Does Encanto Acapulco have parking?

Yes, Encanto Acapulco does offer on-site parking. We recommend confirming with the hotel in case a parking space request needs to be added to your booking.

What do past guests say about Encanto Acapulco?

Traveloka users who have stayed at Encanto Acapulco have praised its Cleanliness, Service and Facilites, Room Comfort.

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Encanto Acapulco

Name: Encanto Acapulco
Address: Jacques Cousteau 51, Fraccionamiento Brisas del Marques, Acapulco de Juárez, Estado de Guerrero, Mexico, 39887, Jacques Cousteau 51, Estado de Guerrero, 39887, Mexico
Rating: 9

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9.0

/10

Exceptional

537 reviews

What Guests Say About Their Stay

robert

10.0

/ 10

Fantastic resort. Fantastic room, amenities, food, service and location. I have traveled the world for 40 years, and there is nothing better that i havr experienced than my stay at El Encanto.

Gabriela

10.0

/ 10

Amazing experience the property has great view and the service is excellent!!

nathan

10.0

/ 10

Staff is excellent! The location is great and the views are truly amazing! The breakfast food options are great but the dinner menu has room for improvement but the vibe is five stars. The villas are definitely worth the money and the pool area was spectacular. Overall Encanto is great property!

In the Area

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Jacques Cousteau 51, Fraccionamiento Brisas del Marques, Acapulco de Juárez, Estado de Guerrero, Mexico, 39887

Main Facilities

Swimming Pool

Restaurant

24-Hour Front Desk

Parking

WiFi

Elevator

Encanto Acapulco is located in area / city Acapulco de Juárez. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Available Room Types in Encanto Acapulco

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What's around Encanto Acapulco

Jacques Cousteau 51, Fraccionamiento Brisas del Marques, Acapulco de Juárez, Estado de Guerrero, Mexico, 39887

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Location

Encanto Acapulco is located in area / city Acapulco de Juárez.

About Encanto Acapulco

From business event to corporate gathering, Encanto Acapulco provides complete services and facilities that you and your colleagues need.

Encanto Acapulco is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

Spa treatment is one of the main features of the resort. Pamper yourself with the relaxing treatment that rejuvenates you.

When staying at a resort, the design and architecture are two important factors that can spoil your eyes. With its unique setting, Encanto Acapulco provides a pleasant accommodation for your stay.

Have fun with various entertaining facilities for you and the whole family at Encanto Acapulco, a wonderful accommodation for your family holiday.

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The resort’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Encanto Acapulco is a resort with great comfort and excellent service according to most resort's guests.

Enjoy luxurious treats and incomparable experience by staying at Encanto Acapulco.

All facilities in Encanto Acapulco

Swimming Pool

Entertainment Facility

Fitness Center

Functional Hall

Common Space

Hotel Services

Laundry service
Welcoming drinks
Multilingual staff
Wedding service
Luggage storage
Porter
24-hour Receptionist
Concierge

Things to Do

Romantic proposal packages
Outdoor pool
Spa
Health club
Garden
Library
Pool sun loungers

Business Facilities

Conference center
Meeting rooms
Business facilities
Conference rooms

Food and Drinks

Vegetarian meal
Poolside bar
Breakfast

Transportation

Shopping center shuttle (surcharge)
Beach shuttle (surcharge)
Valet parking

General

Smoking area
Banquet
Terrace

Public Facilities

Elevator
Parking
Safety deposit box

Accessibilty

Wheelchair accessible
Accessible bathroom

Kids and Pets

Babysitting with surcharge

Connectivity

Free WiFi

Nearby Facilities

Hair salon

Sports and Recreations

Fitness center

Accommodation Policy & General Information in Encanto Acapulco

Check-in/Check-out Time

Check-in:

From 15:00

Check-out:

Before 12:00

General Check-in Instructions

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

, This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Pets Not Allowed

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General Information

Popular Facilities	Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time	From 15:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Encanto Acapulco	44
Number of floors in Encanto Acapulco	5
Another facilities in Encanto Acapulco	Laundry service, Welcoming drinks, Multilingual staff, Wedding service, Luggage storage

Frequently asked questions about Encanto Acapulco

What are available facilities at Encanto Acapulco?

