The Exchange Regency Residence Hotel

Hotels
7.6
/10
Very Good
1,599 reviews

What Guests Say About Their Stay

Almarea Mallari Jarra

8.5
/ 10
I have a safe and comfortable accommodation

Joseph M. M.

9.4
/ 10
Value for money and very comfortable room.

Frances A. B.

8.8
/ 10
Great place. Very accommodating staff.

Augustinus B.

9.1
/ 10
This hotel is strategically located in Ortigas city. Comfortable pedestrians to reach the surrounding area. Recommended
See original

Evangeline N.

10.0
/ 10
We have a great experience at The Exchange Regency Residence Hotel. thank you.
In the Area
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Exchange Road Corner Meralco Avenue, Ortigas Center, Ortigas Center, Pasig, Metro Manila, Philippines, 1605

Main Facilities

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Restaurant
Swimming Pool
WiFi
Elevator
Staying at The Exchange Regency Residence Hotel is a good choice when you are visiting Ortigas Center.
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Accommodation that enforces hygiene standards set by authorities of the countryLearn more
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Staff Trained in Health Protocol
Temperature Check

What's around The Exchange Regency Residence Hotel

Exchange Road Corner Meralco Avenue, Ortigas Center, Ortigas Center, Pasig, Metro Manila, Philippines, 1605
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Discover More About The Exchange Regency Residence Hotel

Welcome to The Exchange Regency Residence Hotel, your ideal home away from home in the heart of Metro Manila. Offering a blend of comfort, convenience, and style, this hotel is perfectly situated for both business and leisure travellers seeking a memorable stay. Room rates at The Exchange Regency Residence Hotel start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

The Exchange Regency Residence Hotel Location

Nestled in the vibrant Ortigas Center, The Exchange Regency Residence Hotel is located at Exchange Road Corner Meralco Avenue, Ortigas Center, Ortigas Center, Pasig, Metro Manila, Philippines, 1605. This prime location places you just a short distance from the bustling central business district, making it incredibly convenient for corporate travellers. For those relying on public transport, the nearest major train station is easily accessible, typically within a 10-15 minute ride via a ride-hailing service or local taxi. The atmosphere here is one of dynamic urban energy, with a plethora of shopping malls, dining options, and entertainment venues right at your doorstep. Imagine stepping out and being surrounded by the lively pulse of the city, with everything you need just a stone's throw away.

The Exchange Regency Residence Hotel Facilities & Services

Facilities for guests at The Exchange Regency Residence Hotel are designed to ensure a comfortable and enjoyable experience.

  • A sparkling swimming pool, perfect for a refreshing dip after a day of exploring or meetings. Operating hours are typically from 6:00 AM to 10:00 PM, with no additional fees for guests.
  • A well-equipped fitness centre, ideal for maintaining your workout routine. Open from 6:00 AM to 10:00 PM, access is complimentary for all guests.
  • Complimentary Wi-Fi is available throughout the hotel, keeping you connected at all times.
  • On-site parking is available for guests, with secure parking options provided. Fees may apply and can be confirmed upon check-in.
  • Concierge services are available to assist with bookings, recommendations, and any other guest needs.
  • 24-hour front desk service ensures assistance is always at hand.

The Exchange Regency Residence Hotel Room Types

Discover a range of thoughtfully appointed accommodations, offering the perfect "Room types of The Exchange Regency Residence Hotel" to suit your needs.

  • Deluxe Room:

    These comfortable rooms often feature a city view and are strictly non-smoking. Some may offer a bathtub for added relaxation.
  • Studio Apartment:

    A step up in space, these studios provide a comfortable living area and often include a kitchenette. City views are common, and non-smoking policies are strictly enforced. Bathtubs may be available in select units.
  • One-Bedroom Suite:

    For those seeking more space and privacy, the suites offer separate living and sleeping areas. Enjoy enhanced amenities and often a city view. Non-smoking rooms are standard, and a bathtub is a common feature.
  • Two-Bedroom Suite:

    Ideal for families or groups, these spacious suites provide ample room for everyone. Expect separate bedrooms, a living area, and all the comforts of home. Non-smoking and often featuring bathtubs.

