Encanto Acapulco

Resorts
9.0
/10
Exceptional
529 reviews

What Guests Say About Their Stay

robert

10.0
/ 10
Fantastic resort. Fantastic room, amenities, food, service and location. I have traveled the world for 40 years, and there is nothing better that i havr experienced than my stay at El Encanto.

Gabriela

10.0
/ 10
Amazing experience the property has great view and the service is excellent!!

nathan

10.0
/ 10
Staff is excellent! The location is great and the views are truly amazing! The breakfast food options are great but the dinner menu has room for improvement but the vibe is five stars. The villas are definitely worth the money and the pool area was spectacular. Overall Encanto is great property!
In the Area
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Jacques Cousteau 51, Fraccionamiento Brisas del Marques, Acapulco de Juárez, Estado de Guerrero, Mexico, 39887

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Encanto Acapulco is located in area / city Acapulco de Juárez. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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Encanto Acapulco Address: Map & Location

Jacques Cousteau 51, Fraccionamiento Brisas del Marques, Acapulco de Juárez, Estado de Guerrero, Mexico, 39887
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Discover More About Encanto Acapulco

General


In Acapulco (Brisas del Marqués)

Location


Located in Acapulco (Brisas del Marqués), Encanto Acapulco is within a 10-minute drive of Chapel of Peace and Botanical Gardens of Acapulco. This luxury resort is 3.7 mi (6 km) from Arena GNP Seguros and 7.2 mi (11.6 km) from Plaza Isla Diamante.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Capilla Del Atardecer - 0.1 km / 0.1 mi
Chapel of Peace - 3 km / 1.8 mi
Playa Puerto Marqués - 4.4 km / 2.7 mi
Bahía de Puerto Marqués - 4.4 km / 2.7 mi
Guitarrón Beach - 4.6 km / 2.9 mi
Punta Diamante Beach - 5 km / 3.1 mi
Botanical Gardens of Acapulco - 5 km / 3.1 mi
Boulevard de las Naciones - 5.1 km / 3.2 mi
El Veladero National Park - 5.8 km / 3.6 mi
Arena GNP Seguros - 6 km / 3.7 mi
Naval History Museum - 6.4 km / 4 mi
El Revolcadero - 6.7 km / 4.2 mi
Icacos Beach - 6.8 km / 4.2 mi
Casa de la Cultura - 6.9 km / 4.3 mi
Playa Hermosa - 7 km / 4.4 mi

The preferred airport for Encanto Acapulco is General Juan N. Alvarez Intl. Airport (ACA) - 14.2 km / 8.8 mi

Facilities


Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, an outdoor pool, and a hot tub. Additional features at this Beaux Arts resort include complimentary wireless internet access, concierge services, and babysitting (surcharge). The shuttle (surcharge) will take you to the nearby beach or shopping center.

Business Facilities


Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Acapulco? This resort has 1018 square feet (95 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

Dining


Enjoy Mexican cuisine at RestauranteTerraza, one of the resort's 2 restaurants, or stay in and take advantage of the 24-hour room service. Mingle with other guests at the complimentary reception, held daily. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Cooked-to-order breakfasts are available daily from 7 AM to noon for a fee.

Rooms


Make yourself at home in one of the 44 individually decorated guestrooms, featuring iPod docking stations and LCD televisions. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.

All facilities in Encanto Acapulco

Swimming Pool Encanto Acapulco
Swimming Pool
Entertainment Facility Encanto Acapulco
Entertainment Facility
Fitness Center Encanto Acapulco
Fitness Center
Functional Hall Encanto Acapulco
Functional Hall
Common Space Encanto Acapulco
Common Space

Hotel Services

  • Laundry service
  • Welcoming drinks
  • Multilingual staff
  • Wedding service
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Concierge

Things to Do

  • Romantic proposal packages
  • Outdoor pool
  • Spa
  • Health club
  • Garden
  • Library
  • Pool sun loungers

Transportation

  • Shopping center shuttle
  • Airport transfer
  • Beach shuttle
  • Valet parking

Business Facilities

  • Conference center
  • Meeting rooms
  • Business facilities
  • Conference rooms

Food and Drinks

  • Vegetarian meal
  • Poolside bar
  • Breakfast

General

  • Smoking area
  • Banquet
  • Terrace

Public Facilities

  • Elevator
  • Parking
  • Safety deposit box

Accessibilty

  • Wheelchair accessible
  • Accessible bathroom

Kids and Pets

  • Babysitting

Connectivity

  • Free WiFi

Nearby Facilities

  • Hair salon

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Encanto Acapulco

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Pets

Pets Not Allowed

Additional Policy

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 40 per accommodation, per night

We have included all charges provided to us by the property.

