Search Hotels
- /
- 24,769Hotels in Vietnam/
- /
- /
- /
- Hotel in Phoenix Hotel Vung Tau
See Other Accommodations in Vung Tau City
See All Photos
Phoenix Hotel Vung Tau
Hotels
8.7
/10
Very Good
355 reviews
What Guests Say About Their Stay
Family Friendly (5)
Staff Friendliness (5)
Room Space (5)
Bedroom (5)
P***n
10.0
/ 10
Everyone from the management to the staff is very friendly and welcoming. Thanks a lot, see you again.
See original
Tran Q. P.
9.1
/ 10
The room is clean and the staff is polite, quite professional.
See original
VO THI M. H.
8.5
/ 10
Hotel rooms are ok, clean, breakfast buffet has few dishes but good quality, delicious, swimming pool, gym ok, 1 street from the beach,
See original
PHAN M. D.
9.7
/ 10
New hotel, clean rooms, delicious breakfast, many choices, enthusiastic staff, professional, cheerful cheerful, enthusiastic. Conveniently located by the sea, near the center
See original
Tran T. T. T.
9.1
/ 10
Rooms are nice, neat and clean, staff polite. Good choice when coming to Vung Tau.
See original
In the Area
See Map
249 Le Hong Phong, Vung Tau City, Ba Ria - Vung Tau Province, Ho Chi Minh City, Vietnam, 791631
Main Facilities
Read More
AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Read More
Available Room Types in Phoenix Hotel Vung Tau
Speed up your search by choosing what you need
Price Display
Login successful!
Now you can enjoy more benefits, including the option to pay near your stay date!
Got it
What's around Phoenix Hotel Vung Tau
249 Le Hong Phong, Vung Tau City, Ba Ria - Vung Tau Province, Ho Chi Minh City, Vietnam, 791631
Discover More Places
Discover More About Phoenix Hotel Vung Tau
Location
Phoenix Hotel Vung Tau is a hotel is located at Ward 8.
About Phoenix Hotel Vung Tau
When staying at a hotel, the design and architecture are two important factors that can spoil your eyes. With its unique setting, Phoenix Hotel Vung Tau provides a pleasant accommodation for your stay.
For you, travelers who wish to travel comfortably on a budget, Phoenix Hotel Vung Tau is the perfect place to stay that provides decent facilities as well as great services.
From business event to corporate gathering, Phoenix Hotel Vung Tau provides complete services and facilities that you and your colleagues need.
Whether you are planning an event or other special occasions, Phoenix Hotel Vung Tau is a great choice for you with a large and well-equipped function room to suit your requirements.
Have fun with various entertaining facilities for you and the whole family at Phoenix Hotel Vung Tau, a wonderful accommodation for your family holiday.
If you plan to have a long-term stay, staying at Phoenix Hotel Vung Tau is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
Phoenix Hotel Vung Tau is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.
Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Phoenix Hotel Vung Tau.
The hotel’s fitness center is a must-try during your stay here.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Phoenix Hotel Vung Tau exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Phoenix Hotel Vung Tau is a hotel with great comfort and excellent service according to most hotel's guests.
With all facilities offered, Phoenix Hotel Vung Tau is the right place to stay.
