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Sonesta Charlotte Lower South End
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Sonesta Charlotte Lower South End
Hotels
8.0
/10
Very Good
897 reviews
What Guests Say About Their Stay
Christelle
10.0
/ 10
The front desk was really helpful and polite. We loved our stay and they even allowed us to extend our checkout time ! Definitely staying here again.
Timothy
10.0
/ 10
Really good place especially for the money. They try to upcharge in several ways eg $9 bottled water in the rooms but overall a nice place
Aidan
10.0
/ 10
A very comfortable place to stay. Evelvator is suprisingly fast too. Ejoyed my stay just wish there was a laundry room on the premise, but maybe thats not a normal thing to have for hotels so I will let it slide. Very good service and room cleanliness, never bothered by anyone, tons of privacy.
In the Area
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5700 Westpark Drive, Mecklenburg County, North Carolina, United States, 28217
Main Facilities
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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
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Available Room Types in Sonesta Charlotte Lower South End
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What's around Sonesta Charlotte Lower South End
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5700 Westpark Drive, Mecklenburg County, North Carolina, United States, 28217
Discover More About Sonesta Charlotte Lower South End
Location
Staying at Sonesta Charlotte Lower South End is a good choice when you are visiting Mecklenburg County.
About Sonesta Charlotte Lower South End
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Sonesta Charlotte Lower South End exclusively for you.
With all facilities offered, Sonesta Charlotte Lower South End is the right place to stay.
All facilities in Sonesta Charlotte Lower South End
Others
Public Facilities
- Others
- Coffee/tea in lobby
- Elevator
- Restaurant
- Smoke-free area
- Safety deposit box
General
- Parking
- Banquet
- Ballroom
- Parking (surcharge)
- Terrace
Business Facilities
- Meeting facilities
- Conference room
- Business center
- Conference rooms
- Computer station
Things to Do
- Shops
- Indoor pool
- Picnic area
- Outdoor pool
Hotel Services
- Multilingual staff
- Wedding service
- Luggage storage
- 24-hour Receptionist
Food and Drinks
- Breakfast
- Snack bar
Connectivity
- Free WiFi
In-room Facilities
- TV
Nearby Facilities
- ATM/Banking
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in Sonesta Charlotte Lower South End
Important Note
- Fee for continental breakfast: approximately USD 17 for adults and USD 10 for children
- Uncovered self parking fee: USD 14 per night (in/out privileges)
- Pet fee: USD 75 per pet, per stay
- Service animals are exempt from fees
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property is professionally cleaned
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
The following facilities or services will be unavailable from June 16 2025 to June 30 2025 (dates subject to change):
- One of the swimming pools
- One of the swimming pools
Hotel only accepts guests with minimum age of 21
Check-in/Check-out Time
Check-in:
From 16:00
Check-out:
Before 11:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator |
Check-In / Check-Out Time | From 16:00 - Before 11:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Sonesta Charlotte Lower South End | 300 |
Number of floors in Sonesta Charlotte Lower South End | 18 |
Another facilities in Sonesta Charlotte Lower South End | Others, Coffee/tea in lobby, Smoke-free area, Safety deposit box, Parking |
Frequently asked questions about Sonesta Charlotte Lower South End
What are available facilities at Sonesta Charlotte Lower South End?
There are top facilites at Sonesta Charlotte Lower South End such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Sonesta Charlotte Lower South End?
The standard check-in time at Sonesta Charlotte Lower South End is starting from From 16:00 while the latest check-out time is at Before 11:00
Does Sonesta Charlotte Lower South End provide breakfast?
Yes, Sonesta Charlotte Lower South End provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Sonesta Charlotte Lower South End
Other sources (897)
8.0
Very Good
From 897 reviews
Cleanliness
8.2
Room Comfort
8.4
Service and Facilites
8.4
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Traveller Reviews Sonesta Charlotte Lower South End
Number of reviews per page
20
40
Top reviews
Don
Leisure
6.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
A fine stay. But everything beyond strictly the room has a price. $9 water. $20 breakfast buffet. $14 parking (unavoidable ). A budget hotel would include most of that. This is more like a business hotel. Good price on the room, though, for a quick overnight just passing through town.