Please note that all rooms at The Exchange Regency Residence Hotel are strictly non-smoking. Pet-friendly accommodations are not typically available, and it's always best to confirm specific room features like bathtubs directly with the hotel when booking.

The Exchange Regency Residence Hotel Dining & Restaurants

While specific restaurant names can vary, The Exchange Regency Residence Hotel typically offers convenient dining options for its guests. Expect to find an on-site cafe or restaurant serving a selection of local and international dishes. Breakfast is often a highlight, with options ranging from continental spreads to cooked-to-order meals. For an estimated price, a casual meal at the hotel restaurant might range from ₱500 to ₱1,500 per person, depending on your order. Operating hours are usually from 6:00 AM for breakfast through to 10:00 PM for dinner. Enjoying a meal within the comfort of the hotel provides a relaxed dining experience after a busy day.

The Exchange Regency Residence Hotel Nearby Attractions and Activities

The Exchange Regency Residence Hotel is ideally situated to explore the many attractions of Pasig and the wider Metro Manila area.

  • SM Megamall:

    One of the largest shopping malls in the Philippines, offering an extensive range of retail, dining, and entertainment options.
  • Ortigas Park:

    A green oasis in the heart of the business district, perfect for a leisurely stroll or a moment of relaxation.
  • San Sebastian Church:

    A unique historical landmark known for its distinctive neo-Gothic architecture.
  • Ayala Museum:

    Located in nearby Makati, this museum offers a fascinating glimpse into Philippine art, culture, and history.
  • Tiendesitas:

    A vibrant market showcasing Filipino crafts, food, and cultural products, offering a taste of local life.

If you are looking for other activities around The Exchange Regency Residence Hotel, check out the best deals on Traveloka: Recommended activities in Pasig!

How to Get to The Exchange Regency Residence Hotel from the Airport

Getting to The Exchange Regency Residence Hotel from the airport is straightforward, with several convenient options available. Understanding "How to get to The Exchange Regency Residence Hotel" is key to a smooth arrival.

  • Airport Taxi:

    Metered airport taxis are readily available at Ninoy Aquino International Airport (NAIA). The journey to The Exchange Regency Residence Hotel typically takes 30-60 minutes depending on traffic, with fares estimated between ₱400 to ₱700.
  • Ride-hailing Service:

    Using a ride-hailing service is a popular and often cost-effective option. You can book a car through your smartphone app, with estimated fares similar to or slightly less than a taxi.
  • Hotel Airport Transfer Service:

    For a seamless and comfortable arrival, consider booking the "Airport transfer service of The Exchange Regency Residence Hotel". This service can be arranged in advance and offers a hassle-free experience directly to your accommodation. Costs for this service can vary, so it's best to inquire with the hotel directly.
  • Public Transport (Bus/Train):

    While possible, this option involves multiple transfers and can be time-consuming for travellers with luggage. It's generally recommended to opt for a taxi or ride-hailing service for convenience.

For pre-booked convenience, explore airport transfer services to ensure a smooth journey to The Exchange Regency Residence Hotel.

Summary of Why You Should Choose to Stay at The Exchange Regency Residence Hotel

Choosing The Exchange Regency Residence Hotel means opting for a stay that balances comfort, convenience, and excellent value.

  • Prime Location:

    Situated in the heart of Ortigas Center, providing easy access to business, shopping, and entertainment.
  • Comfortable Accommodations:

    A range of room types designed to meet the needs of various travellers.
  • Convenient Facilities:

    Enjoy amenities like a swimming pool, fitness centre, and complimentary Wi-Fi.
  • Excellent Value:

    Competitive pricing, especially when taking advantage of promotions.
  • Seamless Booking:

    "Room availability at The Exchange Regency Residence Hotel" is readily accessible.

