Hotel Iris - San Diego

Khách Sạn
5,8
/10
Kém
992 đánh giá

Khách nói gì về kỳ nghỉ của họ

Socorro
10,0
/ 10
I rested pretty good in my stay. The AC was working great, there was no noise during night time. I love this place to relax on a long weekend.
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ALICIA
10,0
/ 10
My stay was pleasant and quiet. Beds were comfy. Check-in and out was quick and the gentleman( didnt get his name) who checked me in was courteous/nice and Patrick who checked me out- was nice too.
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Maria
10,0
/ 10
Pay attention little bit on the cleaning. We found a fake eye lash on the sink but other then that everything was perfect. Thank you!!!!
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Trong khu vực
Xem bản đồ
625 Hotel Cir S, San Diego County, California, Hoa Kỳ, 92108

Tiện ích chính

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Hồ bơi
Lễ tân 24h
Hotel Iris - San Diego toạ lạc tại khu vực / thành phố San Diego County. Quầy tiếp tân 24 giờ luôn sẵn sàng phục vụ quý khách từ thủ tục nhận phòng đến trả phòng hay bất kỳ yêu cầu nào. Nếu cần giúp đỡ xin hãy liên hệ đội ngũ tiếp tân, chúng tôi luôn sẵn sàng hỗ trợ quý khách.
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Xung quanh Hotel Iris - San Diego có gì

625 Hotel Cir S, San Diego County, California, Hoa Kỳ, 92108
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Hotel Iris - San Diego toạ lạc tại khu vực / thành phố San Diego County.

Thông tin về Hotel Iris - San Diego

Hưởng thụ một ngày thư thái đầy thú vị tại hồ bơi dù quý khách đang du lịch một mình hay cùng người thân.

Quầy tiếp tân 24 giờ luôn sẵn sàng phục vụ quý khách từ thủ tục nhận phòng đến trả phòng hay bất kỳ yêu cầu nào. Nếu cần giúp đỡ xin hãy liên hệ đội ngũ tiếp tân, chúng tôi luôn sẵn sàng hỗ trợ quý khách.

Hotel Iris - San Diego là lựa chọn lý tưởng cho những ai đang tìm kiếm một phòng nghỉ thoải mái với giá thành hợp lý.

Tất cả những tiện ích tại Hotel Iris - San Diego

Khác Hotel Iris - San Diego
Khác

Dịch vụ khách sạn

  • Dịch vụ hỗ trợ đặt Tour
  • Dịch vụ lưu trữ/bảo quản hành lý
  • Đội ngũ nhân viên đa ngôn ngữ
  • Lễ tân 24h
  • Dịch vụ giặt ủi

Các hoạt động

  • Dù (ô) trên bãi biển
  • Hồ bơi ngoài trời
  • Ghế dài tắm nắng hồ bơi

Tiện nghi chung

  • Bãi gửi xe (thu phí)
  • Bãi gửi xe
  • Khu vực hút thuốc

Tiện nghi công cộng

  • OTHER
  • Cà phê/trà tại sảnh

Tiện nghi phòng

  • TV

Chính sách và những thông tin liên quan của Hotel Iris - San Diego

Lưu Ý Quan Trọng
Bạn muốn nhận phòng bên ngoài khung giờ quy định (ví dụ như sáng sớm hoặc tối muộn)? Bạn có thể thoả thuận trực tiếp với nơi lưu trú!
  • Phí đậu xe dài hạn: 20 USD mỗi ngày
  • Phụ phí vật nuôi: 20 USD mỗi nơi lưu trú, mỗi đêm
  • Miễn các loại phí với vật nuôi hỗ trợ người khuyết tật
  • Phí trả phòng muộn: 25 USD (tùy tình hình thực tế)

Danh sách trên có thể không đầy đủ. Phí và đặt cọc có thể không bao gồm thuế và có thể thay đổi.

