Shaw Residenza Suites

room was spacious. small cockroaches in the room. you only get coffee the 1st day. we stayed 5 night and when we renewed 1 night and requested coffee, they had to call the owner to authorize it. Location is good. people next door leave doors open while cooking.

Excellent location; very attentive receptionists; bathroom shower water was strong and awesome and loved the daily housekeeping room cleaning and daily change of towels. Overall, they did a great job!

My stay at this property was a good experience. ..check in went well loved the up stairs bedroom. ..two bathrooms..kitchen so your able to cook...there are a few restaurants around the area..even a pure gold across the street. Only downside is the hallways witch are not very lite...light suppose to come on as you walking. .they need to work on that..but overall clean place..I would stay here again. .

Shaw Residenza was close to various restaurants and malls and it was easy to get a GRAB, Taxi, or Jeepney to places on Shaw Blvd. The hotel also had two complete bathrooms, a kitchen sink, water pot to heat water, a hot plate with pots and pans, a refrigerator, and a microwave. The sofas and beds were clean and comfortable but only the showers had hot water. If we needed hot water at the kitchen sink we had to either bring it from the shower, or heat it on the hot plate or water pot. Drinkable water was provided in a blue 20 liter plastic jug that was sealed in a plastic wrap and placed on the sink counter. Very small cockroaches were seen in the bathroom. Shaw Boulevard is very busy and the traffic noise even on the 14th floor was constantly heard. The pool was clean though rather small. Still perfect for the kids. Housekeeping was very attentive and arrived at the same time each day. Management was very strict about the number of guests we could bring to our room and requested they depart by 10 pm, or incur an overnight surcharge. Upon check in, the hotel agents wanted to charge a higher deposit than had been agreed upon in email correspondence prior to our arrival. I directed them to read the emails, which they retrieved quickly from their computer. Once they re read them they honored the original deposit. They also refunded it when we checked out.

It was a good experience. The property was spacious and affordable.

nice frienly staff

Good well sized Two bed apartment sensibility priced

Hotel is in a great location walking distance to all the malls...the room was clean and comfortable with beautiful views of the ortigas skyline...but the hotel feels like it’s on its last leg... run down ... elevator broken and working ones very slow. I had no hot water so they fixed that... the internet is terrible if it works... I had stayed here 5 years ago and the gym was new. Since then it’s not been maintained...still got a good workout in.

I liked it a lot. Staff was very friendly. Very clean room. They will clean the room at the time you request. Across the street from the market and restaurants. And close to 2 small malls. I would stay there again.

This is my second time staying at this location. Enjoyed it immensely. Good clean rooms, spacious living area. An extremely good location. Lots of places to eat with several minutes walking distance. A grocery market directly across the street from the hotel. A very short taxi ride or jeepney ride to the nearest shopping malls. Friendly staff. Would highly recommend this hotel to friends or anyone visiting Manila.

I will recommend this place is not a hotel, but it is more like a 2 beds 2 baths condominium with everything that I need for a long stay. The kitchen is on the first floor and the 2 beds are at up stair on the second floor. Very clean place and daily room cleaning .

The room was great....quite the bargain

Very poor customer service! It took forever before we were allowed to check in. They had our suite switched with another guest's room. It took about an hour before they realized the mistake. It took another hour before they finally had us switch suites. The guest who occupied our 'real' suite had already used the bed and bathroom in one of the rooms. It took another hour before our suite was finally clean again, with new beddings and toiletries. In other words, we lost about four hours, which we could have already enjoyed. With all the mix up and inconvenience, none of the staff even apologized. I asked if we can check out at 2pm the following day, since we lost about four hours, but they allowed only an hour extension, again without an apology. I like the place so much because it's very spacious, and the location is close to malls and restaurants. I thought I'd come back for other family occassions, but I think I just changed my mind! No matter how excellent every aspect and detail of the place is, with bad customer service, everything's ruined!

Staff are clueless and unprofessional. Cockroaches in the unit. Basic and old appliances in the unit. Too many rules, too many penalties about anything with signage of warnings in every corner of the building and amenities- you'll not enjoy and be relaxed during your stay anymore.

staff was noce and helpful. you canask them to grab a taxi for you.

Hotel Staff are pleasing, doing everything they can to help travellers. Hotel facilities are poor. Take several steps around the room and your sole(bottom of foot) will be dark grey. Brooms and Mops are so old and dirty that makes the floor dirtier than before. More dishwashing detergent could be provided. Refrigerator are dirty, need to be wiped clean before use. Aircon leaks randomly at times. WiFi-internet is horrible. Tested on speedtest application. Ping = 509ms, Download = 1.86Mbps, Upload = 8.99Mbps. Sometimes it gives "Network communiciation error" as there's completely no internet or too low to be detected. Room is nice, considering there's 2 bathroom and 2 bedroom, along with cooking utensils and stove.

Second time booking this hotel. There was 10 of us and we booked the 2 bedroom suite with 3 beds and also we asked for an extra roll away bed. Room is clean and beds were comfortable. A/C was available in every room. Dining table and access to a fridge, microwave and cooking appliances was a plus. Kids enjoyed the swimming pool. Underground garage with security for our car to park. Staff very friendly. Only negative I have to say is that it doesn't have its own cafe or in house restaraut, but there are nearby places to eat that are opened late.

excellent stay march 2016. first time to PI so did not know what to expect but selected this one last minute based on budget, accommodations and location. family/kid friendly (love the playground), friendly staff, great location in metro manila near major tourist attractions, walking distance to local eateries, safe (guard at night), and most importantly, was disable-friendly. extra beds and cribs available upon request. clean rooms and linen. Gym available and ping pong table. One of my favorite parts was the unexpected lounge area on the higher floors to enjoy the view. Loved the shower heads as there were multiple options to control water pressure. speedy laundry service. kitchenette made us feel at home as well as the free WiFi/cable tv (important for entertaining the kids). AC in all rooms. pictures posted show exactly what the lodging offers. I'm considering renting long term in the future based on the great experience. Thank you for such a great and welcoming stay.

stayed here for 4 nights. location is PRIME. close to SM megamall which is one of the largest malls in the country. hotel is surrounded by a 7-11, puregold grocery (like a target/walmart), a yellowcab pizzeria, kfc and a bunch of other restaurants, so places to pick up necessities and grab some food are ABUNDANT! hotel is more like an apartment unit setting, loft style place with a living room on first floor, kitchenette and a bedroom (1 or 2) on it's second floor. rooms are clean, wifi very responsive, only downside are the outdated furniture and appliances (tv was a small tube tv), but it still served it's purpose, my stay was comfortable. nothing special, just a good place to stay at especially because of it's LOCATION and conveniences around the facility. definitely recommended if you're in manila!

very comfortable helpful hotel staff