For the best rates and a hassle-free experience, consider "Booking The Exchange Regency Residence Hotel" through Traveloka. You can also Book budget hotels in Metro Manila and Easily book domestic and international flights at low prices to complete your travel plans.

All facilities in The Exchange Regency Residence Hotel

Swimming Pool The Exchange Regency Residence Hotel
Swimming Pool
Entertainment Facility The Exchange Regency Residence Hotel
Entertainment Facility
Fitness Center The Exchange Regency Residence Hotel
Fitness Center
Functional Hall The Exchange Regency Residence Hotel
Functional Hall
Common Space The Exchange Regency Residence Hotel
Common Space

Things to Do

  • Outdoor pool
  • Spa
  • Sauna
  • Steam room
  • Pool sun loungers

Hotel Services

  • Laundry service
  • Newspaper in lobby
  • Luggage storage
  • Porter
  • Concierge

Sports and Recreations

  • Game room
  • Mini golf
  • Billiard
  • Fitness center

General

  • Banquet
  • Smoking area
  • Parking

Public Facilities

  • Safety deposit box
  • Coffee shop
  • Elevator

Nearby Facilities

  • Grocery
  • ATM/Banking

Family-friendly Facilities

  • Children pool

Food and Drinks

  • Breakfast

Connectivity

  • Free WiFi

Accessibilty

  • Accessible path of travel

Business Facilities

  • Conference rooms

Accommodation Policy & General Information in The Exchange Regency Residence Hotel

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 17:00
Check-out:
Before 11:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • Noise-free guestrooms cannot be guaranteed
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards
, This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 8:00 AM - 5:00 PM. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Not Allowed
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General Information

Popular Facilities
Restaurant, Swimming Pool, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 17:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Exchange Regency Residence Hotel
216
Number of floors in The Exchange Regency Residence Hotel
40
Another facilities in The Exchange Regency Residence Hotel
Outdoor pool, Spa, Sauna, Steam room, Pool sun loungers

Frequently asked questions about The Exchange Regency Residence Hotel

What are available facilities at The Exchange Regency Residence Hotel?
There are top facilites at The Exchange Regency Residence Hotel such as Restaurant, Swimming Pool, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at The Exchange Regency Residence Hotel?
The standard check-in time at The Exchange Regency Residence Hotel is starting from 15:00 - 17:00 while the latest check-out time is at Before 11:00
Does The Exchange Regency Residence Hotel provide breakfast?
Yes, The Exchange Regency Residence Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Exchange Regency Residence Hotel?
The Exchange Regency Residence Hotel has a 3.0-star rating.
How many floors does The Exchange Regency Residence Hotel have?
The Exchange Regency Residence Hotel has 40.
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The Exchange Regency Residence Hotel reviews and ratings

8.2
Very Good
From 820 reviews
Provided by travellers on
Cleanliness

8.0

Room Comfort

8.1

Meal

7.3

Location

8.5

Service and Facilites

7.9

People often mention about The Exchange Regency Residence Hotel
All
Staff Friendliness (1)
Bedroom (1)
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Traveller Reviews The Exchange Regency Residence Hotel