Professional property host/manager, LGBTQIA+ friendly, No cribs (infant beds) available, No rollaway/extra beds available, On bay, By ocean
  • Fee for cooked-to-order breakfast: approximately USD 35 to 55 for adults, and USD 20 to 40 for children
  • Airport shuttle fee: USD 90 per vehicle (roundtrip, maximum occupancy 4)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Encanto Acapulco
44
Number of floors in Encanto Acapulco
5
Another facilities in Encanto Acapulco
Laundry service, Welcoming drinks, Multilingual staff, Wedding service, Luggage storage

Frequently asked question in Encanto Acapulco

What are available facilities at Encanto Acapulco?
There are top facilites at Encanto Acapulco such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What Time is Check In & Check Out at Encanto Acapulco?
Check-in time at Encanto Acapulco is staring from From 15:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does Encanto Acapulco provide breakfast?
Yes, Encanto Acapulco provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of Encanto Acapulco?
Encanto Acapulco is officially classified as a 5.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Encanto Acapulco have?
Encanto Acapulco has 5 floors.
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More Reviews from Other Guests in Encanto Acapulco

9.0
Exceptional
From 529 reviews
Cleanliness

9.4

Room Comfort

9.2

Location

8.8

Service and Facilites

9.4

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Traveler Reviews Encanto Acapulco

Number of reviews per page
20
40
Top reviews
robert
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Fantastic resort. Fantastic room, amenities, food, service and location. I have traveled the world for 40 years, and there is nothing better that i havr experienced than my stay at El Encanto.
Alejandro
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Excellent experience but the service was slow.
Natasha
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Cuarto muy viejo, el personal muy malo estuvimos 40 minutos esperando el check out . Nos querían cobrar cosas de más. No nos dejaron estar en la alberca que porque había un evento privado y no nos daban acceso a la habitación para al menos estar en esa alberca. Muy mal servicio
Jaime Ariel
icon-with Partner
with Partner
2.0
/10
Reviewed 104 week(s) ago

Hotels.com verified review

No me recibieron, no pude cancelar y solo perdi mas de $20,000 pesos, horrible la atención
Diego
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 108 week(s) ago

Expedia Group verified review

The service is friendly but really slow
Richard
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 111 week(s) ago

Expedia Group verified review

My recent stay at Encanto Hotel in acapulco following the aftermath of Otis left me with mixed feelings. The property has impressively restored the hotel, but certain aspects of my experience gave me pause. The restoration efforts undertaken by the property post-Otis cannot be overlooked. The hotel has done a commendable job in bringing the property back to its former glory, which is truly praiseworthy. However, I was disappointed by the prevalence of hidden fees, particularly the daily service charges that were not explicitly communicated upfront. I paid more in service charges and tips than the costo of food and beverage. Additionally, the lack of complimentary in-room coffee in the mornings was somewhat surprising and felt like an inconvenience. Moreover, the inconsistency in service was evident during my visit. On multiple occasions, I found myself having to actively seek out waitstaff at the pool area, which detracted from the overall relaxation and enjoyment of the facilities. Attention to detail seemed lacking in some areas, and I believe this is an aspect that could be improved upon. While the hotel's restoration efforts are commendable, the issues of hidden fees, service inconsistencies, and attention to detail detracted from what could have been a more enjoyable stay. I hope that these areas can be addressed to enhance the overall guest experience in the future." Overall Rating: 3/5 ⭐️
Read More
Ricardo
icon-Business and Leisure Family
Business and Leisure Family
2.0
/10
Reviewed 152 week(s) ago

Expedia Group verified review

EVITA ESTE HOTEL Y NO ARRUINES TUS VACACIONES. ERA UN BUEM HOTEL.DESGRACIADAMENTE ES UN HOTEL SIN PERSONAL MAL SERVICIO MUCHA HUMEDAD CUARTOS SUCIOS SIN TELEVISOR TE INDICAN QUE TIENEN UNA FALLA. LA GENTE DE RECEPCIÓN GROSERA. SIMPLEMENTE EVITALO
Gabriela
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 159 week(s) ago

Expedia Group verified review

Amazing experience the property has great view and the service is excellent!!
nathan
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 170 week(s) ago

Expedia Group verified review

Staff is excellent! The location is great and the views are truly amazing! The breakfast food options are great but the dinner menu has room for improvement but the vibe is five stars. The villas are definitely worth the money and the pool area was spectacular. Overall Encanto is great property!
Isaac
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 180 week(s) ago

Expedia Group verified review

amazing
Verified traveler
icon-
10.0
/10
Reviewed 190 week(s) ago

Hotels.com verified review

Warm service and the best views of the Acapulco Bay! Origen restaurant is a must!
monica
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 190 week(s) ago