Bạn sẽ được yêu cầu thanh toán cho nơi lưu trú các khoản phí sau. Phí có thể bao gồm các loại thuế hiện hành:

  • Đặt cọc: 100.00 USD mỗi lần lưu trú
  • Phí vệ sinh: 3 USD mỗi nơi lưu trú, mỗi đêm
  • Phí resort: 7.90 USD mỗi nơi lưu trú, mỗi đêm
Phí resort gồm:
  • Dịch vụ dọn phòng
  • Cà phê trong phòng
  • Quyền truy cập internet
  • Tiện nghi giặt ủi
  • Điện thoại
  • Quyền sử dụng hồ bơi
  • Bãi đậu xe tự phục vụ
  • Quyền sử dụng spa

Chúng tôi đã liệt kê mọi khoản phí được nơi lưu trú cung cấp thông tin.

  • Có thể thu phí thêm người với mức phí khác nhau, tùy chính sách riêng
  • Có thể cần giấy tờ tùy thân hợp pháp có ảnh và cần đặt cọc bằng thẻ tín dụng, thẻ ghi nợ hoặc tiền mặt (cho các chi phí phát sinh - nếu có) khi làm thủ tục nhận phòng
  • Tùy thuộc vào tình hình thực tế khi nhận phòng mà các yêu cầu đặc biệt có được đáp ứng hay không và có thể thu phụ phí. Không đảm bảo đáp ứng mọi yêu cầu đặc biệt
  • Tên trên thẻ tín dụng sử dụng khi nhận phòng để trả cho các khoản phí phát sinh phải trùng tên với khách lưu trú chính trong đặt phòng
  • Nơi lưu trú này nhận thanh toán bằng thẻ tín dụng, thẻ ghi nợ và tiền mặt
  • Trang thiết bị an toàn tại nơi lưu trú bao gồm máy phát hiện khí carbon monoxide, bình cứu hỏa, máy phát hiện khói và thanh chắn cửa sổ
  • Vui lòng lưu ý các chuẩn mực về văn hóa và chính sách khách có thể khác nhau theo từng quốc gia và nơi lưu trú. Thông tin về chính sách do nơi lưu trú cung cấp.
  • Áp dụng phụ phí nếu đậu thêm xe.

Tất cả người lớn từ 18 tuổi trở lên phải chịu trách nhiệm pháp lý khi đặt phòng. Để sắp xếp nhận phòng, vui lòng liên hệ với nơi lưu trú tối thiểu 72 giờ trước khi đến bằng thông tin liên lạc trong xác nhận đặt phòng. Nếu dự định đến nơi sau 20:00 vui lòng thông báo trước với nơi lưu trú bằng thông tin liên lạc trong xác nhận đặt phòng. Khách phải liên lạc trước với nơi lưu trú để nhận hướng dẫn nhận phòng. Nhân viên tiếp tân sẽ đón tiếp khi khách đến nơi lưu trú. Nếu có câu hỏi nào, vui lòng liên hệ với nơi lưu trú theo thông tin có trong xác nhận đặt phòng.

Thời gian nhận phòng/trả phòng

Giờ nhận phòng:
15:00 - 23:00
Giờ trả phòng:
Trước 11:00
Hotel policy is not yet available.

Thông tin chung

Tiện ích chung
Hồ bơi, Lễ tân 24h
Thời gian nhận/trả phòng
Từ 15:00 - 23:00 - đến 11:00
Số phòng còn trống tai Hotel Iris - San Diego
79
Số lầu tại Hotel Iris - San Diego
2
Những tiện nghi khác tại Hotel Iris - San Diego
Dịch vụ hỗ trợ đặt Tour, Dịch vụ lưu trữ/bảo quản hành lý, Đội ngũ nhân viên đa ngôn ngữ, Dịch vụ giặt ủi, Dù (ô) trên bãi biển

