Barceló Ponent Beach

Night one of my stay at 3 am someone was trying to enter our room when I called the front desk they said they had thought the room was unoccupied and sent the people to try to open our door AGAIN. This went on for about five minutes. We were two girls on a girls trip and to be woken up from a deep sleep to this was quite traumatizing. The next day we went to explain the situation to the front desk and they said the manager would reach out. That never happened and the same night we went back and said we’d be contacted the next day. Guess what that never happened. Staff came off as rude and clearly didn’t want to take accountability for their actions. If you want staff that cares about you I wouldn’t recommend this place. Also the hallways were run down, dirty, smelly and never failed to see open containers of liquor/wine/water.

The main issue with our stay was the condition of the room. It smelled and felt damp, with visible signs of damp on the walls and ceilings, and generally felt quite rundown. A number of things were marked or worn, and the seal on the back of the toilet was broken, which added to the impression that the room needed more maintenance and attention. That said, there were positives. The staff were all very friendly, and the reception and dining areas felt much nicer and better kept than the room itself. The location is also good, around a 15-minute walk from the main centre with restaurants and right next to Cala Ferrera Beach, where you can use pedalos and paddleboards. Overall, I’d say the location and staff were good, but the condition of the room really let the stay down. The hotel and beach area were also very busy, so it may not be the best choice for anyone looking for a calm or relaxing holiday. Based on our experience, there are likely better-maintained hotels nearby.

Loved the view and beach at this hotel. The hotel itself was average, along with how clean the rooms were. Our room had a very strong sewer smell the entire time we were there, we mentioned it to staff and they did not care to do much about it. parking also sucked. Would give the overall stay a 6.5/10

Other than the beach/Cala the property is poor and food is unbeatable. Avoid!!

All is good , thanks so much

The recepción staff were very helpful and attentive. The food was varied and in abundance, even free drinks with evening meal. The entertainment staff were extremely happy and fun. Just want to say a big thank you to Pepe, fir the dance class, Cappuccino for the the games and the girls for the morning exercise classes. Bingo was a hoot.

Very easy access to the beach

Very pleasant stay, beautiful beach and nicel family pool with sunshine until late afternoon

The hotel is located in a beautiful area and the hotel itself is modern, clean and spacious. It's view from the pool is stunning and moment away from the beach it over looks. However, the staff at the hotel were not as impressive. We didn't feel we had a warm welcome at the reception when we arrived. One day our room wasn't cleaned so we didn't receive clean towel and mats and made bed and a general clean. I went down to reception and they were not interested, and said I'll have to go to the back of the list for the evening clean & should get a room clean around 9pm... Also, on check out we asked to order a taxi hour prior to our anticipated departure to the airport and the lady on reception said we should have booked it 24h in advance, okay fine but no one told us this was the case when we arrived, plus I've stayed in Cala Dor many times and this has never been the case. The lady at reception said she can try and book one for us - come 1pm (30 before we was due to leave for the airport) I went back and asked if they had managed to book our taxi and they had no record of my request. I asked for them to call again for me and they were fully booked until 3pm that day. I asked what I should do and the lady shrugged her shoulders and said just walk 5 minutes up to the road to a taxi rank, you might get one ... might? Okay so we might make our flight then. Luckily for us we started walking towards the centre and a taxi was on his break and kindly took us to the airport.

Great oceanfront hotel, with the friendliest front desk staff. I checked in at 12:30am and was offered the midnight buffet which was a nice surprise. The rooms are simple with just enough that I needed. I appreciated the beach being right next to the pool areas. The town itself is really walkable and I was able to see other Cala’s in the area.

The greatest stay we have ever had. Probably the best beach in the whole area in comparison to the others close by. Staff are super helpful and the rooms are great Will be going back next time we head to Mallorca

Loved the property and the location. Amazing!

Amazing hotel with beach front access to the Cala Ferrera. The view from the balcony was unreal and perfect for our honeymoon! It was walking distance to the little town and a plus perk was the starfish catamaran docked right below their property so we’d were able to buy our ticket for the fun water boat excursion right there. The food was hit out miss. The lunch was amazing but the dinner was not the best. You can choose to switch the dinner to the lunch and I recommend doing so. Breakfast was delicious. The beds were comfortable! I’d stay here again!

No me gustó la comida.

Not the best place where to stay at.

Had the most incredible time here. Perfect location, fun atmosphere. Breakfast and dinner was included at a buffet. Room was nice and the balcony had a great view. Close to town. I would recommend friends and family to visit. Gorgeous area.

The chef was accommodating

Lovely relaxing holiday, great hotel and staff with perfect location.

Lovely hotel, spotless and friendly staff. My only complaint is that we booked half board which included draught drinks as a special offer. This isn’t the case and only includes drinks at meals, which could have been made clearer when booking. It wouldn’t prevent us from visiting again now we know.

I’ve had a wonderful stay at Barceló Aguamarina. Clean room with plenty plug sockets and the bed and linen were so comfortable. I slept extremely well on this trip. All the staff work extremely hard to make your stay pleasant and carefree, all very friendly and approachable. My only slight criticism is that I was entitled to up to 3 alcoholic drinks with my evening meal as part of half board plus promotion. The wait staff in restaurant were happy to give you your first drink but never asked me again. I had to ask if I wanted another and it makes you feel like you are bothering them when they are busy. It would be nice to be offered your second or third drink. This is only a minor issue but it did frustrate me slightly. It felt like I was being rushed to finish and leave. I would definitely return again.