Cresthill Suites Syracuse

The place was very clean and nice. The kids had a great time in pool. The girl at the front desk was very nice! Thank you for a wonderful stay! We would recommend this place.

We did have a problem with our four day stay with water dripping from the ceiling on to myself and my bed. The tollet on the second floor overflowed and we had to pack our self up and move to another room. My husband and I handicapped and I wished they had offered help moving us. Otherwise, it was a nice stay.

The AC in our room was not only loud, it made a thumping noise all night. The suite was well designed and laid out. The desk staff were friendly and helpful, and the other guests were pleasant and friendly.

Easy quick early check in!

Good stay

Horrible hotel so dirty and so old. You can hear everything is going on the breakfast is really basic with not an option and everything is over even one hour before the end of the breakfast. The facility doesn’t worse the price you pay. The hotel was over booked instead got two room instead of one 2bedroom. Really not recommending better pay couple of bucks more and take Hampton inn accross.

Our family of 5 loved having the extra space in room with 2 queen beds and sofa bed. Breakfast was good. Hotel seemed a little olderbut was clean. We didn't use but had a full kitchen in room as well as multiple laundry rooms on site. Great price and met our needs. Pool looked nice also

A month before, I reserved a two bedroom suite for me, my wife, my 19 and 17 year old grandchildren, When I arrived, I was told the hotel was "overbooked" and they didn't have my room. They could put us in two rooms next to each other. Well we got two rooms a two doors down and they were smoking rooms and reeked of stale cigarettes. What do they mean "overbooked." Does that mean bad management? You sell me a room and I expect to get it.

We booked this hotel with Hotels.com It was a special online price for a few days, so the rate was less expensive. It was a king suite, with kitchen area. We used fridge & microwave. The bed was comfortable. The place was clean. No hangers in either closet to hang clothes. It was advertised Buffet Breakfast. We were disappointed because there weren’t any gluten free options & there wasn’t anything hot except for waffles. So really nothing to eat Gluten Free. Allergic to wheat, so no breads, waffles or muffins. It just seemed a little sparse by the time my husband went down. He brought back the last Blueberry muffin for me. The staff at the desk were friendly & helpful, with both check in & check out. There was a policeman on the premises, so there was security.

They ran out of cream cheese coffee Miller’s and other breakfast itrms

Cresthill Suites was a great find for us, especially because there were a few properties in the area that didn't feel safe. The hotel staff was amazing, super accommodating and helpful. The hotel is a bit dated, but we didn't mind it because it was clean and really safe.

We used to stay here because of the two bedroom option (we have two children). This is our first time back in over 5 years and our room was run down, the floor was dirty, the table was broken, the tv was fuzzy, and the couch just looked sad and overused. Unfortunately, we will not be going back again.

It took 30 minutes to check in, and when I finally visited the room they gave me it wasn’t cleaned. No sheets on the bed, kitchen was dirty, bathrooms were dirty, and we weren’t the only visitors with the problem. Turns out the cleaning person walked out mid shift. There was a classic car show in town and every other hotel was sold out. So my wife decided we’d clean our own room, since we just drove 600 miles from Chicago and we’re too tired to drive to the next city. My wife and daughter cleaned the bathrooms and made the beds, my son and I cleaned the floors and kitchen. That evening I spoke to the manager and asked what he was going to do about it, in the form of a refund. I checked my credit card and he only refunded me $25! That’s it! I drove 600 miles so we could clean our own rooms! I’ll never stay at an off brand hotel again, ever. I wasn’t expecting opulence but I expected clean rooms and better service. Do not stay here!

Facility was dated but fine. Breakfast was good. We found hairs in the sheets and in the bathroom sinks. There was rice/some other food on the floor in the kitchen of our room. It took 20 minutes for the receptionist to notice us, as he was busy talking to a friend/coworker casually at the desk when we arrived. It took another 20 minutes for him to check us in…he said the computer was slow.

Very big two room suite. Kitchen with dishes, utensils and all. With a seating/living area. Bedroom was large, and a large bathroom as well. All clean. A little rough here and there, with finishes and such, but very clean. Nice breakfast in the morning. Eggs, toast, waffles, cereals, muffins...nicely done and area is sunny and clean. Great views to the courtyard and pool.

Stay was great for the most part. My only disappointment was that it seemed like a family had rented out multiple rooms to have a private party at pool area making it impossible for other guests enjoy pool or outdoor patio as there was at least 50 ppl Outside . Staff kept pool open later to accommodate this as well.

Check in was quick but our AC eas not keeping the room cool at all. It was a hot day but I talked to another person staying hete and she said her husband was working on the AC in their room too. That was the biggest issue with us. The hotel clerk said the Managerwould not come out and the did not have maintenance here.

Great place

Stay here whenever I’m in Syracuse. Great place to stay, has everything in room needed and pool is very nice.

The rooms were not very clean. We switched rooms because the bathroom floors were dirty. The second room was not much better. It definitely needs updating, and the sofa was super uncomfortable. The kitchenette was lacking many dishes and the pots and pans were disgustingly dirty best part of the hotel was the outdoor pool, but the barbecue area was loaded with people, smoking marijuana and it made it unpleasant. We smell of marijuana in our rooms. I think next time we will look for a different hotel. And the TVs did not offer anything but basic cable and we weren’t able to watch Netflix in the evenings.