Casa Caribe Cancun

Great place to stay for any adventure.

The room smelt badly from the toilet drain. There was no curtains on one window, which let in the light from outside. Very hard to sleep

there was no hand towels, no wash cloth, no cookware in the kitchen, only 1 glass , the fridge leaks water, the balconie door is very hard to open. the room and whole exterior needs a paintjob. the staff was nice but lady had no english skills. they did let me check in early though, that was helpful

I’m shocked how this place was rated so well on Expedia. Makes me not trust their ratings anymore. The room smelt incredibly musty when we entered. The fridge was so old and rusted. It appeared to be clean. Looked like it was once a resort that hasn’t been updated in 50 years. No soap in the bathroom or any towels. Only stayed there because of the proximity to the ferry but I won’t do that again.

Staff were super friendly and the little apartment had everything we needed! Location is perfect and is right next door to the ferry port, where you can take a short boat ride over to Isla Mujeres! I love that this place is family run and I much prefer this over an all inclusive! The views are beautiful, and being able to watch the sunrise each morning on the beachfront is an added bonus. My only downside is that we paid for what we thought was breakfast included and it was only coffee. This is the only downside, otherwise, would give 5 stars :)

Amazing room, AC included, your own wifi, ocean view and a small seating area on the ocean. Quiet zone and lots of little local food spots and a 7/11 in the corner for your convenience.

The bed had bed bugs

We stayed two nights in the family apartment - two bedroom, two bathroom, kitchen, dining area and living room. Bedrooms and bathrooms - bathrooms stunk from the brown water that came out of sink faucet. Black water in the other bathroom. No bath towels or bath mats. No need for any though as we didn’t risk taking a shower. One bedroom had a hand towel. Due to the dripping shower, there was a towel on the floor to sop up the water. No hair dryer in either bathroom. No positives about the bedrooms or bathrooms Kitchen - no drinking water. We had to buy some from the corner store. Stove was disgusting. Totally wrapped in filthy aluminum foil, except for the gas elements, which i wouldn’t trust turning on! The glass on the oven door hung down when the door was opened. No pots, pans, coffee maker, no cooking implements at all. The table dad 4 plates, 4 coffee mugs, 4 forks, 4 knives set up. Living room - very uncomfortable seating. Cushions were stained & torn. One back cushion on each of the two seater sofas and a chair. Good thing there was only three of us! Pool - algae on the pool wall. They have a restaurant that’s open 8am to 2pm. We didn’t trust eating there, after seeing the state of our kitchen! One star that I had no choice but to put, is for the proximity to the Ultramar Ferry and decent restaurants. After speaking to other guests, the comments were the rooms were disgusting and nothing like the photos, which were likely taken 20 years ago.

Very old place. No wash cloths. No fridge. Thank goodness we only stayed 1 night. The place could be amazing if properly cared for. Run down

First off …We Arrive to a room that smells like sewage , that does not lock nor has been updated or professionally taken care of .. This hotel gives the feel of what looks to be the rougher side of the Cancún Mexico experience ….After immediately checking in , we decided to immediately Check out…. If you want to feel like you will wake up missing a kidney this may be the place for you… We asked the front desk if this place was safe . As it was advertised by “Expedia” as a “Fantastic “ place to stay … and was met with “EHHh yeah it’s safe “ just be in by dark…. After requesting refund for this property due to having to book another hotel 45min south of Puerto Juarez …. Hotel refuses now to speak English with Expedia to refund . Expedia for over a month has said they would reach out to hotel with a bilingual agent . Which still has yet to be done…. I have pictures and days of texts with no only hotel but Expedia…. Mind you I am a loyal Expedia customer with bookings done nearly 5x a year through this site . Expedia gave me a very small one key credit . Book at your own discretion …

I paid for ocean view. Did not receive ocean view. Had to change rooms halfway thru because we were having problems with hot water. 2nd room was a little better. Bad shower head but atleast it was hot water. Still not ocean view. Not the cleanest place. Stained sheets. No beach access. Sunrise blocked by the ferry next door so couldn’t get a good view. Pool was pretty cold. The breakfast was decent and good price but took along time to get. And we were only 1 of 2 tables of 2 people sitting there. Staff was very friendly. Very few spoke any English but it’s Mexico so I can understand that. Don’t think I would choose this property again unfortunately.

Room is spacious..kitchen. Property is very tranquil..relaxing.

Didn't have kitchen but I guess you get what you pay.

Basic

This hotel is misleading and dishonest. It is not a 5-star hotel, even though it is advertised as one. The furniture in the room is very old, there was no hot water, no saucepans in the kitchen, and the Wi-Fi was very difficult to connect to. There were also many mosquitoes that bit me all night. I stayed for one night and checked out early. I requested a refund for the remaining three nights, but Expedia was unable to contact the hotel for refund approval because the staff could not speak English and ignored emails. I spoke directly with the owner to request confirmation of my early checkout; he spoke English well, but the hotel had no option to provide written confirmation. In the end, Expedia emailed me to say the refund was declined, and they were unable to issue a refund. I do not recommend staying at this hotel. I rate it zero stars.

Endroit correct pour le prix manque un peu d amour… nous avons réservé ocean view avec cuisine mais aucune poêle/chaudron et ustensiles de cuisine fournie et aucune vue sûr océan de la chambre

The pictures don’t reflect the hotel’s current state. It was dirty, run down, the air conditioner did not work well and there was a brown mouse running around the kitchen. We booked a quick one night stay to help us get to the airport on time for an early flight. We were only there for 12 hours otherwise we would have booked elsewhere.

So much space, gorgeous views. Walking distance to ferry. Highly reccomnend.

It was a nice suite . A few things to know. The water is very salty. I don’t know why. Bring a towel they don’t provide any. There were no cooking utensils just silverware and playlets m/bowls to eat with but no pots or pans. A lot of loud construction nearby during the day but quiet at night mostly. I’m used to making things work out so it those things were only minor inconveniences.

I thought we would of had the pots and pans in the room and we had to ask for it. Then only the one towel between two people and not even a pool towel. Water was provided for us at all time i had tried ro call many times before arriving to seek some information and not expedia could get thru. The door didnt lock and took 45mins to get it fixed and would not change us rooms.