Hacienda Kaan Ac

Resorts
8.0
/10
Very Good
91 reviews

What Guests Say About Their Stay

Amber
10.0
/ 10
Amazing experience! The grounds were phenomenal and the staff (Jessi) was incredible!!!! Highly recommend.
zeinab
10.0
/ 10
Cancún is beautiful but very touristy and not much privacy, hacienda offers peace and tranquility. Staff takes pride in the hacienda and it shows. Hacienda is perfect for history buffs or anyone that just wants to feel like they are in a fairy tale.
Ashley
10.0
/ 10
The staff were amazing! They went above and beyond for our group and had great communication. The pictures didnt match up in real life compared to the website. Very lack luster. Because of the photos we expected high-end. But it was definitely not that. The restaurant did have good food but hours are very limited. The breakfast was not included even though it said it was on the reception sign and online. The website also stated it has transportation to the airport. It was just a very run down small taxi that barley made ot to the airport. Next time i would book my own transfer. However thats not the staffs fault but the hotels. All in all it was a great stay and we would be back just because of the kind staff.
In the Area
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Carretera Periferica Cancun Merida, Carretera Federal 180, Valladolid, Estado de Yucatán, Mexico, 97780

Main Facilities

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Restaurant
Swimming Pool
Staying at Hacienda Kaan Ac is a good choice when you are visiting Valladolid.
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What's around Hacienda Kaan Ac

Carretera Periferica Cancun Merida, Carretera Federal 180, Valladolid, Estado de Yucatán, Mexico, 97780
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Discover More About Hacienda Kaan Ac

Location


Staying at Hacienda Kaan Ac is a good choice when you are visiting Valladolid.

About Hacienda Kaan Ac

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Savor your favorite dishes with special cuisines from Hacienda Kaan Ac exclusively for you.

Get precious and unforgettable moment during your stay at Hacienda Kaan Ac.

All facilities in Hacienda Kaan Ac

Others Hacienda Kaan Ac
Others

Things to Do

  • Beach umbrella
  • Outdoor pool
  • Picnic area
  • Garden
  • Pool sun loungers

Food and Drinks

  • Breakfast
  • Bar
  • Snack bar

General

  • Banquet
  • Parking
  • Terrace

Public Facilities

  • Others
  • Restaurant
  • Smoke-free area

Hotel Services

  • Tours
  • Wedding service
  • Concierge

Business Facilities

  • Meeting rooms
  • Business center

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Hacienda Kaan Ac

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Fee for cooked-to-order breakfast: approximately USD 15 per person
  • Airport shuttle fee: USD 200 per vehicle (roundtrip)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Cashless transactions are available
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. There is no front desk at this property.

Hotel only accepts guests with minimum age of 21

Check-in/Check-out Time

Check-in:
15:00 - 21:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, Swimming Pool
Check-In / Check-Out Time
From 15:00 - 21:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hacienda Kaan Ac
9
Number of floors in Hacienda Kaan Ac
1
Another facilities in Hacienda Kaan Ac
Beach umbrella, Outdoor pool, Picnic area, Garden, Pool sun loungers

Frequently asked questions about Hacienda Kaan Ac

What are available facilities at Hacienda Kaan Ac?
There are top facilites at Hacienda Kaan Ac such as Restaurant, Swimming Pool. (some may require extra charges)
What is normal check-in & check-out time at Hacienda Kaan Ac?
The standard check-in time at Hacienda Kaan Ac is starting from 15:00 - 21:00 while the latest check-out time is at Before 12:00
Does Hacienda Kaan Ac provide breakfast?
Yes, Hacienda Kaan Ac provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hacienda Kaan Ac?
Hacienda Kaan Ac has a 4.0-star rating.
How many floors does Hacienda Kaan Ac have?
Hacienda Kaan Ac has 1.
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More Reviews from Other Guests in Hacienda Kaan Ac

8.0
Very Good
From 91 reviews
Cleanliness

8.6

Room Comfort

8.4

Location

10.0

Service and Facilites

8.2

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Traveller Reviews Hacienda Kaan Ac

Number of reviews per page
20
40
Top reviews
Amber
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Amazing experience! The grounds were phenomenal and the staff (Jessi) was incredible!!!! Highly recommend.
zeinab
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Cancún is beautiful but very touristy and not much privacy, hacienda offers peace and tranquility. Staff takes pride in the hacienda and it shows. Hacienda is perfect for history buffs or anyone that just wants to feel like they are in a fairy tale.
Ashley
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

The staff were amazing! They went above and beyond for our group and had great communication. The pictures didnt match up in real life compared to the website. Very lack luster. Because of the photos we expected high-end. But it was definitely not that. The restaurant did have good food but hours are very limited. The breakfast was not included even though it said it was on the reception sign and online. The website also stated it has transportation to the airport. It was just a very run down small taxi that barley made ot to the airport. Next time i would book my own transfer. However thats not the staffs fault but the hotels. All in all it was a great stay and we would be back just because of the kind staff.
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Chris
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Very unique property rich in history
Hector
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Great conditions of this historic Hacienda, it’s a privilege to be able to spent a day here. Like traveling to the past. Excellent Staff service, cleanliness and hospitality. Delicious food!
Paul
10.0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

