Crimson Resort and Spa Mactan

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9.1
/10
Exceptional
1,052 reviews

What Guests Say About Their Stay

Mimi C.

9.1
/ 10
Had a great time! Clean and spacious room. Easy check in and check out. Although foods are pricey for me as a Filipino Guest, foods I ordered are delicious and satisfying. Staff are also accommodating.

steve

10.0
/ 10
The room is very clean, staff were amazing , breakfast is incredible and outdoor pool is great. I would highly recommend this to our friends and we'll back again on our next vacation.

Juil

10.0
/ 10
Breakfast is the best. Staff is great. I went last year woth friends during Lunar, and I just had to take my family there this time.

maricel

10.0
/ 10
We had a pleasant and enjoyable stay at crimson .. I will surely stay there again
In the Area
See Map
Seascapes Resort Town, Mactan Island, Lapu-Lapu City, Mactan Island, Cebu, Philippines, 6015

Main Facilities

Read More
AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
note: resort was previously named Crimson Resort & Spa Mactan Crimson Resort and Spa Mactan is located in area / city Mactan. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
Accommodation that enforces hygiene standards set by authorities of the countryLearn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Crimson Resort and Spa Mactan

Seascapes Resort Town, Mactan Island, Lapu-Lapu City, Mactan Island, Cebu, Philippines, 6015
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Bedroom Crimson Resort and Spa Mactan
Bedroom 2 Crimson Resort and Spa Mactan

Discover More About Crimson Resort and Spa Mactan

The Charm of Crimson Resort and Spa Mactan

For Australian travellers seeking a tropical escape that blends relaxation with vibrant local experiences, Crimson Resort and Spa Mactan in Cebu, Philippines, presents an exceptional choice. This stunning resort offers a sanctuary of comfort and style, perfectly situated to explore the beauty of Mactan Island. Whether you're dreaming of pristine beaches, delicious local cuisine, or simply a comfortable base to unwind, Crimson Resort and Spa Mactan is poised to deliver an unforgettable holiday. Rates at Crimson Resort and Spa Mactan start from - per night. Don't forget to use the special promo code for new TRAVELOKA users to secure up to 8% off your booking!

Location and Transport Accessibility of Crimson Resort and Spa Mactan

Crimson Resort and Spa Mactan is nestled in the picturesque coastal area of Lapu-Lapu City, Mactan Island. Located approximately 10 kilometres from Mactan-Cebu International Airport, the resort offers a convenient gateway to paradise. The surrounding area is known for its beautiful coastline and proximity to various water sports and island-hopping adventures. While not directly in a bustling city centre, the resort provides a tranquil retreat, yet remains accessible to local attractions and amenities. The atmosphere is one of serene coastal living, with easy access to the sparkling waters of the Philippine Sea. For those arriving by air, the relatively short distance from the airport makes your transition to relaxation seamless.

Guest Facilities and Services at Crimson Resort and Spa Mactan

Guest facilities at Crimson Resort and Spa Mactan are designed to cater to every need, ensuring a comfortable and enjoyable stay. Australian travellers will appreciate the commitment to quality service and amenities. The resort boasts excellent dining options, including a delightful breakfast spread that often features a mix of local and international favourites, ensuring you start your day right, much like a good Aussie brunch. For those who like to stay active, a well-equipped fitness centre is available. Complimentary Wi-Fi is provided throughout the resort, keeping you connected. The 24-hour front desk is staffed by friendly and helpful personnel, ready to assist with any queries or requests you may have, ensuring peace of mind throughout your visit. Secure luggage storage is also available for your convenience.

Room Information and Stay Experience at Crimson Resort and Spa Mactan

The resort offers a variety of well-appointed rooms and suites, each designed to be a haven of comfort and tranquility. Room types of Crimson Resort and Spa Mactan cater to different preferences, ensuring a perfect fit for solo travellers, couples, or families. Guests can expect clean, well-maintained living spaces featuring comfortable bedding and modern amenities. The climate control systems are efficient, providing a cool and refreshing environment, essential for tropical getaways. Bathrooms are kept to a high standard of cleanliness, offering a refreshing space to prepare for your day or unwind in the evening. The overall stay experience is one of understated luxury and genuine Filipino hospitality.

