The staff was very welcoming and friendly. The chair and ottoman in the room was perfect for reading my book, the bed and pillows were so comfortable and the room size was spacious to enjoy a relaxing stay cation with my husband.

We were living at the lower ground and it was very noisy at night. Not a good sleep

I have reserved the room for 3 adults. The first weird thing was to received an email that said that the breakfast included included only for 2 person. We have arrived at the hotel very late because of the snowfall after 8 hours driving from Hamilton. The second unpleasant thing was to know that the parking cost 40CAD and that we cannot park ourselves and must use the valet parking. We had to stop on the street and take all our luggage outdoor in the freezing cold. The last unpleasant news was to find out that the breakfast is not included at all. I do not recommend to stay in Sheraton Ottawa and will never do that myself again.

Clean room

My truck didn't fit in the parking garage and I was not informed of this prior to arriving.

yes the room was spotless and staff where very helpful

Great location, clean hotel

Great service and wonderful water pressure in the shower.

it was a peaceful hotel

The staff was very friendly and courteous and the room was very clean.

Clean room and nice staff.

The room was OK, but the mattresses were sinking on the middle, making it uncomfortable for 2 people, even one being a child, to sleep on it. Location was great for Winterlude and to enjoy downtown Ottawa.

Lots of traffic noise if your room is on the street side.

Stuff and service were great, very responsive and helpful

Yes

Nice accommodations.

TV remote

Great and friendly service

it was great!

The room was clean and had everything we needed. We used the gym and it was clean too and had a good variety of machines and weights. The food was amazing !! Great dinner and breakfast at the hotel and great service. Shawn was a great server at the Carleton grill . He had great service and was very funny! I forgot my servers names at the breakfast place but he was amazing and so kind and attentive! The valet was also great and everyone had such a warm and friendly matter! Definitely recommend this hotel and the breakfast package is very worth it.