PonteFino Hotels

Hotels
Finding rooms for you...
7.2
/10
Pleasant
123 reviews

What Guests Say About Their Stay

BARTOLOME

10.0
/ 10
room was clean and cozy, staff was helpful, amenities was awesome. worth the price. -Bartman (San Diego)

Paul

10.0
/ 10
Very good and friendly Staff and service is very good. Lots of choice for breakfast and the hotel bake bread is very nice. good size rooms good value for money

NERISSA

10.0
/ 10
I like the lay out of the room . Quietness of the place. The staff were all attentive , efficient and very friendly
In the Area
See Map
Pastor Village, Gulod Labac, Gulod Labac, Batangas, Philippines, 4200

Main Facilities

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Swimming Pool
24-Hour Front Desk
WiFi
Elevator
Staying at PonteFino Hotels is a good choice when you are visiting Gulod Labac. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
Accommodation that enforces hygiene standards set by authorities of the countryLearn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around PonteFino Hotels

Pastor Village, Gulod Labac, Gulod Labac, Batangas, Philippines, 4200
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Lobby PonteFino Hotels
Lobby 2 PonteFino Hotels

Discover More About PonteFino Hotels

Discover the Comfort and Convenience of PonteFino Hotels in Batangas

Planning your next getaway to the Philippines and looking for a comfortable and well-located base? PonteFino Hotels in Batangas offers a delightful experience for travellers seeking a blend of relaxation and accessibility. Nestled in a region known for its rich history and natural beauty, PonteFino Hotels stands out as a premier choice for those wanting to explore the best of Batangas. Whether you're a solo adventurer, a couple on a romantic escape, or a family on holiday, PonteFino Hotels provides the amenities and service to make your stay memorable. Rates at PonteFino Hotels start from - per night. Don't forget to use the special promo code for new TRAVELOKA users to secure up to 8% off your booking!

Location and Transport Accessibility of PonteFino Hotels

PonteFino Hotels is situated in the vibrant city of Batangas, specifically in the Pastor Village, Gulod Labac, Gulod Labac, Batangas, Philippines, 4200. This prime location offers a perfect balance between serene surroundings and convenient access to the city's attractions. For those arriving from afar, the hotel is a manageable distance from major transport hubs, making it easy to navigate your way to your accommodation. The area around PonteFino Hotels is known for its friendly atmosphere, with local eateries and shops just a short stroll away, offering a taste of authentic Filipino life. It’s an ideal spot for travellers who appreciate being close to local culture while still having a peaceful retreat to return to.

Guest Facilities and Services at PonteFino Hotels

Guest facilities at PonteFino Hotels are designed to cater to the needs of modern travellers, ensuring a comfortable and hassle-free stay. You'll find essential amenities that are highly valued, such as reliable free Wi-Fi to keep you connected, and a helpful 24-hour front desk ready to assist with any queries. For those who enjoy starting their day with a good meal, the hotel often provides excellent breakfast options, including delicious coffee and a variety of local and international dishes, reminiscent of the strong café culture enjoyed by many Australians. Secure luggage storage is also available, giving you peace of mind as you explore. While specific operating hours and fees for all services are best confirmed directly, the general offerings at PonteFino Hotels are geared towards guest satisfaction and convenience.

Room Information and Stay Experience at PonteFino Hotels

The room types of PonteFino Hotels are thoughtfully appointed to ensure a restful and pleasant experience. Guests can expect clean, well-maintained rooms that provide a sanctuary after a day of exploration. The emphasis is on comfort, with a focus on quality bedding and effective climate control systems, ensuring a cool and comfortable environment regardless of the outside weather. Bathrooms are kept to a high standard of cleanliness, offering a refreshing space to prepare for your day or unwind in the evening. While specific room names and exact dimensions are not detailed here, the overall aim is to provide a comfortable and inviting atmosphere that meets the expectations of discerning travellers.

