Overall Ratings & Reviews DoubleTree by Hilton Hotel Syracuse

This hotel rooms need to be renovated. Mine had a long rip in the curtains and the shower head was broken (wouldn’t stay up). They elevators smelt like sewer as well. It was good enough for a weekend trip but wouldn’t recommend

Check in was really quick as everyone was there for the Metallica concert

Lots of parking! Very nice facility with very friendly, helpful staff.

The front desk staff addressed my needs promptly and she was friendly.

Wonderful property and pretty quiet. Love the pool amenity for the kids. Check in wasn’t the greatest. Usually when I’ve checked in the last, they provide how to get to the room, where we can park, what room number we’re in, and if there were any other questions. I had to open the key card to see what room we’re in. She simply was straight to the point of my name, ID, credit card, and told me i was done. I had to come back and inquire where i could park and what outside door leads me to the room.

3 nights stay for graduation at Syracuse. Water tub was dirty, cold and hot switches were swapped, had to pass hot water to get to cold. Tub had water drain issues. A shower would leave tub half filled. Window curtain was damaged, had a hole. Bedspread had wrinkles. For $400 a night you expect something better!

Quiet and safe.

Great stay. We arrived early and our room was ready. The pool and other amenities were excellent. It was a pleasure to stay there.

The bed did not have the comfort, the room was not ver clean and towel were dirty and body wash dispenser was empty!

Very happy with my room and facilities!

The hotel is basically a convention center. There were several meetings and events that made the lobby very crowded. The breakfast area an overcrowded and the cost wasn’t worth it. The bar didn’t open until 5:00 and with all the events and meetings it was impossible to enjoy the restaurant/bar.

Nice clean hotel. Easy access to all areas of Syracuse.

Excellent!!! was very clean , the staff was very nice and professional

I appreciate the fact they actually change the bed sheets!

Nice quiet hotel

The front desk did not communication with housekeeping and our stay was interrupted 3 times by the housekeeping staff. When I went to the frontdesk to complain they offered to do nothing for the frist two interruptions. On the third interuption when I asked if they can offer me antyhing for the housekeeping walking in our room while it was occupied even though the do not disturb sign was on the door, they said they would give me a few points in which I never received.

Clean, comfortable, and quiet. We stayed for a concert at JMA Wireless Dome. I loved being able to check in on the app. We were able to get in a little early and got to the show early. I would stay here again.

Clean, comfortable room front desk staff was excellent priced right!

I would have liked the room that I choose on the Hilton app when I did early check in. Instead I was given a different room and the people on the side of us were extremely loud till late. Other than that it was ok.

It was near to our event venue, but also not far from the highway. There are restaurants located nearby as well as one in the hotel.