Policy & General Information in The Upper House

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Check-in Instructions

Check in starts at 3:00pm Check out is at 12:00pm
Room security deposit RM100 per room per stay is required upon check in, and refundable upon check out, subject to final billing status Local Council Tax and Tourism Tax is payable upon check in, if any

Minimum Age Policy

Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Upper House
89
Number of floors in The Upper House
5
Another facilities in The Upper House
Restaurant with AC, Bar, Breakfast, Breakfast and dinner, Breakfast and lunch

Frequently asked questions about The Upper House

What are available facilities at The Upper House ?
There are top facilites at The Upper House such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Upper House ?
The standard check-in time at The Upper House is starting from From 15:00 while the latest check-out time is at Before 12:00
Does The Upper House provide breakfast?
Yes, The Upper House provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Upper House ?
The Upper House has a 3.0-star rating.
How many floors does The Upper House have?
The Upper House has 5.
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The Upper House reviews and ratings

Overall Ratings & Reviews The Upper House

Traveloka (24)
Other sources (30)
9.0
Exceptional
From 30 reviews
Cleanliness

9.4

Room Comfort

9.0

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveller Reviews The Upper House

Number of reviews per page
20
40
Top reviews
Chin Tong
icon-Business
Business
10.0
/10
Reviewed 117 week(s) ago

Hotels.com verified review

Hotel is clean and comfortable. Room size a bit smaller but just just nice for business travelers. Locations is near to 2nd bridge and easy to access to Bayan Lepas.
Dave
icon-Business
Business
10.0
/10
Reviewed 134 week(s) ago

Hotels.com verified review

Newish hotel with nice rooms. No water given in room but to collect at dispenser located outside. Breakfast is poor so don't expect much.
Nur Ain Jong
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 139 week(s) ago

Expedia Group verified review

Near to ikea and even though the room is a bit small, it still has a comfortable bed and basic requirement in the room. Will definitely come back to stay.
D.N Esham
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 202 week(s) ago

Expedia Group verified review

GOOD INTERIOR.
Wee Kang
icon-Business
Business
8.0
/10
Reviewed 208 week(s) ago

Expedia Group verified review

Not much shop around the hotel
Dhanabalan
8.0
/10
Reviewed 211 week(s) ago

Expedia Group verified review

Ok
Leong Sze
icon-Business
Business
8.0
/10
Reviewed 232 week(s) ago

Hotels.com verified review

nice property. wish the bar was open.
Yee Guan
icon-Business
Business
10.0
/10
Reviewed 239 week(s) ago

Hotels.com verified review

New hotel. Everything was good naturally. Staff is also friendly. Rate should be adjusted to non-peak season considering lower occupancy to attract more travellers. Has potential.
mariam
icon-with Partner
with Partner
6.0
/10
Reviewed 243 week(s) ago

Hotels.com verified review

Not meant for us. Too small and compact. Just for sleeping is ok. Cannot stay for too long coz too small.
KIM YENG
icon-Business Family
Business Family
10.0
/10
Reviewed 250 week(s) ago

Expedia Group verified review

I love the design of this hotel, very cozy. Everything is excellent except the breakfast which did not make sense, served curry chicken rice and spaghetti as breakfast
AKIKO
icon-Business
Business
8.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

simple, but enough facilities within the hotel and rooms. The best part was breakfast serving Malaysian flavour dishes along with typical western foods. The only thing that I would request is to see if you can do something about shower water to wet toilet area.
Vincent
icon-Business
Business
8.0
/10
Reviewed 75 week(s) ago

Hotels.com verified review

Le petit dejeuner est le seul point negatif.
Roger
icon-with Partner
with Partner
8.0
/10
Reviewed 80 week(s) ago

Hotels.com verified review

It is a modern hotel in a very quiet area. Lots of parking spaces, Ikea and outlet village near by. The room was in good condition and clean. The pool was great. It is even suitable for excercising. We did not like the fact that you need to keep the hot water running for 5 minutes to get a warm shower. It is not enviromentally friendly or practical. Apparently it is a known "feature". The receptionist also did not greet us when we checked in which does not leave a good first impression.
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Yungming
icon-Business
Business
8.0
/10
Reviewed 144 week(s) ago

