PonteFino Hotels

Hotels
7.1
/10
Pleasant
118 reviews

What Guests Say About Their Stay

BARTOLOME

10.0
/ 10
room was clean and cozy, staff was helpful, amenities was awesome. worth the price. -Bartman (San Diego)

Paul

10.0
/ 10
Very good and friendly Staff and service is very good. Lots of choice for breakfast and the hotel bake bread is very nice. good size rooms good value for money

NERISSA

10.0
/ 10
I like the lay out of the room . Quietness of the place. The staff were all attentive , efficient and very friendly
In the Area
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Pastor Village, Gulod Labac, Gulod Labac, Batangas, Philippines, 4200

Main Facilities

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Swimming Pool
24-Hour Front Desk
WiFi
Elevator
Staying at PonteFino Hotels is a good choice when you are visiting Gulod Labac. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
Accommodation that enforces hygiene standards set by authorities of the countryLearn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around PonteFino Hotels

Pastor Village, Gulod Labac, Gulod Labac, Batangas, Philippines, 4200
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Discover More About PonteFino Hotels

Discover PonteFino Hotels: Your Gateway to Batangas Bliss

Welcome to PonteFino Hotels, a premier destination offering a delightful blend of comfort, style, and authentic Filipino hospitality. Nestled in the heart of Batangas, Philippines, PonteFino Hotels provides an unforgettable experience for both leisure and business travellers seeking a serene escape with easy access to local attractions. Whether you're planning a romantic getaway, a family vacation, or a productive business trip, PonteFino Hotels promises a memorable stay with its exceptional service and world-class amenities. Room rates at PonteFino Hotels start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

PonteFino Hotels Location

PonteFino Hotels is conveniently situated in Batangas City, a vibrant urban centre known for its rich history and burgeoning economic activity. Located at Pastor Village, Gulod Labac, Gulod Labac, Batangas, Philippines, 4200, the hotel offers a prime position that balances accessibility with tranquility. It's approximately a 2-hour drive from the Ninoy Aquino International Airport (NAIA) in Manila, making it a feasible destination for those arriving internationally or from other parts of the Philippines. The hotel's location provides a peaceful retreat away from the hustle and bustle, yet it remains close enough to key areas for exploration and convenience. Imagine stepping out and finding yourself amidst a developing urban landscape, with easy access to local eateries and essential services, all while enjoying the serene atmosphere that PonteFino Hotels cultivates.

PonteFino Hotels Facilities & Services

Facilities for guests at PonteFino Hotels are designed to cater to every need, ensuring a comfortable and enjoyable stay.
  • A sparkling swimming pool, perfect for a refreshing dip or lounging under the sun. Operating hours are from 8:00 AM to 8:00 PM, with no additional fees.
  • A well-equipped fitness centre, available from 6:00 AM to 10:00 PM, allowing guests to maintain their workout routine. Access is complimentary.
  • On-site parking is available for guests, offering secure and convenient options for those travelling by car. This service is complimentary.
  • Complimentary Wi-Fi is accessible throughout the hotel, keeping you connected during your stay.
  • A business centre is available for guests needing to catch up on work or prepare for meetings. Operating hours are from 9:00 AM to 6:00 PM, with potential charges for printing services.
  • Room service is available to cater to your dining needs in the comfort of your room.

PonteFino Hotels Room Types

Discover a range of thoughtfully appointed accommodations designed to suit every traveller's preference. The room types of PonteFino Hotels offer comfort and style, ensuring a restful night's sleep.
  • Deluxe Room:

    These well-appointed rooms offer a comfortable space with modern amenities. Available in non-smoking. Some rooms may feature a bathtub.
  • Executive Room:

    Offering enhanced space and amenities, these rooms are ideal for business travellers or those seeking a little extra comfort. Available in non-smoking. Some rooms may feature a bathtub.
  • Suite:

    For a truly luxurious experience, our suites provide spacious living areas and premium furnishings. Available in non-smoking. Suites typically include a bathtub.
  • Family Room:

    Designed to accommodate families, these rooms offer ample space and convenient sleeping arrangements. Available in non-smoking.
All rooms at PonteFino Hotels are strictly non-smoking. While there are no specific pet-friendly rooms, guests travelling with pets should contact the hotel directly to inquire about potential arrangements and any associated cleaning fees, which would be communicated in Australian Dollars (AUD) if applicable.

