The Reef Playacar Beach Resort & Spa

Clean and quite place. Good food option.

The customer service was not very polite and they charged extra for many things like a spot on a sheet to clean!!! Really that are the fees included in room service normally! Really not a nice place for the vacation ,a bit stressful a 60 minutes massage ended in 45 minutes, that is money taken from customer ,not nice. When I complained nothing was done to compensate ,really bad service!

Bartender at poolside bar was awesome

The greenery of the entire property was beautiful! Buffet had excellent food choices. I missed a convenient bar near the ocean that wasn’t situated in sand. The staff was available at every turn and very friendly and helpful.

That was amazing trip and beautiful resort. If you like quiet place and healthy food options that´s place for you. Playa del Carmen town is very close and you can walk wherever you can! Amazing!

The property is beautiful, felt like we were in the jungle. The staff is super friendly and was quick to respond to anything we needed. Our only issues were the shower was hit or miss with having hot water.

Beautiful jungle vibes. Intimate quiet resort. Soft sand and staff are very friendly

I love the coziness of the property. Everyone is very friendly. the food is great. It would be nice if there were maybe two more restaurant options on site. But it is a wonderful property.

Sunny, vibrant, friendly, fun

Good service by staff … special thanks to Herminio

We traveled as a group of friends, the beach access is great and the vibe was really cute. I would come again but I think I would pay to upgrade to have access to nicer booze and some of the fun vip seating areas. The staff were very kind and engaging. While we were there most of the guests seemed to be from Europe and while it was full, the resort didn’t feel too crowded. We also loved how easy it was to walk to 5th street and get the downtown experience without having to catch a ride.

It was a very great place to stay! Very friendly staff and great spot for all ages! Only complaint was not getting checked into our room right away because of overbooking on their part.

We stayed at the Reef Playacar for 10 days in March. We have stayed at all-inclusive resorts in the area four times now. When choosing a resort value plays a major role. There are much nicer resorts in the area but you will pay more. So you have to find the sweet spot. The stretch of the Playacar beach is one of the best beaches in Mexico, Pros: Hotel and restaurant workers were very nice. Everything was in good condition. Usually plenty of beach chairs if you got there early. The resort is smaller than the other resorts in the area which is nice. The central area where the units are located has a nice jungle feel. If you stay at the Reef Playacar you will have a good experience and will enjoy your stay. But it could be better, see below. Cons: The entertainment is poor to nonexistent. Whereas other resorts in the area have lots of singing and dancing, they have little. Two nights are discotheque only, one night is karaoke, one night had one singer and another night they had a mariachi band that was good. Very few attend. All the other resorts have much better entertainment. The food is good/OK. They had a pasta bar but the white sauce and tomato sauces lacked flavor. They had fish but it was always a soggy white fish which was just ok. We tried the Italian restaurant and the food was horrible (we came from London and spend time in Italy). The pasta was thick and overdone. My wife would not eat it. The mozzarella cheese was hard and tasteless....

A smaller resort with a more intimate feel. And a bathtub on the balcony!

It was very quiet and peaceful not a lot of children running around, service was excellent and helpful!! Food was wonderful!! Would definitely come back to this resort!!

Some of the best service I have ever received. Beautiful and clean resort. Would highly recommend to anyone!

Excellent experience. I will recommend them without any doubt.

We had the best time at the reef! The staff was lovely, the beach was beautiful, everything was easy and convenient. Our kids loved the pools, swim up bar, and the gulf water. We definitely will be back!

Most of the staff was super friendly and easy to coordinate with. They were helpful with booking excursions and airport transportation. Being onsite was absolutely beautiful with tons of amenities all around. I would definitely stay here again.

The food options were awesome! We had actual Mexican dishes available to us, and a good variety of others. But we don’t go to Mexico to eat burgers and hotdogs or Italian food, (which they DO have available!) but obviously their native dishes are better. The staff is very kind and attentive always! Very helpful, we felt safe and we absolutely loved our time there!