All facilities in Phoenix Hotel Vung Tau
Lobby
Exterior
Others
Restaurant
Food and Drinks
- Restaurant with AC
- A la carte breakfast
- A la carte dinner
- A la carte lunch
- Breakfast
- Breakfast and dinner
- Breakfast and lunch
- Buffet breakfast
- Cafe
- Continental breakfast
- Dining area
- Set menu dinner
- Set menu lunch
Public Facilities
- Parking
- Coffee shop
- Early check-in
- Elevator
- 24-hour room service
- Late check-out
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
Hotel Services
- Bellhop
- Concierge
- Money changer
- Front desk
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
In-room Facilities
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Minibar
- Refrigerator
- Shower
- TV
Business Facilities
- Business center
- Computer station
- Conference room
- Meeting facilities
- Photocopier
- Projector
Nearby Facilities
- ATM/Banking
- Beauty salon
- Grocery
- Laundry
- Shops
- Supermarket
General
- AC
- Banquet
- Family room
- Non-smoking room
- Smoking area
Accessibilty
- Accessible parking
- Disabled access friendly
- In-room accessibility
- Wheelchair accessible
Things to Do
- Fitness center
- Steam room
- TV lounge
Shuttle Service
- Airport transfer (surcharge)
- Ferry terminal shuttle (surcharge)
- Airport transfer
Connectivity
- LAN Internet
- Free WiFi
Transportation
- Airport transfer
Sports and Recreations
- Fitness center
Kids and Pets
- Highchairs
Accommodation Policy & General Information in Phoenix Hotel Vung Tau
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Required Documents
Upon check-in, you are required to bring ID Card, Hộ chiếu đối với người nước ngoài. Please bring the required documents in hard copy.
Contact Accommodation Before Arrival
Guests should contact hotel 3 day(s) prior to arrival
Read All
General Information
Popular Facilities | AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Phoenix Hotel Vung Tau | 56 |
Number of floors in Phoenix Hotel Vung Tau | 5 |
Another facilities in Phoenix Hotel Vung Tau | Restaurant with AC, A la carte breakfast, A la carte dinner, A la carte lunch, Breakfast |
Frequently asked questions about Phoenix Hotel Vung Tau
What are available facilities at Phoenix Hotel Vung Tau?
There are top facilites at Phoenix Hotel Vung Tau such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Phoenix Hotel Vung Tau?
The standard check-in time at Phoenix Hotel Vung Tau is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Phoenix Hotel Vung Tau provide breakfast?
Yes, Phoenix Hotel Vung Tau provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Phoenix Hotel Vung Tau?
Phoenix Hotel Vung Tau has a 3.0-star rating.
How many floors does Phoenix Hotel Vung Tau have?
Phoenix Hotel Vung Tau has 5.
See All
More Reviews from Other Guests in Phoenix Hotel Vung Tau
Overall Ratings & Reviews Phoenix Hotel Vung Tau
Traveloka (312)
Other sources (43)
8.7
Very Good
From 312 reviews
Provided by travellers on
Cleanliness
9.1
Room Comfort
8.9
Meal
8.7
Location
8.6
Service and Facilites
8.8
People often mention about Phoenix Hotel Vung Tau
All
适合家庭 (5)
距市中心的距离 (4)
房间空间 (4)
周边环境 (3)
无障碍设施 (3)
员工友好度 (3)
氛围 (3)
卧室 (3)
浴室 (3)
酒店区域 (3)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveller Reviews Phoenix Hotel Vung Tau
Number of reviews per page
20
40
Customer reviews
Verified Traveler
Staycation
10.0
/10
Reviewed 3 week(s) ago
I came down for breakfast late but the staff was still enthusiastic in helping. The room was clean and airy. The hotel was next to Lotte, convenient to stop by for shopping when needed.
See original
Find this review helpful?
Khoa L.
10.0
/10
Reviewed 27 week(s) ago
Saying that vacationing at this hotel is very suitable for me in terms of price and privacy
See original
Find this review helpful?
Accommodation's Reply
20 Sep 2025
Hello Khoa L,
Thank you very much for taking the time to share your review. We believe that you had a comfortable stay at Phoenix Hotel Vung Tau
Phoenix Hotel Vung Tau appreciates your wonderful reviews and recommendations about your stay, our staff always work hard every day to continuously provide thoughtful service and the most convenient facilities to customers.
Phoenix Hotel Vung Tau would like to thank you once again, we look forward to welcoming you back soon when you visit this beautiful city.
Best regards,
Hotel Management
See original
DAO T. Q. M.
