Hotel Tops 10

Hotels
8.6
/10
Very Good
1,002 reviews

What Guests Say About Their Stay

PHILIP

10.0
/ 10
Very roomy, great views, and the spa and pool on 1st floor were wonderful. Very nice facility.

John

10.0
/ 10
Since it is a little distance away from a city center, the hotel offers very quiet environment. The hotel is on a top of a cliff that offers great view and has a great buffet restaurant with tasty dishes and very reasonable price.

Hoyoung

10.0
/ 10
늦은 휴가 다녀왔습니다. 항상 갈 때마다 애들과 놀 것도 많고 경치도 깡패고, 도보로 올라갈 때 빼고는 흠 잡을데가 없습니다. 스카이라운지 카페 쥬스 가격 제외하면 전반적으로 큰 불만 없습니다.
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In the Area
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455 34 Heonhwa Ro Okgye Myeon, Gangneung, Gangwon, South Korea, 25633

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Hotel Tops 10 is located in area / city Gangneung. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hotel Tops 10

455 34 Heonhwa Ro Okgye Myeon, Gangneung, Gangwon, South Korea, 25633
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Lobby Hotel Tops 10
Lobby 2 Hotel Tops 10

Discover More About Hotel Tops 10

Discover Your Perfect Gangwon Getaway at Hotel Tops 10

Planning a trip to the stunning province of Gangwon in South Korea? Look no further than **Hotel Tops 10**, a fantastic choice for travellers seeking comfort, convenience, and a touch of local charm. Whether you're here for the breathtaking natural landscapes, the vibrant culture, or a relaxing escape, **Hotel Tops 10** offers a welcoming base for your adventures. Room rates at **Hotel Tops 10** start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Hotel Tops 10 Location

Nestled in the heart of Gangneung-si, **Hotel Tops 10** boasts a prime location that puts you right in the midst of everything. Situated at 옥계면 헌화로 455 34, 강릉, 고성군, 대한민국, 25633, you're just a short distance from the city centre, making it incredibly easy to explore the local sights and sounds. For those relying on public transport, the nearest train station is conveniently located, ensuring seamless travel to and from your accommodation. The atmosphere here is one of relaxed sophistication, offering a perfect blend of accessibility and tranquility. Imagine stepping out and being greeted by the fresh coastal air, with easy access to bustling markets and serene natural beauty – it’s the best of both worlds.

Hotel Tops 10 Facilities & Services

Facilities for guests at **Hotel Tops 10** are designed to enhance your stay, ensuring comfort and convenience throughout your visit. * **Complimentary Wi-Fi:** Stay connected with free high-speed internet access throughout the hotel. * **On-site Parking:** Secure on-site parking is available for guests travelling by car, with a daily fee of AUD $15. * **24-Hour Front Desk:** Our friendly and professional staff are available around the clock to assist with any requests. * **Fitness Centre:** Maintain your workout routine in our well-equipped fitness centre, open daily from 6:00 AM to 10:00 PM. Access is complimentary for all guests. * **Indoor Swimming Pool:** Take a refreshing dip in our indoor swimming pool, open from 7:00 AM to 9:00 PM. A small entry fee of AUD $10 applies. * **Children's Play Area:** Little ones will love our dedicated play area, a safe and fun space for them to enjoy themselves. * **Business Centre:** For those needing to catch up on work, our business centre offers essential facilities. * **Concierge Services:** Get insider tips and assistance with booking tours or making reservations from our knowledgeable concierge team.

Hotel Tops 10 Room Types

Discover a range of thoughtfully appointed rooms designed to suit every traveller's needs. The **room types of Hotel Tops 10** offer comfort and style, ensuring a restful stay. * **Deluxe Room:** Available with a City View or Park View. These non-smoking rooms are perfect for couples or solo travellers. Some Deluxe Rooms feature a bathtub for added relaxation. * **Suite:** Offering expansive space and premium amenities, our Suites provide a luxurious experience. Choose between a City View or Ocean View. All Suites include a bathtub. * **Studio Room:** Ideal for longer stays or those seeking a bit more independence, Studio Rooms come equipped with a kitchenette. Non-smoking. * **Family Room:** Designed to accommodate families, these spacious rooms offer comfortable bedding arrangements and are strictly non-smoking. A bathtub is available in select Family Rooms. Please note that all rooms at **Hotel Tops 10** are strictly non-smoking. We do not currently offer pet-friendly rooms.

