Overall Ratings & Reviews Pathumwan Princess Hotel

Great location, great food and near to the city center.

More than my expectations. Hotel is clean especially the room.

The hotel is very comfortable, close to shops and public transportation.

Very helpful and enjoyable during stay at princess pathumwan hotel.

Very helpful and enjoyable during stay in princess pathumwan hotel.

Hotel sangat strategis. Dekat dengan mall MBK dan siam center.

One of my favorite hotel at bangkok. Near to everywhere with a warm hospitality from the staff.

Good location, recommend hotel for stay.

This hotel boasts a fantastic location, situated near shopping and dining options with easy access to various destinations. The interior is thoughtfully designed and pleasant, making for a comfortable and enjoyable stay. Overall, this hotel is a great choice for travelers seeking convenience and a shopping time.

The hotel room is very comfortable as it is newly renovated at level 26. The hotel staff are all very attentive to my needs. However I am disappointed with the concierge service. During my 2nd day of my stay in the hotel, I wanted to visit amphawa floating market with my mom as I have not been there before. So I contacted the concierge to book for a driver to accompany me there and also drive me back hotel. However during 1.5 hours into the journey to amphawa market, I realized the driver was driving the opposite direction of where he's supposed to drive me. I asked the driver if he's driving to amphawa market, he kept answering yes. But the gps location on my phone is showing me another location. I was worried that I will get kidnapped by the driver during the last 20mins of the journey. In the end we arrived at damoen saduak market instead. Then the driver told me amphawa market is closed on Wednesday. So he drove me here instead. This was a waste of my 5hours travelling time and I still have to pay2000 baht to the driver for him to drive me to some place in middle of nowhere and back to hotel. This ordeal really ruin my entire stay in this hotel. I don't know what transpired between the concierge and the taxi driver for this incident to happen to me. The hotel management should seriously look into this issue as this concerns the safety and well being of the guests.

Great stay and receive pleasant services from bell boy to reception counter, convenient hotel with MBK shopping mall just next to it. Thank you Pathuwan Princess hotel. ☺.

The room look exactly like the photos, it actually exceeded my expectations. Very convenient area as well! Will definitely book again! Bed is huge.

Staff was friendly, housekeep my room well, quite a pleasant stay, reception staff was helpful in checking on my extended night request. Location is convenient as MBK is just next to it.

Nice newly renovated room and the location is very convenient to access the mall.

I have to checkout when I have 1 day left. Please refund me that date

Very nice hotel, room was spacious and bathroom very nice. Staff were super friendly and assisted with everything we needed. The location is fantastic for eating and shopping, having hotel access to MBK mall and then walking distance to all the other great malls, BTS station and also great places to eat. Will definitely stay here again and recommend it to others.

Really awful stay at this hotel. I have been staying here several time. My husband and I travel to Bangkok very often, at least once a month. Recently we stayed at Pathuwan Princess, a convenient hotel to stay in. This time we checked in for 3 nights, 8/11 - 11/11. This is the 2nd time stayed in the old room - extra plus suite, because the room that we like already fully booked. The water heater not in the good condition, the room furniture are older. But is still ok, the worst feeling is after a hard work, a lLong walk from outside and back to the hotel at night, what you need is a good massage and the clean room. I like this hotel because they provided the in room massage service, first and second night, we booked for the massage, all ok but before the service, they called us and apologised that no masseur at the moment. So the 3rd time I get the front desk to call for us as we don’t like the spa center last minute called us and mentioned no masseur as we were already looked forward to have a good massage before sleep. The 2nd thing is about the cleanliness. First and second night we back to the room, we don’t really feel they came to clean our room, but the bed already been made and towel refilled, but we were tired to complained. The 3rd night we came back, from bad to worst, except the bed has been made and the towel refilled, I don’t see our room is tidy and clean up. The hair dryer was on the floor as the plug in the toilet is weak so have to use the outside plug next to the mirror, and the hair dryer did not keep back to the drawer. The working table was very messy, even the chair did not put back in the position. The magazine and dvd all over the tv rack and did not tidy up, the bed table remote control and the hp cable mess around, coffee area rubbish didn’t threw away and empty bottle water no refill, toilet basin very messy and the amenities drawer left it open. (One of the night they left their blue color dirty table clothes in our room) We have no choice to call the manager on duty to show her how messy is our room. I called front desk at 10:26pm on the 10/11/2019 to inform her that we need to see the manager in our room, but the front desk keep asking me what happened, so I told her is about the housekeeping. She said she will inform. We waited, but nobody came, I called 2nd times, the front desk said already informed the manager, so we waited again. After half an hour, my husband called, and we were very angry at that moment, as the manager didn’t even bother to take it seriously, we did not want to move anything because we need to show her the exact messy room, that’s why we were frustrated. Finally she and another guy came to our room, that time was 10:07pm. She came in also never apologised why she was late. We told her the situation, she also agreed our room was very messy. She took some picture, she apologised only about the mess in the room. After that she left. I wrote this review because I just want to make sure she delivered our message to the General Manager. I like this hotel that’s why I want you to improve the cleanliness and give more training for the housekeeper. The room number is 1211.

Furnishings are a bit old and the mattresses are a bit loud

All staff are very hospitable. Excellent service Clean every square meter

The staffs cater to my request very well. At first we were given room at 27th floor but I request lower floor and she immediately change my floor, there was time when I forgot to bring my card and they quickly gave me another spare. From bellboy to receptionist to cleaning service are full of smile and polite.