Macy Empire Apartments

Heating faulty & not working properly, dirty , ceiling paint falling .

The bed was very hard and if you want quiet this is not the place . The check in agents (not the security they were great ) the actual hotel agents were both VERY rude and not helpful at all .

Loved everything about the apartment

Was 90 degrees in New York and the air conditioner was broken. Was like a sauna in there. The roof was also leaking and making an annoying drip sound every 5 seconds. Impossible for my family to sleep under those conditions. The “reception” room was in a closet and had a long line for check in. They charged a $100 cash only security deposit and have yet to refund it even though we were barely in the room. Guessing I’m never going to see that $100. We were supposed to stop by to get it during checkout but there was no one in the closet and we had to leave to catch a flight. I’ve stayed in hundreds of hotels and this is the only negative review I’ve ever left.

It was so easy to secure a great spot on the Thanksgiving day parade route.

the property was great, very helpful staff

It was a terrible stay even in every possible way. We booked it way in advance for a family trip because we thought it would be a good choice for a family as it offered a small kitchen. We tried cancelling it with about a months notice and it was not allowed. When we got there it was dirty, it smelled bad, linens were dirty and just terrible overall. We booked for 3 nights and slept there the first night but It was so bad we decided to book a hotel and not sleep there and just use it as storage for luggage. The night we slept there if felt like a college dorm with noice all night long, people coming in and out at all hours. To finish things off the check out was at 10am. Its the first time Ive seen a 10am checkout in my life. But they offered later checkout for additional price. It seemed they wanted to make an extra $10 on everything they could without worry of how bad the experience was. So when I arrived at 10:30 from the other hotel which was a marriot that cost less and was 1,000 times better to pick up my things I paid a late check out fee. Just overall a terrible terrible experience.

ThThe pictures online were very misleading. The room we had was very small. The fire detector wasn’t working( we know because the back was off it and only one battery was in it when it needed .

Bathroom sink didn’t drain.

It’s a good location and if you’re not a 5-star picky person, then this place is perfect

Was very rude at check in and check out ahould have better doong and they way they check u making sure u leave the room to check for depoist does not get me.

Everything was bad.

Affordable stay in NYC. Walkable from Empire State Building and close to 34th and Penn and 34th Herald Square subways. Good for groups of 4-5 adults

Over all is good and Fernanado is very accommodating

The apartment is very good, clean, cozy and practical, the only thing to point out is the blanket in one bed was not well dried and was not smelling so good.

Fernando is the best guy! Very professional and always there for anything you may need. Super nice hotel, highly recommended!

This was a nice apartment and clean. Beds are very comfortable, communication was excellent and great location.

Stove didn't work, only one window ac unit in the one room the other one didn't habe any, room's door gets jamed. Loved the area, u can go anywhere from there, few blocks away is the empire state building. Times square, madison square garden, safe to walk, clean, people at front desk are nice and polite.

We stayed for 1 night and it was a terrible experience from reservation to check out. We picked the place because of 2 good factors we saw online: location and a third twin bed. And because of those we ignored red flags along the way and ruined our short trip to New York. First, the tax collected was seventy percent of the advertised rate. I am sure the city tax and fee and a hotel fee would not amount to that much. Second, they required an additional cash deposit amounts to half of the rate. Third, they sent us a long and complicated check-in/out process and again reminded about the cash deposit. Fourth, the place looked decent at first but dishes/utensils were not cleaned so we did not touch any of them. There was constant loud noise in the hallway from other renters at night until 3-4am. We could not sleep and decided to go home early. Fifth, we left the room around 7:30am but could not find anyone to get our cash deposit back. We talked to the security guy (the most helpful person at this place) he took our info. and promised to pass it to the person in charge. We got home and got a text from the person in charge telling us we broke a chair and deducted it from the deposit. We did not even sit on any of those metal chairs. So, after a few text messages, we got our remaining deposit back via Zelle. Please stay away from this place. In NYC, there are many other options with similar or better rates and definitely a better stay

The picture on the online and the room was completely different. On the picture it’s beautiful and the room doesn’t line the picture and it’s cheating. The floor is dirty and the microwave is not working. You have to pay 100.00 deposit for dirty room on arrival. Please do not rent room 204 and 205. It’s very dirty and it dose not match with the picture. The only thing I stayed in there was I couldn’t find any available room nearby.