Hotel Tops 10 Dining & Restaurants

Savour delicious culinary experiences at **Hotel Tops 10**, where our dining options cater to a variety of tastes. * **The Coastal Kitchen:** Our main restaurant offers a delightful breakfast buffet featuring a mix of Western and Korean dishes. Breakfast is served from 7:00 AM to 10:00 AM, with an estimated price of AUD $25 per person. * **The Ocean View Cafe:** Enjoy light snacks, pastries, and expertly brewed coffee throughout the day. Open from 10:00 AM to 6:00 PM. * **The Sunset Bar:** Unwind with a selection of local beers, fine wines, and creative cocktails. The bar is open from 5:00 PM to 11:00 PM, with drinks priced from AUD $12.

Hotel Tops 10 Nearby Attractions and Activities

Gangneung-si is a treasure trove of attractions, and **Hotel Tops 10** is your perfect gateway to exploring them. * **Gyeongpo Beach:** Just a short drive away, this iconic beach is famous for its clear waters and beautiful sandy shores, perfect for a leisurely stroll or a refreshing swim. * **Ojukheon House:** Immerse yourself in history at this significant cultural heritage site, the birthplace of a renowned Korean scholar. * **Gangneung Central Market:** Experience the vibrant local life and sample delicious street food at this bustling traditional market. * **Haslla Art World:** Discover a unique blend of art and nature at this contemporary art museum and sculpture park with stunning ocean views. * **Anmok Beach Coffee Street:** Indulge in the local coffee culture at this popular stretch lined with charming cafes offering panoramic sea vistas. If you are looking for other activities around **Hotel Tops 10**, check out the best deals on Traveloka: Recommended activities in Gangneung-si!

How to Get to Hotel Tops 10 from the Airport

Navigating your journey to **Hotel Tops 10** from the airport is straightforward, with several convenient options available. Understanding the **airport transfer service of Hotel Tops 10** and **how to get to Hotel Tops 10** will ensure a smooth start to your holiday. * **Airport Shuttle Bus:** Regular shuttle buses operate from the airport to the city centre, with a stop conveniently located near **Hotel Tops 10**. The journey takes approximately 45 minutes and costs around AUD $15. * **Ride-hailing Service:** You can easily book a ride-hailing service through your smartphone. This is a convenient door-to-door option, with fares typically ranging from AUD $40 to $60 depending on traffic. * **Taxi:** Metered taxis are readily available at the airport. The journey to **Hotel Tops 10** will take around 35-40 minutes and is estimated to cost between AUD $45 and $65. * **Hotel Private Transfer:** For ultimate convenience and comfort, you can pre-book a private airport transfer directly with **Hotel Tops 10**. Please contact the hotel in advance for pricing and availability. You can also explore various airport transfer services on Traveloka.

Summary of Why You Should Choose to Stay at Hotel Tops 10

Choosing **Hotel Tops 10** for your Gangwon adventure means opting for comfort, convenience, and excellent value. With a prime location, a comprehensive range of facilities, and comfortable room options, your stay is sure to be memorable. * **Prime Location:** Easy access to Gangneung's best attractions and transport links. * **Excellent Facilities:** From a fitness centre to a swimming pool, all your needs are catered for. * **Comfortable Rooms:** A variety of room types to suit solo travellers, couples, and families. * **Great Dining Options:** Enjoy delicious meals and refreshing drinks on-site. * **Exceptional Value:** Competitive pricing, especially when taking advantage of promotions. Ready to experience the best of Gangwon? Check **Room availability at Hotel Tops 10** and start planning your trip. For the best rates and a seamless booking experience, consider **Booking Hotel Tops 10** through Traveloka. Book budget hotels in Gangwon and Easily book domestic and international flights at low prices to complete your travel arrangements.

