Casa Caribe Cancun

I paid for ocean view. Did not receive ocean view. Had to change rooms halfway thru because we were having problems with hot water. 2nd room was a little better. Bad shower head but atleast it was hot water. Still not ocean view. Not the cleanest place. Stained sheets. No beach access. Sunrise blocked by the ferry next door so couldn’t get a good view. Pool was pretty cold. The breakfast was decent and good price but took along time to get. And we were only 1 of 2 tables of 2 people sitting there. Staff was very friendly. Very few spoke any English but it’s Mexico so I can understand that. Don’t think I would choose this property again unfortunately.

Room is spacious..kitchen. Property is very tranquil..relaxing.

Didn't have kitchen but I guess you get what you pay.

Basic

This hotel is misleading and dishonest. It is not a 5-star hotel, even though it is advertised as one. The furniture in the room is very old, there was no hot water, no saucepans in the kitchen, and the Wi-Fi was very difficult to connect to. There were also many mosquitoes that bit me all night. I stayed for one night and checked out early. I requested a refund for the remaining three nights, but Expedia was unable to contact the hotel for refund approval because the staff could not speak English and ignored emails. I spoke directly with the owner to request confirmation of my early checkout; he spoke English well, but the hotel had no option to provide written confirmation. In the end, Expedia emailed me to say the refund was declined, and they were unable to issue a refund. I do not recommend staying at this hotel. I rate it zero stars.

Endroit correct pour le prix manque un peu d amour… nous avons réservé ocean view avec cuisine mais aucune poêle/chaudron et ustensiles de cuisine fournie et aucune vue sûr océan de la chambre

The pictures don’t reflect the hotel’s current state. It was dirty, run down, the air conditioner did not work well and there was a brown mouse running around the kitchen. We booked a quick one night stay to help us get to the airport on time for an early flight. We were only there for 12 hours otherwise we would have booked elsewhere.

So much space, gorgeous views. Walking distance to ferry. Highly reccomnend.

It was a nice suite . A few things to know. The water is very salty. I don’t know why. Bring a towel they don’t provide any. There were no cooking utensils just silverware and playlets m/bowls to eat with but no pots or pans. A lot of loud construction nearby during the day but quiet at night mostly. I’m used to making things work out so it those things were only minor inconveniences.

I thought we would of had the pots and pans in the room and we had to ask for it. Then only the one towel between two people and not even a pool towel. Water was provided for us at all time i had tried ro call many times before arriving to seek some information and not expedia could get thru. The door didnt lock and took 45mins to get it fixed and would not change us rooms.

Location is nice, the property has charm but needs some attention. Is not super clean and needs an update. Staff is very friendly! Value/price ratio makes sense because it is an affordable place to stay next to the ocean.

It’s a very simple but cozy and warm hotel. The breakfast is as small as it can be but it’s included. If you can rough it a bit, this might be the ideal place. Ferry to Isla Mujeres is 3 min away, plenty of food stands but the next beach is less than a mile away. We will be back.

You cant lock the doors from inside and it was really stressing me out. I couldn't sleep properly at all.

Only there for a short time but the pool and surrounding areas were dirty and not well maintained

10/10 it’s

The property looks very rustic, but it could really improve on updating the rooms. The structure looks nice from the outside, but they should improve the rooms, and the stay would be much better.

Water is salty to take shower

I was very disappointed the pictures are outdated the room was duaty, smelly, not hot water, no working lights in the living room and no one came to repair will never return to this hotel.

Clean

The hotel is run down . The room was damp and smelled terrible.No bath towels only pool towels for pool.The bed was hard . Defiantly would not stay there again. Just spent one night and couldn’t wait to leave.