We spent 5 nights at this beautiful hotel . A short distance from town. A huge property in beautiful grounds. So peaceful waking up to the bird noises in the garden and nothing else to disturb the tranquility . We had the whole place to ourselves for the first night which was magical. Friendly staff. One point , for a hotel of this quality and prices , breakfast should really be included . Apart from that , I would thoroughly recommend
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François
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

If you want a nice and quiet place far from the noisy animations of streets and restaurants, and do not care about the absence of Wi-Fi in the bedrooms, this is a perfect place to go. Nice woody environment, with birds singing. The rooms are clean, and give us the impression of going back to the 19th century time with old fashion furniture. The staff is very nice and efficient. There is a place for the breakfast but we did not use it so I cannot comment of that.
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David
4.0
/10
Reviewed 49 week(s) ago

Hotels.com verified review

Photos can be very deceiving and so can customer reviews! Our one night stay at the Hacienda Kaan Ac was by far one of the worst stays on our entire trip to the Yucatan. I have stayed in wonderful centuries old villas in Italy and Spain in the past so I thought I knew what I was getting into but I was seriously mistaken. 1. The GPS on our phones does not take you to the entrance to the hacienda. It took us forever to figure out how to get inside because of the GPS and lack of signage. 2. The guard at the gate who let us in was standing by during the day with the gate down but left the entrance unattended and the gate wide open after dark. 3. There was no one to help us with our bags down several flights of wet and slippery outdoor steps to our basement level, cave like room, The staff left mid afternoon and it seemed no one was on the premises except us until the next morning. The receptionist did take us to the room but did not give us a tour or a map of the rather larger property. We had to figure that out on our own. 3, When we did encounter various issues, there was no staff to be found. We needed extra towels, the water pressure was barely more than a trickle. We did not have enough pillows or towels and had to use our one bath towel as an improvised pillow that evening. No wifi was available unless outside. The mattress was as hard as a rock. I could go on and on but I’ll just say don’t stay there!
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Marco
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 88 week(s) ago

Expedia Group verified review

Hacienda Kaan Ak was a fabulous experience and stay. This was mainly driven by the caring and humble staff that work there. The staff keep the heart beating of the hacienda. There is so much more potential for the grounds itself and I wish it and the owner well in continued development of the property
Verified traveler
8.0
/10
Reviewed 118 week(s) ago

Hotels.com verified review

Beautiful grounds , tranquil, with a sense of it's history still intact.Room was clean but could use a refresh. Overall a pleasant oasis from the hyper active energy of Valladolid centro. Understaffed, although maybe that's due to off season.Still, no help getting luggage to the rooms and no refreshments available in the afternoon.It would be helpful to have at least minimal food and drink available upon check in for arriving guests.We were not made aware that the restaurant closed at 3pm, necessitating a journey into town for dinner. Overall a decent place for a bed and a pool, but not much more. FYI, Valladolid is a fifteen minute drive , a 170 peso /$10USD taxi ride away.
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Evan
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 191 week(s) ago

Expedia Group verified review

Although this venue is charming from an historical perspective, it’s not ready for hotel guests. We had no towels or drinking glasses, and the air-conditioning did not work. The front desk closed at 5:30 pm
Verified traveler
icon-Business and Leisure with Friends
Business and Leisure with Friends
8.0
/10
Reviewed 220 week(s) ago

Expedia Group verified review

Lovely unique property!
Verified traveler
4.0
/10
Reviewed 258 week(s) ago

Hotels.com verified review

The property has a lot of history, that being said it’s a very outdated property overall. The restrooms were updated and the linens were clean but otherwise it’s kind of a creepy place
Kunlang
2.0
/10
Reviewed 303 week(s) ago

Hotels.com verified review

No cancellation allowed for my reservation. Super disappointed!
Daniel
8.0
/10
Reviewed 308 week(s) ago

Hotels.com verified review

Nice but no frills hacienda a short drive from downtown Valladolid
Jeanette
6.0
/10
Reviewed 323 week(s) ago

Hotels.com verified review

Although, I'd have to say it's a beautiful place it's rather creepy at night. It's understandable since the property was established in the year 1500 so it carries a lot of history. I did feel the rooms were a little dusty and needed to be dusted I also saw cobwebs so I little cleaning would help. We did only stay for one night so I can't really review the service.
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Verified traveler
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 329 week(s) ago

Expedia Group verified review

the setting is very peculiar - a typical turn of the 20th century hacienda with historical artifacts - very interesting place
Verified traveler
10.0
/10
Reviewed 330 week(s) ago

Hotels.com verified review

A quiet, peaceful place very close to the centre of Valladolid and a great base to visit Chichen Itza. Very friendly service.
Verified traveler
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 346 week(s) ago

Expedia Group verified review

This property is something to stay away from. No staff to ask any questions, no basic amenities like a hairdryer. Boutique hotel; I think not!!
Verified traveler
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 349 week(s) ago

Expedia Group verified review

this is a marvellous property I recommend definitely
Number of reviews per page
20
40

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.