Hotel Tops 10

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8.6
/10
Very Good
1,000 reviews

What Guests Say About Their Stay

Colin

10.0
/ 10
Only downside is I thought the water park and arcade was included in the stay so it got pricey quick but we had fun and it was beautiful

PHILIP

10.0
/ 10
Very roomy, great views, and the spa and pool on 1st floor were wonderful. Very nice facility.

John

10.0
/ 10
Since it is a little distance away from a city center, the hotel offers very quiet environment. The hotel is on a top of a cliff that offers great view and has a great buffet restaurant with tasty dishes and very reasonable price.
In the Area
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455 34 Heonhwa Ro Okgye Myeon, Gangneung, Gangwon, South Korea, 25633

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Hotel Tops 10 is located in area / city Gangneung. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hotel Tops 10

455 34 Heonhwa Ro Okgye Myeon, Gangneung, Gangwon, South Korea, 25633
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Lobby Hotel Tops 10
Lobby 2 Hotel Tops 10

Discover More About Hotel Tops 10

The Charm of Hotel Tops 10 in Gangwon

Welcome to Hotel Tops 10, your ideal gateway to the stunning landscapes and vibrant culture of Gangwon, South Korea. Designed with the discerning traveler in mind, Hotel Tops 10 offers a blend of comfort, convenience, and authentic local experiences. Whether you're planning a relaxing getaway or an adventurous exploration, this hotel provides a welcoming base for your South Korean journey. For Australian travelers seeking a home away from home, Hotel Tops 10 promises a memorable stay with its excellent amenities and prime location. Rates at Hotel Tops 10 start from - per night. Don't forget to use the special promo code for new TRAVELOKA users to secure up to 8% off your booking!

Location and Transport Accessibility of Hotel Tops 10

Hotel Tops 10 is nestled in the heart of Gangneung-si, a city renowned for its beautiful coastline and rich cultural heritage. Situated at 옥계면 헌화로 455 34, 강릉, 강원, 대한민국, 25633, the hotel offers a perfect balance between serene surroundings and easy access to the city's attractions. Gangneung-si is approximately a 3-hour drive from Seoul, making it a popular destination for those looking to escape the bustling capital. The nearest major transport hub is Gangneung Station, which provides KTX high-speed train services connecting to Seoul and other major cities, making it convenient for travelers arriving from afar. The hotel is also within reasonable proximity to local bus routes, allowing for effortless exploration of the surrounding areas. The atmosphere around Hotel Tops 10 is one of relaxed coastal charm, with easy access to local eateries and shops, offering a true taste of Gangwon life.

Guest Facilities and Services at Hotel Tops 10

Guest facilities at Hotel Tops 10 are designed to ensure a comfortable and convenient stay for all visitors. Understanding the importance of a good start to the day, the hotel offers a delightful breakfast experience, often featuring a selection of local and international dishes, with ample coffee options to kickstart your morning. For those who prefer to explore the local café scene, numerous charming cafes are just a short stroll away. The hotel provides essential services such as complimentary Wi-Fi throughout the property, ensuring you stay connected. A 24-hour front desk is available to assist with any queries or requests, offering friendly and efficient service. Secure luggage storage is also available, allowing you to make the most of your time before check-in or after check-out. While specific details on fitness centers or other amenities may vary, the focus is on providing a welcoming and functional environment.

Room Information and Stay Experience at Hotel Tops 10

The Room types of Hotel Tops 10 are thoughtfully appointed to cater to a range of traveler needs, ensuring a restful and rejuvenating experience. Each room is designed with comfort and cleanliness as top priorities, featuring modern amenities to enhance your stay. You can expect well-maintained, comfortable bedding, ensuring a good night's sleep. Effective climate control systems are in place, providing excellent air-conditioning and heating to keep you comfortable regardless of the season. The bathrooms are kept to a high standard of cleanliness, offering a refreshing space to prepare for your day or unwind in the evening. While specific room names and sizes are best confirmed directly with the hotel, the overall aim is to provide a serene and pleasant environment for all guests.

Recommended Nearby Dining and Cafes around Hotel Tops 10

Gangneung-si boasts a vibrant culinary scene, and Hotel Tops 10 is perfectly positioned to let you explore it. Within easy walking distance, you'll discover a variety of local restaurants serving delicious Korean specialties, from fresh seafood to hearty stews. The area is also dotted with charming cafes, perfect for enjoying a leisurely brunch or a perfectly brewed cup of coffee, reminiscent of Australia's own beloved café culture. Many of these establishments offer a warm and inviting atmosphere, making them ideal spots to relax and soak in the local ambiance. Whether you're craving a traditional Korean meal or a contemporary brunch, the dining options near Hotel Tops 10 are sure to satisfy.