Recommended Nearby Dining and Cafes around Crimson Resort and Spa Mactan

Mactan Island offers a burgeoning culinary scene, and Crimson Resort and Spa Mactan is well-positioned to explore it. While the resort itself provides excellent dining experiences, venturing out reveals a variety of local eateries and cafes. You'll find places serving fresh seafood, traditional Filipino dishes, and international fare. The coffee culture is also growing, with several spots offering good brews and light snacks. Exploring the local food landscape is a highlight for many travellers, and Mactan Island does not disappoint, offering a taste of authentic Cebuano flavours.

Popular Attractions and Activities near Crimson Resort and Spa Mactan

Mactan Island and its surrounding areas are brimming with attractions and activities for every type of traveller. Here are some popular spots you might consider exploring:

  • Magellan's Cross:

    A significant historical landmark in Cebu City, commemorating the arrival of Ferdinand Magellan.
  • Santo Niño Church:

    One of the oldest Roman Catholic churches in the Philippines, located in Cebu City.
  • Moalboal:

    Famous for its sardine run and excellent diving and snorkelling opportunities.
  • Kawasan Falls:

    A stunning multi-tiered waterfall offering a refreshing escape and opportunities for canyoneering.
  • Olango Island Wildlife Sanctuary:

    A haven for migratory birds and a great spot for nature lovers.
If you are looking for other activities around Crimson Resort and Spa Mactan, check out the best deals on Traveloka: Recommended activities in Lapu-Lapu City, Mactan Island!

How to Get to Crimson Resort and Spa Mactan from the Airport

Navigating your journey from Mactan-Cebu International Airport (CEB) to Crimson Resort and Spa Mactan is straightforward. Understanding your options for airport transfer service of Crimson Resort and Spa Mactan is key to a smooth arrival. Here are some common ways on how to get to Crimson Resort and Spa Mactan from the airport:

  • Metered Taxis:

    Official airport taxis are readily available outside the arrival terminals. Ensure the meter is used for a fair fare.
  • Rideshare Services:

    Various rideshare services operate in the area and can be booked via their respective mobile applications.
  • Public Transport:

    While less direct for tourists, local jeepneys and buses do service routes from the airport area, though this may require transfers and is not recommended for those with significant luggage.
For a hassle-free journey, consider pre-booking an Airport transfer service.

Summary of Why You Should Choose Crimson Resort and Spa Mactan

Crimson Resort and Spa Mactan stands out as an excellent choice for Australian travellers looking for a blend of relaxation, comfort, and accessibility in Cebu. Its prime location, coupled with a commitment to guest satisfaction, makes it a top-tier destination.

  • Prime Location:

    Situated on Mactan Island, offering beautiful coastal views and easy access to attractions.
  • Comfortable Accommodation:

    Well-appointed rooms with modern amenities and efficient climate control.
  • Excellent Facilities:

    A range of services including dining, fitness, and a helpful 24-hour front desk.
  • Filipino Hospitality:

    Experience warm and friendly service throughout your stay.
Ready to experience the magic of Crimson Resort and Spa Mactan? Check room availability at Crimson Resort and Spa Mactan and secure your dream holiday today. Book Crimson Resort and Spa Mactan through Traveloka for the best deals.

For more options, you can also Book budget hotels in Cebu and Easily book domestic and international flights at low prices.