Câu hỏi thường gặp về Hotel Iris - San Diego

Những tiện ích tại Hotel Iris - San Diego?
Những tiện ích tại Hotel Iris - San Diego bao gồm Hồ bơi, Lễ tân 24h. (một số dịch vụ sẽ yêu cầu trả thêm phí):
Thời gian nhận phòng và trả phòng của Hotel Iris - San Diego?
Thời gian nhận phòng tại Hotel Iris - San Diego là từ 15:00 - 23:00 và trả phòng trước Trước 11:00
Khách sạn Hotel Iris - San Diego đạt tiêu chuẩn mấy sao?
Hotel Iris - San Diego là khách sạn đạt tiêu chuẩn 2.5 sao.
Hotel Iris - San Diego có bao nhiêu tầng lầu?
Hotel Iris - San Diego có tổng cộng 2 tầng.
Tổng số phòng hiện có tại Hotel Iris - San Diego là bao nhiêu?
Tổng số phòng tại Hotel Iris - San Diego là 79 phòng.
Xem tất cả

Những review khác của du khách về Hotel Iris - San Diego

5,8
Kém
Từ 991 đánh giá
Vệ sinh

5,8

Tiện nghi phòng

6,2

Dịch vụ và Tiện ích

6,8

Sắp xếp theo
Liên quan nhất
Sự thích
Xem Tất cả

Đánh giá của du khách Hotel Iris - San Diego

Số lượng đánh giá trên mỗi trang
20
40
Đánh giá hàng đầu
STEPHEN
icon-Giải trí PET
Giải trí PET
2,0
/10
Đánh giá cách đây 15 tuần

Expedia Group verified review

I was not able to stay in the room. It smelled so bad. It was like someone had been smoking in there nonstop or even smoking meth or something like that. It was absolutely horrible. I could not stay there. The clerk said he could not refund my money. I had to go through Expedia so I need to come to you because that place was horrible.
Đọc thêm
Jonathan
6,0
/10
Đánh giá cách đây 15 tuần

Expedia Group verified review

It's decent enough.
Farhang
icon-Giải trí Kỳ nghỉ gia đình
Giải trí Kỳ nghỉ gia đình
10,0
/10
Đánh giá cách đây 16 tuần

Expedia Group verified review

5stars
Brett
icon-Giải trí cùng Trẻ em
Giải trí cùng Trẻ em
2,0
/10
Đánh giá cách đây 18 tuần

Expedia Group verified review

The images provided of this hotel are very misleading. The property smells like urine and cigarette smoke. The room we were given smelt like a previous smokers room, felt humid and looked like it was given a landlord special. The entry door looked like it could easily be broken open. There were a lot of odd people walking around the parking lot and most of them were chain smoking inside and outside of hotel rooms. It’s a small sketchy-people-filled hotel in the middle of a bunch of well known chain hotels. Not the best place to stay in San Diego if you have small children and family members with asthma. They wouldn’t refund us for our stay when we decided to take our business elsewhere due to these reasons. You’re better off sticking with a well-known hotel chain and paying more per night if you prefer to breathe well and feel safe sleeping at night.
Đọc thêm
Nadiha
8,0
/10
Đánh giá cách đây 18 tuần

Expedia Group verified review

Para el precio está bien
Devra
icon-Kỳ nghỉ gia đình
Kỳ nghỉ gia đình
6,0
/10
Đánh giá cách đây 19 tuần

Expedia Group verified review

First of all, for whoever might read this DO NOT USE EXPEDIA, they booked me the wrong room and would not offer a partial refund only a cancellation but there was no time to book another room. Hotel Iris , well, you get what you pay for, it's fairly inexpensive and they did accommodate us in a room with disabled parking in front. It was nice to have a mini fridge since the room I booked on Expedia was suppose to have a full kitchen (there are no such rooms at this hotel). Upon entering there was a powerful Clorox smell covering up a moldy smell. The front office smells of mold, too. The board under the bathroom sink is rotten and lots of rust and old molding in the bathroom. The towels they provide are minimal in size and quality. We found one huge cockroach , thankfully more. We had a room close to the street and it was loud from traffic. They power washed the upper level right above us leaving a waterfall over the sidewalk. There is a pool but all the pool furniture is broken or unusable. The jacuzzi is not working. This seems like a very old, not very well maintained property.
Đọc thêm
Jared
icon-Công tác
Công tác
2,0
/10
Đánh giá cách đây 20 tuần