8.5
/10
Reviewed 32 week(s) ago
Cozy room, clean, fully equipped. Enthusiastic staff. Will book again next time.
See original
Find this review helpful?
Accommodation's Reply
20 Sep 2025
Dear Guest,
Thank you very much for taking the time to share your review. We believe that you had a comfortable stay at Phoenix Hotel Vung Tau
Phoenix Hotel Vung Tau appreciates your wonderful reviews and recommendations about your stay, our staff always work hard every day to continuously provide thoughtful service and the most convenient facilities to customers.
Phoenix Hotel Vung Tau would like to thank you once again, we look forward to welcoming you back soon when you visit this beautiful city.
Best regards,
Hotel Management
See original
T***o
8.5
/10
Reviewed 32 week(s) ago
clean hotel, friendly and enthusiastic staff
See original
1 people find it helpful
Accommodation's Reply
20 Sep 2025
Dear Guest,
Thank you very much for taking the time to share your review. We believe that you had a comfortable stay at Phoenix Hotel Vung Tau
Phoenix Hotel Vung Tau appreciates your wonderful reviews and recommendations about your stay, our staff always work hard every day to continuously provide thoughtful service and the most convenient facilities to customers.
Phoenix Hotel Vung Tau would like to thank you once again, we look forward to welcoming you back soon when you visit this beautiful city.
Best regards,
Hotel Management
See original
T***y
Leisure
9.3
/10
Reviewed 42 week(s) ago
My family of 3 with a 5-year-old child just had a 3N2D experience here, I stayed on the 4th floor. The hotel is not new but clean, attentive service, especially the bedroom is spacious, airy, with windows overlooking the park, both beautiful and cool. The air conditioner runs smoothly and extremely well, strong wifi, TV has enough channels. My child really likes it and wants to come back next time. I recommend everyone to book a room here.
Read More
See original
Find this review helpful?
Accommodation's Reply
20 Sep 2025
Dear Guest,
Thank you very much for taking the time to share your review. We believe that you had a comfortable stay at Phoenix Hotel Vung Tau
Phoenix Hotel Vung Tau appreciates your wonderful reviews and recommendations about your stay, our staff always work hard every day to continuously provide thoughtful service and the most convenient facilities to customers.
Phoenix Hotel Vung Tau would like to thank you once again, we look forward to welcoming you back soon when you visit this beautiful city.
Best regards,
Hotel Management
See original
D***o
Staycation
5.0
/10
Reviewed 44 week(s) ago
The hotel canceled the room before check-in time, like cheating the customer even though they had paid in advance! Everyone should consider carefully before choosing this hotel to avoid not having a place to stay.
See original
3 people find it helpful
Viet N.
Leisure
9.1
/10
Reviewed 76 week(s) ago
Nice hotel. I stayed there a few times already and always feel good.
Find this review helpful?
P***n
Staycation
10.0
/10
Reviewed 78 week(s) ago
Everyone from the management to the staff is very friendly and welcoming. Thanks a lot, see you again.
See original
2 people find it helpful
NT
Nguyễn T. A.
Staycation
8.8
/10
Reviewed 79 week(s) ago
The hotel is old but still well maintained, clean & spacious. Classic style. Breakfast: simple & limited dishes, okay Bed: double room is 2 single beds combined, so it will be painful & uncomfortable in the combined position. Pillows include 4 according to hotel standards, soft & clean
See original
2 people find it helpful
P***g
Staycation
6.5
/10
Reviewed 79 week(s) ago
2 single beds combined into a double bed
See original
1 people find it helpful
H***h
Staycation
9.1
/10
Reviewed 88 week(s) ago
Hotel vị trí rất okay. Nhân viên giữ xe rất ân cần và nhiệt tình. Tôi không thử đồ ăn sáng nên không biết như thế nào. Phòng ốc tạm ổn, tiện nghi, tuy nhiên phòng tôi ở tầng 1 (ngay gần thang bộ và thang máy) cách âm khá kém, ở bên ngoài có tiếng động nhẹ là trong phòng nghe được hết. Ngược lại, tôi cũng nghĩ rằng bên trong phòng nếu có tiếng động hoặc nói chuyện với nhau chắc bên ngoài cũng nghe được hết quá hic.
