Diamond Suites and Residences

Terrible place. My 1st and last to this place. I should believe on what I read on the reviews. Pension house is much better than this suites. The toilet bowl is terrible, scared to seat in the toilet. Room is old and the air conditioning is noisy. Not gonna stay here ever again.

The cons were TV didn’t work, had to pay for a towel they said u damaged but disagreed, and room condition wasn’t the best. Overall value for where you’re at is great. Good: free parking (first come), daily room cleaning, breakfast . Across the street from Ayala . My recommendation is don’t put towels on the floor like they request for dirty towels, they might get stained by the rough condition on the floor. Will use again if they welcome me

:-)

The are is close to the shopping center

Not good place for longer stay.

Gosh there comfort room is so bad

The bar was not properly stocked.

I have a very good stay at the hotel..very hospitality staff,clean rooms and big as I imagine over all is a double thumbs up for me..thank you for the staff ang security person..

Property is dated. Aircon is windowtype and a bit noisy. Price was good if you are looking for affordable stay.

Great Ayala location, larger than average comfortable room and family loved the breakfast...we will stay again the next time in town.

Have stayed at Diamond Suites numerous times and have always enjoyed. Rooms are nice and the staff is fabulous. Dining is 5 star with a variety of choices.

Accommodating staff, helpful & friendly.

Service

Could have been cleaner. Fan in bathroom did not work. Overall not happy with our stay. Less than minimum standards.

Booked with family with 2 small children. Staff was good at the front desk when we came in. However when we got out of the elevator to our room, there was a certain smell you could notice already. It was ok for us adults considering the building is old. Once we got in the room, the smell just got worse. Moldy, old wood, dusty smell combined. AC released dusty smell as well. We had to open the windows but ddnt help. Dim lighting like a dungeon. Booked for 4nights and we thought maybe we could stay for a night as we were tired from a long flight and probably the smell would go away. But to our surprise when we opened the bathroom, the smell and dust just got so much worse. The towels folded were dusty, stinky and a little wet (non negotiable!). As a person in uniform, I know my husband would be ok with some discomfort or untidiness but even him could not take it anymore. Kids and I just started coughing. This is our 12th hotel since we came in the Philippines and first time we experienced such a disgusting place. Photos were deceiving. Would have been nice, location wise, as it was walking distance to Ayala. But we did not want to ruin our last days of stay in the Phils. It was cheap. But you could also get same price with other hotels that have better condition. We checked out after over an hour in that room. Told the staff of our experience and he was kind enough to offer alternative room but we prefered to just stay where we know its clean and more comfortable.

The front staff wasnt too accomodating and interested in helping us out with dining references when asked aside from referring to their own restaurant. I also asked if they have a free shuttle from hotel to airport but was told it is busy and instead recommended hiring their contact and pay $2000 for van that would take us to the airport. The bathroom floor had water leaking from somewhere. It was always soaked whenever we come back from our tours.

It’s fine

nice stay. but no cable tv during the day of stay

This place is terrible. Dirty and nothing like pictured. Dont get ripped off.

Was not informed pool was under repair. One reason I booked here