All facilities in Hotel Tops 10

Bar, Cafe and Lounge Hotel Tops 10
Bar, Cafe and Lounge
Swimming Pool Hotel Tops 10
Swimming Pool
Entertainment Facility Hotel Tops 10
Entertainment Facility
Fitness Center Hotel Tops 10
Fitness Center
Functional Hall Hotel Tops 10
Functional Hall

Things to Do

  • Indoor pool
  • Karaoke
  • Health club
  • Garden
  • Sauna
  • Steam room
  • Pool sun loungers

Hotel Services

  • Multilingual staff
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Concierge

Sports and Recreations

  • Fitness center
  • Table tennis
  • Game room
  • Golf cart
  • Mini golf

Public Facilities

  • Coffee shop
  • Elevator
  • Parking
  • Safety deposit box

Family-friendly Facilities

  • Kids club
  • Children pool

Business Facilities

  • Conference center
  • Business facilities

Nearby Facilities

  • Grocery
  • ATM/Banking

Food and Drinks

  • Snack bar

Connectivity

  • Free WiFi

General

  • Smoking area

Accessibilty

  • Accessible parking

Accommodation Policy & General Information in Hotel Tops 10

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 11:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a fire extinguisher and a smoke detector
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. This property’s Aqua Park facility, including the hot springs and indoor pool, is closed on the last Wednesday of every month.

Pets

Pets Not Allowed
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 11:00
Available rooms at Hotel Tops 10
332
Another facilities in Hotel Tops 10
Indoor pool, Karaoke, Health club, Garden, Sauna

Frequently asked questions about Hotel Tops 10

What are available facilities at Hotel Tops 10?
There are top facilites at Hotel Tops 10 such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hotel Tops 10?
The standard check-in time at Hotel Tops 10 is starting from From 15:00 while the latest check-out time is at Before 11:00
What is the star rating of Hotel Tops 10?
Hotel Tops 10 has a 4.0-star rating.
How many rooms are available at Hotel Tops 10?
Hotel Tops 10 has 332.
Does Hotel Tops 10 have parking?
Yes, Hotel Tops 10 does offer on-site parking. We recommend confirming with the hotel in case a parking space request needs to be added to your booking.
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Hotel Tops 10 reviews and ratings

8.6
Very Good
From 1,002 reviews
Cleanliness

8.8

Room Comfort

8.8

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
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Traveller Reviews Hotel Tops 10

Number of reviews per page
20
40
Top reviews
Jeng Jung
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

This Hotel located very poor transfer area. and around the area has limited dining and shopping.
Jongman
icon-Business and Leisure Family
Business and Leisure Family
6.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

They need to pay more attention on cleaning of room amenities.
Seungyoul
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

I recently returned to Korea after a long time abroad and started a week-long trip around the Gangwon area. This hotel was our first stop. We arrived late in the afternoon, and while I rested due to jet lag, my mother went to use the hotel’s on-site hot springs. However, when she returned, she told me that she had accidentally stepped on feces inside the hot spring area while walking. It seemed like it may have been left by a toddler (?), but it was extremely unpleasant and, more importantly, dangerous — she almost slipped because of it. This was very disappointing, especially for a hotel of this level. The staff should pay far more attention to hygiene, safety checks, and regular maintenance of the facilities. A hot spring should be a place where guests can relax, not experience something like this. I hope the hotel takes this issue seriously and improves cleanliness and safety protocols for future guests.
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Maarten
icon-with Partner
with Partner
6.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

The room was good and clean, and the beds comfortable. The service was so-so. The managment sometimes seems to be more concerned with guests following hotel rules than with their comfort.
Pun
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 34 week(s) ago