Recommended Nearby Dining and Cafes around PonteFino Hotels

Batangas boasts a rich culinary scene, and PonteFino Hotels is perfectly positioned to let you explore it. Within easy reach, you'll discover a variety of dining options, from casual local eateries serving up delicious Filipino specialties to charming cafes perfect for a morning coffee or a light lunch. Many of these spots offer a relaxed ambiance, much like the popular brunch spots found in Australian cities, where you can enjoy freshly brewed coffee and satisfying meals. Exploring the local food and coffee scene is a highlight of any visit, and PonteFino Hotels provides a convenient starting point for these gastronomic adventures.

Popular Attractions and Activities near PonteFino Hotels

Batangas is a province brimming with natural beauty and historical significance, offering a diverse range of activities for every type of traveller. Near PonteFino Hotels, you can explore: * **Taal Volcano:** An iconic stratovolcano offering breathtaking views and hiking opportunities. * **Anilao:** Renowned as a premier diving and snorkeling destination, famous for its rich marine biodiversity. * **Malabrigo Lighthouse:** A historic and picturesque lighthouse offering panoramic views of the coastline. * **Batangas City Hall:** A significant landmark showcasing local architecture and governance. * **SM City Batangas:** A modern shopping and entertainment complex for a dose of contemporary leisure. If you are looking for other activities around PonteFino Hotels, check out the best deals on Traveloka: Recommended activities in Batangas!

How to Get to PonteFino Hotels from the Airport

Navigating your journey from the airport to PonteFino Hotels is straightforward, with several convenient options available. For those arriving at the nearest major airport, you can opt for public metered taxis, which offer a direct route. Alternatively, rideshare services provide another accessible and often cost-effective way to reach your destination. For travellers who prefer a more structured approach, exploring the Airport transfer service options available through Traveloka can help you pre-book your transport, ensuring a smooth transition from the moment you land. Planning your PonteFino Hotels airport transfer in advance can save you time and hassle upon arrival.

Summary of Why You Should Choose PonteFino Hotels

PonteFino Hotels in Batangas offers a compelling combination of comfort, convenience, and excellent value, making it an ideal choice for Australian travellers. * **Prime Location:** Situated in a vibrant yet accessible part of Batangas, offering easy access to local attractions and amenities. * **Comfortable Accommodation:** Well-appointed rooms designed for relaxation, featuring essential amenities and climate control. * **Friendly Service:** A welcoming atmosphere with a 24-hour front desk ready to assist with your needs. * **Convenient Access:** Easy to reach from the airport and well-connected to explore the surrounding region. Ready to experience the best of Batangas? Check room availability at PonteFino Hotels and secure your perfect stay. Book PonteFino Hotels today and make your Philippine adventure unforgettable. For more options, you can also Book budget hotels in Batangas and Easily book domestic and international flights at low prices.

All facilities in PonteFino Hotels

Entertainment Facility PonteFino Hotels
Entertainment Facility
Functional Hall PonteFino Hotels
Functional Hall
Common Space PonteFino Hotels
Common Space
Lobby PonteFino Hotels
Lobby
Exterior PonteFino Hotels
Exterior

Hotel Services

  • Multilingual staff
  • 24-hour Receptionist
  • Wedding service
  • Concierge

Public Facilities

  • Smoke-free area
  • Coffee/tea in lobby
  • Elevator

Things to Do

  • Outdoor pool
  • Spa

General

  • Reception hall
  • Parking

Business Facilities

  • Business facilities
  • Conference rooms

Nearby Facilities

  • Gift shop
  • ATM/Banking

Family-friendly Facilities

  • Children pool

Food and Drinks

  • Breakfast

Connectivity

  • Free WiFi

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in PonteFino Hotels

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
14:00 - 00:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and debit cards; cash is not accepted
  • Safety features at this property include a fire extinguisher
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Not Allowed
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General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at PonteFino Hotels
164
Number of floors in PonteFino Hotels
4
Another facilities in PonteFino Hotels
Multilingual staff, 24-hour Receptionist, Wedding service, Concierge, Smoke-free area

