What do past guests say about Eterna Tulum?

Traveloka users who have stayed at Eterna Tulum have praised its Room Comfort, Service and Facilites, Cleanliness.

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Eterna Tulum

Name: Eterna Tulum
Address: Calle Cobá Manzana 44 Lote 001 La Veleta, 001, Tulum, Estado de Quintana Roo, Mexico, 77760, Calle Cobá Manzana 44 Lote 001 La Veleta, Estado de Quintana Roo, 77760, Mexico
Rating: 8.4

Hotels

8.4

/10

Very Good

44 reviews

What Guests Say About Their Stay

Emily

10.0

/ 10

Lovely hotel and very walkable to downtown Tulum and the main area of La Valeta. The receptionists are super kind and helpful with any needs or food recommendations. I really enjoyed my stay here and I highly recommend!!

barron

10.0

/ 10

My stay here was outstanding. The rooms are great and the staff is very attentive and nice. I showed up too early for me reservation and they went out the way to get me in my room at that time and not have to wait. I was also setup with other necessities like transportation and car rentals without asking. They sent me everything I needed via WhatsApp and I was off. Thank You again Eterna Tulum. I will definitely use your services in the future.

Salvador

10.0

/ 10

Hotel was great, clean, and spacious for what we needed. The pool in our room and rooftop pool were nice. The architecture and design of the hotel were visually appealing. The roads around the hotel are rough, but walking to the main avenue was easy.

In the Area

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Calle Cobá Manzana 44 Lote 001 La Veleta, 001, Tulum, Estado de Quintana Roo, Mexico, 77760

Main Facilities

Swimming Pool

WiFi

Staying at Eterna Tulum is a good choice when you are visiting Tulum.

Available Room Types in Eterna Tulum

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What's around Eterna Tulum

Calle Cobá Manzana 44 Lote 001 La Veleta, 001, Tulum, Estado de Quintana Roo, Mexico, 77760

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Location

Staying at Eterna Tulum is a good choice when you are visiting Tulum.

About Eterna Tulum

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Eterna Tulum is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Eterna Tulum is the right place to stay.

All facilities in Eterna Tulum

Others

Hotel Services

Tours
Multilingual staff
Laundry service
Express check-in
Luggage storage
Express check-out
Front desk
Concierge

Things to Do

Romantic proposal packages
Outdoor pool
Poolside bar
Garden
Pool sun loungers

Public Facilities

Others
Smoke-free area
Safety deposit box

General

Rooftop terrace
Reception hall

Food and Drinks

Poolside bar

Transportation

Beach shuttle (surcharge)

Connectivity

Free WiFi

Shuttle Service

Airport transfer (surcharge)

Accommodation Policy & General Information in Eterna Tulum

Important Note

Airport shuttle fee: MXN 3000 per vehicle (one-way, maximum occupancy 5)
Early check-in fee: MXN 400 (subject to availability)
Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Deposit: MXN 2000 per accommodation, per stay
Service fee: MXN 20 per accommodation, per night
A damage deposit of MXN 2000 will be collected before check-in.

We have included all charges provided to us by the property.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

The front desk is open daily from 7:00 AM - 11:00 PM. Guests will receive an email within 72 hours before arrival with check-in instructions. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:

From 15:00

Check-out:

Before 12:00

Hotel policy is not yet available.

General Information

Popular Facilities	Swimming Pool, WiFi
Check-In / Check-Out Time	From 15:00 - to 12:00
Available rooms at Eterna Tulum	25
Number of floors in Eterna Tulum	4
Another facilities in Eterna Tulum	Tours, Multilingual staff, Laundry service, Express check-in, Luggage storage

Frequently asked questions about Eterna Tulum

What are available facilities at Eterna Tulum?

There are top facilites at Eterna Tulum such as Swimming Pool, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Eterna Tulum?

The standard check-in time at Eterna Tulum is starting from From 15:00 while the latest check-out time is at Before 12:00

What is the star rating of Eterna Tulum?

Eterna Tulum has a 3.5-star rating.

How many floors does Eterna Tulum have?

Eterna Tulum has 4.

How many rooms are available at Eterna Tulum?

Eterna Tulum has 25.

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Eterna Tulum reviews and ratings

Overall Ratings & Reviews Eterna Tulum

Other sources (44)

8.4

Very Good

From 44 reviews

Cleanliness

8.2

Room Comfort

9.2

Service and Facilites

8.4

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Traveller Reviews Eterna Tulum

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Top reviews

Brandie

Leisure

6.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

I booked this room last minute and I fell in love with the room. The streets are really bumpy to get here and there are no street lights at night. GPS wasn’t clear on navigating to the hotel. There was no receptionist at the lobby and I kept calling even when I got inside finally I kept calling to check in and recorded a video of the receptionist phone ringing while I was calling it with my other phone until finally one of the receptionist friends who is not a staff there came down to help me access the room. I scored a sweet deal and it had its private little dip pool on the first floor with 3 glass walls from ceiling to the floor one in each room from the bedroom hallway and kitchen. The lighting when the sun starts to go down looks amazing especially at night. And in the daylight, the natural light is refreshing. however there was a problem when I started changing in the bedroom and the room above on the second floor was watching me and kept going to the window and continued doing that all night when they saw, I had the patio lights on. I was really uncomfortable because I like to have the windows open, but I felt like my privacy was invaded because even when I was dressed, they kept walking to the windows to peek. I didn’t even experience the pool because it was full of leaves and the guest that kept peeking made it really uncomfortable. (I’m not sure if it was guest or if it was the staff staying on the second floor because I know the girls kept going up and down).

