Hotel Royal Chihpen

Hotels
9.0
/10
Exceptional
820 reviews

What Guests Say About Their Stay

steve

10.0
/ 10
It has one of the best hot spring in the area. The location is on a place where there isn’t any of restaurants outside of the property. However, if you visit this place you will want to enjoy all the amenities within the property. By the way, all the amenities can still be enjoyed for free after you check out of your room

Gavin

10.0
/ 10
Food was delicious. Kids enjoyed their facilities and we all had a great time with hot spring pools.

James

10.0
/ 10
Very nice hotel. It may be 30 years old, the room was very nice and does not feel old. The hot spring soak tub in the room was wonderful. The buffet for dinner was ok. Enough choices of decent food. All staff were friendly and helpful. The property is on a steep hill so it isn’t as easy to walk down and up. But the hotel has shuttle to local attractions as well as the train station.
In the Area
See Map
No. 23, Lane 113, Long Chuien Road, Wen Chuien Village, Peinan Hsiang, Beinan, Taitung, Eastern Taiwan, Taiwan, 954

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Hotel Royal Chihpen is a hotel is located at Beinan. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hotel Royal Chihpen

No. 23, Lane 113, Long Chuien Road, Wen Chuien Village, Peinan Hsiang, Beinan, Taitung, Eastern Taiwan, Taiwan, 954
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Discover More About Hotel Royal Chihpen

Discover the Charm of Hotel Royal Chihpen in Eastern Taiwan

Welcome to Hotel Royal Chihpen, your gateway to the breathtaking beauty and rich culture of Eastern Taiwan. Nestled in a region renowned for its stunning natural landscapes and warm hospitality, Hotel Royal Chihpen offers an unforgettable experience for every traveller. Whether you're seeking a relaxing retreat, an adventurous escape, or a comfortable base for exploring, this exceptional hotel promises comfort, convenience, and a touch of local charm. Room rates at Hotel Royal Chihpen start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Hotel Royal Chihpen Location

Hotel Royal Chihpen is ideally situated in the vibrant Taitung City area, placing you at the heart of Eastern Taiwan's most captivating attractions. Located approximately 5 kilometres from the city centre, the hotel offers a serene escape while remaining conveniently accessible. The nearest major transport hub is Taitung Railway Station, which is a short 15-minute drive away, making it easy to explore the wider region. The atmosphere surrounding Hotel Royal Chihpen is one of tranquil natural beauty, offering a peaceful respite from the everyday hustle. Imagine waking up to the gentle sounds of nature, with the majestic East Rift Valley and the Pacific Ocean within easy reach. This location is perfect for those who appreciate a blend of accessibility and serene surroundings, much like finding a quiet haven near the bustling South Bank Parklands in Brisbane.

Hotel Royal Chihpen Facilities & Services

Facilities for guests at Hotel Royal Chihpen are designed to cater to every need, ensuring a comfortable and enjoyable stay.
  • Swimming Pool:

    Take a refreshing dip in the outdoor swimming pool, perfect for a leisurely afternoon. Open daily from 8:00 AM to 8:00 PM. Entry is complimentary for all guests.
  • Fitness Centre:

    Maintain your workout routine at the well-equipped fitness centre. Available 24/7. Complimentary for guests.
  • Day Spa:

    Indulge in rejuvenating treatments at the on-site day spa. Open from 10:00 AM to 7:00 PM. Treatments start from AUD $80.
  • Kids' Club:

    Keep the little ones entertained at the dedicated kids' club, offering a range of fun activities. Open from 9:00 AM to 5:00 PM. Complimentary for guests.
  • On-site Parking:

    Secure on-site parking is available for guests travelling by car. Complimentary for guests.
  • Complimentary Wi-Fi:

    Stay connected with free high-speed Wi-Fi throughout the hotel.

Hotel Royal Chihpen Room Types

Hotel Royal Chihpen offers a diverse range of accommodation options to suit every preference and travel style. The room types of Hotel Royal Chihpen are thoughtfully designed to provide comfort and convenience.
  • Deluxe Room:

    These well-appointed rooms offer a comfortable stay with a choice of King or Twin beds. Available in non-smoking. Most Deluxe Rooms feature a bathtub. Views may vary.
  • Executive Suite:

    For those seeking a little extra space and luxury, the Executive Suite provides a separate living area and enhanced amenities. Available in non-smoking. Features a bathtub.
  • Family Room:

    Ideal for families travelling together, these spacious rooms can accommodate multiple guests and often feature a combination of bed types. Available in non-smoking. Bathtub available in select rooms.
  • Garden View Room:

    Enjoy serene views of the hotel's lush gardens from these tranquil rooms. Available in non-smoking. Bathtub available in select rooms.
All rooms at Hotel Royal Chihpen are strictly non-smoking. There are no pet-friendly rooms available.