Hotels.com verified review

The spacious room and comfortable bed made it a great experience. We didn’t try their meal due to the high price, but we’ll try it next time to see if it’s worth it.
Hoyoung
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Only setback is the location. The dinner at rooftop was not back at all either actually. The buffet dinner can be costly though.
BOON CHYE
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

Hot spring was good but dining was very limited
Mikyung
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 64 week(s) ago

Hotels.com verified review

Kind staffs l, Nice view from the room, great food.
Seung ju
2.0
/10
Reviewed 87 week(s) ago

Expedia Group verified review

There was no hot water for 4 hours after checking in and the staff was rude.
PHILIP
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 136 week(s) ago

Expedia Group verified review

Very roomy, great views, and the spa and pool on 1st floor were wonderful. Very nice facility.
sungrack
10.0
/10
Reviewed 138 week(s) ago

Expedia Group verified review

Good place to rest
John
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 140 week(s) ago

Expedia Group verified review

Since it is a little distance away from a city center, the hotel offers very quiet environment. The hotel is on a top of a cliff that offers great view and has a great buffet restaurant with tasty dishes and very reasonable price.
Geonho
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 143 week(s) ago

Expedia Group verified review

Great sea view
SANGJOON
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 145 week(s) ago

Expedia Group verified review

Dirty room, unfriendly staff, expensive and nonsense buffet. Just a terrible mistake to choose this hotel based on unreliable reviews
Jennifer
icon-Business and Leisure with Partner
Business and Leisure with Partner
8.0
/10
Reviewed 146 week(s) ago

Expedia Group verified review

A very good view. We had the partial lake view. I like the towel and bathrobe. The service of the front office are commendable. Specifically, when they let me use the business center for my online meeting. As a hospitality professor, they are very professional. However, not that sound proof. We heard the banging of the door from other rooms. Great staycation!
Read More
Hoyoung
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 147 week(s) ago

Expedia Group verified review

늦은 휴가 다녀왔습니다. 항상 갈 때마다 애들과 놀 것도 많고 경치도 깡패고, 도보로 올라갈 때 빼고는 흠 잡을데가 없습니다. 스카이라운지 카페 쥬스 가격 제외하면 전반적으로 큰 불만 없습니다.
Byung Jin
icon-Leisure
Leisure
8.0
/10
Reviewed 160 week(s) ago

Expedia Group verified review

Location-wise, the hotel has great ocean view. Their spa was great as well. The room was spacious and clean but too few furnitures feeling like empty space. It was a bit inconvenient with two few usable power outlets for charging electronics. Reception staff was fast and efficient but in hurry to wrap up the reception. These made me uncomfortable to continue my questions. To note, the lobby was very bright and spacious but somewhat stinky like sewage smells that I still don’t know what it was. This place will be more attentive if they pay attention in a bit of details. Their sunrise view at rooftop garden was really amazing.
Read More
young
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 169 week(s) ago

Expedia Group verified review

This hotel’s accommodation was okay but early check in generates too much extra cost. I mean why not let us getting in early if your room is ready already?
Haerry
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 202 week(s) ago

