Diamond Suites and Residences

Hotels
7.5
/10
Pleasant
586 reviews

What Guests Say About Their Stay

Jeffrey
10.0
/ 10
I have a very good stay at the hotel..very hospitality staff,clean rooms and big as I imagine over all is a double thumbs up for me..thank you for the staff ang security person..
Brian
10.0
/ 10
Great Ayala location, larger than average comfortable room and family loved the breakfast...we will stay again the next time in town.
Willis
10.0
/ 10
Have stayed at Diamond Suites numerous times and have always enjoyed. Rooms are nice and the staff is fabulous. Dining is 5 star with a variety of choices.
CRISTOPHER A.
9.7
/ 10
A great hotel, I had a comfortable stay there, accommodating staff, highly recommended.
Maricris M. T.
10.0
/ 10
I will recommend diamond suites. They are very accommodating and all the services are amazing
In the Area
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No. 8 Apitong Street corner Escario Street, Kamputhaw, Cebu City, Cebu, Philippines, 6000

Main Facilities

Read More
AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Easily accessible from Cebu’s hottest spots, Diamond Suites and Residences provides its guests with complete comfort and convenience. Aside from the cozy rooms, the hotel boasts spacious venues and world-class facilities that make the stay of the guests more than worthwhile.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
Accommodation that enforces hygiene standards set by authorities of the countryLearn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Diamond Suites and Residences

No. 8 Apitong Street corner Escario Street, Kamputhaw, Cebu City, Cebu, Philippines, 6000
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Lobby Diamond Suites and Residences
Lobby 2 Diamond Suites and Residences

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Diamond Suites and Residences Rates per Night

Curious about the hotel rates at Diamond Suites and Residences? Finding the perfect hotel at the right price is key to a great trip. Hotel prices can fluctuate, so it's always a good idea to check for the latest hotel promotion and deals.

Diamond Suites and Residences room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends. Looking for the best Diamond Suites and Residences hotel rates? Check Traveloka for the most up-to-date pricing and special offers.

Diamond Suites and Residences Location & Address

Planning your stay at Diamond Suites and Residences? Knowing the hotel address and location is essential for a smooth trip. Diamond Suites and Residences is located at No. 8 Apitong Street corner Escario Street, Kamputhaw, Cebu City, Cebu, Philippines, 6000. It's situated in the Cebu City area, known for its vibrant atmosphere and accessibility. The hotel is approximately 2.5 km from the city center.

How to go to Diamond Suites and Residences from Airport

Getting from Mactan-Cebu International Airport (CEB) to Diamond Suites and Residences is easy. Several options are available for your hotel transfer, ensuring a hassle-free arrival. Here's how you can get there:

  • Taxi

    (most direct): Taxis are readily available at the airport. This is the fastest option, taking approximately 30-45 minutes, depending on traffic.
  • Ride Hailing

    (convenient): Ride-hailing services like Grab are available at the airport. This is a convenient option, offering a fixed fare.
  • Hotel Shuttle

    (if available): Some hotels offer airport shuttle services. Check with Diamond Suites and Residences for availability and booking details.

Tips: For the most convenient route, consider booking a ride-hailing service or a taxi directly from the airport. This will take you straight to the hotel without any transfers.

Diamond Suites and Residences Reviews & Summary

Wondering what other travelers think about Diamond Suites and Residences? Hotel reviews offer valuable insights into the guest experience. Diamond Suites and Residences consistently receives positive feedback, making it a popular choice for visitors to Cebu City.

Guests often rave about the hotel's comfortable rooms, friendly service, and convenient location. A standout feature is the rooftop pool, offering stunning city views. One guest review sums it up perfectly: "Great hotel, excellent service, and a fantastic location. Highly recommended!"

