What do past guests say about Romana Hotel - NYC?

Traveloka users who have stayed at Romana Hotel - NYC have praised its Location, Cleanliness, Room Comfort.

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Romana Hotel - NYC

Name: Romana Hotel - NYC
Address: 38-59 12th Street, Queens, New York City, New York State, United States, 11101, 38-59 12th Street, New York State, 11101, United States
Rating: 7.2

Hotels

7.2

/10

Pleasant

1,001 reviews

What Guests Say About Their Stay

Verified traveler

10.0

/ 10

Great location in Long Island City. Very clean and upgraded hotel with breakfast served.

Verified traveler

10.0

/ 10

Great hotel. Very clean, cozy and accommodating. Good breakfast. Stayed in a double bed room, and although it is a little on the small size, still was very comfortable. The view of NY from the bedroom window is lovely. Location is great with walking distance to the Subway Station which puts you anywhere you want to go in NYC. Houskeeping did a great job. Fresh towels and toiletries everyday. Beds are comfortable and clean. Staff is very nice and helpful. Would recommend anyone to stay here and will definitely come back if I had to.

Verified traveler

10.0

/ 10

The best part of this property is truly the walking distance into Manhattan. The price is reasonable and breakfast is free. There is off street parking (good luck and watch for signs). All together its not bad if you are truly in NY to see and enjoy what this city offers!

In the Area

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38-59 12th Street, Queens, New York City, New York State, United States, 11101

Main Facilities

24-Hour Front Desk

Elevator

WiFi

Romana Hotel - NYC is a hotel in a good neighborhood, which is located at Queens. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

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What's around Romana Hotel - NYC

38-59 12th Street, Queens, New York City, New York State, United States, 11101

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Location

Romana Hotel - NYC is a hotel in a good neighborhood, which is located at Queens.

About Romana Hotel - NYC

Romana Hotel - NYC is the smartest choice for you who are looking for affordable accommodation with outstanding service.

The hotel’s fitness center is a must-try during your stay here.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Romana Hotel - NYC is a wise choice for travelers visiting Queens.

All facilities in Romana Hotel - NYC

Others

Public Facilities

Others
Smoke-free area
Elevator

Hotel Services

Multilingual staff
24-hour Receptionist

Connectivity

Free WiFi

Business Facilities

Meeting rooms

Sports and Recreations

Fitness center

Accommodation Policy & General Information in Romana Hotel - NYC

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Deposit: USD 100.00 per accommodation, per stay
Service fee: USD 15 per accommodation, per night

We have included all charges provided to us by the property.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Masks are required at the property for guests without COVID-19 vaccination
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Parcel deliveries will be accepted only for guests in house or checking in on the day of receipt. Any deliveries received before or after a guest's stay will be returned. The property cannot be held responsible for lost or damaged goods.

Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

Hotel only accepts guests with minimum age of 21

Check-in/Check-out Time

Check-in:

15:00 - 05:00

Check-out:

Before 11:00

Hotel policy is not yet available.

General Information

Popular Facilities	24-Hour Front Desk, Elevator, WiFi
Check-In / Check-Out Time	From 15:00 - 05:00 - to 11:00
Available rooms at Romana Hotel - NYC	152
Number of floors in Romana Hotel - NYC	11
Another facilities in Romana Hotel - NYC	Others, Smoke-free area, Multilingual staff, 24-hour Receptionist, Free WiFi

Frequently asked questions about Romana Hotel - NYC

What are available facilities at Romana Hotel - NYC?

There are top facilites at Romana Hotel - NYC such as 24-Hour Front Desk, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Romana Hotel - NYC?

The standard check-in time at Romana Hotel - NYC is starting from 15:00 - 05:00 while the latest check-out time is at Before 11:00

What is the star rating of Romana Hotel - NYC?

Romana Hotel - NYC has a 2.0-star rating.

How many floors does Romana Hotel - NYC have?

Romana Hotel - NYC has 11.

How many rooms are available at Romana Hotel - NYC?

Romana Hotel - NYC has 152.