Hotels.com verified review

성수기라서 이그제큐티브 룸 2박에 백만원 조금 넘게 지불하고 예약했습니다. 호텔즈닷컴 8년 넘게 사용하고, 여행도 많이 다닙니다. 사이트에서 더블베드 2개있고, 어린이 3인 어른 2인 숙박 가능한 거 확인하고 예약완료했습니다. 체크인하는데 직원분이 다짜고짜 4인이상 숙박 불가라고 해서 당황했습니다. 사이트 확인하고 예약했다고 했더니 그럴리가 없다고 사이트 보여달라고 해서, 보여줬더니 이건 사이트에서 맘대로 올린거고 호텔에서는 이런 문구를 넣었을리가 없다고 하더군요. 사이트랑 호텔이 어떻게 홍보를 하건 간에 일단 나는 비용 지불하고 예약했는데, 이게 무슨 일이냐고 했더니 한참 있다가 “4만원 추가비용 내세요” 라고 하더라고요. 제대로 된 호텔이었으면,”잠시만 기다려 주세요.”라고 하고 사이트 찾아보고 초과인원 매뉴얼 확인한 다음에 “1인 초과시 1박 당 2만원 추가 비용이 있습니다. 체크인 해 드릴까요?” 라고 했을거고, 4만원 내고 끝났을텐데, 숙박 불가라고하다가 사이트 찾아서 보여달라고 하다가, 호텔에서 절대 그런 문구 안 쓴다고 이건 호텔스닷컴에서 잘못한 거라고 하다가 마지막에 추가 비용 내라고… 고객응대 과정이 호텔이라고 하기에는 너무 저급하네요. 객실도 오래되서 들떠있는 바닥재에 욕실 물때, 저렴한 마감재. 무엇보다 그 직원분 한 사람 때문에 다시는 여기 갈일이 없을 듯 합니다. 호텔 서비스업에도 종사해 본 적이 있어서 웬만하면 감사히 지내다 오는데, 여기는 정말 기본도 안 되어있는 곳이어서 리뷰 남깁니다. 최악이에요.
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Heewon
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 213 week(s) ago

Expedia Group verified review

The front desk staff was professional but could be a bit more friendly and welcoming.
Number of reviews per page
20
40

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Exterior 4 Hotel Tops 10

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.6
Very Good
From 1,002 reviews
Cleanliness

8.8

Room Comfort

8.8

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Hotel Tops 10

Number of reviews per page
20
40
Top reviews
Jeng Jung
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

This Hotel located very poor transfer area. and around the area has limited dining and shopping.
Jongman
icon-Business and Leisure Family
Business and Leisure Family
6.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

They need to pay more attention on cleaning of room amenities.
Seungyoul
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

I recently returned to Korea after a long time abroad and started a week-long trip around the Gangwon area. This hotel was our first stop. We arrived late in the afternoon, and while I rested due to jet lag, my mother went to use the hotel’s on-site hot springs. However, when she returned, she told me that she had accidentally stepped on feces inside the hot spring area while walking. It seemed like it may have been left by a toddler (?), but it was extremely unpleasant and, more importantly, dangerous — she almost slipped because of it. This was very disappointing, especially for a hotel of this level. The staff should pay far more attention to hygiene, safety checks, and regular maintenance of the facilities. A hot spring should be a place where guests can relax, not experience something like this. I hope the hotel takes this issue seriously and improves cleanliness and safety protocols for future guests.
Read More
Maarten
icon-with Partner
with Partner
6.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

The room was good and clean, and the beds comfortable. The service was so-so. The managment sometimes seems to be more concerned with guests following hotel rules than with their comfort.
Pun
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 34 week(s) ago

Hotels.com verified review

The spacious room and comfortable bed made it a great experience. We didn’t try their meal due to the high price, but we’ll try it next time to see if it’s worth it.
Hoyoung
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Only setback is the location. The dinner at rooftop was not back at all either actually. The buffet dinner can be costly though.
BOON CHYE
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

Hot spring was good but dining was very limited
Mikyung
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 64 week(s) ago

Hotels.com verified review

Kind staffs l, Nice view from the room, great food.
Seung ju
2.0
/10
Reviewed 87 week(s) ago

Expedia Group verified review

There was no hot water for 4 hours after checking in and the staff was rude.
PHILIP
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 136 week(s) ago

Expedia Group verified review

Very roomy, great views, and the spa and pool on 1st floor were wonderful. Very nice facility.
sungrack
10.0
/10
Reviewed 138 week(s) ago

Expedia Group verified review

Good place to rest
John
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 140 week(s) ago

Expedia Group verified review

Since it is a little distance away from a city center, the hotel offers very quiet environment. The hotel is on a top of a cliff that offers great view and has a great buffet restaurant with tasty dishes and very reasonable price.
Geonho
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 143 week(s) ago

Expedia Group verified review

Great sea view
SANGJOON
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 145 week(s) ago