Hotels.com verified review

Well it horrible the person who checked us in didn’t car that there was trash everywhere, the room had a horrible chemical smell that gave me a head ache, we couldn’t stay there. We went through hell to find another place to stay. I didn’t feel safe. The bed had stains on it. The neighboring rooms appear to have people living in them in very unsanitary conditions and were smoking in front of the room and were making noise. I review hotels for trip advisor as a pass time I have 73,000 readers and I honestly and with all do respect have never experienced anything this bad in my life
Đọc thêm
Verified traveler
2,0
/10
Đánh giá cách đây 20 tuần

Hotels.com verified review

The photos shown are absolutely nothing close to what the rooms look like. There was a large roach, flies in the room, stains on the bed, the walls and bedding are dirty and the shower had a leak. The trash cans outside were overfilled and full of flies. Overall a 1 star rating, especially for the price. Highly recommend not to ever book here.
Đọc thêm
William
2,0
/10
Đánh giá cách đây 21 tuần

Hotels.com verified review

Cockroaches in room and bathroom, window had not curtains. front desk was rude and mean. This is a drug hotel, not safe or clean.
Verified traveler
2,0
/10
Đánh giá cách đây 21 tuần

Hotels.com verified review

I am very disappointed, unhappy and disgusted. EVERYTHING read ROACH MOTEL as soon as we drove in. This MOTEL was in between all these big names hotels on Hotel Circle…. But paying for $150 A NIGHT was not worth it! We laid in bed and watched a roach go up the wall.. then it went behind the refrigerator. Moved the refrigerator and there was a cluster of dead and alive roaches! I asked to change our room- They were fully booked. Asked to spray the room while we left for dinner- doesn’t seem anything was done to our room when we came back. Asked for a refund or compensation- they said i went thru a third party so they couldnt help me I WANT MY MONEY BACK! $350 for two dirty nights! I was too afraid to leave my suitcase open! We put everything on the bed whenever we left the room! Never again.
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John
icon-Bạn bè và Gia đình
Bạn bè và Gia đình
2,0
/10
Đánh giá cách đây 22 tuần

Hotels.com verified review

When I arrive there were two guests in the lobby seeking refunds because they refused to check in to dirty rooms. I got my room and upon entering found it. It cleaned it ready - including literal blood on the walls of the bathroom. I went to the front desk and asked for another room. The second room was just as bad. Both were absolutely filthy. I then went and returned my key. The front desk staff told me I could contact hotels.com and ask for a refund just like the other guests did. When I contacted customer service I was told the hotel has a “no refund policy” and that they would contact the front desk to ask for a waiver. Which aligned with what I was originally told. Once I returned the keys and walked out - the on duty manager refused to allow the refund. She admitted that the rooms were not clean or ready to be issued. She then said that even though there was no rooms ready - I could wait for one to be cleaned with zero indication of when that would be. I politely declined and asked for the refund to be processed since my family would not be staying there. I was told absolutely not and to “take it up with your bank”. So I am. I would not recommend anyone stay at this hotel - the pictures do not match the actual conditions, the bait and switch is very deceptive. They have a no refund policy because once they get your money - they expect you to just deal with it seeing as how neither their management, customer service, or hotels.com will help you if you decide not to stay
Đọc thêm
Miriam
icon-Kinh doanh và Giải trí
Kinh doanh và Giải trí
10,0
/10
Đánh giá cách đây 22 tuần