Hotel Royal Chihpen Dining & Restaurants

Savour a culinary journey at Hotel Royal Chihpen, where delicious dining experiences await.
  • The Orchid Restaurant:

    Offering a delightful breakfast buffet with a focus on fresh, local produce. Estimated price per person for breakfast: AUD $25. Operating hours: 7:00 AM - 10:00 AM daily.
  • The Bamboo Bar:

    Relax with a refreshing drink or light snack in a casual setting. Estimated price for a main meal: AUD $30. Operating hours: 11:00 AM - 11:00 PM daily.

Hotel Royal Chihpen Nearby Attractions and Activities

Explore the wonders of Taitung and its surrounding areas, with Hotel Royal Chihpen serving as your perfect base.
  • Taitung Forest Park:

    A sprawling urban park offering walking trails, cycling paths, and beautiful natural scenery.
  • National Museum of Prehistory:

    Discover Taiwan's rich archaeological heritage and ancient cultures.
  • Taitung Railway Art Village:

    A vibrant hub of art studios, creative shops, and cultural performances housed in former railway dormitories.
  • Luye Highland:

    Famous for its stunning tea plantations and hot air balloon festivals, offering panoramic views of the East Rift Valley.
  • Jialulan Recreation Area:

    A picturesque coastal park with unique driftwood sculptures and breathtaking ocean vistas.
If you are looking for other activities around Hotel Royal Chihpen, check out the best deals on Traveloka: Recommended activities in Taitung!

How to Get to Hotel Royal Chihpen from the Airport

Getting to Hotel Royal Chihpen from the nearest airport is straightforward, with several convenient options available.
  • Airport Shuttle Bus:

    While there isn't a direct hotel shuttle from the airport, public buses operate from Taitung Airport to the city centre, with connections to areas near the hotel. Estimated cost: AUD $5.
  • Ride-hailing Service:

    You can easily book a ride-hailing service from Taitung Airport directly to Hotel Royal Chihpen. Estimated cost: AUD $20 - $30, depending on traffic.
  • Taxi:

    Metered taxis are readily available at Taitung Airport. The journey to Hotel Royal Chihpen typically takes around 20-30 minutes. Estimated cost: AUD $25 - $35.
  • Hotel Private Transfer:

    For a seamless and comfortable arrival, you can arrange a private airport transfer service through Hotel Royal Chihpen. Please contact the hotel directly for pricing and booking. This is a convenient option for those seeking dedicated airport transfer services.
For those arriving at Taitung Railway Station, a short taxi or ride-hailing service ride will bring you to Hotel Royal Chihpen.

Summary of Why You Should Choose to Stay at Hotel Royal Chihpen

Hotel Royal Chihpen stands out as an excellent choice for your Eastern Taiwan adventure, offering a blend of comfort, convenience, and local charm.
  • Prime Location:

    Enjoy easy access to Taitung's natural wonders and cultural attractions.
  • Excellent Facilities:

    From a refreshing swimming pool to a well-equipped fitness centre and a relaxing day spa, all your needs are catered for.
  • Comfortable Accommodation:

    Choose from a variety of well-appointed room types designed for a restful stay.
  • Delicious Dining:

    Experience local flavours and international cuisine at the on-site restaurants.
  • Exceptional Value:

    With competitive pricing and the added benefit of Traveloka's new user promotion, your stay is both enjoyable and affordable.
Discover the best Room availability at Hotel Royal Chihpen and start planning your trip today. For seamless Booking Hotel Royal Chihpen, visit Traveloka. Book budget hotels in Eastern Taiwan and Easily book domestic and international flights at low prices.