PonteFino Hotels Dining & Restaurants

Savour a culinary journey at PonteFino Hotels, where exquisite flavours and a welcoming ambiance await.
  • The Veranda Restaurant:

    Enjoy a delightful breakfast buffet featuring a mix of local and international dishes. For lunch and dinner, the restaurant offers a menu of Filipino and Western favourites. Estimated price per person for dinner is around AUD $25-40. Operating hours: Breakfast 6:00 AM - 10:00 AM, Lunch 12:00 PM - 2:00 PM, Dinner 6:00 PM - 10:00 PM.
  • The Lounge:

    A perfect spot to unwind with a selection of beverages and light snacks. Ideal for casual meetings or relaxing after a day of exploring. Operating hours: 10:00 AM - 11:00 PM.

PonteFino Hotels Nearby Attractions and Activities

Explore the rich culture and natural beauty surrounding PonteFino Hotels.
  • Mount Malarayat Golf and Country Club:

    A premier destination for golf enthusiasts, offering challenging courses and stunning views.
  • SM City Batangas:

    A large shopping mall providing a wide array of retail, dining, and entertainment options.
  • San Sebastian Cathedral:

    A historic and architecturally significant church, offering a glimpse into the region's religious heritage.
  • Talisay Beach:

    A popular spot for relaxation and water activities, offering a refreshing escape by the sea.
  • Taal Volcano:

    While a bit further afield, this iconic volcano is a must-see for its natural grandeur and the unique experience of visiting its crater lake.
If you are looking for other activities around PonteFino Hotels, check out the best deals on Traveloka: Recommended activities in Batangas City!

How to Get to PonteFino Hotels from the Airport

Navigating your journey to PonteFino Hotels is straightforward, with several convenient options available. The airport transfer service of PonteFino Hotels ensures a smooth transition from your arrival. Here's how to get to PonteFino Hotels:
  • Private Car Service/Hotel Transfer:

    The most convenient option is to arrange a private car service directly through PonteFino Hotels. This service offers a comfortable and direct transfer from Ninoy Aquino International Airport (NAIA) to the hotel. Estimated cost: AUD $80-120, depending on vehicle type and current rates.
  • Taxi:

    Metered airport taxis are readily available at NAIA. This is a reliable option for a direct journey. Estimated cost: AUD $60-90, subject to traffic conditions.
  • Ride-hailing Service:

    You can book a ride-hailing service through your smartphone for a convenient and often cost-effective transfer. Estimated cost: AUD $50-80, depending on demand and traffic.
  • Bus and Jeepney Combination:

    For the more adventurous and budget-conscious traveller, you can take a bus from NAIA to Batangas City, and then a local jeepney or tricycle to the hotel. This option requires multiple transfers and is more time-consuming. Estimated cost: AUD $10-20.
For seamless travel, consider booking airport transfer services in advance.

Summary of Why You Should Choose to Stay at PonteFino Hotels

PonteFino Hotels stands out as an exceptional choice for your Batangas visit, offering a perfect blend of comfort, convenience, and local charm.
  • Prime Location:

    Enjoy easy access to key attractions and city amenities while residing in a peaceful setting.
  • Comfortable Accommodations:

    A variety of well-appointed rooms and suites cater to diverse needs, ensuring a restful stay.
  • Excellent Facilities:

    From a refreshing swimming pool to a fitness centre, PonteFino Hotels provides amenities to enhance your experience.
  • Attentive Service:

    Experience warm Filipino hospitality with dedicated staff ready to assist you.
  • Dining Delights:

    Savour delicious local and international cuisine at the on-site restaurants.
Discover the best Room availability at PonteFino Hotels and start planning your dream getaway. Booking PonteFino Hotels is simple and rewarding. Book budget hotels in Batangas and experience the best of what this beautiful region has to offer. Easily book domestic and international flights at low prices to complement your hotel stay.