Expedia Group verified review

Nice staff clean room
Pablo
icon-Công tác
Công tác
2,0
/10
Đánh giá cách đây 22 tuần

Hotels.com verified review

Their was cockroaches on the bed and when i went to go tell front desk they where giving me attitude Even after seeing pictures i took.
Sam
2,0
/10
Đánh giá cách đây 22 tuần

Hotels.com verified review

Booked the jacuzzi suite. The water wouldn’t get hot enough to use it. The handle was pretty much broken, and wouldn’t turn past a certain point. We decided to see if we could deal with the lukewarm water, and there was a bunch of junk floating in it. We decided not to risk a staff infection. There was a shower head above the tub on the same faucet. This was the only way to bathe in the room. This was the tip of the iceberg of issues stemming from poor maintenance. There was a hole in the floor cold air was coming out of, and the tile kind of gave when you stepped on it. There were cigarette burns and drywall patches everywhere. The toilet rocked when you sat on it. The wood furniture had stains. The hot tub outside was boarded up. The ice machines were by the outdoor pool, and looked dirty. Amenities were hit and (mostly) miss. There was a refrigerator, a microwave, and basic cable in the room, but not much else. I didn’t know how much I would miss bad hotel art until I was staring at a bleak blank wall. Climate control was a smelly wall A/C unit, and the blankets were thin. I can sleep on a rock, so I can’t attest to how the mattress was. I found myself missing things like tissues and convenient trash cans you would find at any other motel. It was also loud. Some people were getting in their car and yelling all night. We could also hear people in rooms around us, and housekeeping vacuuming.
Đọc thêm
Rey
icon-Giải trí cùng Bạn đời
Giải trí cùng Bạn đời
2,0
/10
Đánh giá cách đây 22 tuần

Expedia Group verified review

Staff would not refund my stay after finding cockroaches everywhere in the room.
Cristianey
icon-Giải trí Kỳ nghỉ gia đình
Giải trí Kỳ nghỉ gia đình
2,0
/10
Đánh giá cách đây 23 tuần

Expedia Group verified review

The two rooms they give me, they where filfhy You should not have this jotel In your list expedia, bad reputation.
Gabriel
icon-Công tác
Công tác
2,0
/10
Đánh giá cách đây 23 tuần

Expedia Group verified review

Still have not received my deposit back, 6 days after checking out
Aubrey
6,0
/10
Đánh giá cách đây 23 tuần

Hotels.com verified review

When I arrived, I was driving a U-Haul and it would not fit under the awning for hotel Iris so I had to go inside of the Marriott parking lot and go all the way up and around into the Iris parking lot… The guy at the front desk was helpful. It was however, obvious that people who are homeless are coming out of homelessness are staying at Iris in probably 80% of the rooms so I was worried about getting into my U-Haul.Hey I’m just wondering how you guys
Đọc thêm
Aryn
6,0
/10
Đánh giá cách đây 24 tuần

Hotels.com verified review

This place has a lot of homeless around the area. Every time I left my room someone always asked me for change or in one case a socket wrench. Also every night someone kept knocking on our door asking to come in. There was a dead spider and another bug in the middle of the bathroom. The tub had a rag in it stuffed in the drain, and whenever we took a shower water got all over the floor, which if you don't lay a towel beforehand you will slip like I did, the tile they use has no grip. The desk had paint on it and the drawer handle was missing on one of the drawers there was what I can only assume was chocolate (didn't further investigate this) on the floor.dropped an earbud behind the nightstand and when I went to move it I found someone else's piercing (possibly belly button) another thing to mention when we first entered the room it reaked of weed we kept trying to get the smell out but couldn't. Also be aware that they charge $100 deposit and $11.95 per night "service fee" I didn't receive any service during my stay. Also the hotels home page at the time that I booked, mentioned no service fees and as per SB 478 and AB 537, they are to have full transparency with any and all fees included in a guest's stay. That being said the only positive aspects of this place is the jetted bath tub and the front desk staff the gentleman who checked me in was nice and polite same goes for the young lady who checked me out she was also informative when I asked about the $34.95 charge.
Đọc thêm
shayla
8,0
/10
Đánh giá cách đây 24 tuần

Expedia Group verified review

The staff
Số lượng đánh giá trên mỗi trang
20
40

Sẵn sàng quyết định chưa?

