Crowne Plaza PHU QUOC STARBAY by IHG, an IHG Hotel

This is a very beautiful hotel. The staff is extremely helpful. The food is delicious, but you will pay resort prices for it. They have an extensive option of food choices for the breakfast, which does come with the room. The only cons are two: 1) It is way away from water excursions and the rest of the island. This means that you have to pay to go almost anywhere. 2) If you go during the rainy season(March-September) there will be very few days that they will allow you to swim in the ocean. We were there for 5 days, and only got to swim 1 day. Overall, we really enjoyed our stay at this beautiful resort.

Loved the pool area and beach , this really makes this hotel . Rooms are very comfortable but a bit soulless and bland . Your really limited to eating at hotel as nothing around this place , far out of town . the restaurant on the beach was great during the day with good food , but limited choice in evening and very expensive. The bigger restaurant inside hotel main building was fabulous for breakfast , best choice and quality I’ve ever had , but eating here in the evening felt like you were eating in a food court with the bright lighting , though the choices of food were quite good . Really nice staff though in both restaurants, they engage in conversation and are very friendly and chatty which makes a huge difference. Overall we enjoyed our stay here for 4 nights

Excellent choice during breakfast. Staff were courteous and helpful. Excellent facilities. Lots to do during rainy days.

Nice spacious room, perfect breakfast, very friendly staff and finally gorgeous beach.

View from the hotel is stunning. The hotel is okay. The hotel architecture inside is like hall way, but the employees are very nice. The room was dirty so I asked them to change the room, they did and when I asked for an extra blanket the blanket had a hole. To the family who is going to stay in this hotel special have a kid when you go to the kids play room. The staff will ask kids to draw color for free and then when you are busy on your own they will suddenly without parents permission they will ask kids Choose any kind of doll then after that ask us to pay an extra money. This is supposed to first ask the parents before they let them do it. This needs to be investigated. Swimming pool water is so dirty. I don't know how many days they didn't clean the water. My daughter got sick because of the pool water. Very terrible.. We have to go to an emergency. We were supposed to check out on Sunday, but we checked out on Friday early in the morning. Stay at another hotel.

Nice resort

This is a paradise not a hotel. There are only good and great things to talk about this place. The best resort in Phu Qouc Island by far. Every staff is courteous, energetic and customer focused. Lavish pools and stunning beach. Hotel rooms are immaculate. Room service is top notch. Breakfast is awesome and a food marathon with zillion of specialties. Food haven. Child friendly to the best. They have a great kids club. Free shuttles from airport to hotel. Reserve it in advance.Free shuttles to the Grand World Market. Chef Vincent and Chef Tung very accommodating and will make you feel special with mouth watering dishes we being vegetarian. VY and Vivivian at the dinner check out were amazing with great customer service and details. Queen helped our 7 year old daughter all during the stay and were very caring. There is a DJ playing your favorite tracks in the evening at the beach and also nice soothing music at dinner. We had dinner and breakfast always the hotel as it great value for money and quality which is top notch. Overall a great experience and something to remember for rest of our life.

Beautiful hotel, friendly staff, wonderful beach but in a quiet location, not very accessible to town and shops.

Always a pleasure staying there. Airport shuttle service fully appreciated. Require significantly more adult oriented activities on site. Breakfast buffet superb.

Beautiful beach front resort which actually looked just like the photos. Great ocean view from the room with a balcony. Everything was very clean and seemed new. The staff were kind and professional. We had a very relaxing stay and enjoyed our time at the beach and the pool. Daily breakfast buffet had a wide variety of options. The free shuttle to and from the airport was extremely convenient.

Nice place

Hotel was nice, staff were friendly. We had a room overlooking the pool which was very nice. The spa facilities was great. Location was a bit further out from the main township of Phu Quoc, however if you wanted to just relax this is the place to be.

Excellent Property combined with Fantastic Service. We thoroughly enjoyed our stay there. Facilities were good and only surpassed by the excellent service we received from their staff. Gladly return to this Hotel for another vacation, soon! !

Love the room and also the pool side.

Wonderful hotel with amazing views. However the overall service is lacking that of an actually 5 star hotel. On our first night we went to have some dinner at 8:10 in the beach club as the sign said dinner was until 9:30 , we were then told food stopped at 8pm. We then went to the other restaurant- both have the exact same food menu with no variety between them. All ordering is done via QR code on the table - a lot of information is missing in terms of details on it. There are 2 drinks packages you can buy when you scan the QR code but it doesn’t provide any info to what is actually included. On our second night we had dinner at the beach club. My food came down 15 minutes before my parters & our drinks didn’t come until half way through the meal. The waiter also spilled water all over our table when pouring our glasses and didn’t bother to clean it up. The hotel has a shop onsite which the price is reasonable, however I don’t feel a mandatory service charge being added in the shop when buying water & snacks is needed ? €7 for 750ml of water when sitting out by the pool is also a complete rip off. The room was great but due to the poor service I don’t think I would return.

Really good

Great service and the hotel

clean, safe, good service

Simply amazing real 5 star service. Wonder rooms and ambience throughout the hotel. Breakfast was also super special and everything just so fresh.

All staffs are really kind and all brand new facilities.