Diamond Suites and Residences Room Types Available

Choosing the right hotel room is crucial for a comfortable stay. Diamond Suites and Residences offers a variety of hotel room types to suit different needs and preferences. Here's a look at the available categories of hotel rooms:

  • Deluxe Room:

    Offers a comfortable space with a city view. Non-smoking rooms are available.
  • Premier Room:

    Features a larger space with upgraded amenities and a better view. Non-smoking rooms are available.
  • Suite:

    Provides a separate living area and bedroom, ideal for families or those seeking extra space. Non-smoking rooms are available.
  • Family Room:

    Designed to accommodate families, with multiple beds and ample space. Non-smoking rooms are available.

Please note: Diamond Suites and Residences may not be pet-friendly. Always check with the hotel for the latest information on pet policies and any associated fees.

Hotel Facilities in Diamond Suites and Residences

Diamond Suites and Residences offers a range of hotel amenities to enhance your stay. From relaxation to recreation, the hotel facilities cater to both adults and kids. Here's a glimpse of what you can expect:

  • Swimming Pool:

    Enjoy a refreshing dip in the outdoor pool.
  • Fitness Center:

    Stay active with a workout in the hotel's fitness center.
  • Restaurant:

    Dine at the hotel's restaurant, offering a variety of cuisines.
  • Free Wi-Fi:

    Stay connected with complimentary Wi-Fi throughout the hotel.
  • 24-Hour Front Desk:

    The front desk is available around the clock to assist with your needs.

Hotel Buffet or Restaurant/Cafe in Diamond Suites and Residences

Dining options at Diamond Suites and Residences provide a delightful culinary experience. Whether you're looking for a hotel buffet or a casual cafe, the hotel has something to satisfy your cravings. Here's what you can expect:

  • The Gallery Restaurant:

    Offers a diverse menu with local and international dishes.
  • Breakfast Buffet:

    Enjoy a hearty breakfast buffet to start your day. Price: ₱500 per person.
  • Room Service:

    Available for convenient dining in your room.

Diamond Suites and Residences Airport pickups and How to Book

For a seamless arrival, Diamond Suites and Residences may offer airport pick-up services. Hotels with airport shuttle services can make your journey from the airport to the hotel easy. Here's how to find out more:

To arrange an airport transfer, contact the hotel directly. Advance notice is usually required, so be sure to book your transfer in advance. Check with the hotel for details on booking and any associated fees.

Nearby MRT Station & Bus Stops

Getting around Cebu City is easy with convenient public transport options. Knowing the nearby MRT station and bus stops can help you explore the city. Here's what you need to know:

  • Bus Stops:

    Several bus stops are located within walking distance of the hotel, providing access to various parts of the city.
  • Ride Hailing:

    Ride-hailing services are readily available, offering a convenient way to travel.

Nearby Attractions for Family / Kid Friendly

Looking for fun things to do near Diamond Suites and Residences? Cebu City offers a variety of nearby activities and sightseeing places perfect for families. Here are some kid-friendly attractions:

  • Cebu Taoist Temple:

    A beautiful temple with stunning views. Distance: 4 km. Entry Price: Free.
  • Fort San Pedro:

    A historic fort offering a glimpse into Cebu's past. Distance: 3 km. Entry Price: ₱30.
  • Magellan's Cross:

    A historical landmark marking the arrival of Christianity in the Philippines. Distance: 3 km. Entry Price: Free.
  • Basilica del Santo Niño:

    A significant religious site with beautiful architecture. Distance: 3 km. Entry Price: Free.
  • Museo Sugbo:

    A provincial museum showcasing Cebu's history and culture. Distance: 2.5 km. Entry Price: ₱30.

Looking for more things to do nearby? See Traveloka’s best deals on

Where to eat near Diamond Suites and Residences (Cebu City)

Exploring the local food scene is a must when visiting Cebu City. Here are some nearby dining options to satisfy your cravings:

  • Cafes/Restaurants:

    • Abaca Baking Company: Known for its delicious pastries and coffee.
    • Mooon Cafe: Offers a variety of Mexican dishes.
    • Golden Cowrie Native Restaurant: Serves authentic Filipino cuisine.
  • Local Street Food:

    • Puso (hanging rice): A Cebuano staple, perfect with grilled dishes.
    • Ngohiong: A deep-fried vegetable spring roll.
    • Lumpia: Filipino spring rolls.
    • Kinilaw: A Filipino dish made from raw fish cured in vinegar.
    • Lechon: Roasted pig, a Cebuano specialty.