Đặt phòng ngay bây giờ
Khác 4 Hotel Iris - San Diego

Miễn trừ trách nhiệm

Miễn trừ trách nhiệm: Khách sạn có trách nhiệm bảo đảm tính chính xác của tất cả các hình ảnh thể hiện. Traveloka không chịu trách nhiệm đối với bất kỳ sai lệch nào về mặt hình ảnh.
5,8
Kém
Từ 991 đánh giá
Vệ sinh

5,8

Tiện nghi phòng

6,2

Dịch vụ và Tiện ích

6,8

Sắp xếp theo
Liên quan nhất
Sự thích
Xem Tất cả

Đánh giá của du khách Hotel Iris - San Diego

Số lượng đánh giá trên mỗi trang
20
40
Đánh giá hàng đầu
STEPHEN
icon-Giải trí PET
Giải trí PET
2,0
/10
Đánh giá cách đây 15 tuần

Expedia Group verified review

I was not able to stay in the room. It smelled so bad. It was like someone had been smoking in there nonstop or even smoking meth or something like that. It was absolutely horrible. I could not stay there. The clerk said he could not refund my money. I had to go through Expedia so I need to come to you because that place was horrible.
Đọc thêm
Jonathan
6,0
/10
Đánh giá cách đây 15 tuần

Expedia Group verified review

It's decent enough.
Farhang
icon-Giải trí Kỳ nghỉ gia đình
Giải trí Kỳ nghỉ gia đình
10,0
/10
Đánh giá cách đây 16 tuần

Expedia Group verified review

5stars
Brett
icon-Giải trí cùng Trẻ em
Giải trí cùng Trẻ em
2,0
/10
Đánh giá cách đây 18 tuần

Expedia Group verified review

The images provided of this hotel are very misleading. The property smells like urine and cigarette smoke. The room we were given smelt like a previous smokers room, felt humid and looked like it was given a landlord special. The entry door looked like it could easily be broken open. There were a lot of odd people walking around the parking lot and most of them were chain smoking inside and outside of hotel rooms. It’s a small sketchy-people-filled hotel in the middle of a bunch of well known chain hotels. Not the best place to stay in San Diego if you have small children and family members with asthma. They wouldn’t refund us for our stay when we decided to take our business elsewhere due to these reasons. You’re better off sticking with a well-known hotel chain and paying more per night if you prefer to breathe well and feel safe sleeping at night.
Đọc thêm
Nadiha
8,0
/10
Đánh giá cách đây 18 tuần

Expedia Group verified review

Para el precio está bien
Devra
icon-Kỳ nghỉ gia đình
Kỳ nghỉ gia đình
6,0
/10
Đánh giá cách đây 19 tuần

Expedia Group verified review

First of all, for whoever might read this DO NOT USE EXPEDIA, they booked me the wrong room and would not offer a partial refund only a cancellation but there was no time to book another room. Hotel Iris , well, you get what you pay for, it's fairly inexpensive and they did accommodate us in a room with disabled parking in front. It was nice to have a mini fridge since the room I booked on Expedia was suppose to have a full kitchen (there are no such rooms at this hotel). Upon entering there was a powerful Clorox smell covering up a moldy smell. The front office smells of mold, too. The board under the bathroom sink is rotten and lots of rust and old molding in the bathroom. The towels they provide are minimal in size and quality. We found one huge cockroach , thankfully more. We had a room close to the street and it was loud from traffic. They power washed the upper level right above us leaving a waterfall over the sidewalk. There is a pool but all the pool furniture is broken or unusable. The jacuzzi is not working. This seems like a very old, not very well maintained property.
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Jared
icon-Công tác
Công tác
2,0
/10
Đánh giá cách đây 20 tuần