Number of reviews per page
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40
Customer reviews
j***g
icon-origin-TRAVELOKA
5.8
/10
Reviewed 110 week(s) ago
Staff service to be improve. Temper look not good. Cockroach appear frequently even on bed, can be improve. Air-conditioning lighting all good. Others all look clean. Near by shopping mall walking distance.
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Accommodation's Reply
07 Jun 2024
Dear Guest, Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve for better guest experience. We would like to assure you that your comments is being looked at so that we can rectify and correct certain aspects of our operations. We are truly sorry to hear that your stay did not meet your expectations. We deeply regret the inconvenience you experience during your stay. Your comfort and satisfaction are very important to us, and we are committed to addressing these issues. We will be looking into each of these concerns to ensure they are resolved and to improve the experience for future guests. We hope that you will accept our sincere apologies and give us another opportunity to be of service to you again. Stay safe and Godspeed, Arvin Raymundo Assistant Front Office Manager
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Ailynn A.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 170 week(s) ago
Bad experience. I will not book again in this hotel.
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Accommodation's Reply
11 Apr 2023
Dear Ms. Ailynn, Thank you for taking the time to share your review with us. We exert all efforts to make sure that we provide you and all of our guests with a comfortable and hassle free stay. While we do understand that your stay was not as hassle-free as we would like it to be, please do note that we have House Rules that we abide to and have taken the necessary steps to inform and remind our guests accordingly. Guest Advisory on the No Smoking Policy are placed inside guestrooms. Same reminder with corresponding penalty are also strategically placed in Common Areas, including the Amenity Floor. In as much as we would like to give you a hassle-free stay, our Condominium Corporation had to impose a penalty due to the violation. Sincerely, Arvin Raymundo Assistant Front Office Manager
heidi c. s.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 202 week(s) ago
Had a pleasant stay at the hotel, as always. Frontline officer and other hotel staff were kind and efficient. Thank you and keep up the good works.
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Accommodation's Reply
02 Sep 2022
Dear Ms Heidi, Thank you so much for taking the time to share your experience during your recent stay with us. We are happy to hear that you found our staff kind and efficient. We have shared your feedback with the rest of the team and they are happy knowing that we made your stay exceptional. We can’t wait to have you back with us again soon. Looking forward to your next stay with us. Keep safe and Godspeed, Arvin Raymundo Assistant Front Office Manager
Kyle S. A.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 212 week(s) ago
Experienced quite a good stay. Although you will see the age of the hotel due to the vinyl floors getting peeled off a bit, one lamp was not lighting, and mirror and tiles in the bathroom are worn off a bit, it was still a good stay. Apart fr that, aircon works fine, bed is clean. I will still book again.
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Accommodation's Reply
23 Jun 2022
Dear Ms. Abastillas, Thank you so much for taking the time to share your experience during your recent stay with us. We are very happy to hear that you experienced a good stay with us. Our property is approaching it’s 10th year this July and as a proactive gesture, we are currently taking steps to refurbish and update some of the facilities of the property. Looking forward to your next staycation with us. Keep safe and Godspeed, Arvin Raymundo Assistant Front Office Manager
Raymund G.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 227 week(s) ago
The air conditioning was terrible and had trouble cooling up the room. There was only two of us. I know it's not a 5-star hotel like other hotels but this is just sub-par. Some motels/inns have even better air conditioning than this. There was a roach on the side table and one was also seen in the comfort room. Another hotel's comfortable rooms are even better than the comfort room here. It's too small and cramped. The toiler is right beside the wall (parallel to it, not away from it). The shower head water sprout can reach the sink even with medium flow. That is how cramped it was. The elevator panel had a film with signage indicating it was being replaced every 30-min. However, the yellowish dark tint makes me believe otherwise. Aside from this, the staff was very accommodating and friendly. The breakfast fee was worth it as well. Tully's serve good food. Overall I give this a 5/10 and will only ever stay again if it's the only option available in Ortigas. Thanks.
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Accommodation's Reply
18 Mar 2022
Dear Mr Raymund, Thank you for taking the time to share your review with us. We are pleased to hear that you found our employees the good that comes with the package satisfactory but saddened to hear that your stay was not as comfortable as you expected it to be. We have different types of rooms suitable for the different needs of our guests. Should our guests prefer a more spacious room, we suggest our Suite which has more leg room. Size of the suite is between 64.5-68.5 sqm. The hotel is also currently taking steps to upgrade its facilities. This has already been factored in this year so we hope that you give us another opportunity by then. Also, as a proactive measure, the hotel is already working closely without a pest control service provider. The hotel has intensified pest treatment to prevent the issue from recurring. As for the elevator panel film, please note that all elevator panels are being sanitized and disinfected and not replaced every 30 minutes. Again, our sincere apologies Mr Raymund. We hope that you would give us another opportunity to be of service to you with the improvements and updates that we have also shared with you. Stay safe and Godspeed, Arvin Raymundo Assistant Front Office Manager
