METT Hotel & Beach Resort Marbella Estepona

great location and staff

Shower drain took extended period of time to drain water. Breakfast buffet service was unsatisfactory. Waiters skipped me over and took food orders from parties that sat down long after me.

The experience was amazing! The resort is beautiful and the staff are all incredibly friendly. Food from the restaurants is delicious too. Will be coming back!

Wonderful stay and awesome customer service! Loved this resort and everyone was so friendly. Natalie the manager was amazing!

We loved how relaxing and accommodating this hotel was! Truly a 5 star resort! Customer service including the manager Natalie - was phenomenal!

Our stay at METT in Marbella was lovely. We had deluxe pool/sea facing rooms which were very spacious, and complete with very good amenities. We especially liked that housekeeping replenished our room with water bottles every day. The concierge communicated with us through WhatsApp and if we needed anything, we just had to ask through the app which was lovely. The staff was very accommodating and kind. Be prepared to need a car or to need Uber/Taxis. It is not a very walkable area (about 30 minutes from old town / 20 from Puerto Banus). The beach was lovely! Bring water shoes if you plan on going into the ocean, as there are many rocks (but this is to be expected in Europe!) We also enjoyed the pool area, which was always very clean and well kept. I would definitely recommend this hotel!

Live dj on Friday was a plus

We were offered an upgrade at a cost ! Hard sell by the ‘welcome person’ We explained we have vip access. Although rooms were available we were not offered an upgrade other than a paid for upgrade. Also they tried to charge for valet parking. We did get that removed from the bill.

Excellent as always

On arriving the immediate warmth of the welcome from the staff was infectious. They were so helpful and attentive. The place is so clean and tidy. Both restaurants are of a good standard plenty of choice for both Breakfast and Dining on an evening. The Pool and Beach bars are very good for Lunch and Drinks. The beds both around the pool and on the beach are very comfortable. On the downside their are a few things around the pool that can be improved. The first is the music. It is more suited to a much younger clientele. We did voice this and to be fair to the Hotel they addressed the situation for the last few days. Their is also an area where you have to reserve the beds at an extra charge. We found that Non Residents were coming in especially on a weekend and taking over those particular areas. I did suggest to the hotel to consider relocating these beds also where you lay around the pool you do not get the sunshine for the whole day. We found the beach to be the perfect location where the bar and beds are less than two minutes from the pool area and much more peaceful.

Amazing! Stayed here for 4 nights with husband, 17yr daughter & 20yr old son. Hotel and service was fantastic, beautiful setting, staff cannot do enough for you. Dj around the pool from 2pm , the beach is chill again with amazing service from gorgeous beach bar. Yiu have what’s app service with concierge where they will recommend & book anything for you. Had such a 5 star stay, highly recommend and will definitely return :)

Nothing to add

The hotel is excellent except that at breakfast they are understaffed so takes long for them to take your order and for the pool and beach restaurant there is a point when they can’t handle orders so they stop taking them. Otherwise they are great but the problem with the food is a real issue they need to solve

The property was great, GORGEOUS spot. Felt out of this world. The Greek restaurant best I’ve been to in awhile, staff was super friendly and helpful. Only downfall was the pool area, as a guest paying a lot of money to stay a night I should be able to lounge where I want and not asked to be move because I need to pay!!!! Should got theirs guest staying at the hotel first.

Amazing resort

The ambience of the property, and the staff were very helpful and friendly.

Fabulous hotel but with teething issues. Reception staff 1st class, hotel facilities 1st class. Rooms very good. Service in bar, pool and beach can be very slow. More attention to beach area also required from a cleanliness POV. Overall. A great place that once the above and more staff are recruited (appreciate it’s challenging in hospitality sector post Covid) will be a 5 star experience.

Our stay was perfect from start to finish. The property is beautiful and well kept. The staff were amazing and friendly, special mention to Sergio manager, Christina and Luis servers around pool/beach. The food was all very good. The team are also still looking at ways they can improve. They made us feel very special. Would definitely return.

H

Great stay