There are top facilites at Encanto Acapulco such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)

What is normal check-in & check-out time at Encanto Acapulco?

The standard check-in time at Encanto Acapulco is starting from From 15:00 while the latest check-out time is at Before 12:00

Does Encanto Acapulco provide breakfast?

Yes, Encanto Acapulco provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Encanto Acapulco?

Encanto Acapulco has a 5.0-star rating.

How many floors does Encanto Acapulco have?

Encanto Acapulco has 5.

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Encanto Acapulco reviews and ratings

Overall Ratings & Reviews Encanto Acapulco

Other sources (537)

9.0

Exceptional

From 537 reviews

Cleanliness

9.4

Room Comfort

9.2

Location

8.8

Service and Facilites

9.4

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Traveller Reviews Encanto Acapulco

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Top reviews

Daniel

with Partner

8.0

/10

Reviewed 20 week(s) ago

Expedia Group verified review

The hotel is beautiful and has a privileged view and location, unfortunately the hotel is a little bit run down, service is good as the staff is very friendly but it feels like they are missing more staff and sometimes things take to long to arrive. The only real issue I had was the food, the quality was terrible and taste was subpar. I had to return a ceviche trio because the fish was completely off, dry and smelly. On my last day I had the sopes with cecina and immediately had an upset stomach. Dinner at the star restaurant was far below my expectations also for a “renowned chef menu”

Oscar Rene

with Partner

10.0

/10

Reviewed 23 week(s) ago

Expedia Group verified review

Sin dudas un lugar de Encanto, pasamos una estancia súper.

robert

10.0

/10

Reviewed 31 week(s) ago

Expedia Group verified review

Fantastic resort. Fantastic room, amenities, food, service and location. I have traveled the world for 40 years, and there is nothing better that i havr experienced than my stay at El Encanto.

Alejandro

10.0

/10

Reviewed 34 week(s) ago

Expedia Group verified review

Excellent experience but the service was slow.

Natasha

Leisure with Partner

2.0

/10

Reviewed 38 week(s) ago

Expedia Group verified review

Cuarto muy viejo, el personal muy malo estuvimos 40 minutos esperando el check out . Nos querían cobrar cosas de más. No nos dejaron estar en la alberca que porque había un evento privado y no nos daban acceso a la habitación para al menos estar en esa alberca. Muy mal servicio

Jaime Ariel

with Partner

2.0

/10

Reviewed 116 week(s) ago

Hotels.com verified review

No me recibieron, no pude cancelar y solo perdi mas de $20,000 pesos, horrible la atención

Diego

Leisure with Partner

6.0

/10

Reviewed 120 week(s) ago

Expedia Group verified review

The service is friendly but really slow

Richard

Leisure with Partner

8.0

/10

Reviewed 123 week(s) ago

Expedia Group verified review

My recent stay at Encanto Hotel in acapulco following the aftermath of Otis left me with mixed feelings. The property has impressively restored the hotel, but certain aspects of my experience gave me pause. The restoration efforts undertaken by the property post-Otis cannot be overlooked. The hotel has done a commendable job in bringing the property back to its former glory, which is truly praiseworthy. However, I was disappointed by the prevalence of hidden fees, particularly the daily service charges that were not explicitly communicated upfront. I paid more in service charges and tips than the costo of food and beverage. Additionally, the lack of complimentary in-room coffee in the mornings was somewhat surprising and felt like an inconvenience. Moreover, the inconsistency in service was evident during my visit. On multiple occasions, I found myself having to actively seek out waitstaff at the pool area, which detracted from the overall relaxation and enjoyment of the facilities. Attention to detail seemed lacking in some areas, and I believe this is an aspect that could be improved upon. While the hotel's restoration efforts are commendable, the issues of hidden fees, service inconsistencies, and attention to detail detracted from what could have been a more enjoyable stay. I hope that these areas can be addressed to enhance the overall guest experience in the future." Overall Rating: 3/5 ⭐️