Read More
4 people find it helpful
TB
Thi B. T. N.
9.7
/10
Reviewed 88 week(s) ago
Phòng sạch sẽ, thơm và rộng. Các bạn nhân viên rất nhiệt tình và vui vẻ. Chắc chắn sẽ quay trở lại đây
Find this review helpful?
HT
Hằng T.
9.7
/10
Reviewed 92 week(s) ago
Tôi đã có một kỳ nghỉ thật dễ chịu ở đây. Phòng giống như trên hình và rộng rãi, sạch sẽ, thoáng mát
2 people find it helpful
NB
Nguyễn B.
9.7
/10
Reviewed 93 week(s) ago
Nhân viên nhiệt tình , khách sạn sạch đẹp, lần sau quay lại sẽ ghé tiếp!
Find this review helpful?
LE HUY H.
9.7
/10
Reviewed 114 week(s) ago
Phòng sạch sẽ, thoải mái. Bãi đậu xe hơi nhỏ 1 xíu. Tay lái yếu sẽ bị trầy khi ra khỏi bãi
Find this review helpful?
Accommodation's Reply
30 Sep 2023
Dear LE HUY HOANG,
First of all, we would like to sincerely thank you for choosing Phoenix Vung Tau Hotel and for taking the time to share your review of our services. We are delighted to know that you experienced a clean and comfortable room at our hotel. Your feedback is extremely valuable and will help us improve the quality of our services in the future.
As for the car parking, we are sorry for the inconvenience you have experienced. We will review and consider how to improve this situation to ensure that all customers have a better experience when using hotel parking services.
We look forward to serving you again in the future and ensuring that you have an even better experience. If you need further assistance or have any other questions, please contact us via the Hotel hotline number. Please note that your opinion is valuable and helps us develop and improve our services.
Sincerely,
Hoang Nhan
TQL
Phoenix Vung Tau Hotel
See original
NN
Ngan N.
8.5
/10
Reviewed 119 week(s) ago
I checked in a bit late that day, but when I checked in, I encountered a broken air conditioner, a broken hair dryer, and a problem with the drainage in the bathroom. It took more than 30 minutes to process, finally the receptionist on duty that day also agreed to change and upgrade the room for me. Since this is my 3rd time in Phoenix, this is the first time I've encountered this situation. Except for the above incident, I think everything in Phoenix is fine.
Read More
See original
4 people find it helpful
Accommodation's Reply
21 Aug 2023
Dear Ngan Nguyen,
We sincerely thank you for choosing Phoenix Hotel Vung Tau for your stay and for taking the time to share your review. First, we sincerely apologize for the inconvenience you've experienced during your stay.
We sincerely apologize for the unexpected situation with the air conditioner, hair dryer and bathroom drain. We understand that this has inconvenienced you and created an uncomfortable experience. We are always determined to provide the best service and best quality to all of our customers.
We greatly appreciate your understanding in resolving this matter and hope you were satisfied with the final service. We have upgraded your room as a token of our gratitude for your patience and consent.
We are delighted that you have supported Phoenix Hotel Vung Tau and have had two previous positive experiences. We will continue to improve to ensure that your every stay is the best experience and without the same problems.
If you have any other comments or suggestions, please feel free to contact us directly. We look forward to welcoming you back and providing you with a perfect experience in the future.
Best regards,
Team Phoenix Hotel Vung Tau
See original
lt
lu thi k. p.
