It has one of the best hot spring in the area. The location is on a place where there isn’t any of restaurants outside of the property. However, if you visit this place you will want to enjoy all the amenities within the property. By the way, all the amenities can still be enjoyed for free after you check out of your room

Location and view of the hotel are great. Most of the outdoor amenities are under construction now.

Our recent stay was almost perfect. They provided shuttle service to the airport and two train stations (for a fee). The all-you-can-eat restaurant (breakfast and dinner) was outstanding. So was the hot springs on the second floor. Staff was very nice and helpful. The only problem was the fact that their AC system has no heat. Called the front desk and they ran out of heaters. The room was freezing at night.

Food was delicious. Kids enjoyed their facilities and we all had a great time with hot spring pools.

Very nice hotel. It may be 30 years old, the room was very nice and does not feel old. The hot spring soak tub in the room was wonderful. The buffet for dinner was ok. Enough choices of decent food. All staff were friendly and helpful. The property is on a steep hill so it isn’t as easy to walk down and up. But the hotel has shuttle to local attractions as well as the train station.

The staffs at the Royal Chiben are very friendly, respectful and helpful. It is amazing that one of their front desk staff visited the most hotspring resorts in America and Asia and he is able clearly tell me the unique value of the Chiben hotspring and his hotel. his information makes me felt my selection of Chiben Royal Hotel is right.

Nice hotel for hot springs

Absolutely amazing experience.

We enjoyed our stay very much. Breakfast and dinner are included, which had a lot of choices and all delicious. We also enjoyed various activities, not to mention the hot spring facilities.

This is a family-oriented hotel. In other words, expecting plenty of kids running around and yelling everywhere (lobby, aisles, facilities, restaurants etc.) in the hotel. You can hear them even if you stay in your room. If you're looking for a quiet and relaxing vacation, avoid this place. If you're bringing kids, it's perfect.

Good meal, great service and fantastic hot spring

old but well kept a little under staffs with tons of guests so not a great hideouts buffet is fair

Great resort style hotel located in Zhiben, Taitung, stayed 3 nights with buffet breakfast and dinner, overall great experience. Hotel property is old, suggest Management to consider renovating rooms in the near future. Parking is not great either, limited spots since there was no underground parking. Regarding food, overall buffet was alright. Dinner was mostly the same menu and breakfast changed more frequently. One night we decided to try the teppanyaki (had to pay cost difference of buffet) was much tastier than the buffet.

Food and entertainment was excellent. It was a clean and luxurious hotel that provided multiple amenities. I would stay here again.

Staffs are friendly, warm and welcoming. Rooms are comfortable, clean and renovated. Thanks for giving us a nice stay experience.

Lovely, kindness, wonderful, 6 stars, definitely come again.

The good: Large property in secluded mountainous hot springs area. Some rooms are newly renovated and very nice. Excellent breakfast buffet. Charming nightly indigenous tribal dance performances (repeats every three days). A variety of hot spring pools to choose from: male-only, female-only, mixed. Free parking. The bad: Service quality could be better. When we checked in we were given rooms facing the parking lot; we requested room changes and the front desk receptionist who helped us was sullen and unfriendly. He made us feel as if we were bothering him. There are three restaurants but all of them close at 9 pm - the only food available after then is at the lobby "bar". This lobby "bar" was understaffed and the food underwhelming. The pizza was literally a microwave pizza, the fried chicken cold and chewy. The waitresses seemed untrained - we were not given eating utensils even after the food arrived! To any hotel management who might read this: The unfriendly receptionist was the man who was working the front desk when we checked-in on Oct. 21 at 7:30 pm.

Amazing experience for the family trip. Nice hot spring, friendly staff, comfortable environment, cozy room and great breakfast. I’ll be there again for sure

Feel good

It was an excellent experience.