Ricardo

Business and Leisure Family

2.0

/10

Reviewed 164 week(s) ago

Expedia Group verified review

EVITA ESTE HOTEL Y NO ARRUINES TUS VACACIONES. ERA UN BUEM HOTEL.DESGRACIADAMENTE ES UN HOTEL SIN PERSONAL MAL SERVICIO MUCHA HUMEDAD CUARTOS SUCIOS SIN TELEVISOR TE INDICAN QUE TIENEN UNA FALLA. LA GENTE DE RECEPCIÓN GROSERA. SIMPLEMENTE EVITALO

Gabriela

Leisure with Partner

10.0

/10

Reviewed 172 week(s) ago

Expedia Group verified review

Amazing experience the property has great view and the service is excellent!!

nathan

Leisure with Partner

10.0

/10

Reviewed 183 week(s) ago

Expedia Group verified review

Isaac

Leisure Family

10.0

/10

Reviewed 192 week(s) ago

Expedia Group verified review

amazing

Verified traveler

10.0

/10

Reviewed 202 week(s) ago

Hotels.com verified review

Warm service and the best views of the Acapulco Bay! Origen restaurant is a must!

monica

Leisure with Children

10.0

/10

Reviewed 202 week(s) ago

Expedia Group verified review

The view at this property is breath taking. Nonetheless, this property is not very safe for young children. The lobby has many openings where a small child fits and it is on an upper level.

Esther

with Partner

10.0

/10

Reviewed 231 week(s) ago

Hotels.com verified review

I was hesitant to go to Acapulco with recent crimes. However, to get to Encanto you must pass 3 guard gates. It is also about 30-40 minutes outside “old” Acapulco. Encanto was clean, (for English travelers) everyone spoke English, simple elegance, service was amazing and private. The views are spectacular. Another highlight was the private dinner my husband scheduled for our 30th anniversary. They gave us a private balcony, a custom menu with wine, a private server and candle and roses all around. We really enjoyed having our own patio with an ocean view including a pool. And there is 24/7 room service. There isn’t a concierge, but the front desk staff is helpful. They know the history of Acapulco, the old Hollywood romance and shows and local attractions.

GABRIEL

Leisure with Partner

8.0

/10

Reviewed 248 week(s) ago

Expedia Group verified review

El hotel es sensacional. La atención maravillosa y la comida deliciosa. Vista y diseño bello, aunque a veces poco funcional (esquinas de cama en que fácilmente te lastimas, llaves de lavamanos poco funcionales) . La luz del baño sumamente baja para lograr maquillarse.

francis

with Partner

6.0

/10

Reviewed 252 week(s) ago

Hotels.com verified review

This is an amazing hotel and it's been many time I go there however this time there was no hot water in our room for 3 days and the only answer we got from the reception was.."we are sorry"... So huge disappointment for this trip. Except the hot water this hotel is amazing!

Paul

with Partner

2.0

/10

Reviewed 276 week(s) ago

Hotels.com verified review

The manager, Ilyana, would not honor the VIP upgrade. She claimed that there was some sort of error, yet hotels.com confirmed that there was no error. This was a blatant manipulation and everyone should be warned that this hotel clams to support the VIP program but when you check in they say that they do not.

Verified traveler

Leisure with Partner

4.0

/10

Reviewed 289 week(s) ago

Expedia Group verified review

Only two restaurants so not many choices. We started off bad with the receptionist! The roooms was nice and the pool was quite!

Regina

Leisure with Friends

10.0

/10

Reviewed 298 week(s) ago

Expedia Group verified review

El encanto was really amazing. The views were spectacular. It felt like I was on a Greek island or in Italy. It was so peaceful.

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.