Big 7 Motel Chula Vista I-5

Someone was inside in the room

Big7 Motel, This place is unsafe, filthy, and completely inconvenient. The beds and towels are so dirty you wouldn’t even pick them up off the street. The health department should shut it down immediately.

This was the worse hotel I have every stayed in.

Clean

The room was clean, but had ZERO amenities. The towels were small and paper-thin, the pillows were small, and the mattress was old and extremely uncomfortable. I tried to check out the next day (5-day stay) and was told I had to do this through Hotels.com, I contacted Hotels.com and was told I had to do this with the hotel.

Very dirty and small and crazy people outside

Bed Bugs. Dirty Towels. Broken Smoke Detector. Uninterested Staff. Permanent mold and mildew smell in the bathroom. Scratched up "graffitied" mirror. Weird floor plan were you needed to have the body of a child to get between the bed and the bathroom. Definitely deserve a refund but I know they won't do it. Checked in and immediately checked the condition of the bathroom and linens to see they were stained. Went to the front desk to request new ones and they looked at me like it's my fault, knowing very well I had just checked in 15min prior. Two days later they replaced them again during "room service and gave me towels in similar condition. At which point they looked at me like a sworn enemy when I was just requesting the most basic of decency. I understand the concept of "you get what you pay for" but there should still be an enforceable bare minimum of service quality.

Property called and cancelled reservation since they overbooked.

Property is old and seems run down

I wouldn’t recommend this place to absolutely anyone it was so dirty disgusting and the smell my goodness also the staff so rude

Trouble service

They denied me my stay when I got there! I was trying to check in and they told me my reservation didn’t exist! I booked through Expedia and eventually found out that someone else had canceled the reservation without my knowledge. I explained my case to the staff—no luck. I tried getting a refund—still no luck yet. Don’t go here. It’s an unsafe neighborhood anyway.

Pool unavailable week of July 4th.

NO wifi.

No customer service at all. Staff is super rude. And police show up while trying to get room key. Ghetto as can be kind of place

Very nice place located within walking distance of known landmarks and the the hop on hop off buses.

Very central to everything, nice and clean room. Comfy beds and great breakfast options.

The hotel offers grab and go breakfast which is more than adequate along with a $6 special. Two restaurants on site both pretty good. All staff are friendly and knowledgeable

It was a good experience. When we arrived, everything was clean, everything was tidy, and the service was great. My only complaint is that the pool closes very early. But other than that, I would stay here again.

The room was updated and perfect for the few nights we stayed. This is one of the only motels that has been updated, but still has the OC motel feel. Staff were extremely nice.