6.0
/10
Reviewed 126 week(s) ago
The 3-star hotel looks a bit bad, the shower water is weak. Room was not as expected. Okay reception staff. In general, I am not satisfied with the hotel
See original
3 people find it helpful
Accommodation's Reply
09 Jul 2023
Dear Minh Phuong
We sincerely thank you for taking the time to review your recent stay at our hotel. We sincerely apologize for the inconvenience you have experienced.
We sincerely apologize that the overall impression of our 3-star hotel did not meet your expectations. We understand that you were disappointed because the shower and room pressure was not as expected. Please believe that we value your feedback and we will vigorously review and fix these issues immediately to ensure they do not recur.
On a positive note, we are pleased to know that our front desk staff provided satisfactory service. We will pass on your compliments to them, as they always strive to deliver excellent customer service.
At our hotel, we are always working to improve facilities and services, and feedback like yours helps us identify areas for improvement. We value your valuable review, as it helps us better understand our customers' needs and expectations.
As a commitment to your satisfaction, we would like to offer a discount for future stays at our hotel. We hope this will demonstrate our dedication to providing a better experience for you.
Once again, we apologize for any inconvenience and disappointment you have experienced during your stay. We appreciate your support and sincerely hope to welcome you back in the future and provide you with an improved experience.
If there is anything we can do to address your concerns or if you have any other feedback, please feel free to contact us directly. We appreciate your understanding and the opportunity to correct the defect.
Thank you for choosing our hotel and we hope to restore your trust and confidence in our services.
Best regards,
Tracy Nhan
General Manager
Phoenix Hotel
See original
TD
Thu D.
6.3
/10
Reviewed 128 week(s) ago
Khách sạn để hình có 3 bể sục Jacuzzi nhưng khi mình tới thì đã dẹp hết đi
1 people find it helpful
Accommodation's Reply
20 Jun 2023
Dear Ms Hoai Thu,
Thank you for choosing Phoenix hotel for your last vacation.
We are very sorry for the inconvenience we have experienced, the hotel received the information and changed it for the better.
Once again, thank you for your comments
Hope to be able to welcome you and your family in the near future.
Mrs Nhuan
Customer care
See original
TT
Thanh T.
8.5
/10
Reviewed 128 week(s) ago
Phòng sạch sẽ. Giá tốt, sẽ quay lại
3 people find it helpful
Accommodation's Reply
22 Jun 2023
Dear Mr Tung,
On behalf of the Phoenix hotel staff, thank you very much for taking the time to write a few comments about our hotel.
We are very pleased to have been able to leave a good impression, giving you a good experience in terms of service quality at the hotel. We will constantly improve service quality and add essential services to meet your requirements
We look forward to welcoming you back soon
Wishing you and your family the best of health
Love
Minh Nhuan, Mrs
Front office Manager
See original
NH
Nguyễn H. Q.
9.0
/10
Reviewed 140 week(s) ago
7/10, Would be perfect if reception is more professional.
1 people find it helpful
Number of reviews per page
20
40
Ready to make up your mind?
Book Your Stay Now
Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
Haven’t found what you’re looking for?
See Other Accommodations in Vung Tau City
About Traveloka
Instagram
TikTok
Youtube
Copyright © 2025 Traveloka. All rights reserved
Overall Ratings & Reviews Phoenix Hotel Vung Tau
Traveloka (312)
Other sources (43)
8.7
Very Good
From 312 reviews
Provided by travellers on
Cleanliness
9.1
Room Comfort
8.9
Meal
8.7
Location
8.6
Service and Facilites
8.8
People often mention about Phoenix Hotel Vung Tau
All
适合家庭 (5)
距市中心的距离 (4)
房间空间 (4)
周边环境 (3)
无障碍设施 (3)
员工友好度 (3)
氛围 (3)
卧室 (3)
浴室 (3)
酒店区域 (3)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveller Reviews Phoenix Hotel Vung Tau
Number of reviews per page
20
40
Customer reviews
Verified Traveler
Staycation
10.0
/10
Reviewed 3 week(s) ago
I came down for breakfast late but the staff was still enthusiastic in helping. The room was clean and airy. The hotel was next to Lotte, convenient to stop by for shopping when needed.