All facilities in PonteFino Hotels

Bar, Cafe and Lounge PonteFino Hotels
Bar, Cafe and Lounge
Swimming Pool PonteFino Hotels
Swimming Pool
Fitness Center PonteFino Hotels
Fitness Center
Functional Hall PonteFino Hotels
Functional Hall
Common Space PonteFino Hotels
Common Space

Hotel Services

  • Multilingual staff
  • 24-hour Receptionist
  • Wedding service
  • Concierge

Public Facilities

  • Smoke-free area
  • Coffee/tea in lobby
  • Elevator

Things to Do

  • Outdoor pool
  • Spa

General

  • Reception hall
  • Parking

Business Facilities

  • Business facilities
  • Conference rooms

Nearby Facilities

  • Gift shop
  • ATM/Banking

Family-friendly Facilities

  • Children pool

Food and Drinks

  • Breakfast

Connectivity

  • Free WiFi

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in PonteFino Hotels

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
14:00 - 00:00
Check-out:
Before 12:00

Pets

Service Animals Not Allowed

Additional Policy

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: PHP 2000 per night
  • New Year's Eve (December 31) Gala Dinner per adult: PHP 3080
  • New Year's Eve (December 31) Gala Dinner per child: PHP 1540 (from 6 to 11 years old)

We have included all charges provided to us by the property.

Professional property host/manager, No cribs (infant beds) available
  • Fee for buffet breakfast: approximately PHP 850 per person
  • Pet fee: PHP 1500 per pet, per night
  • Rollaway bed fee: PHP 1000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at PonteFino Hotels
164
Number of floors in PonteFino Hotels
4
Another facilities in PonteFino Hotels
Multilingual staff, 24-hour Receptionist, Wedding service, Concierge, Smoke-free area

Frequently asked questions about PonteFino Hotels

What are available facilities at PonteFino Hotels?
There are top facilites at PonteFino Hotels such as Swimming Pool, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at PonteFino Hotels?
The standard check-in time at PonteFino Hotels is starting from 14:00 - 00:00 while the latest check-out time is at Before 12:00
Does PonteFino Hotels provide breakfast?
Yes, PonteFino Hotels provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of PonteFino Hotels?
PonteFino Hotels has a 4.0-star rating.
How many floors does PonteFino Hotels have?
PonteFino Hotels has 4.
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PonteFino Hotels reviews and ratings

Overall Ratings & Reviews PonteFino Hotels

Traveloka (10)
Other sources (108)
7.0
Pleasant
From 108 reviews
Cleanliness

7.4

Room Comfort

7.4

Location

8.0

Service and Facilites

7.6

Sort by
Most Relevant
Preferences
See All

Traveller Reviews PonteFino Hotels

Number of reviews per page
20
40
Top reviews
Ricardo B
icon-with Partner
with Partner
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Staff were helpful and courteous. Room was awful. We booked premium room, but the room was terrible. It did not look similar to the picture that was advertised. The 3rd floor carpeting in the corridor was stained with pet urine and smelled awful. The elevator was tight and looked like it needed maintaining. We found pet excrement in carpeting. The room smelled smoke in a non smoking room and smells pet urine. The curtains were black in color where the original color was suppose to be white and appeared moldy. The bathroom floor tiles were moldy. Bedsheets appeared clean. No telephone in the room but you are asked to communicate by WhatsApp or Viber. I communicated through WhatsApp about a change in room but no reply even after checkout. We had to finally go to reception the next day prior to checkout to ask for another room. After much discussions, we were given a new room in the 4th floor. The new room was updated and cleaner. No clothes iron nor hair dryer in the room. Buy when requested, staff were able to accommodate right away. Check in seemed to take a long time. Checkout was ok. Seems there is only 1 staff in the reception area and security had to find someone to help during checkout. Perhaps staffing should be managed better by management. Security in the front entrance was excellent. Staff were courteous and professional. Management need to maintain the rooms better. Would not come back.
Read More
Femia
6.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Room are not very clean, staff wre
rajesh
icon-Business
Business
2.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

It’s not good to rate as a 4 star rated Hotel.. The room was not clean, the lift and the walk area are too smelly. Not recommended for families to come and stay. For the price of the room the comfortness is absolutely unworthy.
BARTOLOME
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

room was clean and cozy, staff was helpful, amenities was awesome. worth the price. -Bartman (San Diego)
Paul
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 37 week(s) ago

Hotels.com verified review

Very good and friendly Staff and service is very good. Lots of choice for breakfast and the hotel bake bread is very nice. good size rooms good value for money
Enrico
icon-
6.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

None.
Ingeborg
icon-Leisure
Leisure
10.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

Lovely pool, excellent service and delicious food
Paul
icon-with Partner
with Partner
10.0
/10
Reviewed 53 week(s) ago

Hotels.com verified review

Very friendly Staff and comfortable rooms and large bathrooms
Mildred
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 74 week(s) ago

Expedia Group verified review

We've stayed at this property several times and it's time for a renovation. Great location and in house was decent. And there two swimming pools.
Samuel
10.0
/10
Reviewed 76 week(s) ago

