Overall Ratings & Reviews Diamond Suites and Residences

I guess you get what you paid for? Well the hotel is nice but I would say the only pros that stood out to me was their friendly staff. I asked for a double bed because it was just only me staying for the night but they said they don't have it anymore. What they did was put together the 2 twin bed. Which was a bit eye sore. Aircon window is damaged too. Breakfast selection was meh.

Staff are really helpful. Great value for money.

Very accomodating staff. Room clean and breakfast food is ok

Nice service. Good food. Overall great experience.

The CR needs Major renovation. There are broken tiles and has sharp edge. The Pool as well has broken tiles. (Not kid safe)...Breakfast and bed are ok.

It was a bad experienced for us aircon not working well elevator broken only one was in functioned that time and worst was we trapped for awhile. Instead of checking out the next day I was decided to be out to that hotel at 12 midnight cause it is not comfortable to sleep in that situation. But in fairness staff are all nice.

cons: -my children got burnt by their pool. chlorine was very concentrated that it changed the collor of my daughter's bathing suit. she had burnt. scars in her face also. I hope the management will have a daily checking on their chlorine concentration. - hallway smells bad - the lobby is very crowded that tables were.set.up almost in the front desk we don't know where we will wait whole checking in. - there was overbooking, it's been a long while before we got our booking. - no bidet in the cr. pros: - delicious breakfast will not recommend hotel or go back

The place is nice..they provided us with some of our request that is not found in the room..like hair blowers..and they also responded on our request for better wifi connection.

The shower is not hot. It just warm.

Staffs are friendly. Food is okay.

Nice staff and location is near ayala mall. Breakfast is okay.

Would have been good but swimming pool under repair, and we booked the place for the pool

Room looks old. Staffs especially at the entance were not friendly.

It's either booking site or the hotel forgot my booking preference on high rise and my request for my Mom's Birthday

Good location, good pool nice restaurant, room nice too

Rooms are a bit run-down. Biggest letdown was the non-existence of a Business Center, despite it being advertised in both the Hotel's website and booking engines. Average. No frills.

Hotel was fine but we were disappointed a little by customer service and the restaurant

A great hotel, I had a comfortable stay there, accommodating staff, highly recommended.

Initially, I specifically requested for one bed but in actual it was two, when I requested it, the hotel acknowledged it but did not confirm if they can grant my request, I expected it to be executed. Second, on the room photo, it shows that they are equip with a bathtub, again in actual it was just a shower. Aside from the above, the stay was great, the buffet was delicious and the staff was accommodating.

I will recommend diamond suites. They are very accommodating and all the services are amazing