Expedia Group verified review

Dirty room, unfriendly staff, expensive and nonsense buffet. Just a terrible mistake to choose this hotel based on unreliable reviews
Jennifer
icon-Business and Leisure with Partner
Business and Leisure with Partner
8.0
/10
Reviewed 146 week(s) ago

Expedia Group verified review

A very good view. We had the partial lake view. I like the towel and bathrobe. The service of the front office are commendable. Specifically, when they let me use the business center for my online meeting. As a hospitality professor, they are very professional. However, not that sound proof. We heard the banging of the door from other rooms. Great staycation!
Read More
Hoyoung
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 147 week(s) ago

Expedia Group verified review

늦은 휴가 다녀왔습니다. 항상 갈 때마다 애들과 놀 것도 많고 경치도 깡패고, 도보로 올라갈 때 빼고는 흠 잡을데가 없습니다. 스카이라운지 카페 쥬스 가격 제외하면 전반적으로 큰 불만 없습니다.
Byung Jin
icon-Leisure
Leisure
8.0
/10
Reviewed 160 week(s) ago

Expedia Group verified review

Location-wise, the hotel has great ocean view. Their spa was great as well. The room was spacious and clean but too few furnitures feeling like empty space. It was a bit inconvenient with two few usable power outlets for charging electronics. Reception staff was fast and efficient but in hurry to wrap up the reception. These made me uncomfortable to continue my questions. To note, the lobby was very bright and spacious but somewhat stinky like sewage smells that I still don’t know what it was. This place will be more attentive if they pay attention in a bit of details. Their sunrise view at rooftop garden was really amazing.
Read More
young
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 169 week(s) ago

Expedia Group verified review

This hotel’s accommodation was okay but early check in generates too much extra cost. I mean why not let us getting in early if your room is ready already?
Haerry
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 202 week(s) ago

Hotels.com verified review

성수기라서 이그제큐티브 룸 2박에 백만원 조금 넘게 지불하고 예약했습니다. 호텔즈닷컴 8년 넘게 사용하고, 여행도 많이 다닙니다. 사이트에서 더블베드 2개있고, 어린이 3인 어른 2인 숙박 가능한 거 확인하고 예약완료했습니다. 체크인하는데 직원분이 다짜고짜 4인이상 숙박 불가라고 해서 당황했습니다. 사이트 확인하고 예약했다고 했더니 그럴리가 없다고 사이트 보여달라고 해서, 보여줬더니 이건 사이트에서 맘대로 올린거고 호텔에서는 이런 문구를 넣었을리가 없다고 하더군요. 사이트랑 호텔이 어떻게 홍보를 하건 간에 일단 나는 비용 지불하고 예약했는데, 이게 무슨 일이냐고 했더니 한참 있다가 “4만원 추가비용 내세요” 라고 하더라고요. 제대로 된 호텔이었으면,”잠시만 기다려 주세요.”라고 하고 사이트 찾아보고 초과인원 매뉴얼 확인한 다음에 “1인 초과시 1박 당 2만원 추가 비용이 있습니다. 체크인 해 드릴까요?” 라고 했을거고, 4만원 내고 끝났을텐데, 숙박 불가라고하다가 사이트 찾아서 보여달라고 하다가, 호텔에서 절대 그런 문구 안 쓴다고 이건 호텔스닷컴에서 잘못한 거라고 하다가 마지막에 추가 비용 내라고… 고객응대 과정이 호텔이라고 하기에는 너무 저급하네요. 객실도 오래되서 들떠있는 바닥재에 욕실 물때, 저렴한 마감재. 무엇보다 그 직원분 한 사람 때문에 다시는 여기 갈일이 없을 듯 합니다. 호텔 서비스업에도 종사해 본 적이 있어서 웬만하면 감사히 지내다 오는데, 여기는 정말 기본도 안 되어있는 곳이어서 리뷰 남깁니다. 최악이에요.
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Heewon
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 213 week(s) ago

Expedia Group verified review

The front desk staff was professional but could be a bit more friendly and welcoming.
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