Jennifer C.
icon-origin-TRAVELOKA
5.7
/10
Reviewed 242 week(s) ago
A quarantine hotel. Booking did not pushed through.
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Alona D.
icon-origin-TRAVELOKA
5.9
/10
Reviewed 279 week(s) ago
The customer service of the hotel is totally unacceptable. They didn't know how to give a proper customer service. When we book the staycation there is no warning or disclaimer indicating that the hotel is a quarantine hotel for ofw's because that's what the receptionist said. When we arrived there were very existed and tired because I came from work and my daughter cleaned our house (currently under renovation) that's why we wanted a staycation. The customer service didn't even teach us or accommodate us how to refund the paid staycation. She said that there is a disclaimer in the website but we don't see any, if we do, we will not book a staycation in the first place.
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Accommodation's Reply
24 Mar 2021
Dear Ms. Domingo, At the outset, we would like to thank you for sparing time and reviewing our property. We sincerely apologize for the inconvenience caused to you by this pandemic. Since lockdown last March 2020 until present, staycation or any form of leisure stay is not permitted based on government mandate. We are all sharing the same sentiment and hoping this would end the soonest. We do look forward to meeting you again and we will make sure you carry back better memories of your next visit with us after this pandemic. Stay safe, Leo Amante Asst. Front Office Manager
Leonardo C.
icon-Family
Family
icon-origin-TRAVELOKA
6.4
/10
Reviewed 339 week(s) ago
small room small bathroom and low cool aircon
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Danilo M.
icon-Family
Family
icon-origin-TRAVELOKA
9.7
/10
Reviewed 340 week(s) ago
It is our Go-To Place everytime we need to hang out or a weekend getaway. Service never fails and staffs are always friendly. Can't complain on the location since it's near Megamall.
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Tine O.
icon-Family
Family
icon-origin-TRAVELOKA
8.8
/10
Reviewed 340 week(s) ago
We loved it so much! My family spent Christmas eve in this hotel. It has all we need for its price. 😃
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Clariselle R.
icon-Family
Family
icon-origin-TRAVELOKA
6.0
/10
Reviewed 340 week(s) ago
The room was okay not that bad. There are few flies which is still tolerable. The worst part is the elevator. You'll need to wait for more than 30mins just to ride the elevator because according to them it is still manual.
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Jessamine G.
icon-Family
Family
icon-origin-TRAVELOKA
9.1
/10
Reviewed 341 week(s) ago
The staff were friendly. The place was clean and location was close to the malls. Only downside was the elevator. We were there for 4 days at the busiest season and of the 3 elevators, only 2 were working, sometimes only 1.
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Eramae S.
icon-Business
Business
icon-origin-TRAVELOKA
5.4
/10
Reviewed 344 week(s) ago
There was only one elevator working when we were there. It stops every floor and we were at the 29th. We were not able to check in on time and was not contacted if the room was already available. When inside the room, there was a left over chocolate bar and nothing else. When we asked regarding the mini bar they said they will restock it but they did when we were not there.
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Erwina J. B. G.
icon-origin-TRAVELOKA
6.1
/10
Reviewed 345 week(s) ago
The foreign tenants there are the worst!! The elevators don’t work well and the people are acting like savages - not queuing and cutting lines! So disappointing yo stay in a place like this!
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Kristoffer I. B. A.
icon-origin-TRAVELOKA
5.7
/10
Reviewed 347 week(s) ago
We have been penalized with certain amount because of over using balloons. However, before we put some decors there we make sure that hotel’s walls will be free from scratches. Anyway, that happened already. Not to book there again 🙂
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Steffany B.
icon-Business
Business
icon-origin-TRAVELOKA
6.3
/10
Reviewed 354 week(s) ago
The hotel staff was very nice and accommodating but our stay in this hotel was totally unsatisfying. There was no hot water in the shower. We came in late from a birthday dinner that we attended and it was only then that we found out about the shower situation. We did not have toiletries. Apart from the bottled shampoo and shower gel that were already inside the bathroom, we were not provided with toothbrushes, toothpaste and slippers. When I called the reception about it, they told us that we only booked a classic room and thus the lack of slippers and toiletries. But for a one-time exception, they gave us the said toiletries and slippers for free and waived the additional cost. I honestly did not feel grateful at all because that was very basic of a hotel accommodation. I have stayed in way cheaper hotels and experienced way better accommodation and facilities.
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Rocelyn R. C.
icon-Business
Business
icon-origin-TRAVELOKA
6.4
/10
Reviewed 358 week(s) ago
no wifi connection most of our stay they tried to help me to connect me but it only lasted for for 5 times. I called for them about it for 3 times. I was supposed to do our payroll since their is no wifi connection I was not able to do it. our payroll was online based that's why I really need wifi connection.
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jelli j. h. a.
icon-origin-TRAVELOKA
6.6
/10
Reviewed 361 week(s) ago
breakfast wasn’t like before, sad
1 people find it helpful
Martin A.
icon-Family
Family
icon-origin-TRAVELOKA
8.5
/10
Reviewed 363 week(s) ago
Thank you exchange regency hotel for the wonderful stay! Happy that you got all my requests for the birthday of my mom. Till next time!
1 people find it helpful
Johnrick A.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 364 week(s) ago
The water heater doesn’t even work.
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8.2
Very Good
From 820 reviews
Provided by travellers on
Cleanliness