Hotels.com verified review

乾淨整潔,早餐有變化。
Eng
icon-with Partner
with Partner
10.0
/10
Reviewed 163 week(s) ago

Hotels.com verified review

First, it looks very high class, nice design, clean and comfort. You can rest assured that your stay will be pleasant and enjoyable. The rooms are designed with comfort in mind, offering cozy beds and pillows. However, they provide two pillows only. I wish to have extra pillows. The room air conditioning is very cool and refreshing environment for me. I like it. In addition, the hot water heaters in the bathroom is excellent. There is a water dispenser available at each floor. Swimming pool is not very big. Wish they have other facilities like gym and sauna.
Read More
You’ve read all the top reviews.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 The Upper House

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews The Upper House

Traveloka (24)
Other sources (30)
9.0
Exceptional
From 30 reviews
Cleanliness

9.4

Room Comfort

9.0

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveller Reviews The Upper House

Number of reviews per page
20
40
Top reviews
Chin Tong
icon-Business
Business
10.0
/10
Reviewed 117 week(s) ago

Hotels.com verified review

Hotel is clean and comfortable. Room size a bit smaller but just just nice for business travelers. Locations is near to 2nd bridge and easy to access to Bayan Lepas.
Dave
icon-Business
Business
10.0
/10
Reviewed 134 week(s) ago

Hotels.com verified review

Newish hotel with nice rooms. No water given in room but to collect at dispenser located outside. Breakfast is poor so don't expect much.
Nur Ain Jong
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 139 week(s) ago

Expedia Group verified review

Near to ikea and even though the room is a bit small, it still has a comfortable bed and basic requirement in the room. Will definitely come back to stay.
D.N Esham
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 202 week(s) ago

Expedia Group verified review

GOOD INTERIOR.
Wee Kang
icon-Business
Business
8.0
/10
Reviewed 208 week(s) ago

Expedia Group verified review

Not much shop around the hotel
Dhanabalan
8.0
/10
Reviewed 211 week(s) ago

Expedia Group verified review

Ok
Leong Sze
icon-Business
Business
8.0
/10
Reviewed 232 week(s) ago

Hotels.com verified review

nice property. wish the bar was open.
Yee Guan
icon-Business
Business
10.0
/10
Reviewed 239 week(s) ago

Hotels.com verified review

New hotel. Everything was good naturally. Staff is also friendly. Rate should be adjusted to non-peak season considering lower occupancy to attract more travellers. Has potential.
mariam
icon-with Partner
with Partner
6.0
/10
Reviewed 243 week(s) ago

Hotels.com verified review

Not meant for us. Too small and compact. Just for sleeping is ok. Cannot stay for too long coz too small.
KIM YENG
icon-Business Family
Business Family
10.0
/10
Reviewed 250 week(s) ago

Expedia Group verified review

I love the design of this hotel, very cozy. Everything is excellent except the breakfast which did not make sense, served curry chicken rice and spaghetti as breakfast
AKIKO
icon-Business
Business
8.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

simple, but enough facilities within the hotel and rooms. The best part was breakfast serving Malaysian flavour dishes along with typical western foods. The only thing that I would request is to see if you can do something about shower water to wet toilet area.
Vincent
icon-Business
Business
8.0
/10
Reviewed 75 week(s) ago

Hotels.com verified review

Le petit dejeuner est le seul point negatif.
Roger
icon-with Partner
with Partner
8.0
/10
Reviewed 80 week(s) ago

Hotels.com verified review

It is a modern hotel in a very quiet area. Lots of parking spaces, Ikea and outlet village near by. The room was in good condition and clean. The pool was great. It is even suitable for excercising. We did not like the fact that you need to keep the hot water running for 5 minutes to get a warm shower. It is not enviromentally friendly or practical. Apparently it is a known "feature". The receptionist also did not greet us when we checked in which does not leave a good first impression.
Read More
Yungming
icon-Business
Business
8.0
/10
Reviewed 144 week(s) ago

Hotels.com verified review

乾淨整潔,早餐有變化。
Eng
icon-with Partner
with Partner
10.0
/10
Reviewed 163 week(s) ago

Hotels.com verified review

First, it looks very high class, nice design, clean and comfort. You can rest assured that your stay will be pleasant and enjoyable. The rooms are designed with comfort in mind, offering cozy beds and pillows. However, they provide two pillows only. I wish to have extra pillows. The room air conditioning is very cool and refreshing environment for me. I like it. In addition, the hot water heaters in the bathroom is excellent. There is a water dispenser available at each floor. Swimming pool is not very big. Wish they have other facilities like gym and sauna.
Read More
You’ve read all the top reviews.
Number of reviews per page
20
40