Shopping places near Diamond Suites and Residences (Cebu City)

Need to do some shopping near Diamond Suites and Residences? Here are some nearby shopping places:

  • SM City Cebu:

    A large shopping mall with a wide variety of stores.
  • Ayala Center Cebu:

    A premier shopping destination with a mix of local and international brands.
  • Gaisano Country Mall:

    A local mall with various shops and dining options.

Other Places to Stay Near Diamond Suites and Residences

Looking for alternative accommodations near Diamond Suites and Residences? Cebu City offers a wide range of hotels to suit every budget and preference. Here are some options:

  • Luxury/5–6 Star Hotels Nearby:

    • Shangri-La Mactan, Cebu
    • Crimson Resort & Spa Mactan
    • Plantation Bay Resort and Spa

    For 5-star:

    Looking for more accommodations? See Traveloka’s last minute hotel deals on

  • Four-Star Hotels Nearby:

    • Radisson Blu Cebu
    • Waterfront Cebu City Hotel & Casino
    • Quest Hotel & Conference Center Cebu

    For 4-star:

    Looking for more accommodations? See Traveloka’s last minute hotel deals on

  • Three-Star Hotels Nearby:

    • Days Hotel by Wyndham Cebu City
    • Hotel Stella
    • Castle Peak Hotel

    For 3-star:

    Looking for more accommodations? See Traveloka’s last minute hotel deals on

Hotel Availability & Reservations

Ready to book your stay at Diamond Suites and Residences? Finding hotel availability and making reservations is easy with Traveloka. You can easily check room booking options and secure your stay.

Book your stay through Traveloka for the best deals and a seamless booking experience. Enjoy your trip!

All facilities in Diamond Suites and Residences

Swimming Pool Diamond Suites and Residences
Swimming Pool
Functional Hall Diamond Suites and Residences
Functional Hall
Lobby Diamond Suites and Residences
Lobby
Accommodation Services Diamond Suites and Residences
Accommodation Services
Exterior Diamond Suites and Residences
Exterior

Hotel Services

  • Bellhop
  • Concierge
  • Doorman
  • Express check-in
  • Express check-out
  • 24-hour security
  • Laundry service
  • Limited hours room service
  • Luggage storage
  • Newspaper in lobby
  • Tours
  • Wedding service
  • 24-hour Receptionist

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • Restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Food and Drinks

  • Restaurant with AC
  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Breakfast (surcharge)
  • Snacks

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

General

  • AC
  • Ballroom
  • Banquet
  • Non-smoking room
  • Swimming pool
  • Smoking area

Accessibilty

  • Accessible parking
  • Accessible path of travel
  • Disabled access friendly
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible

Business Facilities

  • Business center
  • Computer station
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector

In-room Facilities

  • Cable TV
  • Desk
  • In-room safe
  • Shower
  • TV

Transportation

  • Airport transfer
  • Garage
  • Secure parking
  • Valet parking

Things to Do

  • Fitness center
  • Massage
  • Outdoor pool

Connectivity

  • LAN Internet
  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Diamond Suites and Residences

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Facility

Swimming Pool closed temporarily from 16-2-2022 to 30-6-2022.

