Embassy Suites by Hilton New York Manhattan Times Square

We got to the hotel and checked in easily. It was late. The room was small. In the morning we went for breakfast which was not overly appealing. When we got back to the room the room was flooded with a water leak from the room above. They moved use to the new room quickly. The staff was great. Upon check-out they offered a refund for one night because of our stuff getting wet and inconvenience of getting flooded. Now I am jumping through hoops to get our money back because I have to do it through Expedia and Expedia is impossible to reach about this. Expedia experience is worse that the hotel flood experience.

The Hotel has 39 floors and three elevators! We waited for the elevator at least ten minutes or more.When it finally came it was usually full and we would have to wait longer. The included breakfast is on the fourth floor. All three times we went to the dining area it was full, no seats! Waited 10 to 15 minutes to find a table. Also, to get to the dining area was always a challenge due to the lack of elevators! At night they have a wine tasting from 4:30 to 6:00 P.M. in the same room they have the breakfast. Needless to say you had to wait even longer to get an elevator to come to take you to the Lobby. When we arrived we were told we were charged a $30.00 a day Destination Fee! We were told that was for the internet and the daily wine tasting. We both do not drink and WiFi should be included. We were very disappointed in the stay and would never stay there again. The ironic part is we are Hilton Honors members! Don and Lori Crawford

I got really lucky and stayed at a higher floor - 28th - with a money shot view of the Empire State Building. From my bed!!

The property was immaculate. The rooms was nice and comfortable. The breakfast was great.

Crowded at meals and long waits for elevator

Guest Vacation and Really enjoyed the Stay at Embassy Suites in New York

This hotel has TOTAL lack of management. Constatnt elevator issues, the front desk staff has a c omplete lack if training. No efficiency. Would not recommend this hotel to anyone!

The elevators are extremely slow? The evening reception is too short which makes it very crowded for a 30 or 40 floor hotel. A man came off the street and walked to the computer area which is near the lobby and very noisy and harassed my wife for money without staff seeing this.

Our room was not the best for view no natural sunlight. We were warned by the staff peak time for Breakfast the elevators are very busy. What I can say is that the staff at check-in and throughout my staff were very professional, friendly and polite. The young lady that really stood out to my husband and I on our stay was Keanna (I hope I spelled her name correctly). She was awesome a definite asset to the Embassy Suites. Just made our stay a lot better despite been giving a crappy room. She offered to have us change rooms the next day but couldn’t be bothered to having to move our stuff.

Great location, walkable to the theater district, restaurants, and close to subways. Staff were exceedingly helpful and friendly. Breakfast buffet and happy hour are a bonus. Would definitely stay again.

I liked this hotel and will stay here again. It was quiet in my room, a good location, and free breakfast.

Great housekeeping service. Pretty good happy hour offering

Expedia lied to me about charges then I was charged the same at hotel

Front desk staff was wonderful, friendly and efficient! Lobby was clean and inviting. The room was perfect and we enjoyed the view of the Empire State building! Breakfast was also very good.

Clean and comfortable room with many retail and food options nearby. The on-site restaurant has good options to choose from. I'd definitely stay here again.

We like the included breakfast and the happy hours if we were back at the hotel in time to partake convenient to the theater & the subway Far enough from Times Square to be away from the crowds

Fire alarm and piping noise keep waking you up. Never come back.

The staff at the from desk were not very personable. A simple smile would have made the difference. Instead I felt like I was disturbing them.

This is walking distance from major attractions. The bell boy and cab service are a plus. This is very close to 5th avenue and hence pretty noisy from traffic, ongoing construction and emergency/utility vehicles from street. The elevator availability is limited. Some front desk members take forever to check in and providing the card keys and were not even providing the complimentary water bottles upon checking in.

Miscommunication, unhelpful staff, refusal to honor reservation after receiving assurances multiple times from multiple staff agents. Unwilling to provide support for a long anticipated stay. It was a horrendous experience with this hotel.