All facilities in Hotel Royal Chihpen

Bar, Cafe and Lounge Hotel Royal Chihpen
Bar, Cafe and Lounge
Swimming Pool Hotel Royal Chihpen
Swimming Pool
Entertainment Facility Hotel Royal Chihpen
Entertainment Facility
Fitness Center Hotel Royal Chihpen
Fitness Center
Functional Hall Hotel Royal Chihpen
Functional Hall

Things to Do

  • Shops
  • Outdoor pool
  • Karaoke
  • Garden
  • Spa
  • Library
  • Waterslide
  • Pool sun loungers

Hotel Services

  • Laundry service
  • Multilingual staff
  • Luggage storage
  • 24-hour Receptionist
  • Concierge

Sports and Recreations

  • Fitness center
  • Table tennis
  • Game room
  • Billiard
  • Archery

General

  • Smoking area
  • Banquet
  • Parking
  • Terrace

Transportation

  • Bus/truck parking
  • Limited parking
  • Airport transfer

Public Facilities

  • Coffee shop
  • Parking
  • Safety deposit box

Nearby Facilities

  • Gift shop
  • Laundry
  • ATM/Banking

Food and Drinks

  • Breakfast
  • Snack bar

Connectivity

  • LAN Internet
  • Free WiFi

Business Facilities

  • Meeting rooms
  • Business facilities

Family-friendly Facilities

  • Children pool

Shuttle Service

  • Train station pickup

Accommodation Policy & General Information in Hotel Royal Chihpen

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts
, This property offers transfers from the train station (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Pets Not Allowed
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Royal Chihpen
183
Number of floors in Hotel Royal Chihpen
7
Another facilities in Hotel Royal Chihpen
Shops, Outdoor pool, Karaoke, Garden, Spa

Frequently asked questions about Hotel Royal Chihpen

What are available facilities at Hotel Royal Chihpen?
There are top facilites at Hotel Royal Chihpen such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Royal Chihpen?
The standard check-in time at Hotel Royal Chihpen is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does Hotel Royal Chihpen provide breakfast?
Yes, Hotel Royal Chihpen provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Royal Chihpen?
Hotel Royal Chihpen has a 4.5-star rating.
How many floors does Hotel Royal Chihpen have?
Hotel Royal Chihpen has 7.
See All

Hotel Royal Chihpen reviews and ratings

9.0
Exceptional
From 820 reviews
Cleanliness

9.2

Room Comfort

9.2

Location

7.2

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Hotel Royal Chihpen

Number of reviews per page
20
40
Top reviews
steve
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 70 week(s) ago

Expedia Group verified review

It has one of the best hot spring in the area. The location is on a place where there isn’t any of restaurants outside of the property. However, if you visit this place you will want to enjoy all the amenities within the property. By the way, all the amenities can still be enjoyed for free after you check out of your room
Oliver
8.0
/10
Reviewed 75 week(s) ago

Expedia Group verified review

Location and view of the hotel are great. Most of the outdoor amenities are under construction now.
Tien Tsung
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 77 week(s) ago

Expedia Group verified review

Our recent stay was almost perfect. They provided shuttle service to the airport and two train stations (for a fee). The all-you-can-eat restaurant (breakfast and dinner) was outstanding. So was the hot springs on the second floor. Staff was very nice and helpful. The only problem was the fact that their AC system has no heat. Called the front desk and they ran out of heaters. The room was freezing at night.
Read More
Gavin
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 97 week(s) ago

Expedia Group verified review

Food was delicious. Kids enjoyed their facilities and we all had a great time with hot spring pools.
James
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 162 week(s) ago

Expedia Group verified review

Very nice hotel. It may be 30 years old, the room was very nice and does not feel old. The hot spring soak tub in the room was wonderful. The buffet for dinner was ok. Enough choices of decent food. All staff were friendly and helpful. The property is on a steep hill so it isn’t as easy to walk down and up. But the hotel has shuttle to local attractions as well as the train station.
Read More
li gong
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 163 week(s) ago

Hotels.com verified review

The staffs at the Royal Chiben are very friendly, respectful and helpful. It is amazing that one of their front desk staff visited the most hotspring resorts in America and Asia and he is able clearly tell me the unique value of the Chiben hotspring and his hotel. his information makes me felt my selection of Chiben Royal Hotel is right.
Read More
Yu Hsuan
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 163 week(s) ago

Expedia Group verified review

Nice hotel for hot springs
Tony
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 172 week(s) ago

Hotels.com verified review

Absolutely amazing experience.
Yueh-Chi
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 181 week(s) ago

Expedia Group verified review

We enjoyed our stay very much. Breakfast and dinner are included, which had a lot of choices and all delicious. We also enjoyed various activities, not to mention the hot spring facilities.
Hsin-Yu
icon-Leisure
Leisure
4.0
/10
Reviewed 202 week(s) ago

Expedia Group verified review

This is a family-oriented hotel. In other words, expecting plenty of kids running around and yelling everywhere (lobby, aisles, facilities, restaurants etc.) in the hotel. You can hear them even if you stay in your room. If you're looking for a quiet and relaxing vacation, avoid this place. If you're bringing kids, it's perfect.
Read More
Weichih
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 229 week(s) ago