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Romana Hotel - NYC reviews and ratings

Overall Ratings & Reviews Romana Hotel - NYC

Traveloka (1)

Other sources (1,000)

7.2

Pleasant

From 1,000 reviews

Cleanliness

7.6

Room Comfort

7.4

Location

9.0

Service and Facilites

7.2

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Traveller Reviews Romana Hotel - NYC

Number of reviews per page

Top reviews

Talgat

Leisure Family

2.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

At the very beginning, the check-in process took a very long time. Then, when we received the keys and entered the room, it was terribly dirty — they hadn’t even cleaned after the previous guests. We asked for another room, but in both the room and the hotel there was no hot drinking water, and the water dispensers were not working. On the second day, the door lock broke. The door couldn’t be opened from the inside. Before leaving, we asked them to fix the lock, but when we returned in the evening, it was still broken. There was no one at the reception, and we had to search for staff and call them. The locker was also broken. We were forced to leave the door open overnight. Only a day before check-out did they finally fix the lock. This was the worst hotel ever. I absolutely do not recommend it — the staff couldn’t care less about the guests’ well-being.

Verified traveler

4.0

/10

Reviewed 13 week(s) ago

Hotels.com verified review

This place is poorly managed. The room didn't even have a shower curtain. How does that get overlooked?

Valerie

Friends and Family

2.0

/10

Reviewed 13 week(s) ago

Hotels.com verified review

This "hotel" is to be redone completely. Let's start with the check-in. The young man at the reception (not particularly friendly or welcoming) asked me to show him my receipt with Hotel.com. Should they not have that already?? First time ever that I book with a third-party site and the hotel wants to see proof of payment. Then the room: clean, yes, but with splatters of paint all over the floor, the fridge did not work, the toilet might have been cleaned or not, hard to say, no spigot on the faucet, splashing water all over. Best of the best: the mattress lays on a plank of plywood, and the pillows (one per person) are super small. The TV: you have either to pay for everything or log in if you have already Netflix or Amazon. Then, there was not one garbage bin in the room. On the following day, a family member checked in in another room. Her bed consisted of 3 mattresses piled on on top of each other, but the room was clean, and it would have been OK for one night, but then we saw that the bathroom floor was covered in water, caused by a leak from the toilet. We called the reception, and were curtly advised that there is no other room available. We went down to the reception and miraculously were given a key for another room. This room was similar to ours (plywood bedframe etc.), but on top of it, there was no curtain for the bathtub. We gave up and our family member decided to stay there. In a nutshell: good for young backpack travelers, bad for families and older people!

Yingjie

Business and Leisure with Friends

2.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

Honestly, it is the worst hotel I’ve ever stayed. There is no wardrobe, no clothes hangers, no hair dryer and no iron! No any drinks and food! You need to go out to buy everything you need. The AC is not working well so that the room is very hot and noisy! There is no service at all! The staff said they will let the technician check the AC and may consider change a room for us tomorrow. They just gave us some excuse and would not like to handle my issue. They did not come to fix the AC the next day. And they said there is a fitness center in the hotel and dinning room. It is a total lier! No! There is nothing you can find.I was very disappointed at this hotel.

Paul

2.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

It could have been better

FNU

with Partner

4.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Room was third class wash taps and shower was not perfectly work no facility not even water or coffe noisy because they are trying to fix things but it was smelling and worst hotel experience I had in my life

Candice

Leisure with Partner

2.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

This was the worst hotel me and my boyfriend ever stayed at. The area was disgusting there was a big white truck that never moved from the front. The lobby looked like a construction site. The hotel staff charged my card twice. I was so scared to walk to the train I had to take a uber two blocks because there were people selling unsanitary food outside from a bucket every person who lived in the projects stayed outside on the street for 24 hours you can not even walk to the store without getting harassed. This hotel is false advertised the room had drawings on the walls the 8th floor view was not pretty staff was unfriendly. My experience was terrible I was so scared.

Lukas

2.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

terrible service

peter

Leisure with Partner

4.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

area around it was bellow average. poor neighboorhood but average safe. people in neighboorhood are nice. the holel promise coffee maker ( none) for hot water. do not have that. the hotel is near subway ( really good). there is one microwave in the lobby upstairs. no cups. we had to tell them to do the beds. othewise will not come. beds were clean. the room smell when we arrive. windows cannot open. only airconditioning available for air in. airconditioning worked well. when we arrive, the computer did not work. oh my god. wait, wait. staff used her cellular phone to complete booking. not all staff were knowledgeable. we got double charge for $75 usd. or 103 can. pay at property service fee. they would not let us check in unless the property service fee is payed. .. we will ask expedia for refund. the staff were friendly but not all are train properly. but the system of the hotel is poor. blame the system. wont recomend that to anyone. wont go there again. there are better motels or hotels near by. google the area, less cheaper and more clean.

