Hotel Iris - San Diego

I was not able to stay in the room. It smelled so bad. It was like someone had been smoking in there nonstop or even smoking meth or something like that. It was absolutely horrible. I could not stay there. The clerk said he could not refund my money. I had to go through Expedia so I need to come to you because that place was horrible.

It's decent enough.

5stars

The images provided of this hotel are very misleading. The property smells like urine and cigarette smoke. The room we were given smelt like a previous smokers room, felt humid and looked like it was given a landlord special. The entry door looked like it could easily be broken open. There were a lot of odd people walking around the parking lot and most of them were chain smoking inside and outside of hotel rooms. It’s a small sketchy-people-filled hotel in the middle of a bunch of well known chain hotels. Not the best place to stay in San Diego if you have small children and family members with asthma. They wouldn’t refund us for our stay when we decided to take our business elsewhere due to these reasons. You’re better off sticking with a well-known hotel chain and paying more per night if you prefer to breathe well and feel safe sleeping at night.

First of all, for whoever might read this DO NOT USE EXPEDIA, they booked me the wrong room and would not offer a partial refund only a cancellation but there was no time to book another room. Hotel Iris , well, you get what you pay for, it's fairly inexpensive and they did accommodate us in a room with disabled parking in front. It was nice to have a mini fridge since the room I booked on Expedia was suppose to have a full kitchen (there are no such rooms at this hotel). Upon entering there was a powerful Clorox smell covering up a moldy smell. The front office smells of mold, too. The board under the bathroom sink is rotten and lots of rust and old molding in the bathroom. The towels they provide are minimal in size and quality. We found one huge cockroach , thankfully more. We had a room close to the street and it was loud from traffic. They power washed the upper level right above us leaving a waterfall over the sidewalk. There is a pool but all the pool furniture is broken or unusable. The jacuzzi is not working. This seems like a very old, not very well maintained property.

Well it horrible the person who checked us in didn’t car that there was trash everywhere, the room had a horrible chemical smell that gave me a head ache, we couldn’t stay there. We went through hell to find another place to stay. I didn’t feel safe. The bed had stains on it. The neighboring rooms appear to have people living in them in very unsanitary conditions and were smoking in front of the room and were making noise. I review hotels for trip advisor as a pass time I have 73,000 readers and I honestly and with all do respect have never experienced anything this bad in my life

The photos shown are absolutely nothing close to what the rooms look like. There was a large roach, flies in the room, stains on the bed, the walls and bedding are dirty and the shower had a leak. The trash cans outside were overfilled and full of flies. Overall a 1 star rating, especially for the price. Highly recommend not to ever book here.

Cockroaches in room and bathroom, window had not curtains. front desk was rude and mean. This is a drug hotel, not safe or clean.

I am very disappointed, unhappy and disgusted. EVERYTHING read ROACH MOTEL as soon as we drove in. This MOTEL was in between all these big names hotels on Hotel Circle…. But paying for $150 A NIGHT was not worth it! We laid in bed and watched a roach go up the wall.. then it went behind the refrigerator. Moved the refrigerator and there was a cluster of dead and alive roaches! I asked to change our room- They were fully booked. Asked to spray the room while we left for dinner- doesn’t seem anything was done to our room when we came back. Asked for a refund or compensation- they said i went thru a third party so they couldnt help me I WANT MY MONEY BACK! $350 for two dirty nights! I was too afraid to leave my suitcase open! We put everything on the bed whenever we left the room! Never again.

When I arrive there were two guests in the lobby seeking refunds because they refused to check in to dirty rooms. I got my room and upon entering found it. It cleaned it ready - including literal blood on the walls of the bathroom. I went to the front desk and asked for another room. The second room was just as bad. Both were absolutely filthy. I then went and returned my key. The front desk staff told me I could contact hotels.com and ask for a refund just like the other guests did. When I contacted customer service I was told the hotel has a “no refund policy” and that they would contact the front desk to ask for a waiver. Which aligned with what I was originally told. Once I returned the keys and walked out - the on duty manager refused to allow the refund. She admitted that the rooms were not clean or ready to be issued. She then said that even though there was no rooms ready - I could wait for one to be cleaned with zero indication of when that would be. I politely declined and asked for the refund to be processed since my family would not be staying there. I was told absolutely not and to “take it up with your bank”. So I am. I would not recommend anyone stay at this hotel - the pictures do not match the actual conditions, the bait and switch is very deceptive. They have a no refund policy because once they get your money - they expect you to just deal with it seeing as how neither their management, customer service, or hotels.com will help you if you decide not to stay

Nice staff clean room

Their was cockroaches on the bed and when i went to go tell front desk they where giving me attitude Even after seeing pictures i took.

