Four Points by Sheraton Cancun Centro

Hotels
8.6
/10
Very Good
718 reviews

What Guests Say About Their Stay

Gloria Falcao

10.0
/ 10
The breakfast buffet is great with a lot of options, fresh and tasty. The staff speaks English very well and are thoughtful. Being connected to the hospital next door is a plus. The roof terrace with exercise room is very nice.

Dale

10.0
/ 10
The staff is fabulous, everything very clean. The restaurant is tops, we ate there every night for almost 2 weeks. The area is very good for medical appointments, being reached without going outside. Very nice workout room, and pool. Ammenities are very good. Our only complaint is the sink and shower faucets and drains do not work well. They need attention

Robert

10.0
/ 10
We enjoy staying here. Clean, nice bathroom with large shower. Not happy with towels in the bathroom this time, they were small, thread baren, and the cleaning lady repeatedly only left one bath towel and one hand towel, but my husband and I were in the room together for 3 days. The pool towels are nice. The food at the restaurant and around pool is delicious
In the Area
See Map
Avenida Tulum, MZ 1, Lote 2, SM 12, Benito Juárez, Estado de Quintana Roo, Mexico, 77500

Main Facilities

Read More
Swimming Pool
Restaurant
24-Hour Front Desk
Elevator
Four Points by Sheraton Cancun Centro is located in area / city Benito Juárez. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Read More
Login successful!
Now you can enjoy more benefits, including the option to pay near your stay date!

What's around Four Points by Sheraton Cancun Centro

Avenida Tulum, MZ 1, Lote 2, SM 12, Benito Juárez, Estado de Quintana Roo, Mexico, 77500
Discover More Places
Others Four Points by Sheraton Cancun Centro
Others 2 Four Points by Sheraton Cancun Centro

Discover More About Four Points by Sheraton Cancun Centro

Location


Four Points by Sheraton Cancun Centro is located in area / city Benito Juárez.

About Four Points by Sheraton Cancun Centro

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Four Points by Sheraton Cancun Centro exclusively for you.

Four Points by Sheraton Cancun Centro is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at Four Points by Sheraton Cancun Centro.

All facilities in Four Points by Sheraton Cancun Centro

Others Four Points by Sheraton Cancun Centro
Others

Things to Do

  • Shops
  • Romantic proposal packages
  • Beach umbrella
  • Outdoor pool
  • Garden
  • Library
  • Sauna
  • Steam room
  • Pool cabanas
  • Pool sun loungers

Hotel Services

  • Tours
  • Multilingual staff
  • Express check-in
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

General

  • Parking
  • Rooftop terrace
  • Banquet
  • Ballroom
  • Reception hall
  • Terrace

Public Facilities

  • Others
  • Coffee shop
  • Elevator
  • Restaurant
  • Smoke-free area
  • Safety deposit box

Business Facilities

  • Meeting facilities
  • Conference room
  • Conference center
  • Business center
  • Conference rooms
  • Computer station

Food and Drinks

  • Bar
  • Poolside bar
  • Breakfast
  • Snack bar

Connectivity

  • LAN Internet

In-room Facilities

  • TV

Nearby Facilities

  • ATM/Banking

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Four Points by Sheraton Cancun Centro

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Fee for buffet breakfast: approximately MXN 350 per person
  • Pet fee: MXN 350 per accommodation, per night plus MXN 50 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards and cash
  • Safety features at this property include a fire extinguisher, a smoke detector, and a security system
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Four Points by Sheraton Cancun Centro
112
Number of floors in Four Points by Sheraton Cancun Centro
5
Another facilities in Four Points by Sheraton Cancun Centro
Shops, Romantic proposal packages, Beach umbrella, Outdoor pool, Garden