All facilities in Crimson Resort and Spa Mactan

Entertainment Facility Crimson Resort and Spa Mactan
Entertainment Facility
Common Space Crimson Resort and Spa Mactan
Common Space
Accommodation Services Crimson Resort and Spa Mactan
Accommodation Services
Bedroom Crimson Resort and Spa Mactan
Bedroom
Others Crimson Resort and Spa Mactan
Others

Things to Do

  • Barbecue
  • Beach sun loungers
  • Beach towel
  • Beach umbrella
  • Children play area
  • Entertainment for children
  • Fitness center
  • Garden
  • Health club
  • Library
  • Massage
  • Outdoor pool
  • Picnic area
  • Pool sun loungers
  • Private beach
  • Sauna
  • Spa
  • Steam room
  • Sun loungers
  • TV lounge

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • A la carte lunch
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Buffet breakfast
  • Cafe
  • Set menu dinner
  • Set menu lunch
  • Snacks
  • Snack bar
  • Dietary menu
  • Vegetarian meal

Hotel Services

  • Bellhop
  • Concierge
  • Money changer
  • Doorman
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Medical service
  • Multilingual staff
  • Newspaper in lobby
  • Porter
  • Tours
  • Wedding service

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Business Facilities

  • Business center
  • Computer station
  • Conference hostess
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector
  • Business centre

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Shower
  • TV

General

  • AC
  • Banquet
  • Family room
  • Heater
  • Non-smoking room
  • Swimming pool
  • Smoking area

Transportation

  • Limited parking
  • Car rental
  • Limo or town car service
  • Secure parking
  • Shopping center shuttle
  • Valet parking

Sports and Recreations

  • Aerobics
  • Aquafit
  • Billiard
  • Catamaran sailing
  • Fitness center
  • Jet ski

Accessibilty

  • Accessible bathroom
  • Accessible path of travel
  • In-room accessibility
  • Wheelchair accessible

Kids and Pets

  • Babysitting with surcharge
  • Highchairs
  • Supervised childcare

Family-friendly Facilities

  • Kids club
  • Children pool

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Crimson Resort and Spa Mactan

Important Note

This hotel hosts a gala dinner during the New Year holiday period, and customers staying during this time may be charged for it. For further details, contact the hotel directly.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 11:00

General Check-in Instructions

Culture of Clean In light of our commitment to your health and safety, we continue to provide a safe environment for our guests and colleagues by maintaining the highest standards of sanitation and cleanliness in all areas. We want all our guests to feel at ease when staying at Crimson Hotels and Resorts and Quest Hotels. Arrival Experience • Personal protective equipment will be part of hotel airport representative’s uniform. • Please prepare your health declaration card and scan through the QR code to access the guide on the new normal procedures in the property. • There will be a maximum person capacity per transportation to follow social distancing rule. • Hand sanitizers and disposable disinfecting wipes will be available in hotel transportations. • A foot bathmat is placed on all entrances to sanitize your footwear. • Temperature thermal scanning and sanitation of luggages will be conducted. Enhanced Express Check-in & Checkout • Online transactions will be the norm as we adopt a contactless system. • Check-in and checkout process will be smoother as pre-payments are made upon booking. • A registration card, health declaration card and payment link for contactless payment method will be included in the confirmation letter emailed to you. Front Office • Social distancing of 6 ft. will be strictly implemented. • Sanitizing of guest supplies such as key card, pen and welcome booklet will be done through a UVL cabinet. • The Crimson Care Center and Quest Genius are ready to assist you anytime via phone. • Hand sanitizers will be placed in areas for all guests. • Face masks will be available for guests at the front desk upon request. Housekeeping/Rooms • All our guest rooms undergo thorough disinfecting and sanitizing with electrostatic sprayers. • There are no back-to-back arrivals, rest assured all rooms and meeting spaces are sanitized 24 hours prior to your arrival. • The rooms will have an official sanitized seal on the front door, toilet and other areas of the room. • Hand sanitizer and disinfecting wipes will now be part of room amenities. High Traffic Areas • Thermal checking and sanitizing foot bath mat will be placed in all entrance and exit areas of the hotel. • Regular sanitation and social distancing for high traffic areas will be implemented. Food and Beverage • Managed buffet or room service delivery of packed meals and Bento Box options will be made available. • There will be no direct contact between you and hotel associates when food is delivered to your room. • To ensure social distancing in restaurant outlets is observed, tables are set up according to 4 guests per 10 sqm. • Enhanced safety training is regularly done with hotel associates. Banquet • Capacities of meeting rooms will change following correct social distancing. • Heightened food sanitation practices are strictly implemented. • As part of our new safety protocol, organizers will be required to list all attendees with complete contact details. • Other safety and cleanliness practices include: sanitation of meeting rooms before and after the event, thermal scanning at the entrance of the meeting rooms, managed buffet setup or serving of meals in batches. • Meeting kits will be packed individually. • Sanitation of public areas will be done frequently. We have also implemented our TARGET ZERO PROGRAM amongst all hotel associates. All hotel associates will play an important role in enforcing these guidelines with the goal of zero COVID-19 cases in the hotels.
All guests staying at the resort with bookings that include December 31 are subject to the Mandatory New Year’s Eve Gala Dinner, with rates of PHP 7,000 NET per adult (13+), PHP 3,500 NET per child aged 4–12, and free for children 0–3. The dinner fee will be collected upon guest arrival and is non-commissionable.