8.0

Room Comfort

8.1

Meal

7.3

Location

8.5

Service and Facilites

7.9

People often mention about The Exchange Regency Residence Hotel
All
Staff Friendliness (1)
Bedroom (1)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveller Reviews The Exchange Regency Residence Hotel

Number of reviews per page
20
40
Customer reviews
j***g
icon-origin-TRAVELOKA
5.8
/10
Reviewed 110 week(s) ago
Staff service to be improve. Temper look not good. Cockroach appear frequently even on bed, can be improve. Air-conditioning lighting all good. Others all look clean. Near by shopping mall walking distance.
Find this review helpful?
Accommodation's Reply
07 Jun 2024
Dear Guest, Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve for better guest experience. We would like to assure you that your comments is being looked at so that we can rectify and correct certain aspects of our operations. We are truly sorry to hear that your stay did not meet your expectations. We deeply regret the inconvenience you experience during your stay. Your comfort and satisfaction are very important to us, and we are committed to addressing these issues. We will be looking into each of these concerns to ensure they are resolved and to improve the experience for future guests. We hope that you will accept our sincere apologies and give us another opportunity to be of service to you again. Stay safe and Godspeed, Arvin Raymundo Assistant Front Office Manager
Profile Picture
Ailynn A.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 170 week(s) ago
Bad experience. I will not book again in this hotel.
Find this review helpful?
Accommodation's Reply
11 Apr 2023
Dear Ms. Ailynn, Thank you for taking the time to share your review with us. We exert all efforts to make sure that we provide you and all of our guests with a comfortable and hassle free stay. While we do understand that your stay was not as hassle-free as we would like it to be, please do note that we have House Rules that we abide to and have taken the necessary steps to inform and remind our guests accordingly. Guest Advisory on the No Smoking Policy are placed inside guestrooms. Same reminder with corresponding penalty are also strategically placed in Common Areas, including the Amenity Floor. In as much as we would like to give you a hassle-free stay, our Condominium Corporation had to impose a penalty due to the violation. Sincerely, Arvin Raymundo Assistant Front Office Manager
heidi c. s.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 202 week(s) ago
Had a pleasant stay at the hotel, as always. Frontline officer and other hotel staff were kind and efficient. Thank you and keep up the good works.
Find this review helpful?
Accommodation's Reply
02 Sep 2022
Dear Ms Heidi, Thank you so much for taking the time to share your experience during your recent stay with us. We are happy to hear that you found our staff kind and efficient. We have shared your feedback with the rest of the team and they are happy knowing that we made your stay exceptional. We can’t wait to have you back with us again soon. Looking forward to your next stay with us. Keep safe and Godspeed, Arvin Raymundo Assistant Front Office Manager
Kyle S. A.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 212 week(s) ago
Experienced quite a good stay. Although you will see the age of the hotel due to the vinyl floors getting peeled off a bit, one lamp was not lighting, and mirror and tiles in the bathroom are worn off a bit, it was still a good stay. Apart fr that, aircon works fine, bed is clean. I will still book again.
Find this review helpful?
Accommodation's Reply
23 Jun 2022
Dear Ms. Abastillas, Thank you so much for taking the time to share your experience during your recent stay with us. We are very happy to hear that you experienced a good stay with us. Our property is approaching it’s 10th year this July and as a proactive gesture, we are currently taking steps to refurbish and update some of the facilities of the property. Looking forward to your next staycation with us. Keep safe and Godspeed, Arvin Raymundo Assistant Front Office Manager
Raymund G.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 227 week(s) ago