Frequently asked questions about PonteFino Hotels

What are available facilities at PonteFino Hotels?
There are top facilites at PonteFino Hotels such as Swimming Pool, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at PonteFino Hotels?
The standard check-in time at PonteFino Hotels is starting from 14:00 - 00:00 while the latest check-out time is at Before 12:00
Does PonteFino Hotels provide breakfast?
Yes, PonteFino Hotels provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of PonteFino Hotels?
PonteFino Hotels has a 4.0-star rating.
How many floors does PonteFino Hotels have?
PonteFino Hotels has 4.
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PonteFino Hotels reviews and ratings

Overall Ratings & Reviews PonteFino Hotels

Traveloka (10)
Other sources (113)
7.2
Pleasant
From 113 reviews
Cleanliness

7.4

Room Comfort

7.4

Location

8.0

Service and Facilites

7.6

Sort by
Most Relevant
Preferences
See All

Traveller Reviews PonteFino Hotels

Number of reviews per page
20
40
Top reviews
Bart
icon-with Partner
with Partner
8.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

People working there are top notch great pool area some of the things there are a little tired and need some TLC
Ricardo B
icon-with Partner
with Partner
2.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Staff were helpful and courteous. Room was awful. We booked premium room, but the room was terrible. It did not look similar to the picture that was advertised. The 3rd floor carpeting in the corridor was stained with pet urine and smelled awful. The elevator was tight and looked like it needed maintaining. We found pet excrement in carpeting. The room smelled smoke in a non smoking room and smells pet urine. The curtains were black in color where the original color was suppose to be white and appeared moldy. The bathroom floor tiles were moldy. Bedsheets appeared clean. No telephone in the room but you are asked to communicate by WhatsApp or Viber. I communicated through WhatsApp about a change in room but no reply even after checkout. We had to finally go to reception the next day prior to checkout to ask for another room. After much discussions, we were given a new room in the 4th floor. The new room was updated and cleaner. No clothes iron nor hair dryer in the room. Buy when requested, staff were able to accommodate right away. Check in seemed to take a long time. Checkout was ok. Seems there is only 1 staff in the reception area and security had to find someone to help during checkout. Perhaps staffing should be managed better by management. Security in the front entrance was excellent. Staff were courteous and professional. Management need to maintain the rooms better. Would not come back.
Read More
Femia
6.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Room are not very clean, staff wre
rajesh
icon-Business
Business
2.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

It’s not good to rate as a 4 star rated Hotel.. The room was not clean, the lift and the walk area are too smelly. Not recommended for families to come and stay. For the price of the room the comfortness is absolutely unworthy.
BARTOLOME
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

room was clean and cozy, staff was helpful, amenities was awesome. worth the price. -Bartman (San Diego)
Paul
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 50 week(s) ago

Hotels.com verified review

Very good and friendly Staff and service is very good. Lots of choice for breakfast and the hotel bake bread is very nice. good size rooms good value for money
Enrico
icon-
6.0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

None.
Ingeborg
icon-Leisure
Leisure
10.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

Lovely pool, excellent service and delicious food
Paul
icon-with Partner
with Partner
10.0
/10
Reviewed 66 week(s) ago

Hotels.com verified review

Very friendly Staff and comfortable rooms and large bathrooms
Mildred
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 87 week(s) ago

Expedia Group verified review

We've stayed at this property several times and it's time for a renovation. Great location and in house was decent. And there two swimming pools.
Samuel
10.0
/10
Reviewed 89 week(s) ago

Expedia Group verified review

Im on the third floor room and the water flowing to the faucet is too slow.
Verified traveler
icon-Business
Business
2.0
/10
Reviewed 112 week(s) ago

Hotels.com verified review

The worst hotel experience I've ever had. I don't mind the rooms being old but they were not well maintained at all. When we got off the lift and we saw how stained the hallway carpet was, we got a bit worried. Then we got to our two rooms and saw mould in the bathrooms and on the shower curtains. My bedsheets were washed but they had bl00d stains on them. When we checked in, we were told that the pool is closed for renovation but we can use the executive one. No one had emailed us before the trip to advise about the pool closure, or the fact that there would be drilling starting at 7:30/8am each morning, including Saturday. On top of that there was a few days-long conference so in between the drilling we would wake up to someone talking on a microphone. This was a business trip and we were working until late at night so waking up before 8am to a drilling noise was incredibly frustrating. We wouldn't have stayed there if someone had advised us beforehand. The staff was pleasant and they changed the bedsheets and my shower curtain, but they refused to move us to another room. Never again.
Read More
Verified traveler
icon-Business
Business
2.0
/10
Reviewed 114 week(s) ago