Popular Attractions and Activities near Hotel Tops 10

Gangneung-si is a treasure trove of natural beauty and cultural attractions. Visitors staying at Hotel Tops 10 will find themselves within easy reach of some of the region's most beloved spots. Explore the picturesque shores of Gyeongpo Beach, famous for its clear waters and sandy expanse, perfect for a leisurely stroll or a refreshing dip. Immerse yourself in history and art at the Ojukheon House, the birthplace of a renowned Korean scholar and artist. For breathtaking coastal views, head to Anmok Beach, known for its vibrant coffee street and stunning ocean vistas. Discover the serene beauty of Jeongdongjin Beach, famous for being the closest train station to the sea. Don't miss the chance to visit the Haslla Art World, a unique museum and sculpture park offering panoramic views of the East Sea. If you are looking for other activities around Hotel Tops 10, check out the best deals on Traveloka: Recommended activities in Gangneung-si!

How to Get to Hotel Tops 10 from the Airport

Navigating your journey to Hotel Tops 10 is straightforward, with several convenient options available from the nearest airport. Understanding how to get to Hotel Tops 10 is key to a smooth arrival. The primary airport serving the region is Yangyang International Airport (YNY), though many international travelers may arrive via Incheon International Airport (ICN) and then take a connecting flight or KTX train. From Yangyang International Airport, you can opt for a public bus service or a taxi to reach Gangneung-si. If arriving at Incheon International Airport, taking the AREX express train to Seoul Station and then transferring to a KTX train bound for Gangneung Station is a highly efficient method. Alternatively, consider using a rideshare service or a metered taxi for a more direct, though potentially more expensive, journey. For those looking for pre-arranged transport, exploring options for an Airport transfer service can provide peace of mind.

Summary of Why You Should Choose Hotel Tops 10

Hotel Tops 10 in Gangwon offers an exceptional experience for travelers seeking comfort, convenience, and a genuine connection to the local area. Its prime location provides easy access to stunning beaches, cultural sites, and a thriving food scene, making it an ideal base for exploration. The hotel's commitment to guest comfort is evident in its well-appointed rooms and attentive service, ensuring a relaxing stay. For those planning their next adventure, consider the following highlights:

  • Excellent location in Gangneung-si, close to popular attractions and local amenities.
  • Comfortable and clean room environments with effective climate control.
  • Friendly and helpful staff ready to assist with your needs.
  • Proximity to a vibrant local dining and café culture.

Ready to experience the best of Gangwon? Check room availability at Hotel Tops 10 and Book Hotel Tops 10 today through Traveloka for a seamless booking process. Explore more options and secure your perfect stay:

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All facilities in Hotel Tops 10

Entertainment Facility Hotel Tops 10
Entertainment Facility
Functional Hall Hotel Tops 10
Functional Hall
Common Space Hotel Tops 10
Common Space
Lobby Hotel Tops 10
Lobby
Accommodation Services Hotel Tops 10
Accommodation Services

Things to Do

  • Indoor pool
  • Karaoke
  • Health club
  • Garden
  • Sauna
  • Steam room
  • Pool sun loungers

Hotel Services

  • Multilingual staff
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Concierge

Sports and Recreations

  • Fitness center
  • Table tennis
  • Game room
  • Golf cart
  • Mini golf

Public Facilities

  • Coffee shop
  • Elevator
  • Parking
  • Safety deposit box

Business Facilities

  • Conference center
  • Business facilities
  • Business facilities
  • Business center

Family-friendly Facilities

  • Kids club
  • Children pool

Food and Drinks

  • Breakfast
  • Snack bar

General

  • Smoking area
  • Parking

Nearby Facilities

  • Grocery
  • ATM/Banking

Connectivity

  • Free WiFi

Accessibilty

  • Accessible parking

Accommodation Policy & General Information in Hotel Tops 10

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 11:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a fire extinguisher and a smoke detector
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. This property’s Aqua Park facility, including the hot springs and indoor pool, is closed on the last Wednesday of every month.