Expedia Group verified review

Im on the third floor room and the water flowing to the faucet is too slow.
Verified traveler
icon-Business
Business
2.0
/10
Reviewed 99 week(s) ago

Hotels.com verified review

The worst hotel experience I've ever had. I don't mind the rooms being old but they were not well maintained at all. When we got off the lift and we saw how stained the hallway carpet was, we got a bit worried. Then we got to our two rooms and saw mould in the bathrooms and on the shower curtains. My bedsheets were washed but they had bl00d stains on them. When we checked in, we were told that the pool is closed for renovation but we can use the executive one. No one had emailed us before the trip to advise about the pool closure, or the fact that there would be drilling starting at 7:30/8am each morning, including Saturday. On top of that there was a few days-long conference so in between the drilling we would wake up to someone talking on a microphone. This was a business trip and we were working until late at night so waking up before 8am to a drilling noise was incredibly frustrating. We wouldn't have stayed there if someone had advised us beforehand. The staff was pleasant and they changed the bedsheets and my shower curtain, but they refused to move us to another room. Never again.
Read More
Verified traveler
icon-Business
Business
2.0
/10
Reviewed 101 week(s) ago

Hotels.com verified review

The worst hotel experience I've ever had. I don't mind the rooms being old but they were not well maintained at all. When we got off the lift and we saw how stained the hallway carpet was, we got a bit worried. Then we got to our two rooms and saw mould in the bathrooms and on the shower curtains. My bedsheets were washed but they had blood stains on them. When we checked in, we were told that the pool is closed for renovation but we can use the executive one. No one had emailed us before the trip to advise about the pool closure, or the fact that there would be drilling starting at 7:30/8am each morning, including Saturday. On top of that there was a few days-long conference so in between the drilling we would wake up to someone talking on a microphone. This was a business trip and we were working until late at night so waking up before 8am to a drilling noise was incredibly frustrating. We wouldn't have stayed there if someone had advised us beforehand. The staff was pleasant and they changed the bedsheets and my shower curtain, but they refused to move us to another room. Never again.
Read More
Verified traveler
icon-Business
Business
2.0
/10
Reviewed 101 week(s) ago

Hotels.com verified review

The worst hotel experience I've ever had. Our rooms couldn't have been further from being premium - I don't mind them being old (80s/90s) but they were not well maintained at all. When we got off the lift and we saw how stained the hallway carpet was, we got a bit worried. Then we got to our two rooms and saw mould in the bathrooms and on the shower curtains. My bedsheets were washed but they had blood stains on them. When we checked in, we were told that the pool is closed for renovation but we can use the executive one. No one had emailed us before the trip to advise about the pool closure, or the fact that there would be drilling starting at 7:30/8am each morning, including Saturday. On top of that there was a few days-long conference so in between the drilling we would wake up to someone talking on a microphone. This was a business trip and we were working until late at night so waking up before 8am to a drilling noise was incredibly frustrating. We wouldn't have stayed there if someone had advised us beforehand. The staff was pleasant and they changed the bedsheets and my shower curtain, but they refused to move us to another room. Never again.
Read More
Verified traveler
icon-Business
Business
2.0
/10
Reviewed 101 week(s) ago

Hotels.com verified review

The worst hotel experience I've ever had. Our "premium" rooms couldn't have been further from being premium - I don't mind them being old (80s/90s) but they were not well maintained at all. When we got off the lift and we saw how stained the hallway carpet was, we got a bit worried. Then we got to our two rooms and saw mould in the bathrooms and on the shower curtains. My bedsheets were clean but they had blood stains on them. When we checked in, we were told that the pool is closed for renovation but we can use the executive one. No one had emailed us before the trip to advise about the pool closure, or the fact that there would be drilling starting at 7:30/8am each morning, including Saturday. On top of that there was a few days-long conference so in between the drilling we would wake up to someone talking on a microphone. This was a business trip and we were working until late at night so waking up before 8am to a drilling noise was incredibly frustrating. We wouldn't have stayed there if someone had advised us beforehand. The staff was pleasant and they changed the bedsheets and my shower curtain, but they refused to move us to another room. Hotels.com couldn't help with that either so we stayed until our original check-out date. Never again.
Read More
Kate
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 103 week(s) ago