Hotels.com verified review

The worst hotel experience I've ever had. I don't mind the rooms being old but they were not well maintained at all. When we got off the lift and we saw how stained the hallway carpet was, we got a bit worried. Then we got to our two rooms and saw mould in the bathrooms and on the shower curtains. My bedsheets were washed but they had blood stains on them. When we checked in, we were told that the pool is closed for renovation but we can use the executive one. No one had emailed us before the trip to advise about the pool closure, or the fact that there would be drilling starting at 7:30/8am each morning, including Saturday. On top of that there was a few days-long conference so in between the drilling we would wake up to someone talking on a microphone. This was a business trip and we were working until late at night so waking up before 8am to a drilling noise was incredibly frustrating. We wouldn't have stayed there if someone had advised us beforehand. The staff was pleasant and they changed the bedsheets and my shower curtain, but they refused to move us to another room. Never again.
Read More
Verified traveler
icon-Business
Business
2.0
/10
Reviewed 114 week(s) ago

Hotels.com verified review

The worst hotel experience I've ever had. Our rooms couldn't have been further from being premium - I don't mind them being old (80s/90s) but they were not well maintained at all. When we got off the lift and we saw how stained the hallway carpet was, we got a bit worried. Then we got to our two rooms and saw mould in the bathrooms and on the shower curtains. My bedsheets were washed but they had blood stains on them. When we checked in, we were told that the pool is closed for renovation but we can use the executive one. No one had emailed us before the trip to advise about the pool closure, or the fact that there would be drilling starting at 7:30/8am each morning, including Saturday. On top of that there was a few days-long conference so in between the drilling we would wake up to someone talking on a microphone. This was a business trip and we were working until late at night so waking up before 8am to a drilling noise was incredibly frustrating. We wouldn't have stayed there if someone had advised us beforehand. The staff was pleasant and they changed the bedsheets and my shower curtain, but they refused to move us to another room. Never again.
Read More
Verified traveler
icon-Business
Business
2.0
/10
Reviewed 114 week(s) ago

Hotels.com verified review

The worst hotel experience I've ever had. Our "premium" rooms couldn't have been further from being premium - I don't mind them being old (80s/90s) but they were not well maintained at all. When we got off the lift and we saw how stained the hallway carpet was, we got a bit worried. Then we got to our two rooms and saw mould in the bathrooms and on the shower curtains. My bedsheets were clean but they had blood stains on them. When we checked in, we were told that the pool is closed for renovation but we can use the executive one. No one had emailed us before the trip to advise about the pool closure, or the fact that there would be drilling starting at 7:30/8am each morning, including Saturday. On top of that there was a few days-long conference so in between the drilling we would wake up to someone talking on a microphone. This was a business trip and we were working until late at night so waking up before 8am to a drilling noise was incredibly frustrating. We wouldn't have stayed there if someone had advised us beforehand. The staff was pleasant and they changed the bedsheets and my shower curtain, but they refused to move us to another room. Hotels.com couldn't help with that either so we stayed until our original check-out date. Never again.
Read More
Kate
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 116 week(s) ago

Expedia Group verified review

Bfast buffet was poor choices and it’s expensive. Room is old and outdated. No cutlery or cooking utensils are not provided. Water bottles are limited supply. No phone to call reception why is that? Never been to a hotel that no phone for reception. Bed mattress are hard like a brick end up with bad back in the morning
Analiza
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 117 week(s) ago

Expedia Group verified review

Disappointing bfast buffet not worth the money too expensive selection and variety are poor. the rooms are outdated very tired looking and there’s no microwave.
Meynard
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 117 week(s) ago

Expedia Group verified review

The room need to be updated
Elisa
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 122 week(s) ago