See original
Find this review helpful?
Khoa L.
10.0
/10
Reviewed 27 week(s) ago
Saying that vacationing at this hotel is very suitable for me in terms of price and privacy
See original
Find this review helpful?
Accommodation's Reply
20 Sep 2025
Hello Khoa L,
Thank you very much for taking the time to share your review. We believe that you had a comfortable stay at Phoenix Hotel Vung Tau
Phoenix Hotel Vung Tau appreciates your wonderful reviews and recommendations about your stay, our staff always work hard every day to continuously provide thoughtful service and the most convenient facilities to customers.
Phoenix Hotel Vung Tau would like to thank you once again, we look forward to welcoming you back soon when you visit this beautiful city.
Best regards,
Hotel Management
See original
DAO T. Q. M.
8.5
/10
Reviewed 32 week(s) ago
Cozy room, clean, fully equipped. Enthusiastic staff. Will book again next time.
See original
Find this review helpful?
Accommodation's Reply
20 Sep 2025
Dear Guest,
Thank you very much for taking the time to share your review. We believe that you had a comfortable stay at Phoenix Hotel Vung Tau
Phoenix Hotel Vung Tau appreciates your wonderful reviews and recommendations about your stay, our staff always work hard every day to continuously provide thoughtful service and the most convenient facilities to customers.
Phoenix Hotel Vung Tau would like to thank you once again, we look forward to welcoming you back soon when you visit this beautiful city.
Best regards,
Hotel Management
See original
T***o
8.5
/10
Reviewed 32 week(s) ago
clean hotel, friendly and enthusiastic staff
See original
1 people find it helpful
Accommodation's Reply
20 Sep 2025
Dear Guest,
Thank you very much for taking the time to share your review. We believe that you had a comfortable stay at Phoenix Hotel Vung Tau
Phoenix Hotel Vung Tau appreciates your wonderful reviews and recommendations about your stay, our staff always work hard every day to continuously provide thoughtful service and the most convenient facilities to customers.
Phoenix Hotel Vung Tau would like to thank you once again, we look forward to welcoming you back soon when you visit this beautiful city.
Best regards,
Hotel Management
See original
T***y
Leisure
9.3
/10
Reviewed 42 week(s) ago
My family of 3 with a 5-year-old child just had a 3N2D experience here, I stayed on the 4th floor. The hotel is not new but clean, attentive service, especially the bedroom is spacious, airy, with windows overlooking the park, both beautiful and cool. The air conditioner runs smoothly and extremely well, strong wifi, TV has enough channels. My child really likes it and wants to come back next time. I recommend everyone to book a room here.
Read More
See original
Find this review helpful?
Accommodation's Reply
20 Sep 2025
Dear Guest,
Thank you very much for taking the time to share your review. We believe that you had a comfortable stay at Phoenix Hotel Vung Tau
Phoenix Hotel Vung Tau appreciates your wonderful reviews and recommendations about your stay, our staff always work hard every day to continuously provide thoughtful service and the most convenient facilities to customers.
Phoenix Hotel Vung Tau would like to thank you once again, we look forward to welcoming you back soon when you visit this beautiful city.
Best regards,
Hotel Management
See original
D***o
Staycation
5.0
/10
Reviewed 44 week(s) ago
The hotel canceled the room before check-in time, like cheating the customer even though they had paid in advance! Everyone should consider carefully before choosing this hotel to avoid not having a place to stay.
See original
3 people find it helpful
Viet N.
Leisure
9.1
/10
Reviewed 76 week(s) ago
Nice hotel. I stayed there a few times already and always feel good.
Find this review helpful?