Expedia Group verified review

Bfast buffet was poor choices and it’s expensive. Room is old and outdated. No cutlery or cooking utensils are not provided. Water bottles are limited supply. No phone to call reception why is that? Never been to a hotel that no phone for reception. Bed mattress are hard like a brick end up with bad back in the morning
Analiza
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 104 week(s) ago

Expedia Group verified review

Disappointing bfast buffet not worth the money too expensive selection and variety are poor. the rooms are outdated very tired looking and there’s no microwave.
Meynard
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 104 week(s) ago

Expedia Group verified review

The room need to be updated
Elisa
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 109 week(s) ago

Expedia Group verified review

Great customer service, great restaurant food assortment
David
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 113 week(s) ago

Expedia Group verified review

Newer executive suites are a nice addition since our last stay about 10 years ago
Lynn
icon-Leisure with Friends
Leisure with Friends
2.0
/10
Reviewed 119 week(s) ago

Expedia Group verified review

The bathroom is old and filty.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews PonteFino Hotels

Traveloka (10)
Other sources (108)
7.0
Pleasant
From 108 reviews
Cleanliness

7.4

Room Comfort

7.4

Location

8.0

Service and Facilites

7.6

Sort by
Most Relevant
Preferences
See All

Traveller Reviews PonteFino Hotels

Number of reviews per page
20
40
Top reviews
Ricardo B
icon-with Partner
with Partner
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Staff were helpful and courteous. Room was awful. We booked premium room, but the room was terrible. It did not look similar to the picture that was advertised. The 3rd floor carpeting in the corridor was stained with pet urine and smelled awful. The elevator was tight and looked like it needed maintaining. We found pet excrement in carpeting. The room smelled smoke in a non smoking room and smells pet urine. The curtains were black in color where the original color was suppose to be white and appeared moldy. The bathroom floor tiles were moldy. Bedsheets appeared clean. No telephone in the room but you are asked to communicate by WhatsApp or Viber. I communicated through WhatsApp about a change in room but no reply even after checkout. We had to finally go to reception the next day prior to checkout to ask for another room. After much discussions, we were given a new room in the 4th floor. The new room was updated and cleaner. No clothes iron nor hair dryer in the room. Buy when requested, staff were able to accommodate right away. Check in seemed to take a long time. Checkout was ok. Seems there is only 1 staff in the reception area and security had to find someone to help during checkout. Perhaps staffing should be managed better by management. Security in the front entrance was excellent. Staff were courteous and professional. Management need to maintain the rooms better. Would not come back.
Read More
Femia
6.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Room are not very clean, staff wre
rajesh
icon-Business
Business
2.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

It’s not good to rate as a 4 star rated Hotel.. The room was not clean, the lift and the walk area are too smelly. Not recommended for families to come and stay. For the price of the room the comfortness is absolutely unworthy.
BARTOLOME
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

room was clean and cozy, staff was helpful, amenities was awesome. worth the price. -Bartman (San Diego)
Paul
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 37 week(s) ago

Hotels.com verified review

Very good and friendly Staff and service is very good. Lots of choice for breakfast and the hotel bake bread is very nice. good size rooms good value for money
Enrico
icon-
6.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

None.
Ingeborg
icon-Leisure
Leisure
10.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

Lovely pool, excellent service and delicious food
Paul
icon-with Partner
with Partner
10.0
/10
Reviewed 53 week(s) ago

Hotels.com verified review

Very friendly Staff and comfortable rooms and large bathrooms
Mildred
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 74 week(s) ago

Expedia Group verified review

We've stayed at this property several times and it's time for a renovation. Great location and in house was decent. And there two swimming pools.
Samuel
10.0
/10
Reviewed 76 week(s) ago

Expedia Group verified review

Im on the third floor room and the water flowing to the faucet is too slow.
Verified traveler
icon-Business
Business
2.0
/10
Reviewed 99 week(s) ago

Hotels.com verified review

The worst hotel experience I've ever had. I don't mind the rooms being old but they were not well maintained at all. When we got off the lift and we saw how stained the hallway carpet was, we got a bit worried. Then we got to our two rooms and saw mould in the bathrooms and on the shower curtains. My bedsheets were washed but they had bl00d stains on them. When we checked in, we were told that the pool is closed for renovation but we can use the executive one. No one had emailed us before the trip to advise about the pool closure, or the fact that there would be drilling starting at 7:30/8am each morning, including Saturday. On top of that there was a few days-long conference so in between the drilling we would wake up to someone talking on a microphone. This was a business trip and we were working until late at night so waking up before 8am to a drilling noise was incredibly frustrating. We wouldn't have stayed there if someone had advised us beforehand. The staff was pleasant and they changed the bedsheets and my shower curtain, but they refused to move us to another room. Never again.
Read More
Verified traveler
icon-Business
Business
2.0
/10
Reviewed 101 week(s) ago

