The Hotel Chelsea

The renovated areas still feel historic, the bohemian history and legendary residents haunt the halls. A couples trip to see nine inch nails and visit the city. We quickly felt atvhome by the hospitality of the lobby bar and the historic original bar tenders. The room was cozy, the bed was huge and comfortable the shower was great. Its a great hotel. Quality food and cocktails friendly staff. I will be staying again.

Absolutely love it, this is truly the best hotel in New York, we have an amazing room and the restaurant downstairs and the whole thing is just fantastic

Upon entering the property, I observed two guest service representatives assisting a gentleman. One of them noticed me standing nearby, briefly made eye contact, but then returned to her conversation before eventually asking how she could assist me and calling me over to the desk. I provided my ID and credit card, which she held while asking for my name even though it was clearly printed on my ID. This interaction felt disengaged and left me feeling somewhat overlooked. The following morning, I walked past the front desk where two guest service agents were present. Neither of them acknowledged me with a greeting. The only person who wished me “good morning” was the doorman as I exited and re-entered the property. Later that day, when I returned and stood near the elevator, the same two guest service agents again did not acknowledge me. When I placed my bag in storage upon my return, the guest service agent initially attempted to find a doorman to assist, but when none was available, she personally handled the task. I appreciated her effort, but I believe it highlights an inconsistency in the level of service the hotel strives to provide.