Hotel 48LEX New York

Arrived morning after

Room was ok a bit small did not like after one night someone came into our room while we were gone we did not ask for the room to be cleaned .

I loved the room, the hotel restaurant & the staff...it all made for a great weekend trip for me and my friend...

Convenient

Solid cheaper hotel option still near the heart of midtown.

It was a nice room I only wish they had a freezer in the fridge.

The room and building itself was nice. What I didn’t like was how the charges weren’t very known, for example my receipt said $100 was to be paid on the property because it was an $100 resort fee. I ended up paying $300 and about another $57 per person fee as well which I didn’t see stated. Along with that the breakfast was not worth it because both people were not able to use the breakfast voucher since it only account for $25. Another thing was despite the money I paid I still was not given any cleaning service. Normally in previous hotels that I’ve stayed in, there are cleaners who come in daily to restock on anything and make the bed or give new towels. I’m not expecting treatment and to be spoiled with anything extra. I was just assuming that would be given because at cheaper hotels I would be given that service. Along with that I had a picture frame left in the room after checkout. I completely understand that I’m at fault for leaving that, but I called to let the receptionist know exactly where it is. I got word that a note was put down and I would be contacted by the house keeping manager later on in the day. I was infact not contacted by anyone and just sent my final bill. I think this hotel just needs to be more upfront about what charges are going to be made beforehand.

I had a wonderful experience at Hotel 48LEX New York. The room was clean and comfortable, and the staff was friendly and helpful. The location was perfect, with easy access to all. I really enjoyed the food. Overall, it was a great stay, and I would definitely come back!

I stayed at this hotel over the weekend and was completely disappointed. For a place rated four and a half stars, the experience was far from what you would expect. The rooms are overpriced, outdated, and in urgent need of renovation. The check-in service was unprofessional and frustrating, and the overall level of service was practically nonexistent. For the cost, I expected much more value and comfort. Unfortunately, I cannot recommend this hotel

We had an issue with our reservation that I dont know if it was expedia or the hotel, but I reserved a room with Queen bed on a weekend we were moving my daughter to student housing next door to hotel. There was a date mix up with her school after we had made our reservation which caused us to need a room with two beds instead of one. I called the hotel, who told me to call expeda since I booked with them. I called Expedia two weeks before our reservation and asked them if I could upgrade our room to a room with two double beds or a room with a pull out couch and I would be willing to pay the upgrade, Customer service then spoke to the hotel, and they assured me that we would have 2 beds to accomidate 3 adults, instead of one bed to accomidate 2 adults. When I checked in the font desk acted like that conversation never happened, even though expedia did have the conversation recoreded with the hotel. We also did not recieve any of the VIP perks offered on the Expedia listing ($30 in credit for food and bev, they only offered $25 after paying 50 resort fee) They did finally find us a roll away bed, which was not ideal, but worked in a pinch, luckily the room accomidated the bed in the kitchen area. The hotel did leave a bottle of champage and macroons in our room with a nice note for our Anniversary, and that was a nice touch. Overall it was an ok stay, but I was very annoyed with the sitation at check in after making sure two weeks prior we would not have that issue.

Dirty glass in our room beside the bed, alarm clock did not work at all.

Great place

Highly recommended

I really liked the service and the staff. However, the room that we stayed wasn’t as cleaned as I anticipated.

The rooms are uniquely enjoyable.

The restaurant we went for breakfast was amazing and the room was really clean and staff was very helpful and friendly. Parking was great since I stayed on a Saturday to Sunday. Did not want to get out the comfortable bed so we ended up asking for a later check out for 2 hours which wasn’t a problem for them but with a fee. Great hotel will definitely be going back.

I booked a room to celebrate my girlfriend birthday. Entrance has small modern look the service was nice nothing that really stood out, the view was nice the place was clean the setup was really nice. My girlfriend was impressed and she loved the whole setup. The bathroom was really nice and enjoyed that the hotel is connected to the restaurant so it was convenient. All and all I enjoyed my stayed and will come back

The hotel was fine and located well in midtown. It was much smaller than I thought it would be and our room wasn’t very spacious considering the sq ft. The lobby was very small and checking in took long. Our bed was comfortable. All in all it was fine and we had a great time during our stay. It’s easy to get to 5th avenue and we enjoyed walking over to all the shops and restaurants.

Nice room lots of space

Great stay. My first time using Expedia.