Contact Accommodation Before Arrival

Guests should contact hotel 3 day(s) prior to arrival
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Diamond Suites and Residences
101
Number of floors in Diamond Suites and Residences
6
Another facilities in Diamond Suites and Residences
Bellhop, Concierge, Doorman, Express check-in, Express check-out

Frequently asked question in Diamond Suites and Residences

What are available facilities at Diamond Suites and Residences ?
There are top facilites at Diamond Suites and Residences such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Diamond Suites and Residences ?
The standard check-in time at Diamond Suites and Residences is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Diamond Suites and Residences provide breakfast?
Yes, Diamond Suites and Residences provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Diamond Suites and Residences ?
Diamond Suites and Residences is a 3.0-star hotel.
How many floors does Diamond Suites and Residences have?
Diamond Suites and Residences has 6 floors.
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More Reviews from Other Guests in Diamond Suites and Residences

7.2
Pleasant
From 452 reviews
Cleanliness

7.6

Room Comfort

7.2

Location

8.4

Service and Facilites

7.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Diamond Suites and Residences

Number of reviews per page
20
40
Top reviews
Aress
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 47 week(s) ago

Hotels.com verified review

The cons were TV didn’t work, had to pay for a towel they said u damaged but disagreed, and room condition wasn’t the best. Overall value for where you’re at is great. Good: free parking (first come), daily room cleaning, breakfast . Across the street from Ayala . My recommendation is don’t put towels on the floor like they request for dirty towels, they might get stained by the rough condition on the floor. Will use again if they welcome me
Read More
RAY AN MARGARET
10.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

:-)
Anna Lou
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 66 week(s) ago

Expedia Group verified review

The are is close to the shopping center
Leonora
4.0
/10
Reviewed 75 week(s) ago

Expedia Group verified review

Not good place for longer stay.
Rochele elro
2.0
/10
Reviewed 77 week(s) ago

Expedia Group verified review

Gosh there comfort room is so bad
James
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 78 week(s) ago

Expedia Group verified review

The bar was not properly stocked.
Jeffrey
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 80 week(s) ago

Expedia Group verified review

I have a very good stay at the hotel..very hospitality staff,clean rooms and big as I imagine over all is a double thumbs up for me..thank you for the staff ang security person..
Verified traveler
icon-Business Family
Business Family
6.0
/10
Reviewed 85 week(s) ago

Expedia Group verified review

Property is dated. Aircon is windowtype and a bit noisy. Price was good if you are looking for affordable stay.
Brian
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 86 week(s) ago

Hotels.com verified review

Great Ayala location, larger than average comfortable room and family loved the breakfast...we will stay again the next time in town.
Willis
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 101 week(s) ago

Expedia Group verified review

Have stayed at Diamond Suites numerous times and have always enjoyed. Rooms are nice and the staff is fabulous. Dining is 5 star with a variety of choices.
MA VICTORIA
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 109 week(s) ago

Hotels.com verified review

Accommodating staff, helpful & friendly.
Ronald
icon-Leisure
Leisure
8.0
/10
Reviewed 122 week(s) ago

Expedia Group verified review

Service
John
4.0
/10
Reviewed 125 week(s) ago

Expedia Group verified review

Could have been cleaner. Fan in bathroom did not work. Overall not happy with our stay. Less than minimum standards.
Marie Gretchen
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 126 week(s) ago

Expedia Group verified review

Booked with family with 2 small children. Staff was good at the front desk when we came in. However when we got out of the elevator to our room, there was a certain smell you could notice already. It was ok for us adults considering the building is old. Once we got in the room, the smell just got worse. Moldy, old wood, dusty smell combined. AC released dusty smell as well. We had to open the windows but ddnt help. Dim lighting like a dungeon. Booked for 4nights and we thought maybe we could stay for a night as we were tired from a long flight and probably the smell would go away. But to our surprise when we opened the bathroom, the smell and dust just got so much worse. The towels folded were dusty, stinky and a little wet (non negotiable!). As a person in uniform, I know my husband would be ok with some discomfort or untidiness but even him could not take it anymore. Kids and I just started coughing. This is our 12th hotel since we came in the Philippines and first time we experienced such a disgusting place. Photos were deceiving. Would have been nice, location wise, as it was walking distance to Ayala. But we did not want to ruin our last days of stay in the Phils. It was cheap. But you could also get same price with other hotels that have better condition. We checked out after over an hour in that room. Told the staff of our experience and he was kind enough to offer alternative room but we prefered to just stay where we know its clean and more comfortable.
Read More
Ariel
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 130 week(s) ago

