Pacific Cebu Resort

It was a nightmare. We booked 4 nites but only stay 2 nites. We could not stand the condition of the resort and decided to move to another hotel.

the room was nice, housekeeping was very friendly and accommodating. the hotel staff was very friendly and very professional. only 1 restaurant, prices were quite steep. some of the menu items were for one person and some could feed 2-3 persons but the menu did not give you that information so we found ourselves surprised by the portions a few times. the resort itself had sections that were in disarray and the biggest pool was dirty and not in use. i do understand that they have had multiple typhoons and an earthquake recently so we just stuck to the areas that had been cleaned up.

Reviews are real stayed for 4nights, waited very long for taxi’s.

Miscommunication with the front desk, dishonesty, misleading, resort needs lots of renovations, old, you have to shower on a tub, water everywhere, rusty, safety box not working, no towels. Short staffed. Not recommended.

Overall environment and cleanliness

The views were pleasant

Lovley surroundings good food and great service from friendly staff, hot water showers too.

Not a very interesting resort. the sandy beach looks good in the pictures but it doesn’t extend into the water. It’s a man made beach and the sea bottom is mush and uninteresting. Don’t expect to snorkel and on low tide you can walk to the seawall in water no deeper than your knees. The room was adequate at best.

Due to the earthquake and two typhoons, as Canadians we requested to change our dates and the Resort would do nothjng to help. We didnt want our money back, we just wanted to change dates. They said no. Then they said ask hotels.com. hotels.com said it was up to the resort which would not do it. Air Canada refunded us and Cebu Pacific Air gave us a credit. We even had friends living in Cebu try to speak to the resort to No avail. In the end they allowed my friend to go to the resort for 2 of the 7 days we booked. We will not engage with this resort again.

Breakfast tastes awful.

The personnel were great!! Friendly and helpful. Unfortunately, the swim up bar never opened because of the slow season and so few guest. And our floor seemed dusty when we arrived, we asked house keeping to clean it and it was fine after that. The resort was very beautiful and quiet. A great place to recharge your batteries!

Nicr

Its a great place to stay. My third time there. This time I opted for room on the water. Beautiful view. It would be nice to see an updated Gym and pool table. Breakfast buffet was good, but not as good as the first time. Dinner Restaurant is Great. I'd stay again.

hotel is to far and no taxis wanted to come the food at the restaurant was to expensive nothing less then 400 peso for food you can get for 200 peso out side and you could not bring any food from outside other wise why will charge you big construction on all sides of the hotel on the hotels.com it says $2000 peso per booking but when i checked in they took $2000 peso per night so had to give $6000 peso lucky was not staying for a week when i asked them about they said new policy

Been there twice. The restaurant as well as the general service is excellent.

The showers were cold. The rooms had a lot of bugs in them. The breakfast was not good. The overall appearance of the resort was very poor. The water out of the towel was reddish brown Cost of drinks were very high

great resort

The best restaurant and waiter/waitress are so polite clean and good customer service

Our stay didn’t start well. We tried to contact the resort to say we would be checking in late, but no one answered at the number listed on Hotels.com. A Filipino friend was able to contact them through Facebook messenger. We learned they had no record of our reservation. I used the chat feature on Hotels.com app to find out what we should do. They were also unable to contact the property. I then spoke to the reservation support person who gave us some options. One was to pay the price of the reservation and they would book another place. I didn’t like this option because we couldn’t check the possible places because I only had my phone and I was busy chatting with the online support. We decided to go to the resort and see what we could work out. We were able to get the room we had booked at the price we wanted. The resort is understaffed, but the staff they do have is friendly and helpful. The place looks like it is still trying to recover from a major typhoon from a few years ago. Our first room was deluxe garden view. There were a few problems: no towels, tv remote didn’t work, the bathtub wouldn’t hold water because of a bad stopper, the bulb on the veranda was burnt out. We called the front desk and things were fixed quickly. The next day we moved to an ocean view room. It was much nicer and it turned out to be a free upgrade. The infinity pool is very nice. This could be a very good resort if the company has the resources to get everything fixed.

The property needs better customer service. I booked for my daughter who is currently on her summer vacation. She was with her cousins, so we booked additional rooms because the resort refused them to walk around or even check out the place. Even if they walk to the side of the swimming pool, someone will follow them and bring a piece of paper to try to collect payments. The resort collected other fees upon checkout, saying it was for an upgrade. Please stay away from this resort. They're ripped off. The resort itself is terrible—tiny swimming pool and bugs all over.