Highland Lodge

On the day of our departure the cleaning staff came into our room at 8.30am without knocking, with no apology offered. The room was dated with holes in the curtains. The bed was odd, sloping upwards towards the feet, with only one pillow per person. I would not recommend this hotel.

Lovely little town we stayed in on the way back to Oslo from Bergen. There are some nice lake-side walks out the back of the hotel complete with English translated info plaques. We didn't get a chance to check out the bakery, which seemed like a highlight. The food in the restaurant was good, but not the best we had on the trip by any means. Staff were very helpful and friendly. Note that the 2 twin bed option still as the twin beds attached and sharing a single mattress. So if you truly need separate twin beds... you may need to get a little pushy.

Stayed here for one night. Rooms feel a bit tired. First room we were assigned had no chairs or anywhere to sit other than the bed but 3 wardrobes in the hallway area which seamed a little odd. Curtains were also not hung properly and turns out they did not cover the whole window which is not great in summer. The staff at the bar were really helpful and moved us to a new room. The fabric headboard in the new room was stained quite badly but I didn’t want to bother the bar staff so just moved the bed away from it. The bar area etc looks quite luxe but the two rooms I experienced just look tired and need a good clean. The pool and the bar were good but the sauna only had limited hours and couldn’t find anyone to ask about it. OK for one night but wouldn’t have liked to have stayed for longer.

Very comfortable and well designed accommodation. I wish i could stay here all summer! I traveled with two children and had a wonderful stay.

Self check in, very small sink, curten falls down

It was off season so there was no one on site. Checkin is all digital and worked seamlessly. Had a bit of trouble finding the room and was only stairs down to the lower rooms. Rubbish bin had not been emptied from prior guest. Studio was very comfortable and had everything you could need.

No one ever around.

Nice room, easy to do self check in/out. It's very strange that there are no kettle in the room, need to ask the clerk in restaurant to get hot water.

Quiet stay in early August in this ski town, geared mainly toward winter tourism.

Very clean, excellent location, and had everything as described.

This site was obviously understaffed. The model is set up to minimize staff, but it doesn't work in practice. The dining room staff were called upon to assist check ins. The dining room was understaffed. The staff made a mistake, which I understand. Mistakes happen, particularly when the staffing model inappropriately stretches them. But, we had to ask the staff for information instead of them communicating more directly with us. The result was that we felt like a pain in order to simply get a hot meal over two hours after ordering it. This advertised two dining rooms and that was not true. The parking was horrendous and there didn't seem to be a plan. We would have liked to use the pool and sauna, but the dining debacle took that opportunity from us. It's evident that this is a "start up" and that ownership/management believe that they can get by on minimal staffing. Start ups typically require a heavier leverl of staffing to deal with the inevitable issues. I did communicate our issue to management. I had to ask directly for a response and, now, am waiting for the general manager to get back from vacation. If you go, find another place to eat and park until they get their systems in place.

Bare minimum service in an atrocious area

Good over all

The digital check in procedure was very unwelcoming. They are just trying to save money by having the guests do everything. Not happy with the way things are going regarding lack of customer service these days.

The room they put me in is HORRENDOUS. I am six foot 1 and can barely get around this room constructed for smurfs. Seriously, people have closets in their houses that are more comfortable.

Clean, convenient, and spacious place to lay our heads while travelling from the fjords back to Oslo. I’m sure it’s even more fun during ski season!

Super

Accommodation was fine but we were advised at check in that the restaurant was closed for refurbishment

Very good

Stayed at one of the 1 bedrooms apartment. It was very nice, spacious. Great views. The kitchen is very well equipped. The hotel is walking distance to cafes, stores, groceries. The only negative thing was the weak internet connection in the apartment.