Expedia Group verified review

The view at this property is breath taking. Nonetheless, this property is not very safe for young children. The lobby has many openings where a small child fits and it is on an upper level.
Esther
icon-with Partner
with Partner
10.0
/10
Reviewed 219 week(s) ago

Hotels.com verified review

I was hesitant to go to Acapulco with recent crimes. However, to get to Encanto you must pass 3 guard gates. It is also about 30-40 minutes outside “old” Acapulco. Encanto was clean, (for English travelers) everyone spoke English, simple elegance, service was amazing and private. The views are spectacular. Another highlight was the private dinner my husband scheduled for our 30th anniversary. They gave us a private balcony, a custom menu with wine, a private server and candle and roses all around. We really enjoyed having our own patio with an ocean view including a pool. And there is 24/7 room service. There isn’t a concierge, but the front desk staff is helpful. They know the history of Acapulco, the old Hollywood romance and shows and local attractions.
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GABRIEL
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 236 week(s) ago

Expedia Group verified review

El hotel es sensacional. La atención maravillosa y la comida deliciosa. Vista y diseño bello, aunque a veces poco funcional (esquinas de cama en que fácilmente te lastimas, llaves de lavamanos poco funcionales) . La luz del baño sumamente baja para lograr maquillarse.
francis
icon-with Partner
with Partner
6.0
/10
Reviewed 240 week(s) ago

Hotels.com verified review

This is an amazing hotel and it's been many time I go there however this time there was no hot water in our room for 3 days and the only answer we got from the reception was.."we are sorry"... So huge disappointment for this trip. Except the hot water this hotel is amazing!
Paul
icon-with Partner
with Partner
2.0
/10
Reviewed 264 week(s) ago

Hotels.com verified review

The manager, Ilyana, would not honor the VIP upgrade. She claimed that there was some sort of error, yet hotels.com confirmed that there was no error. This was a blatant manipulation and everyone should be warned that this hotel clams to support the VIP program but when you check in they say that they do not.
Verified traveler
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 276 week(s) ago

Expedia Group verified review

Only two restaurants so not many choices. We started off bad with the receptionist! The roooms was nice and the pool was quite!
Regina
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 286 week(s) ago

Expedia Group verified review

El encanto was really amazing. The views were spectacular. It felt like I was on a Greek island or in Italy. It was so peaceful.
Antonio
icon-with Partner
with Partner
10.0
/10
Reviewed 290 week(s) ago

Hotels.com verified review

Amazing!!! it is a great place to stay. Clean, comfy, beautiful architecture,delicious food,
Jason
icon-with Partner
with Partner
10.0
/10
Reviewed 295 week(s) ago

Hotels.com verified review

Can’t day enough good things about this property. The architecture and grounds are beautiful. Thr staff is amazing. And the onsite restaurant was a nice surprise. But the Spa and staff were the stars of our stay.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 Encanto Acapulco

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.0
Exceptional
From 529 reviews
Cleanliness

9.4

Room Comfort

9.2

Location

8.8

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Encanto Acapulco

Number of reviews per page
20
40
Top reviews
robert
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Fantastic resort. Fantastic room, amenities, food, service and location. I have traveled the world for 40 years, and there is nothing better that i havr experienced than my stay at El Encanto.
Alejandro
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Excellent experience but the service was slow.
Natasha
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Cuarto muy viejo, el personal muy malo estuvimos 40 minutos esperando el check out . Nos querían cobrar cosas de más. No nos dejaron estar en la alberca que porque había un evento privado y no nos daban acceso a la habitación para al menos estar en esa alberca. Muy mal servicio
Jaime Ariel
icon-with Partner
with Partner
2.0
/10
Reviewed 104 week(s) ago

Hotels.com verified review

No me recibieron, no pude cancelar y solo perdi mas de $20,000 pesos, horrible la atención
Diego
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 108 week(s) ago

Expedia Group verified review

The service is friendly but really slow
Richard
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 111 week(s) ago

Expedia Group verified review

My recent stay at Encanto Hotel in acapulco following the aftermath of Otis left me with mixed feelings. The property has impressively restored the hotel, but certain aspects of my experience gave me pause. The restoration efforts undertaken by the property post-Otis cannot be overlooked. The hotel has done a commendable job in bringing the property back to its former glory, which is truly praiseworthy. However, I was disappointed by the prevalence of hidden fees, particularly the daily service charges that were not explicitly communicated upfront. I paid more in service charges and tips than the costo of food and beverage. Additionally, the lack of complimentary in-room coffee in the mornings was somewhat surprising and felt like an inconvenience. Moreover, the inconsistency in service was evident during my visit. On multiple occasions, I found myself having to actively seek out waitstaff at the pool area, which detracted from the overall relaxation and enjoyment of the facilities. Attention to detail seemed lacking in some areas, and I believe this is an aspect that could be improved upon. While the hotel's restoration efforts are commendable, the issues of hidden fees, service inconsistencies, and attention to detail detracted from what could have been a more enjoyable stay. I hope that these areas can be addressed to enhance the overall guest experience in the future." Overall Rating: 3/5 ⭐️
Read More
Ricardo
icon-Business and Leisure Family
Business and Leisure Family
2.0
/10
Reviewed 152 week(s) ago