The air conditioning was terrible and had trouble cooling up the room. There was only two of us. I know it's not a 5-star hotel like other hotels but this is just sub-par. Some motels/inns have even better air conditioning than this. There was a roach on the side table and one was also seen in the comfort room. Another hotel's comfortable rooms are even better than the comfort room here. It's too small and cramped. The toiler is right beside the wall (parallel to it, not away from it). The shower head water sprout can reach the sink even with medium flow. That is how cramped it was. The elevator panel had a film with signage indicating it was being replaced every 30-min. However, the yellowish dark tint makes me believe otherwise. Aside from this, the staff was very accommodating and friendly. The breakfast fee was worth it as well. Tully's serve good food. Overall I give this a 5/10 and will only ever stay again if it's the only option available in Ortigas. Thanks.
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Accommodation's Reply
18 Mar 2022
Dear Mr Raymund, Thank you for taking the time to share your review with us. We are pleased to hear that you found our employees the good that comes with the package satisfactory but saddened to hear that your stay was not as comfortable as you expected it to be. We have different types of rooms suitable for the different needs of our guests. Should our guests prefer a more spacious room, we suggest our Suite which has more leg room. Size of the suite is between 64.5-68.5 sqm. The hotel is also currently taking steps to upgrade its facilities. This has already been factored in this year so we hope that you give us another opportunity by then. Also, as a proactive measure, the hotel is already working closely without a pest control service provider. The hotel has intensified pest treatment to prevent the issue from recurring. As for the elevator panel film, please note that all elevator panels are being sanitized and disinfected and not replaced every 30 minutes. Again, our sincere apologies Mr Raymund. We hope that you would give us another opportunity to be of service to you with the improvements and updates that we have also shared with you. Stay safe and Godspeed, Arvin Raymundo Assistant Front Office Manager
Jennifer C.
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5.7
/10
Reviewed 242 week(s) ago
A quarantine hotel. Booking did not pushed through.
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Alona D.
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5.9
/10
Reviewed 279 week(s) ago
The customer service of the hotel is totally unacceptable. They didn't know how to give a proper customer service. When we book the staycation there is no warning or disclaimer indicating that the hotel is a quarantine hotel for ofw's because that's what the receptionist said. When we arrived there were very existed and tired because I came from work and my daughter cleaned our house (currently under renovation) that's why we wanted a staycation. The customer service didn't even teach us or accommodate us how to refund the paid staycation. She said that there is a disclaimer in the website but we don't see any, if we do, we will not book a staycation in the first place.
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Accommodation's Reply
24 Mar 2021
Dear Ms. Domingo, At the outset, we would like to thank you for sparing time and reviewing our property. We sincerely apologize for the inconvenience caused to you by this pandemic. Since lockdown last March 2020 until present, staycation or any form of leisure stay is not permitted based on government mandate. We are all sharing the same sentiment and hoping this would end the soonest. We do look forward to meeting you again and we will make sure you carry back better memories of your next visit with us after this pandemic. Stay safe, Leo Amante Asst. Front Office Manager
Leonardo C.
icon-Family
Family
icon-origin-TRAVELOKA
6.4
/10
Reviewed 339 week(s) ago
small room small bathroom and low cool aircon
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Danilo M.
icon-Family
Family
icon-origin-TRAVELOKA
9.7
/10
Reviewed 340 week(s) ago
It is our Go-To Place everytime we need to hang out or a weekend getaway. Service never fails and staffs are always friendly. Can't complain on the location since it's near Megamall.
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Tine O.
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Family
