Insight resort

This a nice property with staff that tries very hard. Pros- we started with a really nice welcome drink and our room had an awesome view (very small deck) and a very comfy bed with nice pillows. The shower works well and has a lot of hot water. The pool is lovey. Great yoga room and yoga instructor. We went for a massage and that was delightful, the masseuse is wonderful. Pool is great and they have nice pool towels. They provide 2 litres of water a day (plastic) and the breakfast is really nice though repetitive. We had dinner 2x in the hotel and the food is fresh and tasty. Cons- first time since we have been in Sri Lanka (over 18 locations) that we receive and email that if you want anything more than Internet to communicate, you have to pay extra. Luckily we had data because the wifi was totally useless. Not something to cheap out on in a big resort. Also the yoga mats and the outdoor sun bed mats were horrible, torn, stained and dirty which was really unfortunate. We also had tears in our bedsheets. Also, in other resorts in Sri Lanka they provide drinking water in glass bottles they clean and reuse because this resort must be using a ton of plastic. For the price of a stay, they really need to put a bit more funds in to the property.

Great pool great beach great location

A lovely hotel, with super friendly staff, our children loved the pool, the food was fab from pizzas to Sri Lankan food. We enjoyed the massage service too. A great value hotel over looking ocean

Rey warm welcome, got a head and shoulders massage on arrival, got a complementary fruit dish to the room and during check out got coconut rock these I did not get in a 5 star hotel that I stayed the night before at yala, the crew were very friendly, courteous, willing to help, and very accommodating, very nice receptionist

Wonderful staff at a well kept hotel. Dinner and breakfast were both good; Sri Lankan and western options. Great pool and great beach location. Good value for money.

It was safe

The staff works tirelessly to keep you happy and having a pleasant stay. I stated for a week this past summer, and everything went well. They have a nice pool and the beach is right outside. Thanks again!

I had such a great time at Insight Resort. Very clean, nice hotel. With very helpful and polite staff, I’ve never felt unattended. Beautiful private beach access and spacious pool. I chose the room with sea view and enjoyed so much. The food at the restaurant was amazing and super fresh. Value and quality are really attractive! Will definitely come back!

I would rate "Insight" at 5 stars. Heaps of reasons to do so, especially because of the professional and attentive staff. However, I can only give them 4.9 stars... the music selection does not match the hotel environment. It's a beachfront hotel with a lot of surfers, but they play old Roy Orbison and Elvis music. Also, they play random Italian music. It's not bad music, it just doesn't fit the property. My opinion is they should have something more Bali Lounge / Bali Chill style. It would make breakfast buffet time so much more enjoyable... listening to beach chill music instead of random 1950s US songs. Besides that, 5 stars!!!

Very friendly, comfortable rooms, felt a bit odd signing a disclosure form on powercuts but they operate by the book. Overall a good place to unwind

The hotel is super clean and safe and the staff are welcoming and friendly, however their manner is a bit off-putting as they only seem to know two words: "Room Number". Even after two weeks, the waiters at breakfast asked me my room number when they had seen me every day. The restaurant has no vibe whatsoever, long empty tables in a huge bright room. Your plates are cleared before you have finished your last mouthful of food, and you are brought the bill to sign without being asked if you want anything else. Waiters hover over you watching your every move as if you are not to be trusted - it can be quite disconcerting! The food however is great, and the Chef is amazing. He came out every morning to see if I liked the breakfast, and recommended certain dishes - he even made me a special pasta one evening as he knew I'd like it spicy. The information needs to be updated on the website/hotels.com site as, whilst this may be due to pandemic restrictions, if I had known certain things I would not have chosen this resort. As a coffee lover, they only have instant coffee, even at breakfast, it's disguised as filter coffee! No coffee bar. No snack bar/deli. There is only 1 (lovely) pool. No roof terrace. The Juice Bar is just a sign (it's a storage place for beach mattresses & towels). The picnic area is a bunch of wooden benches. No specific children's play area. No sun umbrellas at all. No beach loungers (pool area only). Gayan, one of the pool attendants was super though.

My friend and I stayed here for 2 nights as a treat to end our trip in Sri Lanka. It was a dream. The staff were great and the facilities were lovely. We paid extra to have a sea view which was amazing, but you spend most of your time by the pool or in the sea! We got tuk tuks to the local restaurants at night, and did an afternoon/evening trip to Galle. Breakfast buffet was great too. Lovely hotel, would definitely recommend!

Location was great. Service was upto the mark. Cleaniless and food was great. Varieties of food in buffet.

Perfect location, family friendly and great for surfing (beginners)

The Staff & Manager was Friendly . Always have a smile and welcoming , Hotel was very Clean, right beside the beach. The Buffet was excellent, and the Service was outstanding. I will recommend for family to stay in this Beautiful view hotel. If i get the chance i will stay for 2 more days.

Had a great time at the hotel. The staff was excellent and the food was also good. We stayed during the New Year time & Kids really enjoyed the new year games as well as us. It was nice of the hotel to organize the Kiribath table with traditional sweetmeats during the auspicious time. Nice & calm beach right in front of the hotel. Will definitely stay at Insight again. Great service by Dilani (FOM) and her team.

Great resort right on the beach with clear blue water and waves for surfing just a stone throw away from your room. Enjoy nice fresh juices by the pool served by friendly staff. We enjoyed our delux room with king bed and sea view (#505). Tuktuks take your around to get your surf boards and evening pizza/tacos. Highly recommended for any travelers for a one -two day stopover on their way down to Mirissa.

Very good resort, the location is very good, right on the beach which is almost like a private beach. The staff requires some training as many of them were trainees. The person answering the phone to take orders for room service should be good in communication. The pool and spa are very good. The staff overall is friendly and courteous.

the overall feeling of the hotel was ok. The location is nice with the beach in front. The rooms are spacious and clean, we had a sea view room, which was nice. The service though was not to great satisfaction in parts. We were not very happy with the service for the reception. They had difficulties to communicate in English. They never called back upon a request for a massage. However, the staff at the pool was very nice. Whereas breakfast was good, I would not recommend half board service, as dinner meals were rather dull. We still decided to extend our stay for another two nights, as we really liked the beach, outdoor area, and our room.

Definitely not 3.5 star! Very disappointing. Small holes in bed sheets and frayed towels. Paint pealing off the walls in our room. No buffet breakfast for the first 2 days we were there. The second last night a group of young Sri Lankan's on a work trip came and stayed. The party went on for hours. Running in the hallways, continuous noise, yelling, slamming doors and loud music. By 3 am we were getting pretty annoyed. The staff must have know it was going on because the main dining room is an atrium and is connected to the hallways. There was no way they couldn't have heard. At 3 we called and complained. It did quieten down a bit after that, with only intermittent loud noises. But then it started up again at 6am. So we had breakfast, complained to the manger, who's only excuse was "they are young", and then we went back to bed. We then complained to the management again they were dismissive. We were only there for 5 days and we lost a whole day. They then gave us an ~ AU$6 discount on our stay! The cost of 1 drink, or less than 10% of a nights accommodation. Generally a lousy experience. I would not recommend it to anyone. There were a lot of other nice places we saw on the days we did go out. Please look somewhere else! Don't stay here.