Frequently asked questions about Four Points by Sheraton Cancun Centro

What are available facilities at Four Points by Sheraton Cancun Centro?
There are top facilites at Four Points by Sheraton Cancun Centro such as Swimming Pool, Restaurant, 24-Hour Front Desk, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Four Points by Sheraton Cancun Centro?
The standard check-in time at Four Points by Sheraton Cancun Centro is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does Four Points by Sheraton Cancun Centro provide breakfast?
Yes, Four Points by Sheraton Cancun Centro provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Four Points by Sheraton Cancun Centro?
Four Points by Sheraton Cancun Centro has a 4.0-star rating.
How many floors does Four Points by Sheraton Cancun Centro have?
Four Points by Sheraton Cancun Centro has 5.
See All

Four Points by Sheraton Cancun Centro reviews and ratings

8.6
Very Good
From 718 reviews
Cleanliness

9.0

Room Comfort

9.0

Location

7.4

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Four Points by Sheraton Cancun Centro

Number of reviews per page
20
40
Top reviews
Andrea
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Overall good
Guray
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The room was clean, and the staff were friendly and helpful
Lori
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The staff at check in was very friendly. The room was very clean.
Michael
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

There was a long line to check in and I wasn’t able to do it online either through the Marriott app. Finally, when we got to the front they said there were no clean rooms. It took them another 15-20 minutes to clean the room. When we got in the room there were no towels. We wasted at least 35-45 minutes on something that should have taken 2-3 minutes.
Read More
Laura
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Friendly staff
Gloria Falcao
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The breakfast buffet is great with a lot of options, fresh and tasty. The staff speaks English very well and are thoughtful. Being connected to the hospital next door is a plus. The roof terrace with exercise room is very nice.
Linda
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

The management staff is the weak link for this establishment. Not at all concerned with customer service. We stayed there a total of four weeks and couldn’t wait to leave due to the problems that we had and managements unwillingness to fix them
Oleg
4.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Pool always closed. Sauna out of order. WiFi slow.
John
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Nice staff and pet friendly
phillip
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Excellent location and staff
Erin
icon-with Partner
with Partner
6.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

The property is immediately annexed to the Galenia Hospital where we went for our annual checkups and so it's extremely convenient to stay there, as a corridor leads straight from the lobby to the hospital. The beds are comfy, the amenities are fine. There are nice restaurants and shopping centers that are nearby. The towels are terrible and the bathroom stalls look like they need better cleaning.
Read More
Maksim
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Recommended. Everything is great here
Marggie
icon-with Partner
with Partner
4.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Expedía and the hotel refused to refund me for early check out despite not providing the room I had originally booked (with balcony) and having to les e due to a very limited room service
Diana
icon-Business
Business
6.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

The bathroom in the room was dirty and dusty, .
Bryan
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

A Great Location to get AWAY$$!!!
Brian Joseph
icon-Business and Leisure with Partner
Business and Leisure with Partner
8.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

The pool needs a complete retile and was a bit slimy. Bed was comfortable but pillows were old, flat or lumpy. Hotel is clean and quiet and staff were wonderful. Breakfast buffet was quite good and staff were very accommodating. Not a walkable area but Uber is cheap. All in all, a pleasant stay
Chris
2.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

Over priced for poor maintenance. I've been there 5 times and its slowly getting worse and worse.
Miriam
icon-Business and Leisure with Friends
Business and Leisure with Friends
2.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

My friend and I stayed for three nights. One of the beds had soiled sheets two nights. We reported it and they were changed. Upon checking out we were told we will be charged $2,000 MXP for the change of sheets. And they will charge it even if we do not authorize it because they have the CC information.
Dale
icon-Business with Partner
Business with Partner
10.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

The staff is fabulous, everything very clean. The restaurant is tops, we ate there every night for almost 2 weeks. The area is very good for medical appointments, being reached without going outside. Very nice workout room, and pool. Ammenities are very good. Our only complaint is the sink and shower faucets and drains do not work well. They need attention
Read More
Robert
10.0
/10
Reviewed 45 week(s) ago