Hotels.com verified review

Well it horrible the person who checked us in didn’t car that there was trash everywhere, the room had a horrible chemical smell that gave me a head ache, we couldn’t stay there. We went through hell to find another place to stay. I didn’t feel safe. The bed had stains on it. The neighboring rooms appear to have people living in them in very unsanitary conditions and were smoking in front of the room and were making noise. I review hotels for trip advisor as a pass time I have 73,000 readers and I honestly and with all do respect have never experienced anything this bad in my life
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Verified traveler
2,0
/10
Đánh giá cách đây 20 tuần

Hotels.com verified review

The photos shown are absolutely nothing close to what the rooms look like. There was a large roach, flies in the room, stains on the bed, the walls and bedding are dirty and the shower had a leak. The trash cans outside were overfilled and full of flies. Overall a 1 star rating, especially for the price. Highly recommend not to ever book here.
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William
2,0
/10
Đánh giá cách đây 21 tuần

Hotels.com verified review

Cockroaches in room and bathroom, window had not curtains. front desk was rude and mean. This is a drug hotel, not safe or clean.
Verified traveler
2,0
/10
Đánh giá cách đây 21 tuần

Hotels.com verified review

I am very disappointed, unhappy and disgusted. EVERYTHING read ROACH MOTEL as soon as we drove in. This MOTEL was in between all these big names hotels on Hotel Circle…. But paying for $150 A NIGHT was not worth it! We laid in bed and watched a roach go up the wall.. then it went behind the refrigerator. Moved the refrigerator and there was a cluster of dead and alive roaches! I asked to change our room- They were fully booked. Asked to spray the room while we left for dinner- doesn’t seem anything was done to our room when we came back. Asked for a refund or compensation- they said i went thru a third party so they couldnt help me I WANT MY MONEY BACK! $350 for two dirty nights! I was too afraid to leave my suitcase open! We put everything on the bed whenever we left the room! Never again.
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John
icon-Bạn bè và Gia đình
Bạn bè và Gia đình
2,0
/10
Đánh giá cách đây 22 tuần

Hotels.com verified review

When I arrive there were two guests in the lobby seeking refunds because they refused to check in to dirty rooms. I got my room and upon entering found it. It cleaned it ready - including literal blood on the walls of the bathroom. I went to the front desk and asked for another room. The second room was just as bad. Both were absolutely filthy. I then went and returned my key. The front desk staff told me I could contact hotels.com and ask for a refund just like the other guests did. When I contacted customer service I was told the hotel has a “no refund policy” and that they would contact the front desk to ask for a waiver. Which aligned with what I was originally told. Once I returned the keys and walked out - the on duty manager refused to allow the refund. She admitted that the rooms were not clean or ready to be issued. She then said that even though there was no rooms ready - I could wait for one to be cleaned with zero indication of when that would be. I politely declined and asked for the refund to be processed since my family would not be staying there. I was told absolutely not and to “take it up with your bank”. So I am. I would not recommend anyone stay at this hotel - the pictures do not match the actual conditions, the bait and switch is very deceptive. They have a no refund policy because once they get your money - they expect you to just deal with it seeing as how neither their management, customer service, or hotels.com will help you if you decide not to stay
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Miriam
icon-Kinh doanh và Giải trí
Kinh doanh và Giải trí
10,0
/10
Đánh giá cách đây 22 tuần

Expedia Group verified review

Nice staff clean room
Pablo
icon-Công tác
Công tác
2,0
/10
Đánh giá cách đây 22 tuần

Hotels.com verified review

Their was cockroaches on the bed and when i went to go tell front desk they where giving me attitude Even after seeing pictures i took.
Sam
2,0
/10
Đánh giá cách đây 22 tuần