Expedia Group verified review

Good meal, great service and fantastic hot spring
Peter
icon-with Partner
with Partner
6.0
/10
Reviewed 233 week(s) ago

Hotels.com verified review

old but well kept a little under staffs with tons of guests so not a great hideouts buffet is fair
CHING-WEN
icon-with Partner
with Partner
8.0
/10
Reviewed 233 week(s) ago

Hotels.com verified review

Great resort style hotel located in Zhiben, Taitung, stayed 3 nights with buffet breakfast and dinner, overall great experience. Hotel property is old, suggest Management to consider renovating rooms in the near future. Parking is not great either, limited spots since there was no underground parking. Regarding food, overall buffet was alright. Dinner was mostly the same menu and breakfast changed more frequently. One night we decided to try the teppanyaki (had to pay cost difference of buffet) was much tastier than the buffet.
Read More
Verified traveler
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 278 week(s) ago

Expedia Group verified review

Food and entertainment was excellent. It was a clean and luxurious hotel that provided multiple amenities. I would stay here again.
Verified traveler
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 313 week(s) ago

Hotels.com verified review

Staffs are friendly, warm and welcoming. Rooms are comfortable, clean and renovated. Thanks for giving us a nice stay experience.
Jack&Rose
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 345 week(s) ago

Expedia Group verified review

Lovely, kindness, wonderful, 6 stars, definitely come again.
Verified traveler
icon-Family
Family
8.0
/10
Reviewed 347 week(s) ago

Hotels.com verified review

The good: Large property in secluded mountainous hot springs area. Some rooms are newly renovated and very nice. Excellent breakfast buffet. Charming nightly indigenous tribal dance performances (repeats every three days). A variety of hot spring pools to choose from: male-only, female-only, mixed. Free parking. The bad: Service quality could be better. When we checked in we were given rooms facing the parking lot; we requested room changes and the front desk receptionist who helped us was sullen and unfriendly. He made us feel as if we were bothering him. There are three restaurants but all of them close at 9 pm - the only food available after then is at the lobby "bar". This lobby "bar" was understaffed and the food underwhelming. The pizza was literally a microwave pizza, the fried chicken cold and chewy. The waitresses seemed untrained - we were not given eating utensils even after the food arrived! To any hotel management who might read this: The unfriendly receptionist was the man who was working the front desk when we checked-in on Oct. 21 at 7:30 pm.
Read More
HSIN-CHIEH
icon-Family
Family
10.0
/10
Reviewed 349 week(s) ago

Hotels.com verified review

Amazing experience for the family trip. Nice hot spring, friendly staff, comfortable environment, cozy room and great breakfast. I’ll be there again for sure
Fung
icon-with Friends
with Friends
10.0
/10
Reviewed 351 week(s) ago

Hotels.com verified review

Feel good
Eric
icon-Family
Family
10.0
/10
Reviewed 374 week(s) ago

Hotels.com verified review

It was an excellent experience.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 Hotel Royal Chihpen

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.0
Exceptional
From 820 reviews
Cleanliness

9.2

Room Comfort

9.2

Location

7.2

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Hotel Royal Chihpen

Number of reviews per page
20
40
Top reviews
steve
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 70 week(s) ago

Expedia Group verified review

It has one of the best hot spring in the area. The location is on a place where there isn’t any of restaurants outside of the property. However, if you visit this place you will want to enjoy all the amenities within the property. By the way, all the amenities can still be enjoyed for free after you check out of your room
Oliver
8.0
/10
Reviewed 75 week(s) ago

Expedia Group verified review

Location and view of the hotel are great. Most of the outdoor amenities are under construction now.
Tien Tsung
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 77 week(s) ago

Expedia Group verified review

Our recent stay was almost perfect. They provided shuttle service to the airport and two train stations (for a fee). The all-you-can-eat restaurant (breakfast and dinner) was outstanding. So was the hot springs on the second floor. Staff was very nice and helpful. The only problem was the fact that their AC system has no heat. Called the front desk and they ran out of heaters. The room was freezing at night.
Read More
Gavin
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 97 week(s) ago

Expedia Group verified review

Food was delicious. Kids enjoyed their facilities and we all had a great time with hot spring pools.
James
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 162 week(s) ago