Malani

with Partner

2.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

This hotel was poor quality, elevators not working had to walk 8 flights of stairs. One of the hallways held multiple mattresses which I had to climb over to get down to the next flight. The gate for the parking lot barely worked but yet we had to pay $50 for one night with our car not safely secured in the back. Only one door worked to get in and out of the hotel. No one was in the front having us wait a long period of time..

Ping Yee

Leisure with Friends

4.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Not very clean at all

Guadalupe

Leisure with Friends

6.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

The room was more affordable than most nearby options, and the location is excellent—just a 3-minute walk from the subway, which was very convenient. However, the experience had several downsides. Most of the staff were not very friendly or helpful, and there is no secure space to leave luggage before check-in or after check-out. The place offers no real facilities—just a noisy microwave. On top of that, their charges were unclear: beyond the service fee, I was billed an extra amount with no explanation provided.

ANGELO PIERGIORGIO

Business and Leisure

2.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

The hotel didn’t even have a name tag on. The bed had a massive piece of iron sticking out that I needed to careful to avoid. No wardrobe. No room cleaning. 30 minutes needed for the check in.

Bruno

Leisure with Partner

10.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Small room but very clean and comfortable

Chime

Leisure Family

8.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Okay

Xiangxiang

Leisure with Friends

2.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

We originally booked a twin room, but upon arrival we were given a double bed instead. There were no room key cards provided, so every time we had to ask the front desk to open the door for us, which was very inconvenient. The Wi-Fi did not work at all during our stay. We also asked the front desk for clean towels and shampoo, but nothing was replaced. Overall, this was the worst hotel I have ever stayed at. The experience was extremely disappointing.

Joseph

4.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

The European female employee was incredibly rude when she was outside the building, but inside had a different persona. She wasn’t dressed like a hotel worker and was talking on her cell phone. I thought she was staying as a guest at the hotel. I asked her outside if the hotel was open because there was about 6 orange cones blocking the glass revolving door. She repeated what I said back to me and said what do you mean, is the hotel actually open? I said it’s blocked off. From the entrance there was no sign for the hotel, it looked abandoned. Nobody visible in the lobby. She aggressively pointed to the side door and said go through there. At check in she sent me to a room that when upon entering was occupied with the bed unmade and a persons belongings everywhere. I went back down and she gave me a new room and then when I got to my new room the key card didn’t work. What a stupid weird hotel.

Timothy Nolan

6.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

They didn’t give us a key card on our first night but the 2nd night they gave us a key

Morgan

Leisure with Partner

2.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

No latches or deadbolts on room doors, didn’t get a key until the second day and had to be let in by staff to our room, which was complicated by the fact that many times they only had one staff member in the lobby at any given time. Never saw the same staff member more than once. Hotel had clearly seen better days, it looks abandoned from the outside. Finally, although I booked a non-smoking room. they just gave us whatever room had been cleaned, which had a distinct cigarette smoke smell to it—no preparation for any guests prior to arrival, and they took 20 minutes to even find my reservation. The location is convenient but if youre looking for something on a budget you’re better off staying in Jersey.

isaac

Business and Leisure

6.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Unfriendly staff from the start, the guy at the front desk need to take a shower regularly, he got in the elevator with me because my room key didn't work ( twice ) at first I got an occupied room and walked into an older couple in bed (resting), the elevator was malfunctioning and when I told the receptionist that was unacceptable he simply said " you can cancel if you want " that's the " I'm sorry about the inconvenience" that's usually meaningless but at least it part of the protocol. The Hotel from the outside it looks like an abandoned property, no sign and the name " Romana HOTEL" is nowhere on the building, their room keys say something different. The room was ok and at least the bathroom was clean, at least the cleaning staff are doing a great job. Unfortunately I don't think I would go back to that place ever again.

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.