Deposit

Deposit 0 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Crimson Resort and Spa Mactan
290
Number of floors in Crimson Resort and Spa Mactan
2
Another facilities in Crimson Resort and Spa Mactan
Barbecue, Beach sun loungers, Beach towel, Beach umbrella, Children play area

Frequently asked questions about Crimson Resort and Spa Mactan

What are available facilities at Crimson Resort and Spa Mactan?
There are top facilites at Crimson Resort and Spa Mactan such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Crimson Resort and Spa Mactan?
The standard check-in time at Crimson Resort and Spa Mactan is starting from From 15:00 while the latest check-out time is at Before 11:00
Does Crimson Resort and Spa Mactan provide breakfast?
Yes, Crimson Resort and Spa Mactan provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Crimson Resort and Spa Mactan?
Crimson Resort and Spa Mactan has a 5.0-star rating.
How many floors does Crimson Resort and Spa Mactan have?
Crimson Resort and Spa Mactan has 2.
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Crimson Resort and Spa Mactan reviews and ratings

9.2
Exceptional
From 1,000 reviews
Cleanliness

9.2

Room Comfort

9.2

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
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Traveller Reviews Crimson Resort and Spa Mactan

Number of reviews per page
20
40
Top reviews
Nathan
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great breakfast and beautiful resort
steve
icon-Family
Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The room is very clean, staff were amazing , breakfast is incredible and outdoor pool is great. I would highly recommend this to our friends and we'll back again on our next vacation.
joseph
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Outstanding top to bottom!!
Juil
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Breakfast is the best. Staff is great. I went last year woth friends during Lunar, and I just had to take my family there this time.
Ariella
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Great stay
Alfred
icon-
4.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Limited breakfast buffet options compared to prior visits. Most staff were inattentive.
maricel
icon-with Children
with Children
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

We had a pleasant and enjoyable stay at crimson .. I will surely stay there again
Cody
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

This was a wonderful suprise
Gautam
icon-
8.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Great property. Some gaps in Vegetarian food availability and quality. But amazing property in general.
Patrick
icon-with Partner
with Partner
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

It feels more like a boutique resort that seeks to personalise the experience for guests. My other half and I came away with a beautiful embossed stetson hat and embossed sluppers from staying in a beautifully decorated room with a spacious bathroom. Furthermore the food was superb and the wine selection great from the restaurants, recommended by the sommelier. They did run out of our favourite bottle but put this down to us ordering way to many bottles. Full stars for this resort.
Read More
Marion
icon-with Partner
with Partner
2.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