Hotels.com verified review

Booked the jacuzzi suite. The water wouldn’t get hot enough to use it. The handle was pretty much broken, and wouldn’t turn past a certain point. We decided to see if we could deal with the lukewarm water, and there was a bunch of junk floating in it. We decided not to risk a staff infection. There was a shower head above the tub on the same faucet. This was the only way to bathe in the room. This was the tip of the iceberg of issues stemming from poor maintenance. There was a hole in the floor cold air was coming out of, and the tile kind of gave when you stepped on it. There were cigarette burns and drywall patches everywhere. The toilet rocked when you sat on it. The wood furniture had stains. The hot tub outside was boarded up. The ice machines were by the outdoor pool, and looked dirty. Amenities were hit and (mostly) miss. There was a refrigerator, a microwave, and basic cable in the room, but not much else. I didn’t know how much I would miss bad hotel art until I was staring at a bleak blank wall. Climate control was a smelly wall A/C unit, and the blankets were thin. I can sleep on a rock, so I can’t attest to how the mattress was. I found myself missing things like tissues and convenient trash cans you would find at any other motel. It was also loud. Some people were getting in their car and yelling all night. We could also hear people in rooms around us, and housekeeping vacuuming.
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Rey
icon-Giải trí cùng Bạn đời
Giải trí cùng Bạn đời
2,0
/10
Đánh giá cách đây 22 tuần

Expedia Group verified review

Staff would not refund my stay after finding cockroaches everywhere in the room.
Cristianey
icon-Giải trí Kỳ nghỉ gia đình
Giải trí Kỳ nghỉ gia đình
2,0
/10
Đánh giá cách đây 23 tuần

Expedia Group verified review

The two rooms they give me, they where filfhy You should not have this jotel In your list expedia, bad reputation.
Gabriel
icon-Công tác
Công tác
2,0
/10
Đánh giá cách đây 23 tuần

Expedia Group verified review

Still have not received my deposit back, 6 days after checking out
Aubrey
6,0
/10
Đánh giá cách đây 23 tuần

Hotels.com verified review

When I arrived, I was driving a U-Haul and it would not fit under the awning for hotel Iris so I had to go inside of the Marriott parking lot and go all the way up and around into the Iris parking lot… The guy at the front desk was helpful. It was however, obvious that people who are homeless are coming out of homelessness are staying at Iris in probably 80% of the rooms so I was worried about getting into my U-Haul.Hey I’m just wondering how you guys
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Aryn
6,0
/10
Đánh giá cách đây 24 tuần

Hotels.com verified review

This place has a lot of homeless around the area. Every time I left my room someone always asked me for change or in one case a socket wrench. Also every night someone kept knocking on our door asking to come in. There was a dead spider and another bug in the middle of the bathroom. The tub had a rag in it stuffed in the drain, and whenever we took a shower water got all over the floor, which if you don't lay a towel beforehand you will slip like I did, the tile they use has no grip. The desk had paint on it and the drawer handle was missing on one of the drawers there was what I can only assume was chocolate (didn't further investigate this) on the floor.dropped an earbud behind the nightstand and when I went to move it I found someone else's piercing (possibly belly button) another thing to mention when we first entered the room it reaked of weed we kept trying to get the smell out but couldn't. Also be aware that they charge $100 deposit and $11.95 per night "service fee" I didn't receive any service during my stay. Also the hotels home page at the time that I booked, mentioned no service fees and as per SB 478 and AB 537, they are to have full transparency with any and all fees included in a guest's stay. That being said the only positive aspects of this place is the jetted bath tub and the front desk staff the gentleman who checked me in was nice and polite same goes for the young lady who checked me out she was also informative when I asked about the $34.95 charge.
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shayla
8,0
/10
Đánh giá cách đây 24 tuần

Expedia Group verified review

The staff
Số lượng đánh giá trên mỗi trang
20
40