DoubleTree by Hilton Augusta

Very outdated and old hotel. Loud fans, A/C and moldy showers.

I tried to cancel less than 2 hours after booking due to surgery cancellations and could not receive a refund.

This hotel is very dated and not as described on the Hotels.com app. When we first walked in, they said they had two pools that we could enjoy, but the outdoor pool was empty. Hotels.com said it had a hot tub when we got there it was filled in with plants, but still had a sign on the wall, talking about the whirlpool. Our room was clean but very dated. The bathroom faucets hardly turned, and there were stains all over the floor. Breakfast was very good which they did give us for free since we couldn’t use the pool or the hot tub as advertised.

They put energy into making the public areas look beautiful, given the impression that it’s a more upscale luxurious hotel. But there’s nothing special about the rooms.There is no hot tub despite saying areas on Expedia. Apparently it’s been that way for a long time. The breakfast is overpriced ($11 at booking or $16 onsite) and no better than the typical free breakfast at any $100 night hotel

The carpet in the room smells horrible. It is time for a new Carpet. The bath tub needs to be changed.

I recently stayed at this hotel for just 12 hours, and unfortunately, my experience was less than pleasant. Upon checking into my room, I discovered a pair of very smelly socks stuffed in one of the bedside tables. It was quite off-putting and clearly indicated a lack of proper cleaning. To make matters worse, I had to wrap the socks in the only trash bag available for the entire unit, which was not ideal. Additionally, the toilet paper was left on top of the roller instead of being properly placed. These small details may seem minor, but they contribute to an overall feeling of neglect in terms of cleanliness and attention to guest comfort. While I appreciate the convenience of a short stay, I expected a better level of cleanliness and care. I hope the hotel can address these issues for future guests.

Property is old and tired.

Nice

Property was older but clean and staff was great

Great staff and very well kept hotel.

The bathroom ceiling was open and you could see the water damage up above the whirlpool tub. The bathroom looked dingy and had a dead bug on the wall and in the crack of the wall was something black. Under the sink it was dusty and dirty. I didn’t use the sink. The bathroom needs remolding and the sink in the room. I would want that exact room again. Same type of room just not 328

Staff was very friendly and accomodating, room was comfortable . The hotel is older but good value for the price

It was amazing I love the hotel it was great service couldn't ask for a better room and just want to thank y'all

The whirlpool tub did not work. This was very disappointing. Was truly what i needed at that time. this

It was pretty clean. The hot water was not as hot as I prefer but not cold. Pillows need to be replaced.

Exceptional atmosphere for relaxation ESPECIALLY the water fall ! Appreciated

The hotel was nice, but definitely needs updating. The nobs on the heater were broken and taped over top. There was no hot water in the bathroom sink. Almost all hotels have fridges and microwaves in the now, but not this one. We couldn't cool or heat our leftovers. The staff was great. I would still stay there again.

It’s clean, nice and quiete.

Overall I nice hotel. Was unpleasantly woken up at 8:30 am by housekeeping asking what time we were checking out even though we had a “do not disturb” on the door and had notified the front desk we were checking out at 11 (normal checkout time).

Everything was great.