Fletcher Nautisch Kwartier

Booked 2 nights in a double room for our first wedding anniversary. We were checked into a room with 2 single beds pushed together with 2 single duvets. When I questioned it at reception, I was told that it is the equivalent to a double room and there was no offer to move us. The hotel was what you would politely call "rustic", the front door to our block of rooms was covered in spiderwebs and dirt and the carpets were manky. Our sink plug was stuck shut. We went to the restaurant for a meal in the evening to be ignored for 20 minutes and when I went to the bar to order at 9.05pm, we were told the kitchen closed at 9pm. It was that bad, we checked out after the 1st night. When they asked if the stay was okay and I told them the truth that we were not happy, the receptionist just said "ok" and was not bothered in the slightest. They didnt answer our emails or calls and when we finally for through using hotels.com to help us and requested a refund for the 2nd night, they point bank refused. Avoid at all costs.

Very clean. Helpful staff who spoke English adequately. Restaurants on site were very good.

Clean rooms

We skipped the breakfast which we had included in our price, because there were MICE running around. The place should not been operating with a rodent problem like this.

Very friendly and helpful staff and stay was very comfortable

Great Hotel, so comfortable and fabulous location. Thank You

Pleasant stay. Convenience stores such as Lidl is just around the corner. Beautiful area, rooms are big and clean. Restaurant downstair served high quality food.

I would give the stay a higher rating if the staff was more willing to problem solve. The AC was not functioning in our room on a 33C day. No manager on duty, would not refund my money to find another place to stay, no fans available. I ended up waking up in a literal pool of sweat. Frustrating night for an otherwise nice hotel.

Everything about this hotel is 5 stars and the staff are well trained. Very nice Town... we loved it.

Wonderful stay

Nice property at the edge of the water. Not sure I got the booked room as it said lake view but only had a look at a tiny bit of the harbour. For the rest enjoyed my stay and the room was comfortable.

Solid

It was right on the water, which was neat. Our waiter at the Italian restaurant was awesome! We had an after dinner drink at the lounge and that was great, too!

Beautiful setting

Wonderful accommodations on the water…the area is clean and explorable , the down side was that the Italian restaurant was mediocre at best

Whole experience was amazing, scenery is spectacular, service is splendid, maintenance is brand new, and clean as a bell. Room was cosy and warm, the bed soft as whipped cream, shower really big and wonderfull. Wifi is very quick, overall it was a great stay

Great facility,with photographic scenery...

Great location, will definatley use again !!!!

Lovely hotel on the water in a beautiful area.

Nice for a one night stay