Expedia Group verified review

Great customer service, great restaurant food assortment
David
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 126 week(s) ago

Expedia Group verified review

Newer executive suites are a nice addition since our last stay about 10 years ago
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 PonteFino Hotels

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews PonteFino Hotels

Traveloka (10)
Other sources (113)
7.2
Pleasant
From 113 reviews
Cleanliness

7.4

Room Comfort

7.4

Location

8.0

Service and Facilites

7.6

Sort by
Most Relevant
Preferences
See All

Traveller Reviews PonteFino Hotels

Number of reviews per page
20
40
Top reviews
Bart
icon-with Partner
with Partner
8.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

People working there are top notch great pool area some of the things there are a little tired and need some TLC
Ricardo B
icon-with Partner
with Partner
2.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Staff were helpful and courteous. Room was awful. We booked premium room, but the room was terrible. It did not look similar to the picture that was advertised. The 3rd floor carpeting in the corridor was stained with pet urine and smelled awful. The elevator was tight and looked like it needed maintaining. We found pet excrement in carpeting. The room smelled smoke in a non smoking room and smells pet urine. The curtains were black in color where the original color was suppose to be white and appeared moldy. The bathroom floor tiles were moldy. Bedsheets appeared clean. No telephone in the room but you are asked to communicate by WhatsApp or Viber. I communicated through WhatsApp about a change in room but no reply even after checkout. We had to finally go to reception the next day prior to checkout to ask for another room. After much discussions, we were given a new room in the 4th floor. The new room was updated and cleaner. No clothes iron nor hair dryer in the room. Buy when requested, staff were able to accommodate right away. Check in seemed to take a long time. Checkout was ok. Seems there is only 1 staff in the reception area and security had to find someone to help during checkout. Perhaps staffing should be managed better by management. Security in the front entrance was excellent. Staff were courteous and professional. Management need to maintain the rooms better. Would not come back.
Read More
Femia
6.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Room are not very clean, staff wre
rajesh
icon-Business
Business
2.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

It’s not good to rate as a 4 star rated Hotel.. The room was not clean, the lift and the walk area are too smelly. Not recommended for families to come and stay. For the price of the room the comfortness is absolutely unworthy.
BARTOLOME
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

room was clean and cozy, staff was helpful, amenities was awesome. worth the price. -Bartman (San Diego)
Paul
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 50 week(s) ago

Hotels.com verified review

Very good and friendly Staff and service is very good. Lots of choice for breakfast and the hotel bake bread is very nice. good size rooms good value for money
Enrico
icon-
6.0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

None.
Ingeborg
icon-Leisure
Leisure
10.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

Lovely pool, excellent service and delicious food
Paul
icon-with Partner
with Partner
10.0
/10
Reviewed 66 week(s) ago

Hotels.com verified review

Very friendly Staff and comfortable rooms and large bathrooms
Mildred
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 87 week(s) ago

Expedia Group verified review

We've stayed at this property several times and it's time for a renovation. Great location and in house was decent. And there two swimming pools.
Samuel
10.0
/10
Reviewed 89 week(s) ago

Expedia Group verified review

Im on the third floor room and the water flowing to the faucet is too slow.
Verified traveler
icon-Business
Business
2.0
/10
Reviewed 112 week(s) ago

Hotels.com verified review

The worst hotel experience I've ever had. I don't mind the rooms being old but they were not well maintained at all. When we got off the lift and we saw how stained the hallway carpet was, we got a bit worried. Then we got to our two rooms and saw mould in the bathrooms and on the shower curtains. My bedsheets were washed but they had bl00d stains on them. When we checked in, we were told that the pool is closed for renovation but we can use the executive one. No one had emailed us before the trip to advise about the pool closure, or the fact that there would be drilling starting at 7:30/8am each morning, including Saturday. On top of that there was a few days-long conference so in between the drilling we would wake up to someone talking on a microphone. This was a business trip and we were working until late at night so waking up before 8am to a drilling noise was incredibly frustrating. We wouldn't have stayed there if someone had advised us beforehand. The staff was pleasant and they changed the bedsheets and my shower curtain, but they refused to move us to another room. Never again.
Read More
Verified traveler
icon-Business
Business
2.0
/10
Reviewed 114 week(s) ago