Pets

Pets Not Allowed
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Tops 10
332
Another facilities in Hotel Tops 10
Indoor pool, Karaoke, Health club, Garden, Sauna

Frequently asked questions about Hotel Tops 10

What are available facilities at Hotel Tops 10?
There are top facilites at Hotel Tops 10 such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hotel Tops 10?
The standard check-in time at Hotel Tops 10 is starting from From 15:00 while the latest check-out time is at Before 11:00
Does Hotel Tops 10 provide breakfast?
Yes, Hotel Tops 10 provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Tops 10?
Hotel Tops 10 has a 4.0-star rating.
How many rooms are available at Hotel Tops 10?
Hotel Tops 10 has 332.
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Hotel Tops 10 reviews and ratings

8.6
Very Good
From 1,000 reviews
Cleanliness

8.8

Room Comfort

8.8

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
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Traveller Reviews Hotel Tops 10

Number of reviews per page
20
40
Top reviews
Colin
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Only downside is I thought the water park and arcade was included in the stay so it got pricey quick but we had fun and it was beautiful
Jeng Jung
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

This Hotel located very poor transfer area. and around the area has limited dining and shopping.
Jongman
icon-Business and Leisure Family
Business and Leisure Family
6.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

They need to pay more attention on cleaning of room amenities.
Seungyoul
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

I recently returned to Korea after a long time abroad and started a week-long trip around the Gangwon area. This hotel was our first stop. We arrived late in the afternoon, and while I rested due to jet lag, my mother went to use the hotel’s on-site hot springs. However, when she returned, she told me that she had accidentally stepped on feces inside the hot spring area while walking. It seemed like it may have been left by a toddler (?), but it was extremely unpleasant and, more importantly, dangerous — she almost slipped because of it. This was very disappointing, especially for a hotel of this level. The staff should pay far more attention to hygiene, safety checks, and regular maintenance of the facilities. A hot spring should be a place where guests can relax, not experience something like this. I hope the hotel takes this issue seriously and improves cleanliness and safety protocols for future guests.
Read More
Maarten
icon-with Partner
with Partner
6.0
/10
Reviewed 43 week(s) ago

Hotels.com verified review

The room was good and clean, and the beds comfortable. The service was so-so. The managment sometimes seems to be more concerned with guests following hotel rules than with their comfort.
Pun
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 45 week(s) ago

Hotels.com verified review

The spacious room and comfortable bed made it a great experience. We didn’t try their meal due to the high price, but we’ll try it next time to see if it’s worth it.
Hoyoung
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

Only setback is the location. The dinner at rooftop was not back at all either actually. The buffet dinner can be costly though.
BOON CHYE
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

Hot spring was good but dining was very limited
Mikyung
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 75 week(s) ago

Hotels.com verified review

Kind staffs l, Nice view from the room, great food.
Seung ju
2.0
/10
Reviewed 98 week(s) ago

Expedia Group verified review

There was no hot water for 4 hours after checking in and the staff was rude.
PHILIP
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 147 week(s) ago

Expedia Group verified review

Very roomy, great views, and the spa and pool on 1st floor were wonderful. Very nice facility.
sungrack
10.0
/10
Reviewed 149 week(s) ago

Expedia Group verified review

Good place to rest
John
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 151 week(s) ago

Expedia Group verified review

Since it is a little distance away from a city center, the hotel offers very quiet environment. The hotel is on a top of a cliff that offers great view and has a great buffet restaurant with tasty dishes and very reasonable price.
Geonho
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 154 week(s) ago

Expedia Group verified review

Great sea view
SANGJOON
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 156 week(s) ago

Expedia Group verified review

Dirty room, unfriendly staff, expensive and nonsense buffet. Just a terrible mistake to choose this hotel based on unreliable reviews
Jennifer
icon-Business and Leisure with Partner
Business and Leisure with Partner
8.0
/10
Reviewed 157 week(s) ago

Expedia Group verified review

A very good view. We had the partial lake view. I like the towel and bathrobe. The service of the front office are commendable. Specifically, when they let me use the business center for my online meeting. As a hospitality professor, they are very professional. However, not that sound proof. We heard the banging of the door from other rooms. Great staycation!
Read More
Hoyoung
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 158 week(s) ago

Expedia Group verified review

늦은 휴가 다녀왔습니다. 항상 갈 때마다 애들과 놀 것도 많고 경치도 깡패고, 도보로 올라갈 때 빼고는 흠 잡을데가 없습니다. 스카이라운지 카페 쥬스 가격 제외하면 전반적으로 큰 불만 없습니다.
Byung Jin
icon-Leisure
Leisure
8.0
/10
Reviewed 171 week(s) ago

Expedia Group verified review

Location-wise, the hotel has great ocean view. Their spa was great as well. The room was spacious and clean but too few furnitures feeling like empty space. It was a bit inconvenient with two few usable power outlets for charging electronics. Reception staff was fast and efficient but in hurry to wrap up the reception. These made me uncomfortable to continue my questions. To note, the lobby was very bright and spacious but somewhat stinky like sewage smells that I still don’t know what it was. This place will be more attentive if they pay attention in a bit of details. Their sunrise view at rooftop garden was really amazing.
Read More
young
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 180 week(s) ago