Hotels.com verified review

We enjoy staying here. Clean, nice bathroom with large shower. Not happy with towels in the bathroom this time, they were small, thread baren, and the cleaning lady repeatedly only left one bath towel and one hand towel, but my husband and I were in the room together for 3 days. The pool towels are nice. The food at the restaurant and around pool is delicious
Read More
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Four Points by Sheraton Cancun Centro

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.6
Very Good
From 718 reviews
Cleanliness

9.0

Room Comfort

9.0

Location

7.4

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Four Points by Sheraton Cancun Centro

Number of reviews per page
20
40
Top reviews
Andrea
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Overall good
Guray
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The room was clean, and the staff were friendly and helpful
Lori
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The staff at check in was very friendly. The room was very clean.
Michael
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

There was a long line to check in and I wasn’t able to do it online either through the Marriott app. Finally, when we got to the front they said there were no clean rooms. It took them another 15-20 minutes to clean the room. When we got in the room there were no towels. We wasted at least 35-45 minutes on something that should have taken 2-3 minutes.
Read More
Laura
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Friendly staff
Gloria Falcao
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The breakfast buffet is great with a lot of options, fresh and tasty. The staff speaks English very well and are thoughtful. Being connected to the hospital next door is a plus. The roof terrace with exercise room is very nice.
Linda
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

The management staff is the weak link for this establishment. Not at all concerned with customer service. We stayed there a total of four weeks and couldn’t wait to leave due to the problems that we had and managements unwillingness to fix them
Oleg
4.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Pool always closed. Sauna out of order. WiFi slow.
John
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Nice staff and pet friendly
phillip
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Excellent location and staff
Erin
icon-with Partner
with Partner
6.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

The property is immediately annexed to the Galenia Hospital where we went for our annual checkups and so it's extremely convenient to stay there, as a corridor leads straight from the lobby to the hospital. The beds are comfy, the amenities are fine. There are nice restaurants and shopping centers that are nearby. The towels are terrible and the bathroom stalls look like they need better cleaning.
Read More
Maksim
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Recommended. Everything is great here
Marggie
icon-with Partner
with Partner
4.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Expedía and the hotel refused to refund me for early check out despite not providing the room I had originally booked (with balcony) and having to les e due to a very limited room service
Diana
icon-Business
Business
6.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

The bathroom in the room was dirty and dusty, .
Bryan
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

A Great Location to get AWAY$$!!!
Brian Joseph
icon-Business and Leisure with Partner
Business and Leisure with Partner
8.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

The pool needs a complete retile and was a bit slimy. Bed was comfortable but pillows were old, flat or lumpy. Hotel is clean and quiet and staff were wonderful. Breakfast buffet was quite good and staff were very accommodating. Not a walkable area but Uber is cheap. All in all, a pleasant stay
Chris
2.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

Over priced for poor maintenance. I've been there 5 times and its slowly getting worse and worse.
Miriam
icon-Business and Leisure with Friends
Business and Leisure with Friends
2.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

My friend and I stayed for three nights. One of the beds had soiled sheets two nights. We reported it and they were changed. Upon checking out we were told we will be charged $2,000 MXP for the change of sheets. And they will charge it even if we do not authorize it because they have the CC information.
Dale
icon-Business with Partner
Business with Partner
10.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

The staff is fabulous, everything very clean. The restaurant is tops, we ate there every night for almost 2 weeks. The area is very good for medical appointments, being reached without going outside. Very nice workout room, and pool. Ammenities are very good. Our only complaint is the sink and shower faucets and drains do not work well. They need attention
Read More
Robert
10.0
/10
Reviewed 45 week(s) ago

Hotels.com verified review

We enjoy staying here. Clean, nice bathroom with large shower. Not happy with towels in the bathroom this time, they were small, thread baren, and the cleaning lady repeatedly only left one bath towel and one hand towel, but my husband and I were in the room together for 3 days. The pool towels are nice. The food at the restaurant and around pool is delicious
Read More
Number of reviews per page
20
40