Expedia Group verified review

EVITA ESTE HOTEL Y NO ARRUINES TUS VACACIONES. ERA UN BUEM HOTEL.DESGRACIADAMENTE ES UN HOTEL SIN PERSONAL MAL SERVICIO MUCHA HUMEDAD CUARTOS SUCIOS SIN TELEVISOR TE INDICAN QUE TIENEN UNA FALLA. LA GENTE DE RECEPCIÓN GROSERA. SIMPLEMENTE EVITALO
Gabriela
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 159 week(s) ago

Expedia Group verified review

Amazing experience the property has great view and the service is excellent!!
nathan
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 170 week(s) ago

Expedia Group verified review

Staff is excellent! The location is great and the views are truly amazing! The breakfast food options are great but the dinner menu has room for improvement but the vibe is five stars. The villas are definitely worth the money and the pool area was spectacular. Overall Encanto is great property!
Isaac
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 180 week(s) ago

Expedia Group verified review

amazing
Verified traveler
icon-
10.0
/10
Reviewed 190 week(s) ago

Hotels.com verified review

Warm service and the best views of the Acapulco Bay! Origen restaurant is a must!
monica
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 190 week(s) ago

Expedia Group verified review

The view at this property is breath taking. Nonetheless, this property is not very safe for young children. The lobby has many openings where a small child fits and it is on an upper level.
Esther
icon-with Partner
with Partner
10.0
/10
Reviewed 219 week(s) ago

Hotels.com verified review

I was hesitant to go to Acapulco with recent crimes. However, to get to Encanto you must pass 3 guard gates. It is also about 30-40 minutes outside “old” Acapulco. Encanto was clean, (for English travelers) everyone spoke English, simple elegance, service was amazing and private. The views are spectacular. Another highlight was the private dinner my husband scheduled for our 30th anniversary. They gave us a private balcony, a custom menu with wine, a private server and candle and roses all around. We really enjoyed having our own patio with an ocean view including a pool. And there is 24/7 room service. There isn’t a concierge, but the front desk staff is helpful. They know the history of Acapulco, the old Hollywood romance and shows and local attractions.
Read More
GABRIEL
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 236 week(s) ago

Expedia Group verified review

El hotel es sensacional. La atención maravillosa y la comida deliciosa. Vista y diseño bello, aunque a veces poco funcional (esquinas de cama en que fácilmente te lastimas, llaves de lavamanos poco funcionales) . La luz del baño sumamente baja para lograr maquillarse.
francis
icon-with Partner
with Partner
6.0
/10
Reviewed 240 week(s) ago

Hotels.com verified review

This is an amazing hotel and it's been many time I go there however this time there was no hot water in our room for 3 days and the only answer we got from the reception was.."we are sorry"... So huge disappointment for this trip. Except the hot water this hotel is amazing!
Paul
icon-with Partner
with Partner
2.0
/10
Reviewed 264 week(s) ago

Hotels.com verified review

The manager, Ilyana, would not honor the VIP upgrade. She claimed that there was some sort of error, yet hotels.com confirmed that there was no error. This was a blatant manipulation and everyone should be warned that this hotel clams to support the VIP program but when you check in they say that they do not.
Verified traveler
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 276 week(s) ago

Expedia Group verified review

Only two restaurants so not many choices. We started off bad with the receptionist! The roooms was nice and the pool was quite!
Regina
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 286 week(s) ago

Expedia Group verified review

El encanto was really amazing. The views were spectacular. It felt like I was on a Greek island or in Italy. It was so peaceful.
Antonio
icon-with Partner
with Partner
10.0
/10
Reviewed 290 week(s) ago

Hotels.com verified review

Amazing!!! it is a great place to stay. Clean, comfy, beautiful architecture,delicious food,
Jason
icon-with Partner
with Partner
10.0
/10
Reviewed 295 week(s) ago

Hotels.com verified review

Can’t day enough good things about this property. The architecture and grounds are beautiful. Thr staff is amazing. And the onsite restaurant was a nice surprise. But the Spa and staff were the stars of our stay.
Number of reviews per page
20
40