Expedia Group verified review

This hotel’s accommodation was okay but early check in generates too much extra cost. I mean why not let us getting in early if your room is ready already?
Haerry
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 213 week(s) ago

Hotels.com verified review

성수기라서 이그제큐티브 룸 2박에 백만원 조금 넘게 지불하고 예약했습니다. 호텔즈닷컴 8년 넘게 사용하고, 여행도 많이 다닙니다. 사이트에서 더블베드 2개있고, 어린이 3인 어른 2인 숙박 가능한 거 확인하고 예약완료했습니다. 체크인하는데 직원분이 다짜고짜 4인이상 숙박 불가라고 해서 당황했습니다. 사이트 확인하고 예약했다고 했더니 그럴리가 없다고 사이트 보여달라고 해서, 보여줬더니 이건 사이트에서 맘대로 올린거고 호텔에서는 이런 문구를 넣었을리가 없다고 하더군요. 사이트랑 호텔이 어떻게 홍보를 하건 간에 일단 나는 비용 지불하고 예약했는데, 이게 무슨 일이냐고 했더니 한참 있다가 “4만원 추가비용 내세요” 라고 하더라고요. 제대로 된 호텔이었으면,”잠시만 기다려 주세요.”라고 하고 사이트 찾아보고 초과인원 매뉴얼 확인한 다음에 “1인 초과시 1박 당 2만원 추가 비용이 있습니다. 체크인 해 드릴까요?” 라고 했을거고, 4만원 내고 끝났을텐데, 숙박 불가라고하다가 사이트 찾아서 보여달라고 하다가, 호텔에서 절대 그런 문구 안 쓴다고 이건 호텔스닷컴에서 잘못한 거라고 하다가 마지막에 추가 비용 내라고… 고객응대 과정이 호텔이라고 하기에는 너무 저급하네요. 객실도 오래되서 들떠있는 바닥재에 욕실 물때, 저렴한 마감재. 무엇보다 그 직원분 한 사람 때문에 다시는 여기 갈일이 없을 듯 합니다. 호텔 서비스업에도 종사해 본 적이 있어서 웬만하면 감사히 지내다 오는데, 여기는 정말 기본도 안 되어있는 곳이어서 리뷰 남깁니다. 최악이에요.
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Number of reviews per page
20
40

Ready to make up your mind?

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Exterior 4 Hotel Tops 10

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.6
Very Good
From 1,000 reviews
Cleanliness

8.8

Room Comfort

8.8

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Hotel Tops 10

Number of reviews per page
20
40
Top reviews
Colin
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Only downside is I thought the water park and arcade was included in the stay so it got pricey quick but we had fun and it was beautiful
Jeng Jung
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

This Hotel located very poor transfer area. and around the area has limited dining and shopping.
Jongman
icon-Business and Leisure Family
Business and Leisure Family
6.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

They need to pay more attention on cleaning of room amenities.
Seungyoul
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

I recently returned to Korea after a long time abroad and started a week-long trip around the Gangwon area. This hotel was our first stop. We arrived late in the afternoon, and while I rested due to jet lag, my mother went to use the hotel’s on-site hot springs. However, when she returned, she told me that she had accidentally stepped on feces inside the hot spring area while walking. It seemed like it may have been left by a toddler (?), but it was extremely unpleasant and, more importantly, dangerous — she almost slipped because of it. This was very disappointing, especially for a hotel of this level. The staff should pay far more attention to hygiene, safety checks, and regular maintenance of the facilities. A hot spring should be a place where guests can relax, not experience something like this. I hope the hotel takes this issue seriously and improves cleanliness and safety protocols for future guests.
Read More
Maarten
icon-with Partner
with Partner
6.0
/10
Reviewed 43 week(s) ago

Hotels.com verified review

The room was good and clean, and the beds comfortable. The service was so-so. The managment sometimes seems to be more concerned with guests following hotel rules than with their comfort.
Pun
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 45 week(s) ago

Hotels.com verified review

The spacious room and comfortable bed made it a great experience. We didn’t try their meal due to the high price, but we’ll try it next time to see if it’s worth it.
Hoyoung
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

Only setback is the location. The dinner at rooftop was not back at all either actually. The buffet dinner can be costly though.
BOON CHYE
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

Hot spring was good but dining was very limited
Mikyung
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 75 week(s) ago

Hotels.com verified review

Kind staffs l, Nice view from the room, great food.
Seung ju
2.0
/10
Reviewed 98 week(s) ago