Robert
Leisure with Friends
8.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Property clearly has been upgraded recently, but some dings and dents show through: room furniture showing wear, bath tub slow draining, hair on a washcloth. Not something I'd complain about because none of that really bothered me. Beds, especially pillows were SUPER comfortable. Good water pressure in shower and supply of hot water. Didn't use amenities like pool or fitness center but looked well maintained. Liked the fact the main lobby door and elevators require room card access. Five minute drive to Lynx lightrail system made it convenient to get uptown. Overall enjoyed my stay.
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MARILYN
Leisure Family
6.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
I was there for two nights but my rooms that had was not cleaned, trash cans running over in each room had to call for clean towels. I feel I should get some compensation for what happened. Thank you Marilyn J Lewis Compton
Nicole
Leisure Family
8.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Very nice hotel very clean beds n pilows not as comfy as other hotels I have stayed in but was very impressed with hotel and friendlyness of staff.
Jacqueline
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Good location. Easy access to interstate
Ryan
Leisure Family
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Property was clean and staff was very polite and helpful.
Beverly
4.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
We were disappointed with our stay at the hotel. A few years ago, we hosted an F3 Women's Empowerment event there, and the property was in much better condition then.
Upon our arrival, we were assigned room #1218. Once we opened the door, the musty smell and stuffiness made me nauseous. I informed the hotel desk clerk that we could not stay in that room due to the foul odor. We were then assigned to room #1216, which had a more tolerable smell, but it was clear that the hotel needed renovations. The arm of the sitting chair was deteriorating as if an animal had chewed on it, and the furniture was outdated. The ice machine on our floor was also broken, forcing us to go to the 11th floor to get ice.
My daughter, who was assigned a room on the 5th floor, also experienced significant issues and had to be moved to another room. To make matters worse, the next morning, on May 3rd, we discovered her car had been broken into while parked on the property. The floors of our room had not been vacuumed well, adding to our disappointment with the stay.
We have contacted management to discuss compensation for our unsatisfactory accommodations, particularly concerning my daughter's rooms. She was initially assigned to room #502 but had to be moved to room #910 due to various issues. My daughter even recorded a video of her room to document the uncleanliness, which needs to be addressed.
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Carrie
8.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
We never had anyone clean or replenish towels in our room during our stay
kelly
Leisure
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Easy to locate. Easy parking. Very friendly and professional staff
Dominique
4.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
I had a balcony that would not close called asked for new room or fix never received either
Tirrell
2.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
I was disappointed that I lost an item and called just 30 minutes after check out and I had to report it to a third party to now avail. Very disappointed
Christelle
10.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
The front desk was really helpful and polite. We loved our stay and they even allowed us to extend our checkout time ! Definitely staying here again.
Sameer
Leisure with Partner
6.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
They didn’t mention you have to ASK for housekeeping
Joshua
Business
6.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
A/C unit rattled non stop. No towel service during the entire stay.
Sierra
Business and Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
close to down town , super cute
Roderick
Business
10.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
Nice bed
Timothy
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Really good place especially for the money. They try to upcharge in several ways eg $9 bottled water in the rooms but overall a nice place
Jaron
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
.
Deborah
Leisure with Partner
2.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
There were a lot of homeless around the area. The hotel room was dusty and dirty. We were awoken in the middle of night by someone trying to open our outside and inside doors and then proceeded to talk at a very loud volume. We were charged for parking and I had to ask twice to fix the rate because receptionist kept making mistakes. Our biggest complaint is that NEITHER pool was available during our stay which is a reason why we chose this hotel and I feel should be refunded partially as we did not receive what was advertised
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Aidan
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Tidy and kind:)
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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