P***n
Staycation
10.0
/10
Reviewed 78 week(s) ago
Everyone from the management to the staff is very friendly and welcoming. Thanks a lot, see you again.
See original
2 people find it helpful
NT
Nguyễn T. A.
Staycation
8.8
/10
Reviewed 79 week(s) ago
The hotel is old but still well maintained, clean & spacious. Classic style. Breakfast: simple & limited dishes, okay Bed: double room is 2 single beds combined, so it will be painful & uncomfortable in the combined position. Pillows include 4 according to hotel standards, soft & clean
See original
2 people find it helpful
P***g
Staycation
6.5
/10
Reviewed 79 week(s) ago
2 single beds combined into a double bed
See original
1 people find it helpful
H***h
Staycation
9.1
/10
Reviewed 88 week(s) ago
Hotel vị trí rất okay. Nhân viên giữ xe rất ân cần và nhiệt tình. Tôi không thử đồ ăn sáng nên không biết như thế nào. Phòng ốc tạm ổn, tiện nghi, tuy nhiên phòng tôi ở tầng 1 (ngay gần thang bộ và thang máy) cách âm khá kém, ở bên ngoài có tiếng động nhẹ là trong phòng nghe được hết. Ngược lại, tôi cũng nghĩ rằng bên trong phòng nếu có tiếng động hoặc nói chuyện với nhau chắc bên ngoài cũng nghe được hết quá hic.
Read More
4 people find it helpful
TB
Thi B. T. N.
9.7
/10
Reviewed 88 week(s) ago
Phòng sạch sẽ, thơm và rộng. Các bạn nhân viên rất nhiệt tình và vui vẻ. Chắc chắn sẽ quay trở lại đây
Find this review helpful?
HT
Hằng T.
9.7
/10
Reviewed 92 week(s) ago
Tôi đã có một kỳ nghỉ thật dễ chịu ở đây. Phòng giống như trên hình và rộng rãi, sạch sẽ, thoáng mát
2 people find it helpful
NB
Nguyễn B.
9.7
/10
Reviewed 93 week(s) ago
Nhân viên nhiệt tình , khách sạn sạch đẹp, lần sau quay lại sẽ ghé tiếp!
Find this review helpful?
LE HUY H.
9.7
/10
Reviewed 114 week(s) ago
Phòng sạch sẽ, thoải mái. Bãi đậu xe hơi nhỏ 1 xíu. Tay lái yếu sẽ bị trầy khi ra khỏi bãi
Find this review helpful?
Accommodation's Reply
30 Sep 2023
Dear LE HUY HOANG,
First of all, we would like to sincerely thank you for choosing Phoenix Vung Tau Hotel and for taking the time to share your review of our services. We are delighted to know that you experienced a clean and comfortable room at our hotel. Your feedback is extremely valuable and will help us improve the quality of our services in the future.
As for the car parking, we are sorry for the inconvenience you have experienced. We will review and consider how to improve this situation to ensure that all customers have a better experience when using hotel parking services.
We look forward to serving you again in the future and ensuring that you have an even better experience. If you need further assistance or have any other questions, please contact us via the Hotel hotline number. Please note that your opinion is valuable and helps us develop and improve our services.
Sincerely,
Hoang Nhan
TQL
Phoenix Vung Tau Hotel
See original
NN
Ngan N.
8.5
/10
Reviewed 119 week(s) ago
I checked in a bit late that day, but when I checked in, I encountered a broken air conditioner, a broken hair dryer, and a problem with the drainage in the bathroom. It took more than 30 minutes to process, finally the receptionist on duty that day also agreed to change and upgrade the room for me. Since this is my 3rd time in Phoenix, this is the first time I've encountered this situation. Except for the above incident, I think everything in Phoenix is fine.
Read More
See original
4 people find it helpful
Accommodation's Reply
21 Aug 2023
Dear Ngan Nguyen,
We sincerely thank you for choosing Phoenix Hotel Vung Tau for your stay and for taking the time to share your review. First, we sincerely apologize for the inconvenience you've experienced during your stay.