Hotels.com verified review

The worst hotel experience I've ever had. I don't mind the rooms being old but they were not well maintained at all. When we got off the lift and we saw how stained the hallway carpet was, we got a bit worried. Then we got to our two rooms and saw mould in the bathrooms and on the shower curtains. My bedsheets were washed but they had blood stains on them. When we checked in, we were told that the pool is closed for renovation but we can use the executive one. No one had emailed us before the trip to advise about the pool closure, or the fact that there would be drilling starting at 7:30/8am each morning, including Saturday. On top of that there was a few days-long conference so in between the drilling we would wake up to someone talking on a microphone. This was a business trip and we were working until late at night so waking up before 8am to a drilling noise was incredibly frustrating. We wouldn't have stayed there if someone had advised us beforehand. The staff was pleasant and they changed the bedsheets and my shower curtain, but they refused to move us to another room. Never again.
Read More
Verified traveler
icon-Business
Business
2.0
/10
Reviewed 114 week(s) ago

Hotels.com verified review

The worst hotel experience I've ever had. Our rooms couldn't have been further from being premium - I don't mind them being old (80s/90s) but they were not well maintained at all. When we got off the lift and we saw how stained the hallway carpet was, we got a bit worried. Then we got to our two rooms and saw mould in the bathrooms and on the shower curtains. My bedsheets were washed but they had blood stains on them. When we checked in, we were told that the pool is closed for renovation but we can use the executive one. No one had emailed us before the trip to advise about the pool closure, or the fact that there would be drilling starting at 7:30/8am each morning, including Saturday. On top of that there was a few days-long conference so in between the drilling we would wake up to someone talking on a microphone. This was a business trip and we were working until late at night so waking up before 8am to a drilling noise was incredibly frustrating. We wouldn't have stayed there if someone had advised us beforehand. The staff was pleasant and they changed the bedsheets and my shower curtain, but they refused to move us to another room. Never again.
Read More
Verified traveler
icon-Business
Business
2.0
/10
Reviewed 114 week(s) ago

Hotels.com verified review

The worst hotel experience I've ever had. Our "premium" rooms couldn't have been further from being premium - I don't mind them being old (80s/90s) but they were not well maintained at all. When we got off the lift and we saw how stained the hallway carpet was, we got a bit worried. Then we got to our two rooms and saw mould in the bathrooms and on the shower curtains. My bedsheets were clean but they had blood stains on them. When we checked in, we were told that the pool is closed for renovation but we can use the executive one. No one had emailed us before the trip to advise about the pool closure, or the fact that there would be drilling starting at 7:30/8am each morning, including Saturday. On top of that there was a few days-long conference so in between the drilling we would wake up to someone talking on a microphone. This was a business trip and we were working until late at night so waking up before 8am to a drilling noise was incredibly frustrating. We wouldn't have stayed there if someone had advised us beforehand. The staff was pleasant and they changed the bedsheets and my shower curtain, but they refused to move us to another room. Hotels.com couldn't help with that either so we stayed until our original check-out date. Never again.
Read More
Kate
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 116 week(s) ago

Expedia Group verified review

Bfast buffet was poor choices and it’s expensive. Room is old and outdated. No cutlery or cooking utensils are not provided. Water bottles are limited supply. No phone to call reception why is that? Never been to a hotel that no phone for reception. Bed mattress are hard like a brick end up with bad back in the morning
Analiza
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 117 week(s) ago

Expedia Group verified review

Disappointing bfast buffet not worth the money too expensive selection and variety are poor. the rooms are outdated very tired looking and there’s no microwave.
Meynard
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 117 week(s) ago

Expedia Group verified review

The room need to be updated
Elisa
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 122 week(s) ago

Expedia Group verified review

Great customer service, great restaurant food assortment
David
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 126 week(s) ago

Expedia Group verified review

Newer executive suites are a nice addition since our last stay about 10 years ago
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