Hotels.com verified review

The worst hotel experience I've ever had. I don't mind the rooms being old but they were not well maintained at all. When we got off the lift and we saw how stained the hallway carpet was, we got a bit worried. Then we got to our two rooms and saw mould in the bathrooms and on the shower curtains. My bedsheets were washed but they had blood stains on them. When we checked in, we were told that the pool is closed for renovation but we can use the executive one. No one had emailed us before the trip to advise about the pool closure, or the fact that there would be drilling starting at 7:30/8am each morning, including Saturday. On top of that there was a few days-long conference so in between the drilling we would wake up to someone talking on a microphone. This was a business trip and we were working until late at night so waking up before 8am to a drilling noise was incredibly frustrating. We wouldn't have stayed there if someone had advised us beforehand. The staff was pleasant and they changed the bedsheets and my shower curtain, but they refused to move us to another room. Never again.
Read More
Verified traveler
icon-Business
Business
2.0
/10
Reviewed 101 week(s) ago

Hotels.com verified review

The worst hotel experience I've ever had. Our rooms couldn't have been further from being premium - I don't mind them being old (80s/90s) but they were not well maintained at all. When we got off the lift and we saw how stained the hallway carpet was, we got a bit worried. Then we got to our two rooms and saw mould in the bathrooms and on the shower curtains. My bedsheets were washed but they had blood stains on them. When we checked in, we were told that the pool is closed for renovation but we can use the executive one. No one had emailed us before the trip to advise about the pool closure, or the fact that there would be drilling starting at 7:30/8am each morning, including Saturday. On top of that there was a few days-long conference so in between the drilling we would wake up to someone talking on a microphone. This was a business trip and we were working until late at night so waking up before 8am to a drilling noise was incredibly frustrating. We wouldn't have stayed there if someone had advised us beforehand. The staff was pleasant and they changed the bedsheets and my shower curtain, but they refused to move us to another room. Never again.
Read More
Verified traveler
icon-Business
Business
2.0
/10
Reviewed 101 week(s) ago

Hotels.com verified review

The worst hotel experience I've ever had. Our "premium" rooms couldn't have been further from being premium - I don't mind them being old (80s/90s) but they were not well maintained at all. When we got off the lift and we saw how stained the hallway carpet was, we got a bit worried. Then we got to our two rooms and saw mould in the bathrooms and on the shower curtains. My bedsheets were clean but they had blood stains on them. When we checked in, we were told that the pool is closed for renovation but we can use the executive one. No one had emailed us before the trip to advise about the pool closure, or the fact that there would be drilling starting at 7:30/8am each morning, including Saturday. On top of that there was a few days-long conference so in between the drilling we would wake up to someone talking on a microphone. This was a business trip and we were working until late at night so waking up before 8am to a drilling noise was incredibly frustrating. We wouldn't have stayed there if someone had advised us beforehand. The staff was pleasant and they changed the bedsheets and my shower curtain, but they refused to move us to another room. Hotels.com couldn't help with that either so we stayed until our original check-out date. Never again.
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Kate
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 103 week(s) ago

Expedia Group verified review

Bfast buffet was poor choices and it’s expensive. Room is old and outdated. No cutlery or cooking utensils are not provided. Water bottles are limited supply. No phone to call reception why is that? Never been to a hotel that no phone for reception. Bed mattress are hard like a brick end up with bad back in the morning
Analiza
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 104 week(s) ago

Expedia Group verified review

Disappointing bfast buffet not worth the money too expensive selection and variety are poor. the rooms are outdated very tired looking and there’s no microwave.
Meynard
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 104 week(s) ago

Expedia Group verified review

The room need to be updated
Elisa
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 109 week(s) ago

Expedia Group verified review

Great customer service, great restaurant food assortment
David
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 113 week(s) ago

Expedia Group verified review

Newer executive suites are a nice addition since our last stay about 10 years ago
Lynn
icon-Leisure with Friends
Leisure with Friends
2.0
/10
Reviewed 119 week(s) ago

Expedia Group verified review

The bathroom is old and filty.
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