Union Plaza Hotel

Clean, nice staff.

Great stay! The breakfast was excellent and the sky bar was definitely a highlight. Would happily come back.

A very good hotel. Very well located and excelent breakfast!

Lovely hotel, stunning sky lounge, well equipped rooms. 20 minute walk to the old town

Great location, clean rooms and a nice skybar. We had some issues with our room key cards, but received a traditional key which worked well. The only real problem was that the AC wasn't on yet, so we had to sleep with the window open since the weather was very warm and nice during our days in the city.

The first night we checked in, the room had a leaking toilet, non- stop, loud water flow. It took 3 hours for the receptionist to come check the situation, find another room for the same rate. We couldn’t pack while waiting to change a room. The new room has an unfinished cement ceiling, and a water dripping sound in the ceiling above all night long.

Rooftop restaurant for breakfast very good, staff very friendly and good quality food. Some of the hotel exterior looking tired and room amenities pretty basic.

Mes voisins étaient très bruyants la première nuit jusqu’à 1h du matin! Obligé d intervenir ! Puis pas d eau chaude le lendemain soir ni de savon ! Pour le reste petit déjeuner correct et literie et oreiller au top

Very good

Ok room and also the staff

They don’t recognize anything of the vip member

This lovely hotel boasts two amazing restaurants and a rooftop bar with excellent views. The staff is friendly, and the location is great. However, the only downside is the lift. It’s incredibly slow, and I once got suspended inside, which was quite unpleasant. Overall, it’s a great hotel.

Average but clean hotel, didn’t receive any VIP benefits. Hotel is not centrally located but nearby some tourist locations.

The hotel is clean and the staff are polite. Rooms are clean and a good size with quality linen. Went to the rooftop bar only to find a party had most of the bar area but thought it would be good to go on the Saturday but unfortunately it was closed to another private party which was a shame as we booked this hotel to use this bar owing to the good reviews so that ended up a waste of time.

Our room did not have the basic stuff such as towels and so on, we had to constantly ask for them.

All the staff are as very nice,polite and helpful

When we arrived at the hotel, check-in time eventually was changed bit as per booking, there is no luggage storage, everything is stored in the .ain hall by the check in desk, no concierge, no laundry services, no room service, in general just room. Also there is no availability to contact hotel staff from room, servicing room none of us received replacement to toilet paper. Very basic. I would not recommend. Also i would like to expedia check their hotels of what is posted and what is reality.

All is fine

I got a different room type from what i booked

The hotel itself looked good at arrival but this wasn’t the case once we checked in A/c stopped working several times Mini fridge wasn’t cold Amenity such as bath robes and slippers not provided the telephone didn’t work so couldn’t order any room service speaking to reception they said this would be rectified it wasn’t we raised this 2 times before a lovely lady come up to are room to inspect then apologised whilst promising to fix these issues Immediately provided bath robes and slippers and a technician cam long to fix a/c and fridge phone was never fixed thoe