We expected a true 5-star experience but were very disappointed. The staff is kind and smiling, but that’s where the positives end. At check-in, we were asked to pay a significant deposit. At checkout, the items we consumed were not deducted from that deposit — we had to pay everything again on top. One week later, we are still waiting for the refund. Not acceptable for a supposed 5-star hotel. We were asked what time we wanted housekeeping (surprising for a luxury property). We said 3 PM, yet the next morning we were woken up at 10 AM. Walls are paper-thin, so expect noise from neighboring rooms too. Half of the menu items were unavailable — vegetarian options and certain drinks shown on menu simply “not available.” Food choice is limited, with nothing healthy. The terrace area with the nice couches shown online was half closed without explanation. Sun beds have no proper mattresses, uncomfortable for a full day. The beach is very small and clearly artificial — far from what the pictures suggest. On our last day, we were told there was no guaranteed airport transfer due to “no driver available.” After insisting, a solution suddenly appeared. We left five days earlier than planned, and no one from staff bothered to ask us why!! Clearly not a real 5-star property. Manage your expectations.
Read More
Warren
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Peaceful and beautiful place to stay with great water access (pool and beach) and 4 restaurants
Brenda
icon-Leisure with Children
Leisure with Children
4.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Not worth a Michelin. We waited 1 hr for our room. Turns out they forgot about us. All employees laughing and joking with each other & not working. Same with waiters not following through. (Except Enye restaurant.) Lobby was hot and they offered a caffeinated drink we couldn’t accept for religious reasons, and no water was offered during our wait. We booked 2 beds in 1 room, and they provided 1 bed only. We had to request an extra bed 3x in a span of 18 hrs till they finally sent a bed. We slept one night all crammed in one bed because we only had one bed. One night, they called us at 10 PM to check how we liked our room, waking up our two babies. Our room looked and felt old. Toilet seat was yellow and mirrors stained. Bathroom door was hard to close with an improvised lock. The closet doors hardly closed, so the closet light was on all night, illuminating the entire room. Bedding was great though. Kid pool needs maintenance. Water features are broken. Mural around the pool looks sad. A short wall next to the pool divides the kid area from the precarious employee area, with their mess right up your face, and it feels like your kids are exposed to unwanted attention. Staff all have a smile and greet you at all times, but many are unwilling to help. The friendliness for which they got a Michelin can be found anywhere in the PH. Beach size & sand are a joke. Public WCs were dirty. Breakfast was meh and some items spoiled. Etc. Couldn’t get out fast enough. Not worth the price.
Read More
Julianna
icon-Leisure
Leisure
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Super beautiful facilities and friendly staff
Lucien
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

This place was really nice and maintained the staff are very nice/friendly.
Shayne
icon-Business and Leisure with Partner
Business and Leisure with Partner
8.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Hospitality staff were wonderful. Pool side need more chairs and places to lay.
Glenn
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Good customer service
Myrna
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Very good
Keith
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Breakfast was good, but not great. Oatmeal was as the worst I’ve ever seen. 1st time was literally water soup with some oats. Last time was almost inedible, even the worker was embarrassed at how thick it was and offered to add water. The staff however were exceptionally good and friendly.
Gene Oreta
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

we will come back again ..my father wasnt feeling good and the staff was so accommodating their was a nurse that checked my dad at the room and on call doctor we were told that a hospital was nearby and the hotel staff could transport him -place is so beautiful ,food is good ,staff is superb
Number of reviews per page
20
40

Ready to make up your mind?

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Bedroom 4 Crimson Resort and Spa Mactan

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.2
Exceptional
From 1,000 reviews
Cleanliness

9.2

Room Comfort

9.2

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Crimson Resort and Spa Mactan

Number of reviews per page
20
40
Top reviews
Nathan
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great breakfast and beautiful resort
steve
icon-Family
Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The room is very clean, staff were amazing , breakfast is incredible and outdoor pool is great. I would highly recommend this to our friends and we'll back again on our next vacation.
joseph
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Outstanding top to bottom!!
Juil
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Breakfast is the best. Staff is great. I went last year woth friends during Lunar, and I just had to take my family there this time.
Ariella
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Great stay
Alfred
icon-
4.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Limited breakfast buffet options compared to prior visits. Most staff were inattentive.
maricel
icon-with Children
with Children
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

We had a pleasant and enjoyable stay at crimson .. I will surely stay there again
Cody
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