Expedia Group verified review

There was no hot water for 4 hours after checking in and the staff was rude.
PHILIP
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 147 week(s) ago

Expedia Group verified review

Very roomy, great views, and the spa and pool on 1st floor were wonderful. Very nice facility.
sungrack
10.0
/10
Reviewed 149 week(s) ago

Expedia Group verified review

Good place to rest
John
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 151 week(s) ago

Expedia Group verified review

Since it is a little distance away from a city center, the hotel offers very quiet environment. The hotel is on a top of a cliff that offers great view and has a great buffet restaurant with tasty dishes and very reasonable price.
Geonho
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 154 week(s) ago

Expedia Group verified review

Great sea view
SANGJOON
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 156 week(s) ago

Expedia Group verified review

Dirty room, unfriendly staff, expensive and nonsense buffet. Just a terrible mistake to choose this hotel based on unreliable reviews
Jennifer
icon-Business and Leisure with Partner
Business and Leisure with Partner
8.0
/10
Reviewed 157 week(s) ago

Expedia Group verified review

A very good view. We had the partial lake view. I like the towel and bathrobe. The service of the front office are commendable. Specifically, when they let me use the business center for my online meeting. As a hospitality professor, they are very professional. However, not that sound proof. We heard the banging of the door from other rooms. Great staycation!
Read More
Hoyoung
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 158 week(s) ago

Expedia Group verified review

늦은 휴가 다녀왔습니다. 항상 갈 때마다 애들과 놀 것도 많고 경치도 깡패고, 도보로 올라갈 때 빼고는 흠 잡을데가 없습니다. 스카이라운지 카페 쥬스 가격 제외하면 전반적으로 큰 불만 없습니다.
Byung Jin
icon-Leisure
Leisure
8.0
/10
Reviewed 171 week(s) ago

Expedia Group verified review

Location-wise, the hotel has great ocean view. Their spa was great as well. The room was spacious and clean but too few furnitures feeling like empty space. It was a bit inconvenient with two few usable power outlets for charging electronics. Reception staff was fast and efficient but in hurry to wrap up the reception. These made me uncomfortable to continue my questions. To note, the lobby was very bright and spacious but somewhat stinky like sewage smells that I still don’t know what it was. This place will be more attentive if they pay attention in a bit of details. Their sunrise view at rooftop garden was really amazing.
Read More
young
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 180 week(s) ago

Expedia Group verified review

This hotel’s accommodation was okay but early check in generates too much extra cost. I mean why not let us getting in early if your room is ready already?
Haerry
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 213 week(s) ago

Hotels.com verified review

성수기라서 이그제큐티브 룸 2박에 백만원 조금 넘게 지불하고 예약했습니다. 호텔즈닷컴 8년 넘게 사용하고, 여행도 많이 다닙니다. 사이트에서 더블베드 2개있고, 어린이 3인 어른 2인 숙박 가능한 거 확인하고 예약완료했습니다. 체크인하는데 직원분이 다짜고짜 4인이상 숙박 불가라고 해서 당황했습니다. 사이트 확인하고 예약했다고 했더니 그럴리가 없다고 사이트 보여달라고 해서, 보여줬더니 이건 사이트에서 맘대로 올린거고 호텔에서는 이런 문구를 넣었을리가 없다고 하더군요. 사이트랑 호텔이 어떻게 홍보를 하건 간에 일단 나는 비용 지불하고 예약했는데, 이게 무슨 일이냐고 했더니 한참 있다가 “4만원 추가비용 내세요” 라고 하더라고요. 제대로 된 호텔이었으면,”잠시만 기다려 주세요.”라고 하고 사이트 찾아보고 초과인원 매뉴얼 확인한 다음에 “1인 초과시 1박 당 2만원 추가 비용이 있습니다. 체크인 해 드릴까요?” 라고 했을거고, 4만원 내고 끝났을텐데, 숙박 불가라고하다가 사이트 찾아서 보여달라고 하다가, 호텔에서 절대 그런 문구 안 쓴다고 이건 호텔스닷컴에서 잘못한 거라고 하다가 마지막에 추가 비용 내라고… 고객응대 과정이 호텔이라고 하기에는 너무 저급하네요. 객실도 오래되서 들떠있는 바닥재에 욕실 물때, 저렴한 마감재. 무엇보다 그 직원분 한 사람 때문에 다시는 여기 갈일이 없을 듯 합니다. 호텔 서비스업에도 종사해 본 적이 있어서 웬만하면 감사히 지내다 오는데, 여기는 정말 기본도 안 되어있는 곳이어서 리뷰 남깁니다. 최악이에요.
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