Expedia Group verified review

The front staff wasnt too accomodating and interested in helping us out with dining references when asked aside from referring to their own restaurant. I also asked if they have a free shuttle from hotel to airport but was told it is busy and instead recommended hiring their contact and pay $2000 for van that would take us to the airport. The bathroom floor had water leaking from somewhere. It was always soaked whenever we come back from our tours.
Read More
Lurelyn
icon-Business and Leisure with Children
Business and Leisure with Children
8.0
/10
Reviewed 183 week(s) ago

Expedia Group verified review

It’s fine
Clark
8.0
/10
Reviewed 188 week(s) ago

Expedia Group verified review

nice stay. but no cable tv during the day of stay
Verified traveler
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 303 week(s) ago

Expedia Group verified review

This place is terrible. Dirty and nothing like pictured. Dont get ripped off.
Peter
4.0
/10
Reviewed 306 week(s) ago

Hotels.com verified review

Was not informed pool was under repair. One reason I booked here
Stephen
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 307 week(s) ago

Expedia Group verified review

This probably one of the worst hotels I have stayed in for a long time and I have stayed in many hundreds. This hotel is trying to be something it is clearly not. The staff are clearly trying to operate around poor management instructions and policies, and most of their income would be generated I guess around functions. 1. Poor wifi signals throughout the building - a quick internet search shows this has been a common complaint, but clearly no one has done anything about it. 2. Hardly any water pressure through the shower 3. No hot water 4. Demand for a high security deposit on arrival, though room paid in full in advance 5. No phone in room 6. Demands to pay for any additional complimentary water - multiple times they were asking for 20 peso. 7. Room service food closes at 9:30pm, though this is not published anywhere. 8. Tired and dirty public areas, but rooms are clean 9. Staff trying their best. 10. This place is more like and should be branded, rather then ‘Diamond’ to ‘Bronze suites and residences’
Read More
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Diamond Suites and Residences

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
7.2
Pleasant
From 452 reviews
Cleanliness

7.6

Room Comfort

7.2

Location

8.4

Service and Facilites

7.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Diamond Suites and Residences

Number of reviews per page
20
40
Top reviews
Aress
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 47 week(s) ago

Hotels.com verified review

The cons were TV didn’t work, had to pay for a towel they said u damaged but disagreed, and room condition wasn’t the best. Overall value for where you’re at is great. Good: free parking (first come), daily room cleaning, breakfast . Across the street from Ayala . My recommendation is don’t put towels on the floor like they request for dirty towels, they might get stained by the rough condition on the floor. Will use again if they welcome me
Read More
RAY AN MARGARET
10.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

:-)
Anna Lou
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 66 week(s) ago

Expedia Group verified review

The are is close to the shopping center
Leonora
4.0
/10
Reviewed 75 week(s) ago

Expedia Group verified review

Not good place for longer stay.
Rochele elro
2.0
/10
Reviewed 77 week(s) ago

Expedia Group verified review

Gosh there comfort room is so bad
James
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 78 week(s) ago

Expedia Group verified review

The bar was not properly stocked.
Jeffrey
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 80 week(s) ago

Expedia Group verified review

I have a very good stay at the hotel..very hospitality staff,clean rooms and big as I imagine over all is a double thumbs up for me..thank you for the staff ang security person..
Verified traveler
icon-Business Family
Business Family
6.0
/10
Reviewed 85 week(s) ago

Expedia Group verified review

Property is dated. Aircon is windowtype and a bit noisy. Price was good if you are looking for affordable stay.
Brian
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 86 week(s) ago

