Novotel Phuket Kata Avista Resort & Spa

Thank you Tom and Alom. You guys and everyone else made my stay above expectations. Thank you again Harrisoj

The property is set up nicely for families. The Family Rooms are cute and engaging for kids, there are two kids' clubs, and there's a separate kids' pool and splash pad. The staff are fantastic, and the location is convenient for shopping and the beaches. Unfortunately, the property needs a refresh. The buildings are tired and have worn poorly. The rooms have hollow-core doors with no insulation or weatherstripping. You'll have perpetual moisture and ambient noise in your room. The splash pad must be resurfaced as it's buckling, cracked, and generally dangerous for young kids. The WIFI was atrocious - incapable of handling any videoconferencing (so don't plan to do any work while you're there). This property has a lot of potential, but doesn't live up to the Novotel brand name.

The family room is just a large standard sized hotel rm. My room had a mildew smell my entire stay and the blankets felt damp from the moisture in the room. There was a consistent sewerage smell coming from the toilet. We asked for washed cloths 5 times in our 3 day stay and kept receiving hand towels. I wouldn't stay here again nor recommend it.

The shuttle service to Kata beach was nice since the hotel is on a steep hill. The deluxe room with sea view was spacious with plenty of closet space. We were on the fourth floor and the trees obscured some of the sea view.The staff service was excellent. The restaurant menu was good and the buffet breakfast was great. I didn't know all the pools would be over run with children although it's a family oriented hotel. We had a difficult time securing two seats by the upper pool mid-day.

Pleasant stay and family enjoyed the hotel very well!

Excellent property with family friendly facilities and friendly staff, always ready to help and accommodate our every desire. Highly recommended for a hussle free stay at Phuket

Lovely hotel, nice staff and good facilities. Only negative it’s at the top of a hill, this is easily overcome buy ample cheap taxis, hotel free shuttle bus or realising it’s only an issue on the way back 😂

Lovely hotel, staff and great breakfast

Our experience at the hotel was great and delightful. The hotel has great facilities, it is close to the beach, has a good restaurant and provides a rich and abundant breakfast. The staff is very professional and friendly, a special mention to the reception team, May, Mia and Tina. And special thanks also to Aey at the lobby for his help.

Amazing experience at Novotel Kata Avista. We were staying in a family room as travelled with our 2 children. The room was great with wonderful little gestures for the children. The hotel catters very well for the little ones - the kids club, rooms, breakfast, small swimming pool etc. The only drawback would be that the hotel is situated on a steep hill but this didn't bother us and even the children managed to go up and downhill twice a day. The hotel offered free shuttle to the beach but honestly, it is so close that it is not worth using it. There are plenty of restaurants and shopping nearby.

Hotellet är generellt ett bra hotell, särskilt populärt bland barnfamiljer. Det finns dock några faktorer som påverkade vår bedömning: • Hotellet ligger på en kulle med en mycket brant uppförsbacke. • Under de fyra dagar vi bodde på hotellet fungerade inte hissen, vilket innebar att vi fick gå fem trappor efter den branta uppförsbacken. • Receptionen vid incheckning verkade mycket rörig och saknade tydligt management, vilket gav ett oseriöst intryck. • Restaurangens och barens priser var oskäligt höga, betydligt dyrare än de andra närliggande restaurangerna. Jag vill ge hotellet ***.

Great stay, we loved it so much that we extended our stay for an extra 10 nights on top of the original 9. Staff were very friendly and helpful. Great facilities for kids. Really great massages at the spa. It’s postioned on top of a steep hill but they have a shuttle. Lovely pool too. I would stay there again. Bar drinks can be very expensive, good happy hour at the pool but outside of this it’s very expensive. Also did not like being charged for the individual activities at the Kids Club. Virtual Reality/charity shop should be repurposed as Muay Thai boxing/gym extension.

The staff are friendly and the food is decent. However, overall the hotel is not 5 stars. The TV is old and has a very poor choice of channels. The room also was inconvenient to arrive to with two separate lifts (one of which wasn’t working). There is also a large hill to climb if walking back to the hotel. Overall decent but not great.

The hotel was on top of a steep hill For anyone with mobility issues, this could be a problem. They did provide a shuttle down to the beach, which ran every 30 minutes

Great hotel for families! They put every thought for kids from kids bedding, toys, new indoor playground to activities in the play room. Staff are friendly and great!

Excellent service from friendly staff. Scooter parking with security guard. Amazing pool with swim up bar and sun lounges. Room cleaning and water restock daily. Close proximity to beach, markets and restaurants.

Safe heaven for people worried about tsunami

Lovely hotel and the best and most helpful and welcoming staff. Cozy and quiet place even though it’s very close where everything happens. Great activities for kids too. Only minus is that there’s a lot of Russians. That’s up to you to decide wether that’s a minus. Would definitely come back.

While the hill to and from the hotel is quite steep, it is walkable. Great proximity to Kata Beach, a free shuttle option as well. Incredible staff, attentive and courteous. A few minutes walk to the main dining & nightlife streets, and to the Kata night market as well. Overall, we would recommend this property and stay again!

Awesome location. Room was fantastic.