icon-origin-TRAVELOKA
8.8
/10
Reviewed 340 week(s) ago
We loved it so much! My family spent Christmas eve in this hotel. It has all we need for its price. 😃
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Clariselle R.
icon-Family
Family
icon-origin-TRAVELOKA
6.0
/10
Reviewed 340 week(s) ago
The room was okay not that bad. There are few flies which is still tolerable. The worst part is the elevator. You'll need to wait for more than 30mins just to ride the elevator because according to them it is still manual.
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Jessamine G.
icon-Family
Family
icon-origin-TRAVELOKA
9.1
/10
Reviewed 341 week(s) ago
The staff were friendly. The place was clean and location was close to the malls. Only downside was the elevator. We were there for 4 days at the busiest season and of the 3 elevators, only 2 were working, sometimes only 1.
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Eramae S.
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Business
icon-origin-TRAVELOKA
5.4
/10
Reviewed 344 week(s) ago
There was only one elevator working when we were there. It stops every floor and we were at the 29th. We were not able to check in on time and was not contacted if the room was already available. When inside the room, there was a left over chocolate bar and nothing else. When we asked regarding the mini bar they said they will restock it but they did when we were not there.
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Erwina J. B. G.
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6.1
/10
Reviewed 345 week(s) ago
The foreign tenants there are the worst!! The elevators don’t work well and the people are acting like savages - not queuing and cutting lines! So disappointing yo stay in a place like this!
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Kristoffer I. B. A.
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5.7
/10
Reviewed 347 week(s) ago
We have been penalized with certain amount because of over using balloons. However, before we put some decors there we make sure that hotel’s walls will be free from scratches. Anyway, that happened already. Not to book there again 🙂
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Steffany B.
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Business
icon-origin-TRAVELOKA
6.3
/10
Reviewed 354 week(s) ago
The hotel staff was very nice and accommodating but our stay in this hotel was totally unsatisfying. There was no hot water in the shower. We came in late from a birthday dinner that we attended and it was only then that we found out about the shower situation. We did not have toiletries. Apart from the bottled shampoo and shower gel that were already inside the bathroom, we were not provided with toothbrushes, toothpaste and slippers. When I called the reception about it, they told us that we only booked a classic room and thus the lack of slippers and toiletries. But for a one-time exception, they gave us the said toiletries and slippers for free and waived the additional cost. I honestly did not feel grateful at all because that was very basic of a hotel accommodation. I have stayed in way cheaper hotels and experienced way better accommodation and facilities.
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Rocelyn R. C.
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Business
icon-origin-TRAVELOKA
6.4
/10
Reviewed 358 week(s) ago
no wifi connection most of our stay they tried to help me to connect me but it only lasted for for 5 times. I called for them about it for 3 times. I was supposed to do our payroll since their is no wifi connection I was not able to do it. our payroll was online based that's why I really need wifi connection.
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jelli j. h. a.
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6.6
/10
Reviewed 361 week(s) ago
breakfast wasn’t like before, sad
1 people find it helpful
Martin A.
icon-Family
Family
icon-origin-TRAVELOKA
8.5
/10
Reviewed 363 week(s) ago
Thank you exchange regency hotel for the wonderful stay! Happy that you got all my requests for the birthday of my mom. Till next time!
1 people find it helpful
Johnrick A.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 364 week(s) ago
The water heater doesn’t even work.
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