Linda

8.0

/10

Reviewed 25 week(s) ago

Expedia Group verified review

Loved the quietness. The room was nice (no tv) the pool was small and it wasnt as close to the beach as I thought it was. The staff was helpful and my stay was pleasant.

Michaele

Leisure with Partner

8.0

/10

Reviewed 58 week(s) ago

Expedia Group verified review

The hotel itself is amazing the layout to the views only inconveniences were that there’s no place for your belongings no place to hang anything and no mirrors or chef/restaurant onsite this should be changed from Expedia’s website because finding out in person there’s no restaurant or chef puts a damper on anyone’s trip and pockets. The water pressure was also very low and our private pool was never cleaned other than that the hotel was aesthetically pleasing just not up to par in certain areas but I would stay again knowing what I know now the peace and tranquility I absorbed while there made up for the inconveniences. I would recommend others to stay here also it felt like Morocco in Mexico.

Brittany

4.0

/10

Reviewed 74 week(s) ago

Sibylle

8.0

/10

Reviewed 128 week(s) ago

Hotels.com verified review

Really cute place, great location and value for your money. Two things though - when it rained the water came in through our door. They came and cleaned it up, but hopefully that is remedied in the future. Second thing - one of the front desk staff was not detailed oriented and gave my refund for the security deposit to the wrong card. I caught it, but just look out for potential mistakes like that.

barron

10.0

/10

Reviewed 145 week(s) ago

Katy

10.0

/10

Reviewed 178 week(s) ago

Hotels.com verified review

Amazing boutique hotel tucked away in Tulum! Its a very small community, but the staff was very attentive and caring.

Sheryl Anne

Leisure

10.0

/10

Reviewed 193 week(s) ago

Expedia Group verified review

Upon arrival I was greeted by Marta, who was very sweet and kind. She also helped me with my luggage up to the 3rd floor! Eterna Tulum was definitely a hidden gem~ Just beautiful! I stayed in the suite with roof top lounge pool! It was perfect and then some! The breakfast was around the corner which was delicious; cute small spot! The entire staff~( I didn’t get their :( names) was amazing during my 6 day solo adventure stay and very helpful with suggestions and recommendations! They also had bikes to rent; which I highly recommend… as it makes getting around a bit easier if you’re not renting a car or wanting to save $$$ on taxi rides for longer distances. Because of the location, it gets pretty dark~ Very little street lights… so make sure you have a flashlight or a bike light with you, I just used my phone’s flashlight. If you’re looking for a place to stay that not too far from the main street of Tulum..but close enough to walk or bike to~ this is the one! Thank you again, Marta and staff at Eterna Tulum for the amazing and wonderful hospitality! I will definitely come back to stay!

Leland

10.0

/10

Reviewed 199 week(s) ago

Hotels.com verified review

I had an absolutely amazing time at Eterna Tulum, exceeded my expectations. Extremely helpful staff, especially Marta. Very accomodating, I absolutely loved the suite with the private rooftop pool. I plan to stay here again during my next trip to Tulum

Olivia

10.0

/10

Reviewed 203 week(s) ago

Hotels.com verified review

Hotel was amazing and exactly as pictured! Was very easy to find using Google Maps. One of the greatest parts of the stay was the free breakfast across the road at Reci Proco. Breakfast was delicious every morning, and the owner was so sweet. He played great music, made fresh juices, and had delicious coffee. We ended up bringing home two bags of coffee. The fact that this breakfast experience was included in the hotel stay was amazing. We even went there for natural wines, and mezcal cocktails multiple nights! Reci Proco also had a market inside with 5 gallon waters, fruit, bottles of wine, rice, etc. Hotel staff was incredibly helpful! We traded in our towels for fresh ones halfway through our stay free of charge. There is a water jug in the lobby that was always full for drinking water for guests. Someone was always sitting at the front desk (including an overnight security guard), so we were never worried about leaving our bikes or scooters in front of the hotel. Through WhatsApp they coordinated taxis, tours, bike, and scooter rentals which was super helpful. We even got pulled over by the police in a routine traffic stop and I called the hotel to translate. Marta took over and handled the communication with the police officer and he gave us a fist bump and had us on our way. (Thank you again!!!) Location is close to another market, gypsea market which is overpriced, but had everything we needed for some snacks and it was nice to have a larger market near by.

David

10.0

/10

Reviewed 13 week(s) ago

Hotels.com verified review

Everything was all rightn

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.