Booked the jacuzzi suite. The water wouldn’t get hot enough to use it. The handle was pretty much broken, and wouldn’t turn past a certain point. We decided to see if we could deal with the lukewarm water, and there was a bunch of junk floating in it. We decided not to risk a staff infection. There was a shower head above the tub on the same faucet. This was the only way to bathe in the room. This was the tip of the iceberg of issues stemming from poor maintenance. There was a hole in the floor cold air was coming out of, and the tile kind of gave when you stepped on it. There were cigarette burns and drywall patches everywhere. The toilet rocked when you sat on it. The wood furniture had stains. The hot tub outside was boarded up. The ice machines were by the outdoor pool, and looked dirty. Amenities were hit and (mostly) miss. There was a refrigerator, a microwave, and basic cable in the room, but not much else. I didn’t know how much I would miss bad hotel art until I was staring at a bleak blank wall. Climate control was a smelly wall A/C unit, and the blankets were thin. I can sleep on a rock, so I can’t attest to how the mattress was. I found myself missing things like tissues and convenient trash cans you would find at any other motel. It was also loud. Some people were getting in their car and yelling all night. We could also hear people in rooms around us, and housekeeping vacuuming.

Staff would not refund my stay after finding cockroaches everywhere in the room.

The two rooms they give me, they where filfhy You should not have this jotel In your list expedia, bad reputation.

Still have not received my deposit back, 6 days after checking out

When I arrived, I was driving a U-Haul and it would not fit under the awning for hotel Iris so I had to go inside of the Marriott parking lot and go all the way up and around into the Iris parking lot… The guy at the front desk was helpful. It was however, obvious that people who are homeless are coming out of homelessness are staying at Iris in probably 80% of the rooms so I was worried about getting into my U-Haul.Hey I’m just wondering how you guys

This place has a lot of homeless around the area. Every time I left my room someone always asked me for change or in one case a socket wrench. Also every night someone kept knocking on our door asking to come in. There was a dead spider and another bug in the middle of the bathroom. The tub had a rag in it stuffed in the drain, and whenever we took a shower water got all over the floor, which if you don't lay a towel beforehand you will slip like I did, the tile they use has no grip. The desk had paint on it and the drawer handle was missing on one of the drawers there was what I can only assume was chocolate (didn't further investigate this) on the floor.dropped an earbud behind the nightstand and when I went to move it I found someone else's piercing (possibly belly button) another thing to mention when we first entered the room it reaked of weed we kept trying to get the smell out but couldn't. Also be aware that they charge $100 deposit and $11.95 per night "service fee" I didn't receive any service during my stay. Also the hotels home page at the time that I booked, mentioned no service fees and as per SB 478 and AB 537, they are to have full transparency with any and all fees included in a guest's stay. That being said the only positive aspects of this place is the jetted bath tub and the front desk staff the gentleman who checked me in was nice and polite same goes for the young lady who checked me out she was also informative when I asked about the $34.95 charge.

The staff

Had car issues and needed a place to stay for the night since it was too late to drive. Found this place on hotels.com and made reservation online. First, guy who checked me in barely spoke English and it was very difficult to understand his accent. Then he told me there was a $100 deposit that I wasn’t made aware of when I made the reservation. He gave me my key and when I went to the room the key wouldn’t work. I had to wait for him to come see what the problem was. The property wasn’t well lit and there were a lot of suspicious individuals roaming around which made me worried for my safety, so I waited for him in my car. When he got there he opened the room with his key and sure enough the rm had obviously been used and not yet cleaned. I had to get back in my car and drive to the reception again so he could give me another rm. This time the key worked, thank God, because it had gotten very late and I was exhausted and starving (no food available at hotel, not even a vending machine or snacks). Rm smelled so musty it made me nauseous. I turned on the AC and good thing I was carrying an essential oil that I put on the vent to freshen up the room. Rm was clean enough but definitely old and in need of updating. Didn’t trust taking a bath in their jet tub; who knows if they disinfect well. Made extra sure all locks worked and moved desk in front of the door. I could hear people passing by all night so I barely slept and felt very unsafe. Maybe drug deals happening? Want $ back