City Express by Marriott Merida

We booked this stay as a family of 4. Our room was bare bones similar to a Motel 6 in the US. I think even Motel 6 has updated their rooms and look better. Very disappointed for this is a Marriott property. Lighting was poor in the room asxwell as bedding. Bathroom conditions weren't not the best they were 4 of us they were only two towels when I asked for towels they were never delivered. We wanted to use the pool for a few minutes and ask for towels we already downstairs and one of the desk agents required an ID. Fortunately the other desk representative understood that we would have to go back to our room to get the ID but gave us the towels on good faith. Their Cafe area was not the cleanliest tables were dirty and choices of food were very poor and quality. I would not stay here again with the family, I would prefer to go elsewhere.

Gracias por sus atenciones

Everything was very clean and the breakfast was delicious.

The breakfast was disappointing.

Nice place, good location but no hot water for a shower

Hotel was fine. Breakfast was a non-breakfast, so don't count on that.

everything everyone food clean rooms helpful employees.

The room was in very good condition and the staff, especially the cleaning staff are very courteous. The reason why I only give them 3 starts is because their gym is a left down. The 2 stationary bikes are damaged and I reported that back in August the last time I was there. Weights sets are missing and incomplete. One treadmill is broken and the other one is on its way.

Breakfast was good for the most part, however, it was not quickly replenished when there was a large number of guests coming out for breakfast. Otherwise, the location was good for our purposes, rooms are relatively small but in great conditions and everything was pretty clean. I would definitely come back here!

Great area, clean room & great staff

Estar bien incluir el desayuno tipo buffet ; más variado.

No complaints

Good location. Breakfast Included. Pool was okay. Room was clean.

El desayuno es lo mismo todos los dias que es bueno si reservas solo por una noche tienen una maquina de cafe italiana que solo sirve espresso y cafe grande y agua caliente asi que si eres un executivo y te gusta el cafe gourmet tienes que salir de prisa a buscarlo y olvidarte del desayuno .La alberca se disfruta para pasar dias agradables Los empleados de reception exelente trabajo Las habitaciones muy limpias no te recomiendo una habitacion en los pisos 6 y7 por que en la noche el ducto de ventilacion en el ban̈o hace un ruido que tal vez no lo soportes.para ser un hotel express es bueno pero para ser de express by marriot deberia ser mucho mejor.

Great location. Good breakfast and nice staff

Staff was wonderful and friendly. We were satisfied with the room. Outdoor pool was nice for relaxing and cooling down after hot day at the Progeso Beach. It’s just that breakfast buffet was not that great, they tasted blah. It’s good location for 30 mins ride on bus to the beach and 15 mins into Centro

Friendly staff and very helpful. Very clean

Nothing

The hotel was pretty bare bones, which was fine because it’s what we expected. The problems was the vending machine took only coins and they couldn’t provide change. The elevator smelled like vomit and the AC in the room was angled in a way to blow on your face while you are sleeping. We ended up leaving a day early even though we prepaid…

Staff was extremely rude. They were not helpful at all. They blocked our room for AC and did not care to inform us. And then had us waiting for a new room. Not staying there again.