This was a wonderful suprise
Gautam
icon-
8.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Great property. Some gaps in Vegetarian food availability and quality. But amazing property in general.
Patrick
icon-with Partner
with Partner
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

It feels more like a boutique resort that seeks to personalise the experience for guests. My other half and I came away with a beautiful embossed stetson hat and embossed sluppers from staying in a beautifully decorated room with a spacious bathroom. Furthermore the food was superb and the wine selection great from the restaurants, recommended by the sommelier. They did run out of our favourite bottle but put this down to us ordering way to many bottles. Full stars for this resort.
Read More
Marion
icon-with Partner
with Partner
2.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

We expected a true 5-star experience but were very disappointed. The staff is kind and smiling, but that’s where the positives end. At check-in, we were asked to pay a significant deposit. At checkout, the items we consumed were not deducted from that deposit — we had to pay everything again on top. One week later, we are still waiting for the refund. Not acceptable for a supposed 5-star hotel. We were asked what time we wanted housekeeping (surprising for a luxury property). We said 3 PM, yet the next morning we were woken up at 10 AM. Walls are paper-thin, so expect noise from neighboring rooms too. Half of the menu items were unavailable — vegetarian options and certain drinks shown on menu simply “not available.” Food choice is limited, with nothing healthy. The terrace area with the nice couches shown online was half closed without explanation. Sun beds have no proper mattresses, uncomfortable for a full day. The beach is very small and clearly artificial — far from what the pictures suggest. On our last day, we were told there was no guaranteed airport transfer due to “no driver available.” After insisting, a solution suddenly appeared. We left five days earlier than planned, and no one from staff bothered to ask us why!! Clearly not a real 5-star property. Manage your expectations.
Read More
Warren
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Peaceful and beautiful place to stay with great water access (pool and beach) and 4 restaurants
Brenda
icon-Leisure with Children
Leisure with Children
4.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Not worth a Michelin. We waited 1 hr for our room. Turns out they forgot about us. All employees laughing and joking with each other & not working. Same with waiters not following through. (Except Enye restaurant.) Lobby was hot and they offered a caffeinated drink we couldn’t accept for religious reasons, and no water was offered during our wait. We booked 2 beds in 1 room, and they provided 1 bed only. We had to request an extra bed 3x in a span of 18 hrs till they finally sent a bed. We slept one night all crammed in one bed because we only had one bed. One night, they called us at 10 PM to check how we liked our room, waking up our two babies. Our room looked and felt old. Toilet seat was yellow and mirrors stained. Bathroom door was hard to close with an improvised lock. The closet doors hardly closed, so the closet light was on all night, illuminating the entire room. Bedding was great though. Kid pool needs maintenance. Water features are broken. Mural around the pool looks sad. A short wall next to the pool divides the kid area from the precarious employee area, with their mess right up your face, and it feels like your kids are exposed to unwanted attention. Staff all have a smile and greet you at all times, but many are unwilling to help. The friendliness for which they got a Michelin can be found anywhere in the PH. Beach size & sand are a joke. Public WCs were dirty. Breakfast was meh and some items spoiled. Etc. Couldn’t get out fast enough. Not worth the price.
Read More
Julianna
icon-Leisure
Leisure
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Super beautiful facilities and friendly staff
Lucien
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

This place was really nice and maintained the staff are very nice/friendly.
Shayne
icon-Business and Leisure with Partner
Business and Leisure with Partner
8.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Hospitality staff were wonderful. Pool side need more chairs and places to lay.
Glenn
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Good customer service
Myrna
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Very good
Keith
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Breakfast was good, but not great. Oatmeal was as the worst I’ve ever seen. 1st time was literally water soup with some oats. Last time was almost inedible, even the worker was embarrassed at how thick it was and offered to add water. The staff however were exceptionally good and friendly.
Gene Oreta
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

we will come back again ..my father wasnt feeling good and the staff was so accommodating their was a nurse that checked my dad at the room and on call doctor we were told that a hospital was nearby and the hotel staff could transport him -place is so beautiful ,food is good ,staff is superb
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