We sincerely apologize for the unexpected situation with the air conditioner, hair dryer and bathroom drain. We understand that this has inconvenienced you and created an uncomfortable experience. We are always determined to provide the best service and best quality to all of our customers.
We greatly appreciate your understanding in resolving this matter and hope you were satisfied with the final service. We have upgraded your room as a token of our gratitude for your patience and consent.
We are delighted that you have supported Phoenix Hotel Vung Tau and have had two previous positive experiences. We will continue to improve to ensure that your every stay is the best experience and without the same problems.
If you have any other comments or suggestions, please feel free to contact us directly. We look forward to welcoming you back and providing you with a perfect experience in the future.
Best regards,
Team Phoenix Hotel Vung Tau
See original
lt
lu thi k. p.
6.0
/10
Reviewed 126 week(s) ago
The 3-star hotel looks a bit bad, the shower water is weak. Room was not as expected. Okay reception staff. In general, I am not satisfied with the hotel
See original
3 people find it helpful
Accommodation's Reply
09 Jul 2023
Dear Minh Phuong
We sincerely thank you for taking the time to review your recent stay at our hotel. We sincerely apologize for the inconvenience you have experienced.
We sincerely apologize that the overall impression of our 3-star hotel did not meet your expectations. We understand that you were disappointed because the shower and room pressure was not as expected. Please believe that we value your feedback and we will vigorously review and fix these issues immediately to ensure they do not recur.
On a positive note, we are pleased to know that our front desk staff provided satisfactory service. We will pass on your compliments to them, as they always strive to deliver excellent customer service.
At our hotel, we are always working to improve facilities and services, and feedback like yours helps us identify areas for improvement. We value your valuable review, as it helps us better understand our customers' needs and expectations.
As a commitment to your satisfaction, we would like to offer a discount for future stays at our hotel. We hope this will demonstrate our dedication to providing a better experience for you.
Once again, we apologize for any inconvenience and disappointment you have experienced during your stay. We appreciate your support and sincerely hope to welcome you back in the future and provide you with an improved experience.
If there is anything we can do to address your concerns or if you have any other feedback, please feel free to contact us directly. We appreciate your understanding and the opportunity to correct the defect.
Thank you for choosing our hotel and we hope to restore your trust and confidence in our services.
Best regards,
Tracy Nhan
General Manager
Phoenix Hotel
See original
TD
Thu D.
6.3
/10
Reviewed 128 week(s) ago
Khách sạn để hình có 3 bể sục Jacuzzi nhưng khi mình tới thì đã dẹp hết đi
1 people find it helpful
Accommodation's Reply
20 Jun 2023
Dear Ms Hoai Thu,
Thank you for choosing Phoenix hotel for your last vacation.
We are very sorry for the inconvenience we have experienced, the hotel received the information and changed it for the better.
Once again, thank you for your comments
Hope to be able to welcome you and your family in the near future.
Mrs Nhuan
Customer care
See original
TT
Thanh T.
8.5
/10
Reviewed 128 week(s) ago
Phòng sạch sẽ. Giá tốt, sẽ quay lại
3 people find it helpful
Accommodation's Reply
22 Jun 2023
Dear Mr Tung,
On behalf of the Phoenix hotel staff, thank you very much for taking the time to write a few comments about our hotel.
We are very pleased to have been able to leave a good impression, giving you a good experience in terms of service quality at the hotel. We will constantly improve service quality and add essential services to meet your requirements
We look forward to welcoming you back soon
Wishing you and your family the best of health
Love
Minh Nhuan, Mrs
Front office Manager
See original
NH
Nguyễn H. Q.
9.0
/10
Reviewed 140 week(s) ago
7/10, Would be perfect if reception is more professional.
1 people find it helpful
Number of reviews per page
20
40