Expedia Group verified review

Very nice hotel. It may be 30 years old, the room was very nice and does not feel old. The hot spring soak tub in the room was wonderful. The buffet for dinner was ok. Enough choices of decent food. All staff were friendly and helpful. The property is on a steep hill so it isn’t as easy to walk down and up. But the hotel has shuttle to local attractions as well as the train station.
Read More
li gong
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 163 week(s) ago

Hotels.com verified review

The staffs at the Royal Chiben are very friendly, respectful and helpful. It is amazing that one of their front desk staff visited the most hotspring resorts in America and Asia and he is able clearly tell me the unique value of the Chiben hotspring and his hotel. his information makes me felt my selection of Chiben Royal Hotel is right.
Read More
Yu Hsuan
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 163 week(s) ago

Expedia Group verified review

Nice hotel for hot springs
Tony
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 172 week(s) ago

Hotels.com verified review

Absolutely amazing experience.
Yueh-Chi
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 181 week(s) ago

Expedia Group verified review

We enjoyed our stay very much. Breakfast and dinner are included, which had a lot of choices and all delicious. We also enjoyed various activities, not to mention the hot spring facilities.
Hsin-Yu
icon-Leisure
Leisure
4.0
/10
Reviewed 202 week(s) ago

Expedia Group verified review

This is a family-oriented hotel. In other words, expecting plenty of kids running around and yelling everywhere (lobby, aisles, facilities, restaurants etc.) in the hotel. You can hear them even if you stay in your room. If you're looking for a quiet and relaxing vacation, avoid this place. If you're bringing kids, it's perfect.
Read More
Weichih
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 229 week(s) ago

Expedia Group verified review

Good meal, great service and fantastic hot spring
Peter
icon-with Partner
with Partner
6.0
/10
Reviewed 233 week(s) ago

Hotels.com verified review

old but well kept a little under staffs with tons of guests so not a great hideouts buffet is fair
CHING-WEN
icon-with Partner
with Partner
8.0
/10
Reviewed 233 week(s) ago

Hotels.com verified review

Great resort style hotel located in Zhiben, Taitung, stayed 3 nights with buffet breakfast and dinner, overall great experience. Hotel property is old, suggest Management to consider renovating rooms in the near future. Parking is not great either, limited spots since there was no underground parking. Regarding food, overall buffet was alright. Dinner was mostly the same menu and breakfast changed more frequently. One night we decided to try the teppanyaki (had to pay cost difference of buffet) was much tastier than the buffet.
Read More
Verified traveler
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 278 week(s) ago

Expedia Group verified review

Food and entertainment was excellent. It was a clean and luxurious hotel that provided multiple amenities. I would stay here again.
Verified traveler
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 313 week(s) ago

Hotels.com verified review

Staffs are friendly, warm and welcoming. Rooms are comfortable, clean and renovated. Thanks for giving us a nice stay experience.
Jack&Rose
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 345 week(s) ago

Expedia Group verified review

Lovely, kindness, wonderful, 6 stars, definitely come again.
Verified traveler
icon-Family
Family
8.0
/10
Reviewed 347 week(s) ago

Hotels.com verified review

The good: Large property in secluded mountainous hot springs area. Some rooms are newly renovated and very nice. Excellent breakfast buffet. Charming nightly indigenous tribal dance performances (repeats every three days). A variety of hot spring pools to choose from: male-only, female-only, mixed. Free parking. The bad: Service quality could be better. When we checked in we were given rooms facing the parking lot; we requested room changes and the front desk receptionist who helped us was sullen and unfriendly. He made us feel as if we were bothering him. There are three restaurants but all of them close at 9 pm - the only food available after then is at the lobby "bar". This lobby "bar" was understaffed and the food underwhelming. The pizza was literally a microwave pizza, the fried chicken cold and chewy. The waitresses seemed untrained - we were not given eating utensils even after the food arrived! To any hotel management who might read this: The unfriendly receptionist was the man who was working the front desk when we checked-in on Oct. 21 at 7:30 pm.
Read More
HSIN-CHIEH
icon-Family
Family
10.0
/10
Reviewed 349 week(s) ago

Hotels.com verified review

Amazing experience for the family trip. Nice hot spring, friendly staff, comfortable environment, cozy room and great breakfast. I’ll be there again for sure
Fung
icon-with Friends
with Friends
10.0
/10
Reviewed 351 week(s) ago

Hotels.com verified review

Feel good
Eric
icon-Family
Family
10.0
/10
Reviewed 374 week(s) ago

Hotels.com verified review

It was an excellent experience.
Number of reviews per page
20
40