Hotels.com verified review

Great Ayala location, larger than average comfortable room and family loved the breakfast...we will stay again the next time in town.
Willis
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 101 week(s) ago

Expedia Group verified review

Have stayed at Diamond Suites numerous times and have always enjoyed. Rooms are nice and the staff is fabulous. Dining is 5 star with a variety of choices.
MA VICTORIA
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 109 week(s) ago

Hotels.com verified review

Accommodating staff, helpful & friendly.
Ronald
icon-Leisure
Leisure
8.0
/10
Reviewed 122 week(s) ago

Expedia Group verified review

Service
John
4.0
/10
Reviewed 125 week(s) ago

Expedia Group verified review

Could have been cleaner. Fan in bathroom did not work. Overall not happy with our stay. Less than minimum standards.
Marie Gretchen
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 126 week(s) ago

Expedia Group verified review

Booked with family with 2 small children. Staff was good at the front desk when we came in. However when we got out of the elevator to our room, there was a certain smell you could notice already. It was ok for us adults considering the building is old. Once we got in the room, the smell just got worse. Moldy, old wood, dusty smell combined. AC released dusty smell as well. We had to open the windows but ddnt help. Dim lighting like a dungeon. Booked for 4nights and we thought maybe we could stay for a night as we were tired from a long flight and probably the smell would go away. But to our surprise when we opened the bathroom, the smell and dust just got so much worse. The towels folded were dusty, stinky and a little wet (non negotiable!). As a person in uniform, I know my husband would be ok with some discomfort or untidiness but even him could not take it anymore. Kids and I just started coughing. This is our 12th hotel since we came in the Philippines and first time we experienced such a disgusting place. Photos were deceiving. Would have been nice, location wise, as it was walking distance to Ayala. But we did not want to ruin our last days of stay in the Phils. It was cheap. But you could also get same price with other hotels that have better condition. We checked out after over an hour in that room. Told the staff of our experience and he was kind enough to offer alternative room but we prefered to just stay where we know its clean and more comfortable.
Read More
Ariel
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 130 week(s) ago

Expedia Group verified review

The front staff wasnt too accomodating and interested in helping us out with dining references when asked aside from referring to their own restaurant. I also asked if they have a free shuttle from hotel to airport but was told it is busy and instead recommended hiring their contact and pay $2000 for van that would take us to the airport. The bathroom floor had water leaking from somewhere. It was always soaked whenever we come back from our tours.
Read More
Lurelyn
icon-Business and Leisure with Children
Business and Leisure with Children
8.0
/10
Reviewed 183 week(s) ago

Expedia Group verified review

It’s fine
Clark
8.0
/10
Reviewed 188 week(s) ago

Expedia Group verified review

nice stay. but no cable tv during the day of stay
Verified traveler
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 303 week(s) ago

Expedia Group verified review

This place is terrible. Dirty and nothing like pictured. Dont get ripped off.
Peter
4.0
/10
Reviewed 306 week(s) ago

Hotels.com verified review

Was not informed pool was under repair. One reason I booked here
Stephen
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 307 week(s) ago

Expedia Group verified review

This probably one of the worst hotels I have stayed in for a long time and I have stayed in many hundreds. This hotel is trying to be something it is clearly not. The staff are clearly trying to operate around poor management instructions and policies, and most of their income would be generated I guess around functions. 1. Poor wifi signals throughout the building - a quick internet search shows this has been a common complaint, but clearly no one has done anything about it. 2. Hardly any water pressure through the shower 3. No hot water 4. Demand for a high security deposit on arrival, though room paid in full in advance 5. No phone in room 6. Demands to pay for any additional complimentary water - multiple times they were asking for 20 peso. 7. Room service food closes at 9:30pm, though this is not published anywhere. 8. Tired and dirty public areas, but rooms are clean 9. Staff trying their best. 10. This place is more like and should be branded, rather then ‘Diamond’ to ‘Bronze suites and residences’
Read More
Number of reviews per page
20
40